객실에서 보이는 전망

만트라 월롱공 여행 후기

만트라 월롱공
6-10 Gladstone Ave, Wollongong, NSW

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1429개 이용 후기 중 600개" "
평점 8 - 좋아요. 1429개 이용 후기 중 491개" "
평점 6 - 괜찮아요. 1429개 이용 후기 중 211개" "
평점 4 - 별로예요. 1429개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 1429개 이용 후기 중 43개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Kwanghee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 3박 숙박함

2/10 - 너무 별로예요

grace

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
침실에서 전 객실 사용자의 것으로 예상되는 속옷이 발견됨 호스트는 미안하다는 말뿐 전혀 다른 행동을 취하지 않음 속옷 말고도 화장품 뚜껑이 나오고 주방의 상태는 지금까지 다닌 아파트먼트중 가장 안좋았음
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

서현

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 위치에 있는 깔끔한 호텔이었습니다. 방도 넓고 깨끗해서 가족들과 머물기 좋았고 세탁시설도 잘 되어있었습니다. 가족여행에 추천할만한 좋은곳이었습니다.
2019년 2월에 7박 숙박함
답변 제공: Kellie 님, 2019년 2월 22일
만트라 울릉공 (Mantra Wollongong)에서 최근 머물기를 함께 해주셔서 감사합니다. 따뜻한 Kellie 안부 Logged

6/10 - 괜찮아요

Yosep 님, Incheon

좋아요: 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Not bad hotel
I found a cockroach in the loundgeroom. Because of the reason, I couldn't fall asleep comfortably.
답변 제공: Jason 님, 2016년 5월 7일
Thank you very much for taking the time to comment on your most recent stay at the Mantra Wollongong. I am so sorry that you saw a cockroach on your last visit. I will be reporting this to our pest contractor. We have the rooms regularly treated and as such our expectations are that they are all well controlled. On these occaisions when guests see something we report it directly back to the contractor so that he can double check that everything is working as it should be. Once again thank you for taking the time to comment.

8/10 - 좋아요

Michelle

Great sized apartment style 2 bedroom with kitchen. Older beds and furniture but reasonably clean. Staff are wonderful and helpful. Location Right opposite station good if you have a car as shopping on other side
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Richard

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Apart from a good sized apartment, this property is a detriment to Accor hotels: a brand and loyalty killer. Cleanliness is awful and you get the dirty feel from the moment you arrive, park your car & walk the hallway. The expectation is already set and upon entering the room, that expectation becomes reality - paint peeling on window ledges, mould on window ledges, mouldy shower tiles, soap scum on shower tiles, cobwebs galore, heavily stained furniture, moisture damaged vanity laminate, stained carpets, stained walls. Hold every glass up to the light and you’ll see nothing clean and possibly the previous guests lipstick stains (like we did). I’d be embarrassed if I were the Hotel Manager and this was the product I was selling. Stay elsewhere in Wollongong, won’t be hard to find better.
2024년 1월에 4박 숙박함

4/10 - 별로예요

Kenneth

좋아요: 청결 상태, 숙박 시설 상태 및 시설

8/10 - 좋아요

Jacinto

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

arti

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Boya

가족 여행
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Daliya

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

gina 님, sydney

연인과의 여행, 반려동물 동반 여행
2 nights staying with my husband and our puppy. Very old and below the average hotel.furniture was outdated and needed replacing but comfortable bed and clean bedding. Reception staff was also nice.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Sailesh

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great Location. The lift takes ages to go up and down
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Marie

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

rodney

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Alaa

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
helpful reception, clean, city centre, parking
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Geoff

좋아요: 청결 상태, 객실의 편안함
Big room with nice balcony
Great place to stay.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Dale

연인과의 여행
별로예요: 청결 상태
Liked: Large rooms, clean comfortable bed, pillows and linens. Good central location Disliked: Mould in bathroom grout. Overall worn condition; walls need repainting. Foil lining on oven tray placed over greasy unwashed surface.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely close to train station. Excellent value, any issues I had were quickly resolved. However the property doesn't seem to have disabled access from the street. This was not a problem for my elderly father as there were only 8 steps to climb. All in all 10/10.
2023년 11월에 2박 숙박함

4/10 - 별로예요

Antonie

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom is not like the photo’s.
2023년 11월에 3박 숙박함

4/10 - 별로예요

Joanne

가족 여행
별로예요: 청결 상태
We stayed in a 2 bed apartment for a birthday for 1 night which at $500 was a bit steep but we thought it would be a luxury stay. I have to say it was far from it. On first entry the room looked nice and well presented. However when you looked at the glass sliding doors and windows to the balcony it was obvious these had not been cleaned in a while. It looked like a kids party had been there with sticky hand prints all over. The glass fence on the balcony had many generations of spider webs and same said sticky hand prints. I know you might think this is picky but for $500 per night I expected much better. The dining table had metal angle brackets screwed to 2 of the legs and big screws through the top in a agricultural type repair. Then came breakfast the next morning there were no markings on the oven hob as it was that old so didnt know which knob did what or which way was high low,and when I opened the oven the tray inside still had previous guests bacon fat on the foil and the fridge had not been cleaned from previous guests. Bathroom also had mouldy spots. All in all those things took the gloss off to be honest.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Shaun

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함

8/10 - 좋아요

Ediwn

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Tamrma

2023년 10월에 5박 숙박함

2/10 - 너무 별로예요

Anne

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Poor cleanliness, stained blanket, unit very tired and run down marks on walls.We were very disappointed with the accommodation. I would not recommend this property, which is a very poor reflection of the Mantra brand.
2023년 10월에 5박 숙박함

6/10 - 괜찮아요

Sarah

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Great location but definitely not clean.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Rowan

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The price was good so im not overly disappointed with our stay as ....you get what you pay for. Reservation and checking was good. Staff were polite and courteous. Checked into a 2bed apartment. Wifi box was squeeling, so we unplugged it. Windows were fulthy and caked in black silicone...a very poor attempt at some maintenance. Ensuite bath was mouldy and had a very poor plaster job around the window. Cups and cutlery were dirty and still had coffee stains, couch cushions were stainee and smelly.... Like i said, you get what you pay for....would i stay at Mantra Wollongong again.....no.
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Md

가족 여행
별로예요: 청결 상태
An uncomfortable night
Carpet cleanliness was an issue, cutlaries are too old , stained , needing replace for a healthy business. Cracked tiles , shower door does not close well ,
2023년 7월에 1박 숙박함

8/10 - 좋아요

Peita

좋아요: 청결 상태
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Garry

2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 객실의 편안함
Great value
Touring holiday. Easy location and spacious room
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Debra

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함

8/10 - 좋아요

Luke

좋아요: 청결 상태, 편의 시설/서비스
Great location and service
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Natalia

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The bed was unfortunately so uncomfortable and so used that it formed a hollow centre making it for a very uncomfortable nights sleep. Location is great, foyer was inviting but rooms need some basic maintenance eg kitchen cupboard doors are worn, rust in bathroom vanity, stains on coffee table.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Ian

좋아요: 청결 상태, 객실의 편안함
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Leanne

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is probably the worst accomodation I've ever stayed in. Our balcony looked over a run down carpark. Had to park on the street overnight because of insufficent parking. The room itself was so poorly maintained and the cleaniness... someone elses long black hair all in the shower and bathroom and food residue in the oven.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Ratnesh

2023년 4월에 1박 숙박함

4/10 - 별로예요

Nea-ann

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not ‘deluxe’ at all
2023년 4월에 1박 숙박함

8/10 - 좋아요

George

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
it was tired and depressing. Staff were very good
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Paulo

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Central location, perfect for our purpose of staying near the Hospital. Staff were very friendly and our puppy was happy. We’d stay there again.
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Chloe

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Never staying at any Mantra ever again.
My family and I stayed at Mantra Wollongong for 1 night as part of a family road trip. When we arrived at the front of the hotel by car, there was nowhere to stop the car so I had to park a block away and walk to the entrance. The receptionist was very quick to check us in and charge my card. After all the paperwork was signed (and my card charged for the full price), she said “Oh, by the way, I’m sorry but the only elevator in the building is broken, so you’re going to have to use the stairs.” Our room was on the 6th floor. I asked her, “You mean we have to bring our luggage up 6 floors by stairs?” To which she replied “Yes, we’re fully booked, I’m sorry but there’s nothing we can do.” There was no offer of any compensation, not even a 10% discount or bottled water. Still, my sister and I, both in our late 30s, lugged 2 x 20kg suitcases and 2 small ones up 6 floors via dusty and stuffy fire stairs. When we finally reached the room, NONE of the 4 key cards worked. NONE. So I had to go all the way back down again to get replacement key cards, and walk up the 6 floors again. All this on a 36 degrees day. On top of all this, the 2 bedroom apartment was advertised as air-conditioned, but there was only 1 aircon unit in the living room. The 2 bedrooms had no aircon. The ‘eco-friendly’ body wash and shampoo pump bottles provided were half-full and extremely diluted from spending months under the shower spray, and just didn’t feel sanitary at all. All this for $400/night.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Vipin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovey experience with the location and me and my partner enjoyed the atmosphere around very natural
2023년 3월에 1박 숙박함

6/10 - 괜찮아요

chris

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

4/10 - 별로예요

Matthew

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok, the apartment was dirty. There was snot or some sort of bodily fluid on the bed head that I had to use a sponge with hot water to remove. The air conditioner was probably the noisiest A/C I’ve ever heard. I’m not sure what had happened to the lounge room wall but it looked really dodgy. Not worth the money I paid at all. Also not sure what was going on with the apartment opposite the elevator?? The door was left wide open all day and night and look like the room had been ransacked. Just to make us feel that little bit uneasy upon arrival.
2023년 3월에 1박 숙박함
답변 제공: Andrew 님, 2023년 3월 19일
Dear Matthew,Thank you for sharing your recent experience at Mantra Wollongong.It is disappointing to learn than aspects of your stay failed to meet your expectations. Your comments regarding the cleanliness and inventory of the apartment have been shared with our housekeeping team. I can assure that we will work harder to improve on these shortcomings.We value your feedback and hope you will give us a second chance next time you are visiting Wollongong.Kind Regards,Andrew GrinterRegional General Manager

2/10 - 너무 별로예요

James

2023년 2월에 4박 숙박함

6/10 - 괜찮아요

Craig

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Alissa

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Adam

2023년 2월에 1박 숙박함
답변 제공: Andrew 님, 2023년 3월 19일
Dear Adam,Thank you for choosing us for your recent stay in Wollongong and taking the time to share your experience. We hope to welcome you back next time you are visiting the picturesque Illawarra region.Kind Regards,Andrew GrinterRegional General Manager

8/10 - 좋아요

Eleanor

가족 여행
좋아요: 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Andrew 님, 2023년 3월 19일
Dear Eleanor,Thank you for choosing us for your recent stay in Wollongong and taking the time to share your experience. We hope to welcome you back next time you are visiting the picturesque Illawarra region.Kind Regards,Andrew GrinterRegional General Manager

2/10 - 너무 별로예요

Barry

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room not available at check in time. Some rubbish left in room (chips on floor, food wrappers on couch, oven filthy. Wifi not available. Phone not working.
2023년 2월에 1박 숙박함
답변 제공: Andrew 님, 2023년 3월 19일
Hi Barry,Thank you for taking the time to leave us a review. Please know the issues you have reported have been investigated by management and being resolved with our maintenance and housekeeping departments.We thank you for your patronage and look forward to welcoming you back soon.Kind Regards,Andrew GrinterRegional General Manager