스튜디오 스위트, 퀸사이즈침대 2개, 주방 | 전용 간이 주방 | 냉장고, 전자레인지, 식기 세척기, 커피/티 메이커

캔들우드 스위트 인디애나폴리스 이스트, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 810개 이용 후기 중 333개" "
평점 8 - 좋아요. 810개 이용 후기 중 284개" "
평점 6 - 괜찮아요. 810개 이용 후기 중 98개" "
평점 4 - 별로예요. 810개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 810개 이용 후기 중 39개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

melanie

좋아요: 청결 상태
2024년 3월에 1박 숙박함

8/10 - 좋아요

Sheryl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Okay stay
2024년 3월에 1박 숙박함

4/10 - 별로예요

Pamela

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What I liked about the hotel was, the bed was comfortable and the shower was nice. What I didnt like was when we checked into the room, the floor was sticky. When I went to the front desk to ask someone to mop it, I was asked for my room number, he could not find me in The system so I had to show him my drivers license again. Also, the light went out in the room. It was nosey in the hallway.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

4/10 - 별로예요

Lana

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Upon reserving g sent message stating would need a crib for an infant traveling with us. Called prior to our departure confirming a crib would be available and was told they had it ready for us. Upon arrival, the front desk employee was very disinterested in helping us and told us he would see if they had one but he didn’t think they did because, one of them had a torn mattress and the other one was broken. The facility was rundown and had to change rooms because the first room had dried crusty substance on the table and chair had been written on In Sharpie as well as the cork board in the room. We had to pay a surprise $100 fee for “incidentals” in case of damages to the room, waiting for this to be credited back to my account. The AM staff seemed nicer but not an enjoyable stay. Do not recommend
2024년 2월에 1박 숙박함
답변 제공: Suneil 님, 2024년 2월 17일
I am sorry for the inconvenience caused.

10/10 - 훌륭해요

Sahsa

2024년 2월에 1박 숙박함

4/10 - 별로예요

Sherekia

가족 여행
I booked a king suite but got there to a queen suite and they said it was nothing they could do because they were booked and I can only get discounted through Expedia. We couldn’t get clean towels for some reason we had to use the same ones for our whole stay
2024년 2월에 2박 숙박함
답변 제공: Suneil 님, 2024년 2월 17일
I am sorry for the inconvenience caused.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel had great mattresses and pillows. It was clean. It’s supposed to be nonsmoking, but the lobby and hallways wreaked of marijuana.
2024년 2월에 2박 숙박함
답변 제공: Suneil 님, 2024년 2월 17일
I am sorry for the inconvenience caused.

10/10 - 훌륭해요

Garrett

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very well keep rooms
2024년 1월에 1박 숙박함
답변 제공: Suneil 님, 2024년 1월 28일
Thank you very much for your comments

8/10 - 좋아요

Taylor

2023년 10월에 1박 숙박함
답변 제공: Suneil 님, 2024년 1월 20일
Thanks for your comments, which means Lot to ua

10/10 - 훌륭해요

kent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Suneil 님, 2024년 1월 20일
Thanks for your comments, which means a lot to us

2/10 - 너무 별로예요

Morgan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
DO NOT BOOK THIS PROPERTY! We booked a room through Expedia to stay at this hotel for a major event in Indianapolis. At 3:30 pm on our check-in date, the hotel called us to inform us that, although we had reserved a room and confirmed, they did not have a room for us. The hotel did not offer to find us alternative accommodation, offer any compensation (other than a refund, which I have not yet received), or even any sympathy. When I asked the clerk to talk to his manager, I was placed on hold for five minutes only to be told that his manager was “on vacation,” which was almost certainly a lie. Then he told me that Expedia would be in touch to rebook us somewhere else. But that was also a lie. We never heard or received anything from Expedia either. We were left to scramble for an alternative and ended up staying well out of town in a tiny room because it was all that was an available. I cannot state more strongly — DO NOT BOOK THIS PROPERTY! And if you are foolish enough to do so, you should consider packing a sleeping bag because there is a strong likelihood that you will be sleeping in your car. But whatever you do, don’t bother asking the clerk and his friends at this hotel for any help or compensation. It will not be forthcoming.
2023년 12월에 1박 숙박함
답변 제공: Suneil 님, 2024년 1월 20일
I am sorry for the inconvenience caused.

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스
They overbooked the hotel, and we were given a single king bed instead of two queens. The staff were very pleasant, apologetic, and accommodating. Overall, the hotel was very clean, but ownership could stand to make some improvements. Again, the staff were fantastic.
2023년 12월에 1박 숙박함
답변 제공: Suneil 님, 2024년 1월 20일
I am sorry for the inconvenience caused.

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Suneil 님, 2024년 1월 20일
Thank you very much

2/10 - 너무 별로예요

Nicki

Received a call when we were about ten minutes away from the hotel telling us that there was a “glitch” in the system with Expedia and they were overbooked, so they did not have a room for us. Not happy!!! We drove four hours to find that out. Found another hotel room after several calls, which cost us three times as much as the room booked through your site. Would love to be compensated, but guessing that won’t happen. Won’t be using Expedia again, that’s for sure! 😠😠😠
2023년 12월에 1박 숙박함
답변 제공: Suneil 님, 2024년 1월 20일
I am sorry for the inconvenience caused.

10/10 - 훌륭해요

Nicholas

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I had a great one night stay in a nice sized room, the built in kitchen and massive bathroom was a great addition! No breakfast, but a decent mini shop
2023년 11월에 1박 숙박함
답변 제공: Suneil 님, 2023년 12월 3일
Thank you very much for the comments ,means a lot to us

2/10 - 너무 별로예요

Eric

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Suneil 님, 2023년 10월 8일
I am sorry for the inconvenience caused.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a great getaway for the weekend
2023년 9월에 1박 숙박함
답변 제공: Suneil 님, 2023년 10월 8일
Thanks for your comments

8/10 - 좋아요

Jaime

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loud property. Near expressway.
2023년 9월에 1박 숙박함
답변 제공: Suneil 님, 2023년 10월 8일
Thanks for your comments

6/10 - 괜찮아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Suneil 님, 2023년 10월 8일
I am sorry for the inconvenience caused.

8/10 - 좋아요

Briana

2023년 9월에 1박 숙박함
답변 제공: Suneil 님, 2023년 12월 3일
Thank you very much for your comments, means a lot to us.

10/10 - 훌륭해요

Trenton

Good rooms
2023년 9월에 1박 숙박함
답변 제공: Suneil 님, 2023년 10월 8일
Thank you very much for your comments

10/10 - 훌륭해요

Susie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was a smell in room but wenr away....
2023년 9월에 2박 숙박함
답변 제공: Suneil 님, 2023년 9월 13일
Thank you very much for your comments

2/10 - 너무 별로예요

Amanda

They did not have the room we booked and we were sent away. We had to get another hotel somewhere else.
2023년 9월에 1박 숙박함
답변 제공: Suneil 님, 2023년 9월 13일
I am sorry for the inconvenience caused.

10/10 - 훌륭해요

renaud

2023년 9월에 2박 숙박함
답변 제공: Suneil 님, 2023년 9월 13일
Thank you very much for your commentmeans a lot to us

2/10 - 너무 별로예요

Josette

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just horrible
2023년 9월에 1박 숙박함
답변 제공: Suneil 님, 2023년 9월 13일
I am sorry for the inconvenience caused.

6/10 - 괜찮아요

Allan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Suneil 님, 2023년 8월 24일
Thanks for your comments

6/10 - 괜찮아요

Sharon

별로예요: 숙박 시설 상태 및 시설
Constant Annoyances
Not so good. The room was suppose to be none smoking but smelled like smoke. Check out is state on door at 12:00 but the office call for us to leave at 11:00am. The house keeper knocks on the door from 8am until 11:00 am disturbing our morning. The place is under construction, so from 7am until we leave, all we heard was drills, saws, hammering, talking back-and-fourth, along with equipment beeping.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was super kind and helpful, they made the stay feel like home.
2023년 5월에 2박 숙박함

6/10 - 괜찮아요

Sue

가족 여행
좋아요: 직원 및 서비스
The exterior photo of the hotel was misleading, we didn’t know which doors were the entry as there was no porte cochere to unload underneath so we circled the bldg twice. Front door looked like maintenance entrance with the HVAC units there. Front desk help was kind and accommodating. We had the single queen suite which was roomy enough except for the bed area. It was extremely tight (10-12 inches) on the side with no nightstand. So really only good for one person to stay there.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Amy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stove did not work so we tried to call front desk but our room phone did not work either. Had to call front desk from our cell phone and they said maintenance would be to our room in 15 mins- THEY NEVER CAME TO FIX IT!
2023년 5월에 2박 숙박함

8/10 - 좋아요

Damon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is nice, the area is rough
2023년 4월에 2박 숙박함

4/10 - 별로예요

SHARONDA 님, Saint Louis

연인과의 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
My fiance and I were in town for a convention and made the reservation several months prior. When we travel, I make the reservation and my fiance pays for it. When we arrived, we were told the credit card that was used had to be in the name of the person who made the reservation. Even though my fiance was present and had his ID, he was not allowed to pay. I received an email before arriving, informing us of the requirements of check-in. This was not mentioned. The woman who checked us in was very firm. We were not going to be able to stay unless I produced a credit card to pay, with my name on it. There was no conversation or compromise. I did pay for it but it messed up our plan. We missed out on earning airline miles because we couldn’t use the credit card we intended to use. We travel together ALL the time and I have NEVER experienced that! She literally was turning us away because my name was not on his credit card, citing “company policy”. Huh??? That policy was never mentioned in the email. The property itself was fine but seem to cater to people who need it for an indefinite amount of time. It felt more like dealing with Management at a rough apartment building rather than the front desk at a hotel. It was a bad start to our weekend. BEWARE! You may suffer an impromptu policy change. We will NEVER choose Candlewood again.

8/10 - 좋아요

Judy

2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Linda 님, Chicago

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was hair on the towels, the telephone to the front desk was not working and the bathroom sink was clogged. The engineer that came to fix it left the wet towel on the floor with black marks from his boots.
2023년 4월에 2박 숙박함

4/10 - 별로예요

Byron 님, Bossier City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Clean hotel, friendly staff, comfortable beds, and roaches in the room.
2023년 4월에 3박 숙박함

6/10 - 괜찮아요

Oedies R

연인과의 여행, 출장 여행, 가족 여행
좋아요: 직원 및 서비스
I like that the floors were clean but the hotel smelled like marijuana. The elevators smells bad and my room smelled like food. I had to spray a lot of Febreeze to sleep
2023년 4월에 2박 숙박함

6/10 - 괜찮아요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good service. Nothing fancy. Clean room
2023년 3월에 1박 숙박함

4/10 - 별로예요

Carlos

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
#1 I thought breakfast was included, that's why I got this one. Perhaps I got this wrong, not sure. #2 The thermostat on the wall did not work, the heater had to be on or off. I woke up in the middle of the night sweating, turn the heater off, then woke up in the morning cold. #3 The microwave in my room was broken, the front panel was missing, I took a picture.
2023년 3월에 1박 숙박함

8/10 - 좋아요

jeffery

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was fine but the TV
I stayed in two separate rooms, A queen for one day with a 50 inch TV then switched to a larger King suite that had a 32 inch TV.
2023년 2월에 1박 숙박함

8/10 - 좋아요

Jim

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, easy access and friendly service at a fair price.
2023년 2월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Old but convenient
The front desk was friendly and informative. We stayed here two nights for a volleyball tournament, so we appreciated the full kitchen to make breakfast. (I did bring my own fry pan - that's from years of experience of traveling to VRBOs, hotels, etc.) The place is old, but clean for the most part with the exception of the bathroom door. The interior door bathroom door was disgusting - it needs to be cleaned. The beds were very comfortable. Overall, the place was quiet. We are not sure if we will return or stay at another nearby hotel.
2023년 1월에 2박 숙박함

4/10 - 별로예요

sherri

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would not have stayed if k ew was such a mess and so noisy

6/10 - 괜찮아요

Joe

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: Rondale- General Manager 님, 2022년 12월 2일
Hi Denise,Thank you for the awesome review

2/10 - 너무 별로예요

Margo

I never stayed there !! This is a real mess.
2022년 11월에 1박 숙박함
답변 제공: Rondale- General Manager 님, 2022년 12월 2일
Hi Margo,It looks like we missed the mark. Please contact us so we can make this right.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was clean and comfortable and the young man and woman that checked us in were very friendly.
2022년 10월에 1박 숙박함
답변 제공: Rondale-General Manager 님, 2022년 10월 30일
Hi Thomas,Thank you for your feedback

2/10 - 너무 별로예요

Keith

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room was clean but had bed bugs in the covers and on the mattress. Could do bettwr by making sure the room is check truly.
2022년 9월에 1박 숙박함
답변 제공: Rondale- General Manager 님, 2022년 10월 8일
Hi Keith,Thank you for your feedback