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소네스타 셀렉트 인디애나폴리스 카멜 여행 후기

3 out of 5
소네스타 셀렉트 인디애나폴리스 카멜
37 W 103rd Street, Indianapolis, IN

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 495개" "
평점 8 - 좋아요. 1000개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 118개" "
평점 4 - 별로예요. 1000개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 58개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

Gloria

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The photos are NOT accurate - it’s like the property is a whole different area than advertised. Seemed a bit sketchy and made me feel uneasy
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Kristi

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Front desk staff not friendly or helpful! I asked for towels several different times and was told they didn’t have any and they had no idea when they would have some. The guy at the front desk literally said, it was just his job to check people in, towels was not his job :( When we checked in the girl at registration was not friendly or helpful either. I probably will never stay at your hotel again.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Kristi, it's regrettable to hear about your less than perfect experience. Your comments regarding our team members' service represent an opportunity for improvement. It's unfortunate you faced issues regarding towel availability during your stay. These are certainly not indicative of the standards we strive to uphold. We hope there's a chance to welcome you back in the future to provide an improved experience.

6/10 - 괜찮아요

Curtis

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
All amenities provided were not available
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Curtis, we appreciate you taking the time to share your experience. We understand that having all the advertised amenities available is important, and we're sorry if you experienced any inconveniences. Our team is working to ensure all our services are made accessible to our guests. Thank you again for your feedback and we hope to serve you better in the future.

4/10 - 별로예요

Lori

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty bathroom also no clean towels when we asked for more no clean towels in pool area or gym area either.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Lori, we appreciate your feedback. It is unfortunate that cleanliness was not up to par during your recent stay. We typically pride ourselves on providing fresh amenities, and your experience certainly does not reflect that standard. Pertaining to your comment regarding the gym and pool area, these are areas we will certainly look into. We hope you will give us another opportunity to offer a better experience.

8/10 - 좋아요

Carl

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room did not have body soap in bath room. Room did not have hair dryer in the room. Very noisy with many high school kids still going to midnight.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Carl, it's disappointing to hear that you encountered several issues during your stay. The inconvenience caused by the absence of certain amenities as well as the noise level is regrettable. Our team members strive to ensure all rooms are fully equipped and that a peaceful environment is maintained, especially during late hours. Your feedback will aid us in making the necessary improvements. Despite these issues, we trust you enjoyed the rest of your stay in Indianapolis.

2/10 - 너무 별로예요

Michelle

별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
We appreciate the feedback, Michelle.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 - 훌륭해요

Sergio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Good hotel for the price
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Sergio, it's wonderful that you found value during your stay at Sonesta Select Indianapolis Carmel. We appreciate your feedback and look forward to welcoming you back should you find yourself in the area again.

8/10 - 좋아요

jaime

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel is located in a industrial area with specialty hospitals abound. Can travel a few minutes and restaurant's are available. We only slept here but thinking back for 50.00 more bucks could've had breakfast and newer hotel and probably in more walk friendly options.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Jaime, we appreciate your feedback. It's great to know that Sonesta Select Indianapolis Carmel's location worked for you, being just a few minutes away from dining options. As for the breakfast and ambiance you mentioned, we have different packages available that might better suit your needs next time. We are continuously working on updates to ensure an enjoyable stay for all our guests. Looking forward for your next visit.

2/10 - 너무 별로예요

Susan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
We appreciate your feedback, Susan.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 - 좋아요

Alma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice play to stay if your main need is a place to sleep and shower. Didn't look into the pool or fitness area. Not a fancy place but good for basic needs. The staff was friendly and responded to our needs promptly and in a friendly manner.
2024년 4월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Alma, it's great to hear you found Sonesta Select Indianapolis Carmel to be a suitable stay for your essential requirements. We're glad our team members were able to meet your needs with their friendly, prompt service. Keep in mind for future stays, our pool and fitness area are always available for your enjoyment. We hope to welcome you back soon.

2/10 - 너무 별로예요

Kristen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 4월 13일
Thank you for sharing your feedback, Kristen.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 - 훌륭해요

michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Thank you for the 5/5 rating, Michele!It's excellent you enjoyed your time at Sonesta Select Indianapolis Carmel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 - 좋아요

Doug

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Doug, we're thrilled to hear that you found Sonesta Select Indianapolis Carmel to be a good spot. We aim to create a seamless, enjoyable experience for our guests. We hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Brandon

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The overall room was nice and it was in a safe area however, there were a lot of flaws with the Sonesta. One other person and myself stayed there for 4 days and not once did room service come into clean. We ran out of clean towels on day 2 and the front desk kept saying that they were in the wash and to check back later; we never ended up getting more towels. The worst thing was when I woke up this morning, our door was open because the dead bolt came out after it was shut which was I acceptable. Anyone could’ve come into our room while we were sleeping. Overall, not a very enjoyable stay.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Brandon, thank you for sharing your feedback. It seems there were some aspects of your stay that did not meet your expectations. We truly regret any inconvenience regarding the housekeeping service and linen availability. Rest assured, these are unusual events and your comments will help us address them. The door incident is certainly concerning, as our guests' security is one of our highest priorities. We hope you allow us another opportunity to provide an improved experience in the future.

10/10 - 훌륭해요

Bryanna

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super peaceful!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Bryanna, it's wonderful to know you found peace during your stay at Sonesta Select Indianapolis Carmel. We strive to offer a tranquil environment for our guests. We appreciate your kind words and hope to see you again in the future.

6/10 - 괜찮아요

Maria

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Maria, thank you for rating your stay. We strive to provide the best experience for our guests and we hope to have another opportunity to better serve you in the future.

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Ronald, it's wonderful to see that your stay at Sonesta Select Indianapolis Carmel met your expectations. We're committed to delivering an exceptional experience for our guests, and we're pleased to know we succeeded. Thank you for choosing us and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Esmy 님, Goshen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a bit nervous to stay based on some of the reviews. But overall, it was really good. I would definitely come back to stay here. It was clean and staff was nice.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Esmy, it's wonderful to hear that your stay at Sonesta Select Indianapolis Carmel exceeded your expectations. We're thrilled you appreciated the cleanliness and our collegial team's friendly demeanor. We eagerly look forward to welcoming you back in the future.

10/10 - 훌륭해요

Manash

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Thank you to the staff for 2 things: 1. I had a Walgreens prescription delivered while I was out and not at my room. The front desk happily held on to my items. 2. I left my laptop charger and it was returned to the front desk. Other places where I have left items, they are GONE the moment I leave. Honesty always wins!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Manash, thank you for sharing your positive experience at Sonesta Select Indianapolis Carmel. We're thrilled to hear that our team members could assist in safeguarding your items and ensuring they were reunited with you. Strong ethics and guest satisfaction is indeed central to our ethos. We hope to welcome you back soon!

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel to stay
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Juan, thank you for your review. We're thrilled to hear you enjoyed your stay at Sonesta Select Indianapolis Carmel. It's wonderful to know that we met your expectations during your visit. We eagerly await the opportunity to welcome you again in the future.

6/10 - 괜찮아요

Linda

연인과의 여행
Front desk staff was not friendly or helpful
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Linda, it's regrettable to read about your disappointing interaction at the front desk. Our team members typically leave a positive impression on guests and we apologize you did not experience that. Your comments are important for improving, so they will be shared with the appropriate individuals. Thank you for your feedback.

10/10 - 훌륭해요

Ronald

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Ronald, thank you for your five-star Expedia rating of Sonesta Select Indianapolis Carmel. We're pleased to know your experience with us was enjoyable, and we hope to welcome you back soon.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice, clean and quiet
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Michael, thank you for choosing Sonesta Select Indianapolis Carmel. We're pleased to hear you appreciated our well-maintained and peaceful environment. We strive to provide a pleasant stay and are delighted it met your expectations. Looking forward to hosting you again soon.

10/10 - 훌륭해요

anthony

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Anthony, thank you for taking the time to rate Sonesta Select Indianapolis Carmel. It's great to see you had a 5-star experience. We hope to serve you again on your next visit!

8/10 - 좋아요

Heather

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that it was pet friendly and the pool.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Heather, we're thrilled to hear that Sonesta Select Indianapolis Carmel's pet-friendly policy and our pool added to your experience. We appreciate your feedback and look forward to welcoming you and your furry friend back for another enjoyable stay.

4/10 - 별로예요

Jessica

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The only good thing I have to say was the bed was comfortable. Other than that, it was not great. The coffee pot was filthy in the chamber and did not work. The toilet did not properly flush. Asked for a wakeup call and did not get one. Dust and dirt (clearly there are areas that are not regularly cleaned). No microwave, no breakfast. It would be fine for a quick overnight but I had a 2 day business trip and it was underwhelming.
답변 제공: Customer Service 님, 2024년 3월 27일
Jessica, it's concerning to hear about the issues encountered during your stay. To address these, we'll ensure our team members pay closer attention to cleaning and amenity functionality. The problem regarding missed wake up calls has been communicated to our team. Your feedback is valuable and will help with future improvements. We hope we have the opportunity to offer a better experience on your next visit.

10/10 - 훌륭해요

Mark

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for the fantastic rating, Mark!It's outstanding you had such a wonderful experience at Sonesta Select Indianapolis Carmel. We care about the satisfaction of our guests. We can't wait to see you again soon!

2/10 - 너무 별로예요

Marylou 님, Madison

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the pool and hot tubs were great but the rest of it was horrble
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Marylou, it's unfortunate to hear about the aspects of your experience that didn't meet your expectations. Although it's pleasing to learn you enjoyed our pool and hot tub areas, it's clear other areas fell short. Your feedback is crucial as it aids our ongoing efforts to enhance our guest experience. We're committed to doing better, and we hope for a chance to provide you with a more satisfactory stay in the future.

10/10 - 훌륭해요

Jeff

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel - was a Courtyard so has same quality
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Jeff, it’s wonderful to hear that you appreciated the quality of your stay at Sonesta Select Indianapolis Carmel. Your kind words are welcomed and we think it’s just as nice to have you as a guest. We look forward to your next visit with us.

6/10 - 괜찮아요

Krystian

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Very unprofessional employee upon check-in, rude
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Krystian, we regret to hear that your check-in experience did not meet your expectations. We strive to ensure all our guests are greeted with professionalism and respect. Your feedback is crucial and will be addressed with our team members. We hope for the opportunity to serve you better in the future.

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Our stay was OK but there were a lot of little problems - our room didn't get cleaned so we ran out of towels, there were a lot of spaces that were dirty (hair in the pool, toe nail clippings in the breakfast area), and the keys kept getting de-magnetized so we couldn't get into our room. I was TWICE given a new key without checking my ID and once that key was a master key. I don't think that is safe practice. Otherwise, the pool was nice enough. Though, the hot tub didn't work and when I saw a maintenence person and told them, they just casually said "nothin' I can do about that" and walked away. I know it was a busy weekend for them so your experience may be better.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Brian, thank you for sharing your experience. It's disheartening to learn of the issues you encountered regarding the cleanliness and our key system. Ensuring our guests feel safe and secure is of utmost importance, and we strive to be careful in all aspects, including key distribution.As for the hot tub situation, we appreciate your patience, although it seems that interaction with the maintenance team member could have been handled with more empathy. We want to assure you that your experience is not indicative of the high standards we uphold. We hope for another opportunity to offer you a more refined experience.

6/10 - 괜찮아요

Desislava

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In the description it says that there is breakfast, but it was super super meager, only bagels even they try to charge you first before to tell you there is free . There is an espresso maker but no one knows how to work with it. Otherwise the room was clean at least.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Desislava, thank you for sharing your experience. It's regrettable that the breakfast didn't meet your expectations, and we appreciate you highlighting this. When it comes to the espresso maker, we're always eager to assist guests with any appliance difficulties. We're glad to hear that your room was neat and well-maintained, as we continuously strive to provide a comfortable stay. Thank you once more for your feedback, and we hope to have another chance to serve you better in the future.

6/10 - 괜찮아요

Muneshwar

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Muneshwar, it appears you had a mixed experience at our hotel. Your feedback, though not overly positive or negative, is incredibly valuable. We hope for the opportunity to enhance your stay with us the next time. Thank you for choosing Sonesta Select Indianapolis Carmel.

10/10 - 훌륭해요

Angelica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
L
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Thank you for this excellent rating, Angelica!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Select Indianapolis Carmel! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Karrigan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great trip! Our keys didn’t work at one point, but the front desk lady was so nice and helpful and got everything fixed!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Karrigan, it's delightful to hear you had a wonderful trip at Sonesta Select Indianapolis Carmel. While we apologize for any inconvenience caused due to the room keys, we're glad our front desk colleague was able to promptly assist you. We always strive to provide excellent service, and it’s encouraging to know that we succeeded on this occasion. We hope to welcome you back soon for another excellent stay.

8/10 - 좋아요

Marie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Marie, we are thrilled to hear that you had a pleasant stay at Sonesta Select Indianapolis Carmel. Thank you for choosing us, and we look forward to welcoming you back on your next visit.

4/10 - 별로예요

Edward

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price includes a breakfast option. However, I was told by the receptionist breakfast was extra. Apparently they didn't include it on the price I paid. Everything else was very good
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Edward, it's regrettable to hear that there was confusion about the breakfast inclusion during your stay. It's crucial that guests receive accurate information in such instances. We're grateful for your constructive feedback about this misunderstanding. It's also good to hear that you found the remainder of you stay to be satisfactory. We hope to serve you better in your future visits.

8/10 - 좋아요

Louis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Louis, thank you for choosing Sonesta Select Indianapolis Carmel and for rating us. We appreciate your time and hope you enjoyed your stay. We look forward to hosting you again in the future.

6/10 - 괜찮아요

Giene

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Thank you for the feedback, Giene.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 - 훌륭해요

Levonte

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel clean and peaceful, wish they offered breakfast
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Levonte, it's wonderful to hear that you found the Sonesta Select Indianapolis Carmel to be neat and tranquil. We appreciate your feedback on wanting breakfast services and we'll take that into consideration. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Ms MARY

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Sonesta Select is not a four star hotel. The private bedroom furniture was dirty and worn out. They didn't clean my room and didn't they give us clean towels.The manager and staff was very rude. I wouldn't recommend anyone to stay there. The room rates are too high for the quality of service that you receive. The best part of the room was the wall paper and picture.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
We're disheartened to hear about your less than satisfactory stay. We aim to maintain high standards, and it seems from your remarks, we did not meet your expectations in terms of cleanliness, service and overall value. Your feedback on our team members is noted as it helps us strive for improvements. We do hope you enjoyed the aesthetic elements of your room if nothing else. We would appreciate another chance to demonstrate our commitments to excellence.

10/10 - 훌륭해요

Rick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel, previously unheard of by me. The hotel and grounds were clean and inviting and the staff was very accommodating. I'd definitely stay again and will look for this hotel in other places when I travel.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Rick, it's delightful to hear your positive feedback regarding your recent stay at Sonesta Select Indianapolis Carmel. We're thrilled you found our hotel to be clean, inviting, and that our team members made your stay even more enjoyable. Your interest in seeking us out in other locations is highly appreciated. We're eagerly awaiting your next visit. Safe travels.

6/10 - 괜찮아요

Susan

별로예요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Susan, thank you for rating your stay. We appreciate your feedback and hope your next experience with us is excellent. Be assured, our team is dedicated to improving and offering a top-notch stay.

2/10 - 너무 별로예요

Sarah

별로예요: 직원 및 서비스
We arrived at 345 and told our room was not yet cleaned for a 4 pm checkin. We left and came back 45 minutes later and same problem. We asked for full refund and cancellation. Didnt stay. Will never use another Sonesta.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Sarah, it's regrettable to hear about your experience regarding check-in times and it's unfortunate that your stay didn't meet expectations. We strive for punctuality and cleanliness in all our rooms and it's disappointing this didn't happen during your visit. Our aim is to make all our guests' stays as seamless as possible. We hope that in the future you might give us another chance to provide a more satisfactory experience.

8/10 - 좋아요

Jessie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Jessie, thank you for the solid score. It's wonderful to hear that your stay at Sonesta Select Indianapolis Carmel was satisfying. We'd be delighted to welcome you back should your travels bring you to Indianapolis again. Safe travels!

4/10 - 별로예요

Sarah

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Sarah, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible, don't stay
This was one of the dirtiest hotel stays I've had in a while. If it wasn't non-refundable I would not have stayed. The "couch" needed a sheet to sit on, it was that dirty. A refrigerator is included but if you jave anything other than a broken 6 pack or what can fit in the door (or not and) good luck. Had to fill the sink w 6 buckets of ice to keep my small Coleman size cooler of food cold. Went to go soak in the hot tub but even though the door flashed green, could not enter. So no pool/hot tub access l. Be very aware this place is not better than a Super 8 or Motel 6
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
We're genuinely concerned to read about your experience. It sounds like you encountered a few issues with cleanliness, amenities, and certain facilities during your stay. We strive to maintain high standards and your account suggests we missed the mark. We'll be sure to look into these matters to ensure we address them appropriately. As for access issues, our team is always on standby to assist. Your feedback is greatly appreciated as it helps us continually improve. Despite this experience, we hope to have the opportunity to serve you better in the future.

6/10 - 괜찮아요

Peter

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Save $$$ for nice, but nothing nearby
Decent hotel at a low price due to its terrible location, nothing to walk to except corporations and hospitals.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Peter, thank you for sharing your thoughts. It seems the establishment's location didn't quite match your preference for leisurely walks. For future stays, we look forward to assisting in recommending local attractions that might be of interest, and we appreciate your recognition of our competitive rates. Thank you for choosing us for your accommodation needs.

10/10 - 훌륭해요

Kay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a nice stay. They didn’t bring us clean towels over our stay but we’re given when asked same as coffee. Quiet hotel and clean. Hotel did not accept Visa gift card which we did not know in advance. We could have paid on the Hotels app with it but not on site. We had other means but it wasn’t what we planned on doing. Coffee shop was strange. Big but didn’t offer anything but a pot of coffee. Maybe because it was over the Holidays
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 12일
Kay, thank you for sharing your experience at Sonesta Select Indianapolis Carmel. We're thrilled to hear you appreciated the quiet and cleanliness of our hotel. We understand that there were some concerns with towel replenishment, gift card payment, and our coffee shop's offerings. Your feedback is invaluable in helping us refine our services to better meet guest expectations. We hope we can welcome you back and offer an even more satisfying stay in the future.

10/10 - 훌륭해요

Shelby

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Shelby, thank you for your outstanding rating of Sonesta Select Indianapolis Carmel. We are thrilled to read your positive feedback. We sincerely hope to have the opportunity to welcome you back in the near future. Safe travels until then.