대용량 냉장고, 전자레인지, 식기 세척기, 커피/티 메이커

홈우드 스위트 바이 힐튼 인디애나폴리스 카멜 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 456개" "
평점 8 - 좋아요. 1000개 이용 후기 중 304개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 130개" "
평점 4 - 별로예요. 1000개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 45개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

HYOSU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족합니다
다음에도 이용할거에요
2023년 8월에 8박 숙박함
답변 제공: General Manager 님, 2023년 9월 8일
Dear HYOSU,Thank you for your kind review. We are delighted to know that you will stay with us again in the future. We can't wait to see you again soon. Tyler ParkinsonGeneral Manager

6/10 - 괜찮아요

Katie

좋아요: 직원 및 서비스, 편의 시설/서비스
Fair property for the price. Staff were friendly at check in, easy to park and check in. Centrally located. Our room faced the highway and we heard road noise all night. Breakfast is standard hotel breakfast; my kids enjoyed the waffle maker. The property is not new; there are small things that would make it much nicer. The vinyl ottoman/table had stains on the sides that would have easily been wiped, the wallpaper was peeling off in the bathroom, the window had streaks running down them (not sure what it was) and the carpet had not been cleaned or vacuumed. Beds, bathroom and kitchen were clean. If in the area again would probably try a different hotel.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 28일
Katie, thank you for being our guest and sharing your comments. We are disappointed that your family's stay did not exceed your expectations, but we appreciate you mentioning that you were pleased with most of our services. We value hearing from our guests as we are continually striving to improve our guest experience. Thank you for bringing the cleanliness concerns you encountered in your guest room to our attention. Be assured that we will be sharing your comments with our housekeeping leadership team, and we appreciate your patience. Although we understand your sentiment, we hope we will have the pleasure of welcoming you again whenever your travels bring you this way.Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 - 좋아요

Kathi

2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Kathi, thank you for taking a moment to rate your experience! We are pleased to see that you enjoyed your recent visit. We appreciate your choice to stay with us at Homewood Suites by Hilton Indianapolis Carmel, and we hope to welcome you back again soon!Sincerely,The Homewood Suites Indianapolis Carmel Team

4/10 - 별로예요

Laura

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Dear Laura,Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. Thank you for choosing us for your visit, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 - 좋아요

Heather

좋아요: 청결 상태, 직원 및 서비스
Check in was quick
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 24일
Heather, it was a pleasure to welcome you to Homewood Suites by Hilton Indianapolis Carmel. Thank you for mentioning how much you enjoyed our friendly, efficient hospitality. Our thoughtful and devoted staff work hard to ensure we exceed expectations throughout every guest’s stay. Thank you for choosing us, and we hope to see you again soon.Sincerely,The Homewood Suites Indianapolis Carmel Team

4/10 - 별로예요

Alyssa

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My room was rather gross honestly. For $200 a night, you’d think the table would simply have been wiped down. The refillable lotion on the wall literally just fell out. The bathtub had so much patchwork done to the outside it looked as if it were painted by Picasso himself. The dishes that were included with the room were dirty. And there were dirty dishes in the dishwasher as well. The food wasn’t that great either. Truly not that good of an experience for the amount of money I had to spend.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 8일
Dear Alyssa,Thank you for choosing to stay at our hotel. We are disappointed to read we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We believe that clean and fresh accommodations are essential for a comfortable stay, and we sincerely apologize for the oversights that occurred during the preparation of your room. We will take appropriate measures to ensure that such oversights do not happen again. We value you as a guest and hope that we will have the opportunity to restore your confidence in the future. Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 - 괜찮아요

Cleve

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This needs another elevator more centrally located
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 29일
Cleve, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any inconvenience caused by the location of our elevators. We appreciate you sharing your insight and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 - 좋아요

Chantel

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was nice but the dishes were not clean and something on the back of the bathroom door.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 26일
Chantel, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any cleanliness issues you encountered in your room. We will be addressing your comments with our housekeeping leadership team, and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Dear Michelle,Thank you for reviewing your stay at Homewood Suites by Hilton Indianapolis Carmel. Thank you for your nice remarks about our team. We delight in providing the best service possible, so we are happy to learn that our team members made you feel right at home. It is our goal to deliver this type of experience to every guest on every visit, and we will certainly share your kind comments with our entire staff. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Lindsey

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 21일
Lindsey, thank you so much for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. It was our pleasure having you with us and we hope to welcome you back again soon!Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 - 좋아요

Diane M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean and fresh.
2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 7일
Diane, thank you for the excellent rating; we are delighted that our immaculate accommodations met your expectations! All of us at Homewood Suites by Hilton Indianapolis Carmel look forward to your return.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Dear Heather,It is wonderful to know you enjoyed everything about your time at Homewood Suites by Hilton Indianapolis Carmel and that we exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice, and we're glad you agree. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,The Homewood Suites Indianapolis Carmel Team

2/10 - 너무 별로예요

Rebecca

출장 여행, 반려동물 동반 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went there with pets, huge dog fee that made no sense. Was wanting a hot tub, and was a key factor in choice of hotel, and it was broken.
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 29일
Dear Rebecca,We appreciate the evaluation of your stay, and we want to apologize for not meeting your expectations while you were here. We are sorry for any disappointment you experienced due to our pet fee and inoperable hot tub. Your feedback will be used to help us enhance our amenities and provide more seamless information for our guests. We hope you will choose us again, as we would welcome the opportunity to regain your trust.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was incredibly welcoming and friendly. We stayed in a suite on the 2nd floor. It was very nice, and clean! The beds were amazing! If we’re back in Caramel we will definitely stay here again!
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 23일
Jennifer, on behalf of all of us at Homewood Suites by Hilton Indianapolis Carmel, thank you for all of the kind words! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Indianapolis, and we couldn't be happier to hear we'll continue to be your hotel of choice whenever you return to the area!Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 - 좋아요

JOHN

2023년 12월에 7박 숙박함
답변 제공: GM 님, 2024년 1월 17일
John, thank you for the great rating! We couldn't be happier knowing you enjoyed your recent stay with us. We hope to welcome you back again soon!Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 - 괜찮아요

Corinne

가족 여행
별로예요: 숙박 시설 상태 및 시설
Our room needed TLC. The dishwasher wasn’t mounted down and fell over when opening the door, there was limited silverware, we were low on soaps in our bathroom, our drain to our bathroom sink was broken so we had to shove a butter knife in it to prop it open so it would drain
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 15일
Corinne, thank you for taking the time to post your review. We would like to sincerely apologize for the difficulties you experienced with the dishwasher, as well as the lack of silverware available in your room. Your feedback helps us identify ways to improve our overall service, and for that, we are grateful. We hope that this did not overly detract from an otherwise enjoyable stay, and we look forward to regaining your trust on your next visit to Indianapolis.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Lyndi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No evening social
Love staying at this hotel! We were just disappointed that they don't have the social anymore between 5-7 in the evening. It was one of the reasons we chose this hotel since we would be there Christmas night.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 3일
Lyndi, thank you for coming back to see us again! We are glad you enjoyed your overall experience, but we want to apologize for any disappointment caused by our lack of evening social hour. We do appreciate you taking the time to write about your stay, and we hope to accommodate you again in the future.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Vanessa

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 21일
Vanessa, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Angela

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Dear Angela,Thank you for the outstanding rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Homewood Suites by Hilton Indianapolis Carmel.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Aaron

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Night audit was fast and friendly… room is superb
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 31일
Aaron, it was a pleasure to welcome you to Homewood Suites by Hilton Indianapolis Carmel. Thank you for mentioning how much you enjoyed the hospitality you received from our overnight team. Our thoughtful and devoted staff work hard to ensure we exceed expectations throughout every guest’s stay. Thank you for choosing us, and we hope to see you again soon.Sincerely,The Homewood Suites Indianapolis Carmel Team

2/10 - 너무 별로예요

Steven

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 29일
Steven, we would like to apologize for not meeting your expectations while you were here. We hope you will give us another opportunity to regain your trust the next time your travels bring you this way. Until then, take care and travel safely!Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

April

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome having a kitchen with cook-top. We had full Christmas turkey meal and opened presents ❤️
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 29일
April, thank you for the excellent rating; we are delighted that we exceeded your expectations! It is always a pleasure to hear how much our guests enjoyed our spacious, well-appointed suites. It's great to hear this allowed you and your family to enjoy your Christmas holiday to the fullest! All of us at Homewood Suites by Hilton Indianapolis Carmel thank you for choosing us and look forward to your return.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Lance

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Will always stay there
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 29일
Lance, on behalf of all of us at Homewood Suites by Hilton Indianapolis Carmel, thank you for the kind words! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Indianapolis, and we are thrilled knowing we will continue to be your hotel of choice whenever you return to the area!Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Lin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a very nice hotel with good amenities. The lobby is lovely and the staff are friendly. The room is clean and spacious. The kitchen worked very well for us. Breakfast is wonderful. Surprisingly they even have Asian food there, which I've never seen anywhere else before. Even though the swimming pool could be a little cleaner, the hot tub could be a little warmer, and the bathroom could be a little more spacious, with this price on a weekend, I have no complaints. I normally struggle with bad smells and/or noises from other rooms or AC in hotels, because I'm pretty sensitive to these. However, I have no problem with these issues in this hotel. I highly recommend it.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 26일
Lin, on behalf of all of us at Homewood Suites by Hilton Indianapolis Carmel, thank you for all of the kind words! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. We also appreciate you highlighting our attention to cleanliness and providing a peaceful environment.It was a pleasure hosting your visit to Indianapolis, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 24일
Thank you for the perfect ten rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Dan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet and Safe
Quiet property in a nice safe area Would stay there again when in Carmel.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 24일
Dan, thank you for staying with us at Homewood Suites by Hilton Indianapolis Carmel and for your generous review. We are glad you could take advantage of our great location and appreciated our tranquil, serene accommodations. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon! Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Anita

단체 여행
좋아요: 편의 시설/서비스
Very nice !
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 20일
Anita, on behalf of all of us at Homewood Suites by Hilton Indianapolis Carmel, thank you for the fantastic rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Indianapolis, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 - 괜찮아요

Melissa

가족 여행
별로예요: 청결 상태
Not worth money
The lobby is the best part of the hotel. The shower was nasty, remotes for tv didnt work. Just very disappointed for the money spent.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 18일
Dear Melissa, We appreciate you taking the time to evaluate your stay, and we want to extend our apologies for not providing you with the experience you should always expect from us. We are committed to providing outstanding accommodations and service, and we hope you will consider a future visit so we can show you the exceptional hospitality we are typically known for extending to our guests.Sincerely,The Homewood Suites Indianapolis Carmel Team

4/10 - 별로예요

Nicole

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Confirmation email stated check in was from 2-11pm. We arrived at 2:30 and were told check in wasn’t available until 4pm. We left and returned at 4:00. The room still wasn’t ready. I requested that I receive a call when the room was ready. We had a carload of kids and now needed to come up with even more things to kill time. I still hadn’t received a call by 4:50 so I contacted the hotel and was told the room was now ready. Check in went smoothly and we settled in. The room was clean on the surface but there were curly black hairs in one of the bathroom sinks. We checked out the next morning at 11:00. At 11:44 I realized we left an important possession behind and asked if the room had been cleaned yet. The receptionist was very rude and had a poor attitude the entire conversation and said that nothing was turned in and she didn’t see a supervisor so there was nothing that she could do. She took down my number and said she would call if it was turned in. I called back a few minutes later to notify her that my husband was on his way to see if he could locate it. Thankfully the staff had found it and gave it to him when he arrived. He was unaware of my interactions with the staff but had the same perception and even described her as “hateful”. We are planning another upcoming stay but will opt for another hotel in hopes of a friendlier experience.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 11일
Dear Nicole, Thank you for sharing your experience. We regret not providing you with our customary hospitality, and we hope you will accept our apologies. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We would welcome another chance to show you our commitment to exceptional service.We look forward to welcoming you back soon.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Lance

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Dear Lance,Thanks for the outstanding rating! We are delighted your time at Homewood Suites by Hilton Indianapolis Carmel was so great, as we always strive for excellence. We hope you will make us your home away from home whenever your travels bring you to our area.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very accommodating and everything was great close by.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Dear Raymond,Thank you for staying with us at Homewood Suites by Hilton Indianapolis Carmel and for your generous review. We are glad you could take advantage of our great location and explore all that Indianapolis offers. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon! Sincerely,The Homewood Suites Indianapolis Carmel Team

4/10 - 별로예요

odell

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Dear Odell,Thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to learn that your stay was anything other than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Michael Beltran - General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth it
Great Hotel
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Dear Guest,On behalf of all of us at Homewood Suites by Hilton Indianapolis Carmel, thank you for the fantastic rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Indianapolis, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice location. Great room with lots of space. Good breakfast
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Dear Guest,Thank you for the excellent rating; we are delighted that we exceeded your expectations! It is always a pleasure to hear how much our guests enjoyed our delicious breakfast. All of us at Homewood Suites by Hilton Indianapolis Carmel look forward to your return.Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 - 괜찮아요

Cheri

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Dear Cheri,Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Troy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel breakfast ever
The room was huge and the kitchen amenities were great. But the best part by far was the breakfast buffet. Different fresh options both days also.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Dear Troy, We at the Homewood Suites by Hilton Indianapolis Carmel would like to express our gratitude for the fantastic rating you have given us. Providing every guest with clean, comfortable accommodations and excellent service is our top priority, and we are glad that you recognized our efforts. It was a delight to have you as our guest during your visit to Indianapolis, and we look forward to welcoming you back whenever you are in the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 - 괜찮아요

chris

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel is ran down. Breakfast was horrible and cold. Hot tub never heated up and was filthy.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Dear chris, Thank you for taking the time to evaluate your stay. We sincerely apologize for the issues you highlighted during your visit. Our goal is to provide every guest with an unforgettable experience, and we regret that we fell short in your case. We will take the necessary steps to address these concerns and ensure they are resolved for future guests. We hope to have the opportunity to welcome you back to our establishment and provide you with the exceptional hospitality that you deserve on your next visit to the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 - 괜찮아요

chris

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hot tub was freezing cold and very dirty, bathroom wasn't cleaned very well. Room is ran down and needs some attention. Staff was very friendly and tried to accommodate. Breakfast was horrible and cold. Teenagers running halls all night. Slamming doors and yelling at 2-3 AM. Because it is Hilton I guess I expected a better stay.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 19일
Dear chris, We are grateful for choosing our hotel and appreciate your thoughtful and detailed feedback. We are sorry that we were unable to provide you with the exceptional experience we aim to deliver. Please accept our apologies for any inconvenience caused, and rest assured that we have taken note of your concerns and will work to address them. Our goal is to be recognized for our top-notch customer service and comfortable accommodations, and we hope to have the opportunity to make your next visit to the area a complete success. Thank you for being our valued guest, and please travel safely.Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 - 좋아요

Stanley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location with good access to freeways; rooms have kitchen and are roomy.
2023년 11월에 5박 숙박함
답변 제공: GM 님, 2023년 11월 15일
Dear Stanley, Thank you for the excellent rating; we are delighted that we exceeded your expectations! It is always a pleasure to hear how much our guests enjoyed our location as well as our spacious rooms. All of us at Homewood Suites by Hilton Indianapolis Carmel look forward to your return.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was close to everything....
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 13일
Dear Paul, Thank you for staying with us at Homewood Suites by Hilton Indianapolis Carmel and for your generous review. We are glad you could take advantage of our great location and explore all that Indianapolis offers. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon! Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Ashley

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Dear Ashley,We are delighted you enjoyed your stay at Homewood Suites by Hilton Indianapolis Carmel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 - 좋아요

Larry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was awesome
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 12일
Dear Larry, Thank you for the excellent rating; we are delighted that we exceeded your expectations! All of us at Homewood Suites by Hilton Indianapolis Carmel look forward to your return. Take care and safe travels. Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Emilio

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 13일
Dear Emilio, It is wonderful to know you enjoyed everything about your time at the Homewood Suites by Hilton Indianapolis Carmel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 - 괜찮아요

Martin

별로예요: 숙박 시설 상태 및 시설
Aaa
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 10일
Dear Martin,Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 - 훌륭해요

Patricia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy checking,rooms clean,spacious. Very nice breakfast in the morning included!
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 6일
Dear Patricia, On behalf of all of us at Homewood Suites by Hilton Indianapolis Carmel, thank you for the fantastic rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Indianapolis, and we hope we will continue to be your hotel of choice whenever you return to the area.Tyler ParkinsonGeneral Manager

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Dear Gary, Thank you for the wonderful rating for the Homewood Suites by Hilton Indianapolis Carmel! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Tyler ParkinsonGeneral Manager

8/10 - 좋아요

Rick

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient & good breakfasts.
2023년 10월에 3박 숙박함
답변 제공: GM 님, 2023년 10월 22일
Dear Rick, Thank you for your kind review regarding our breakfast. We are glad that you enjoyed our variety of items. Our staff is committed to providing superior quality and exceptional service, so we appreciate receiving your review. Thank you again, and all of us at the Homewood Suites by Hilton Indianapolis Carmel hope to see you again on your next visit to Indianapolis.Tyler ParkinsonGeneral Manager

6/10 - 괜찮아요

Shani

출장 여행
별로예요: 청결 상태
I stayed here because it’s close to my office. I was disappointed in the cleanliness of the rooms, and that they weren’t serviced regularly. People began placing their trash in the hallway. Yuck. Staff was friendly.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 21일
Dear Shani, Thank you for staying with us and for sharing your feedback. We take the cleanliness and upkeep of our hotel very seriously and the conditions you described are not characteristic of our standards; therefore, we sincerely apologize for any oversight on our part in the servicing of your room during your time with us. We will be reviewing this with our housekeeping team to ensure that we reinforce the importance of remaining attentive and thorough in all of our housekeeping services and prevent instances such as these from being repeated. We appreciate your patience, and we hope you will come back for the flawless experience you deserve. Thank you again; we wish you all the best with your travels. Tyler Parkinson General Manager

10/10 - 훌륭해요

Kaylee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel and our room was beautiful inside and out. Very clean, very homey feeling. All staff was extremely nice and quick to respond to our needs. Breakfast was one of the best I’ve had in a hotel. Would definitely stay here again.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Dear Kaylee, Thank you for the terrific review and for sharing it online. We are thrilled you enjoyed our friendly, helpful staff, fresh accommodations, and breakfast selections; knowing that you were delighted by our efforts is what makes our day. We hope that you will choose the Homewood Suites by Hilton Indianapolis Carmel whenever you return to Indianapolis.Tyler ParkinsonGeneral Manager

8/10 - 좋아요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room very nice size and well appointed; clean; good toiletries
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 15일
Dear Patricia, It was a pleasure to read your fantastic review of the Homewood Suites by Hilton Indianapolis Carmel. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Indianapolis.Tyler ParkinsonGeneral Manager