Dear Jessica, We sincerely apologize for your unacceptable experience during your recent stay with us. Your feedback regarding the cleanliness of our facility, breakfast offerings, and the presence of pests is deeply concerning. Ensuring a comfortable and enjoyable stay for all our guests is our utmost priority, and we regret that we fell short of your expectations in this regard. We will address your concerns to prevent any recurrence of this issue. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Diane, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Nikki, Thank you for taking the time to share your positive experience at Extended Stay America! We're thrilled that our team's dedication to friendly service and respect for privacy made your stay enjoyable. Your satisfaction means the world to us, and we're grateful for your kind words. We can't wait to welcome you back for another fantastic stay soon!Sincerely,Hotel Management

Dear Jennie, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need for an update, and we are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Alyssa, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Nichelle, Thank you for staying at Extended Stay America. We are so grateful for your kind words and for claiming us as the most favorite hotel you have ever visited! It is always wonderful to see when our guests are able to enjoy everything about our hotel. We genuinely pride ourselves on providing an exceptional stay for our guests; it means the world to us when we succeed. We thoroughly enjoyed hosting your visit and look forward to many more in the future.Sincerely,Hotel Management

Dear Gina, Thank you for your positive feedback! We're delighted to hear that our staff was helpful and that you found our hotel to be pet-friendly. Providing excellent service and a welcoming environment is our priority at Extended Stay America. We appreciate your kind words and look forward to hosting you and your furry friend again soon.Sincerely,Hotel Management

Dear Ricky, Thank you for this outstanding review and for selecting Extended Stay America for your visit. We are glad that you were pleased with our front desk staff. Thank you for staying with us, and we look forward to welcoming you back for a better stay soon!Sincerely,Hotel Management

Dear Rosie, Thank you for staying at Extended Stay America and posting such a generous review. It is always a pleasure to have our devoted associates recognized, and we are pleased that the suite was perfect for your visit. We are grateful for your comments about the concerns with the telecom and the broken windows as we continually strive to improve our guest experience. We look forward to accommodating you again whenever your travels bring you to the city. Sincerely,Hotel Management

Dear Allen, Thank you for being our guest. It is glad that you had a pleasant stay. However, we regret your disappointment with the breakfast choices, and your remarks are passed on to the concerned individuals. Our front desk team is always there to help you, and we will instruct them to mention our kitchenware policy during check-in, which says that the dishes of your suite are kept at the front desk to ensure cleanliness and are always on request. The team delivers them to your suite. We are sorry if you were inconvenienced in not getting the complete set. We will instruct our front desk to keep the stock of kitchenware. Please allow us to correct this for you on your return visit and show you the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management

Dear Stephanie, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Your feedback highlights where we need to refocus our efforts, and we hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Amanda, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for the condition of our hotel not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Donna, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by long wait times during check-in. We understand that waiting to be checked in at a hotel can be frustrating, especially after a long day of travel, and we appreciate your patience and understanding. Thank you for choosing our hotel for your stay, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Thomas, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management

Dear John, Thank you for being our guest. It is glad that you had a pleasant time with our friendly and helpful staff. However, we apologize for the limited breakfast options and will pass your feedback on to the team for future enhancements. Also, we regret not meeting your cleanliness expectations. It's a top priority and won't happen again. Further, we will instruct our front desk team to inform clearly about the kitchenware policy so that guests are aware of it. We value your feedback and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Susan, Thank you for choosing us. It is glad you were pleased with our location and happy with having a personal kitchen. However, we apologize for the condition of the room and the cleanliness issues you encountered. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review on a priority basis. Our front desk team is always available to help you. We never promote illegal activities in and around the hotel. Although your experience is not typical, we have room to improve, and you are assured that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Michelle, Thank you for staying with us and sharing your experience. We apologize for the noise disturbance caused by inconsiderate neighbors, and we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management

Dear William, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Brian, Thank you for including Extended Stay America in your travel plans. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. We appreciate your compliments about our clean suite and your feedback regarding things that need improvement. We have shared your concerns with the appropriate individuals and are following up to determine how we can enhance our service to our guests. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many more visits to our hotel.Sincerely,Hotel Management

Dear Danielle, Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Jade, Thank you for being our guest and for your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management

Dear Allison, It is disappointing to read that we did not meet your expectations, and we are sorry your experience is not what we want our guests to have. Your feedback is discussed with our concerned team, who is taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Les, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

Dear Tia, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Dave, It isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management

Dear Aprell, thank you for choosing our hotel and for the detailed evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We will share your honest comments regarding the need to update our property with our team, and we will use them for future improvements. We hope you will give us another opportunity on your next visit. Sincerely,Hotel Management