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나이츠 인 인디애나폴리스 여행 후기

1.5 out of 5
나이츠 인 인디애나폴리스
4909 Knights Way, I-465 and IN-37, Indianapolis, IN

이용 후기

3.4
평점 10 - 훌륭해요. 230개 이용 후기 중 12개" "
평점 8 - 좋아요. 230개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 230개 이용 후기 중 20개" "
평점 4 - 별로예요. 230개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 230개 이용 후기 중 155개" "

3.4/10

청결 상태

4.8/10

직원 및 서비스

4.0/10

편의 시설/서비스

3.0/10

숙박 시설 상태 및 시설

3.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Jeffery

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Should be shut down
2024년 3월에 2박 숙박함
답변 제공: Shwan 님, 2024년 3월 29일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

2/10 - 너무 별로예요

Eugene

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was filthy with garbage on the floor tampon wrapper behind the couch profanity written on the door and wouldn’t give us a refund we left and still fighting to get our money back don’t ever stay here
2023년 12월에 2박 숙박함
답변 제공: Shawn 님, 2023년 12월 6일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

2/10 - 너무 별로예요

Nicholas

2023년 12월에 1박 숙박함
답변 제공: Shawn 님, 2023년 12월 6일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

10/10 - 훌륭해요

Kelly

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was very friendly and helpful. Area of hotel is dangerous.
2023년 11월에 1박 숙박함

4/10 - 별로예요

claudia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Filthy i wiped it down with disinfectant wipes. No amenities whatsoever. Run down.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 8일
Dear Claudia,Property cleanliness is a big priority here, so it is upsetting you did not receive a room that meets our high standards. We will speak with housekeeping right away and ensure our performance improves. We will also determine the next best step to take in improving our accommodations.

2/10 - 너무 별로예요

Jody

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Matthew

2023년 8월에 3박 숙박함

2/10 - 너무 별로예요

Leah

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tv looked like the tv from the ring (all blurry) microwave didn’t work, black mold all over shower, carpet was wet and stained, staff wasn’t there at 8 pm when I had to check in, people were drinking vodka and left their bottles all over the ground outside, room stunk like cigarettes and I’m a non smoker, cigarette holes in the comforters and they put me in the wrong room then what I paid for. The worst experience of my entire life.
2023년 8월에 1박 숙박함
답변 제공: Shawn 님, 2023년 8월 9일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

6/10 - 괜찮아요

KAREN

Very expensive. Tv did not come in. No light above the bathroom sink
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

?

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: Tom 님, 2023년 3월 27일
Sorry our hotel did not meet up to your expectations. We will make our staff aware of your response and please know that we are actively working very hard to improve things and make this a better place.

2/10 - 너무 별로예요

Christopher

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolute loss of words
The hotel issued a card to my room to a complete stranger, after I brought it to the hotels attention that I had been robbed I found out that the guy at the front desk had issued a card to a guy that I was going to hire to help me at a catering event who met me in the lobby. They did send me down the road in an Uber which I paid for to get a new key fob for my vehicle upon returning the owner said I don’t see anything on camera of anybody stealing anything out of your room so I guess no fault was on our end. Just know that when you stay here you’re taking everything you have at your own risk. hotels.com is almost impossible to get a hold of so day two after the incident I still haven’t gotten a hold of hotels.com
2022년 8월에 1박 숙박함
답변 제공: Tom 님, 2023년 3월 27일
Sorry our hotel did not meet up to your expectations. We will make our staff aware of your response and please know that we are actively working very hard to improve things and make this a better place.

2/10 - 너무 별로예요

Aailiyah

2022년 7월에 2박 숙박함
답변 제공: Shawn 님, 2022년 8월 4일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

4/10 - 별로예요

david

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff good friendly helpful. Facilities terrible fridge wire frayed smelled like urine. Looked like no one had dusted under TV in weeks. Walls peeling chipped paint
2022년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 14일
Dear David, We value your feedback and the time you've taken to share. Though it's great our staff made you feel welcome, we are disappointed that our accommodations left much to be desired overall. Please accept our sincere apology for our shortfalls and know that we will use your feedback to improve. All the best, and we hope to serve you again someday.

2/10 - 너무 별로예요

Sierra

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함
답변 제공: Tom 님, 2023년 3월 27일
Sorry our hotel did not meet up to your expectations. We will make our staff aware of your response and please know that we are actively working very hard to improve things and make this a better place.

6/10 - 괜찮아요

Donald

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was in horrible condition.Staff was pleasant though.
2022년 5월에 1박 숙박함
답변 제공: tamend 님, 2022년 7월 17일
Sorry our hotel did not meet up to your expectations. We will make our staff aware of your response and please know that we are actively working very hard to improve things and make this a better place.

2/10 - 너무 별로예요

Emilio I

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Smelly
Really bad hotel. Room smelled really really bad
2022년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 14일
Dear Emilio, We greatly appreciate the time you took to leave us your thoughts. Please accept our sincere apologies for the scent in your room. Our friendly front desk staff would've been more than happy to assist you with this issue. We wish you safe travels and hope you will give us another chance to provide you with a better experience.

2/10 - 너무 별로예요

Kishawna

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 2박 숙박함
답변 제공: Shawn 님, 2022년 5월 18일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

2/10 - 너무 별로예요

David 님, Indianapolis

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mal servio feo muy sucio
2022년 4월에 1박 숙박함
답변 제공: Shawn 님, 2022년 4월 30일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

2/10 - 너무 별로예요

Anna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함

2/10 - 너무 별로예요

Douglas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nightmare Inn
Decided not to stay. Still fighting on getting a refund. Rooms were not ready. Cleaning staff was taking shots of whiskey out of their cleaning cart. The rooms that were done were filthy. Beds were just remade and not changed toilets backed up. Missing bathroom doors. Mini fridge was full of Mold and live cockroaches. Blood and other fluids on the walls. It was an absolute nightmare. We have no idea how this building is not condemned!
2021년 12월에 1박 숙박함
답변 제공: tamend 님, 2021년 12월 10일
We are sorry that your experience at our hotel did not meet your expectations but your descriptions of the conditions are greatly exaggerated to the extent that if they were true, we would not be in business. Also, one of the conditions of making a reservation at a hotel is the cancellation policy. If you don't cancel your reservation within 24 hours of your check-in time, the penalty is the cost of a one night stay. You agreed to that when you booked the reservation. We wish that there would have been a better resolution to this circumstance, but at this point there are none.

2/10 - 너무 별로예요

Bobirjon

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty place
2021년 11월에 1박 숙박함
답변 제공: Shawn 님, 2021년 12월 5일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

2/10 - 너무 별로예요

Lloyd

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was terrible, holes in the floor, and the shuttle is free, 40 dollars to the airport, people around the hotel smoking dope, just a really bad experience,
2021년 10월에 1박 숙박함
답변 제공: Shawn. 님, 2021년 10월 8일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

2/10 - 너무 별로예요

Juston 님, Indianapolis

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스
Had to cancel due to unforeseen circumstances. The staff was rude, dismissive and unhelpful. They said that they could not cancel a booking even though they could. Would not recommend.
2021년 8월에 7박 숙박함
답변 제공: SHAWN 님, 2021년 8월 27일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

10/10 - 훌륭해요

Stefan

출장 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2021년 8월에 3박 숙박함
답변 제공: SHAWN 님, 2021년 8월 27일
It is very pleasing to receive an appreciation for all the hard work we do. Thanks and appreciate your business. Please stop by again.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Helpful night staff (Mike), lots little fixes needed in the room (some cosmetic) but newer paint and carpet, comfortable bed, no pests, restaurant close by, audible high way noise
2021년 8월에 3박 숙박함
답변 제공: Shawn 님, 2021년 8월 16일
Thanks very much for your feedback. Appreciate your business and review. Please came back and stay with us.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Manager told me the bug was a seed. Clearly theres and intena on it. Dead bugs all over the wall still charged me for a night when it was there fault.
More dead bugs on our wall
Door has been broke
Dead bugs on wall
Broken window
2021년 7월에 2박 숙박함
답변 제공: Shawn 님, 2021년 7월 13일
Hello, we are sorry to see this. We work very hard to do the best and provide clean rooms to our guest. Please give us another opportunity to serve you. I am sure that we will fix all issues to our best.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing. This place is filthy.
2021년 6월에 2박 숙박함
답변 제공: Tom 님, 2021년 6월 26일
"The issues you raise are concerning and quite unusual for us to receive. Our team works hard to provide clean, comfortable accommodations and we apologize for any way that we fell short during your visit. Please don't hesitate to reach out to us so that we can learn more from your experience and continually improve. On behalf of our entire team, we wish you all the best."

4/10 - 별로예요

Nalleli

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
At first no hot water and smell bad bad cleaning mold
2021년 6월에 1박 숙박함
답변 제공: Shawn 님, 2021년 6월 22일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

8/10 - 좋아요

실제 이용하신 고객

2021년 6월에 1박 숙박함
답변 제공: Tom 님, 2021년 6월 26일
Thanks very much for your feedback. Appreciate your business and review. Please came back and stay with us.

2/10 - 너무 별로예요

Amber

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was so bad we ended up checking out two hours after we got there
2021년 6월에 1박 숙박함
답변 제공: Shawn 님, 2021년 6월 14일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 6월에 1박 숙박함
답변 제공: Tom 님, 2021년 6월 26일
Thanks very much for your feedback. Appreciate your business and review. Please came back and stay with us.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Be careful
The bath tub water tap was broken and they charge the transport (unclear condition on this website). The driver is kind
2021년 5월에 1박 숙박함
답변 제공: Shawn 님, 2021년 5월 31일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was the mostHorrible hotel I’ve ever seen and been through in my life they checked me into a hotel room which had bedbugs then we’re crackheads in the hotel rooms next to me and then the other side of me or a hotel room doors that were just kicked in with no secure lock
2021년 5월에 1박 숙박함
답변 제공: Shawn 님, 2021년 5월 22일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

4/10 - 별로예요

Shane

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: Tom 님, 2021년 5월 17일
Thanks very much for your feedback. Appreciate your business and review. Please came back and stay with us.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was filthy. The room looked like it had not been cleaned. There were yellow stains on the sheets. There was not any hot water. There is no fridge or microwave in the room. Worst hotel room I have ever stayed in.
2021년 5월에 1박 숙박함
답변 제공: Shawn 님, 2021년 5월 9일
Our team is generally commended for their high standards of cleanliness, so we're surprised and disappointed to read your comments. Rest assured, our housekeeping team will be giving some extra attention to your room to ensure that everything is as it should be going forward. If your travels bring you back this way, we'd appreciate the opportunity to provide you an experience more representative of our true value."

10/10 - 훌륭해요

Tara

좋아요: 직원 및 서비스, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: Shawn 님, 2021년 4월 29일
Thanks very much for your feedback. Appreciate your business and review. Please came back and stay with us.

2/10 - 너무 별로예요

Crystal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DISGUSTING
Place was nasty like it hadn't been clean, hot tub was dirty and was the main reason we chose this place, waste of $150
2021년 4월에 1박 숙박함
답변 제공: Shawn 님, 2021년 4월 27일
"The issues you raise are concerning and quite unusual for us to receive. Our team works hard to provide clean, comfortable accommodations and we apologize for any way that we fell short during your visit. Please don't hesitate to reach out to us so that we can learn more from your experience and continually improve. On behalf of our entire team, we wish you all the best."

2/10 - 너무 별로예요

Kristopher

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Laughably bad
This place is a joke. I cannot believe it is even listed on your site.
2021년 4월에 1박 숙박함
답변 제공: Shawn 님, 2021년 4월 13일
Our team is generally commended for their high standards of cleanliness, so we're surprised and disappointed to read your comments. Rest assured, our team will be giving some extra attention to your room to ensure that everything is as it should be going forward. If your travels bring you back this way, we'd appreciate the opportunity to provide you an experience more representative of our true value."

2/10 - 너무 별로예요

Yusuf

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No thrills. Free internet if you can connect to it. Ask for a room closest to office otherwise no WiFi internet signal. The guys up front were really nice.
2021년 3월에 1박 숙박함
답변 제공: Shawn 님, 2021년 3월 18일
"Thank you for being a valued guest, and for notifying us of your stay. While we're happy to hear that our friendly staff was a positive of your visit, we're saddened to learn some aspects of your accommodations fell short of your expectations and our standards. Our team will be going over your feedback to ensure the concerns you shared are being addressed for the benefit of our future guests. We know we can do better, and we would appreciate the opportunity to change your perceptions during your next visit to the area. All the best!”s

4/10 - 별로예요

Ruby

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not a fan
Not the cleanest or best repair motel. Had a hot tub but jets didn't work plus it leaked on the floor. Not 1 trash can in the room. Ceiling tile missing, ceramic till missing. It was quiet & the bed was comfortable.
2021년 3월에 1박 숙박함
답변 제공: Shawn 님, 2021년 3월 15일
"Thank you for being a valued guest, and for notifying us of your stay. While we're happy to hear that it was quite and comfortable bed, we're saddened to learn some aspects of your accommodations fell short of your expectations and our standards. Our team will be going over your feedback to ensure the concerns you shared are being addressed for the benefit of our future guests. We know we can do better, and we would appreciate the opportunity to change your perceptions during your next visit to the area. All the best!”s

2/10 - 너무 별로예요

Julia

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t Do It!! BEDBUGS!!!!!!!!
The room was dirty and there was a roach on dresser when we first walked in. Through the night I woke up to find I was being bitten by bed bugs, several of them and they were large. I went to the front desk they placed us in another room after denying there were bed bugs. I showed him several that were in the bathroom sink then he gave us another room. I inquired about a refund and the manager stated that they have a strict refund policy and that I would NOT be refunded. Worst Hotel Stay Ever
2021년 2월에 1박 숙박함
답변 제공: Shawn 님, 2021년 3월 12일
"The issues you raise are concerning and quite unusual for us to receive. Our team works hard to provide clean, comfortable accommodations and we apologize for any way that we fell short during your visit. Please don't hesitate to reach out to us so that we can learn more from your experience and continually improve. On behalf of our entire team, we wish you all the best."

6/10 - 괜찮아요

Omar

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Not the most luxurious
I stayed a night while working in Indianapolis. I thought it was a hotel but it's more like a motel. The room was mostly clean but there were some stains on the carpet that I tried to avoid walking over. Some basic things were missing, like a trash can in the room and a tissue box near the sink. Also the bathroom had no door, you just walk in. So if you're staying with others there is pretty much no privacy. Overall not a bad place to stay but far from the lap of luxury.
2021년 2월에 1박 숙박함
답변 제공: Shawn 님, 2021년 3월 1일
Our team is generally commended for their high standards of cleanliness, so we're surprised and disappointed to read your comments. Rest assured, our housekeeping team will be giving some extra attention to your room to ensure that everything is as it should be going forward. If your travels bring you back this way, we'd appreciate the opportunity to provide you an experience more representative of our true value."

2/10 - 너무 별로예요

Tabitha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
not suitable for human inhabitants
if i could give 0 stars i would
2021년 2월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Heater in the roim was bot working, tild the counter and said they would send a tech, who never arrived, had to go to the counter again at the night approached as it was to have freezing conditions again. They changed my room. With the temperatures record low, and no tech avaliable, room change should have been done since the first advise.
2021년 2월에 4박 숙박함
답변 제공: Shawn 님, 2021년 2월 21일
"The issues you raise are concerning and quite unusual for us to receive. Our team works hard to provide comfortable accommodations and we apologize for any way that we fell short during your visit. Please don't hesitate to reach out to us so that we can learn more from your experience and continually improve. On behalf of our entire team, we wish you all the best."

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cat and rat
There was a large cat in room chasing a rat no hot water when switched to new room or heat I would never recommend this hotel
2021년 2월에 1박 숙박함
답변 제공: Shawn 님, 2021년 2월 20일
The issues you raise are concerning and quite unusual for us to receive. Our team works hard to provide clean, comfortable accommodations and we apologize for any way that we fell short during your visit. Please don't hesitate to reach out to us so that we can learn more from your experience and continually improve. On behalf of our entire team, we wish you all the best."

2/10 - 너무 별로예요

AndreAna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: Shawn 님, 2021년 2월 15일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

8/10 - 좋아요

Kristy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
awesome stay
It was comfortable stay noone bothered you.. i would recco.mend it and definitely co.e back..
2021년 1월에 1박 숙박함
답변 제공: Shawn 님, 2021년 1월 9일
Thanks Kristy. It is very pleasing to receive an appreciation for all the hard work we do. Thanks and appreciate your business. Please stop by again.

2/10 - 너무 별로예요

Meriah

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
dont stay here
well she showed me every jacuzzi room they had and the mirror were broke the jacuzzis were broke floor unleveled bathroom missing access panel in one room hole in floor by ac in another room just all kinds of mess tvs not working and when i told them i wanted to leave he insisted on one more room we walked in and the whole front of hot tub was pulled off and was out of order so they had no rooms available i paid ahead of time and due to that only got one day refunded back to me that is just ridiculous to me they dont even know whats going on at there own hotel. wasnt even offered a standard room or anything and he acted like i was the problem just overal dont go!
2020년 12월에 2박 숙박함
답변 제공: Shawn 님, 2021년 1월 1일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

2/10 - 너무 별로예요

Anita

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The worst Christmas Eve stay over ever!
So my bf and I decided to stay not to far from his dad's on Xmas and we decided to stay here. It looked okay to just stay an evening until a couple bugs got in our Christmas food. We had to then throw away we hadnt even got to eat yet. So we was like okay whatever we will deal with it because it's late. So we go to get in bed pull down the spread no cover, just sheets and hair is all over them it looks disgusting sheets look dirty. So we pull it back up not even sleeping on the pillows, my bf goes to flying jays only thing open spends $60 on sm covers. Then we go to sleep not once but four times girls knocking on our door saying let me in we have $100 and then girls just knocking woke us up 4 times. Go to use a towel it's dirty. Never been so disappointed in my life on Xmas Eve I will never go back there or tell anyone too for that matter thought we was in a brawful.
2020년 12월에 1박 숙박함
답변 제공: Shawn 님, 2020년 12월 25일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함
답변 제공: Shawn 님, 2020년 12월 14일
Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”