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블리스포인트 인 북서 인디애나폴리스 여행 후기

2.5 out of 5
블리스포인트 인 북서 인디애나폴리스
9251 Wesleyan Rd, Indianapolis, IN

이용 후기

5.6
평점 10 - 훌륭해요. 772개 이용 후기 중 89개" "
평점 8 - 좋아요. 772개 이용 후기 중 183개" "
평점 6 - 괜찮아요. 772개 이용 후기 중 161개" "
평점 4 - 별로예요. 772개 이용 후기 중 139개" "
평점 2 - 너무 별로예요. 772개 이용 후기 중 200개" "

5.8/10

청결 상태

6.6/10

직원 및 서비스

4.2/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

4.4/10

친환경

이용 후기

4/10 - 별로예요

Andrew

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I "DID NOT" like much of anything about the place! I couldn't find any staff to check in... it took some time to get checked in! NO BREAKFAST. The tub area was so stained and had cigarette burns that I wouldn't have showed in that thing to save my life. Ice machine on third floor was broken and a sigh reading, "Ice On 1st Floor" was taped to the broken machine... the bad part is, I didn't have access the 1st floor with my room key AND No Staff Was Around to help me out. A disappointing place to stay indeed!
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 22일
Dear Guest,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

6/10 - 괜찮아요

Faisal

Average
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 4일
Dear Faisal,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Thanks,Management

2/10 - 너무 별로예요

Acacia

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is overpriced for an outdated filthy location
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 26일
Dear Acacia,Thank you for taking the time to share your feedback with us. I am truly sorry to hear that you found our property to be overpriced and outdated. Please know that we take all comments seriously and will address the areas of concern you have highlighted.We are constantly working on improving our property and services to provide a better experience for our guests. Your feedback will definitely help us in identifying the areas that need attention.Should you give us another chance in the future, I hope we can exceed your expectations and provide you with a more enjoyable stay.Thank you again for your review.Warm regards,Ashish PatelGeneral ManagerBlissPoint Inn Northwest Indianapolis

2/10 - 너무 별로예요

Nathan

2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 8일
Thanks

8/10 - 좋아요

LaNeika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not a bad stay
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 26일
Dear LaNeika,Thank you for staying at BlissPoint Inn Northwest Indianapolis and taking the time to share your feedback. We are pleased to hear that overall you had a satisfactory stay with us.If there is anything specific you feel we could improve upon to make your next visit even better, please do not hesitate to let us know. We value your feedback and hope to welcome you back for another stay in the future.Warm regards,Ashish PatelGeneral ManagerBlissPoint Inn Northwest Indianapolis

2/10 - 너무 별로예요

Dwayne

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel condition is old it really needs upgraded the property was nasty looking not clean at all hotel room dirty floors damaged walls no alarm clocks lights don’t have shades on them can’t even relax with the lamps on at night just too bright. For the price just go somewhere else if possible don’t waste your money.
2024년 2월에 1박 숙박함
답변 제공: Eric P. 님, 2024년 2월 19일
I'm sorry to hear about your experience at our hotel. We apologize for falling short of your expectations. We take cleanliness and the overall condition of our property very seriously, and we will address these issues immediately. Your feedback is valuable to us, and we hope to have the opportunity to make it right if you choose to stay with us again in the future. Please feel free to reach out to us directly if there is anything else we can do for you.

8/10 - 좋아요

실제 이용하신 고객

별로예요: 청결 상태
I have never stayed at a motel that required a deposit. The room wasnt the cleanest. There was a cleaning rag left near the sink. There was cereal in one of the drawers. There was a plate and a fork with some food left in the microwave though the beds were comfortable the thin bedspread doesnt keep you warm. This does not necessarily mean i would not stay there again however someone needs to step it up..
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 20일
Dear Guest,Thanks for the stay and the feedback. Please accept my apologies for the inconveniences. We shall definitely work on your observations. You can expect a further improved stay next time. We look forward to seeing you again.Thanks,Management

6/10 - 괜찮아요

Charles

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 20일
Thanks

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Management 님, 2024년 1월 20일
Thanks

4/10 - 별로예요

Jim

별로예요: 청결 상태
Exterior looked great. The room was fair. There was only one towel. Killed several roaches in the room. Won't be back
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 6일
Dear Jim,Thank you so much for doing a review. We really appreciate your feedback. Thanks,Management

2/10 - 너무 별로예요

Tashia

2023년 12월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 12월 11일
Hello Tashia,Your review of the Red Roof Inn Perrysburg was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. To understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that we make improvements. Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.

10/10 - 훌륭해요

Dia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
n/a
2023년 12월에 3박 숙박함
답변 제공: Eric P. 님, 2023년 12월 11일
Hello Dia,Thanks for the stay but sad to see the two stars. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

ashley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 6박 숙박함
답변 제공: Eric P. 님, 2023년 12월 11일
Hello Ashley,Thanks for the stay but sad to see the two stars. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

LaNeika

단체 여행, 연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
My Tom wasn’t clean the tub was really dirty with a ring around the tub so that was a big issue it looked ad if someone had rolled in the mud and then took a shower I don’t know how housekeeping missed that.It was quiet and there wasn’t a point when I didn’t feel safe so that was a plus.
2023년 12월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 12월 10일
Dear Guest,Thank you for your stay.Very much concerned about the inconveniences due to several issues mentioned in your review. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Andrea

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing i appreciated about this place was the guy behind the desk. He promptly fixed the issues which was nice. Other than that EVERYTHING was horrible. The first room we checked into was the single king bed bottom floor. Walked in and instantly smelled old cigarette smells and must. Started examining the beds and baseboards like i do everywhere i stay. Couldnt see any bugs or eggs at this point but multiple condom wrappers, various other trash, and god knows what else. As i preceded to the bathroom i was disappointed by what i seen even more. It was almost like being in a 3rd world country and i refused to shower or use the toliet. As im looking i happen to see something moving on the floor. When i shine a light on it i realize its a baby cockroach crawling across the bathroom floor. Im done and i called the front desk and he came over to look. He agreed to move us inside to a 3rd floor room with double beds. Again that room wasnt much better and smelt terrible but no bugs and no trash. It was late so we just dealt with it. At one point the door stopped working and anyone could have just walked in. They were quick to fix it when we did finally realize it wasnt locking anymore. I HIGHLY recommend you go anywhere but here!
2023년 12월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 12월 11일
Dear Andrea,Thank you so much for the stay and for taking the time to give us your feedback on our property. We are extremely sorry for each of the negative experiences you had at this hotel as you have mentioned.Your feedback is important for us to know and urgent actions will be taken to improve our process at this property. Our apologies for the issues you encountered during your stay, but this is certainly not the kind of guest experience we want you to have. Your concerns will be thoroughly investigated with our team, hotel records, and management to ensure effective actions are taken to resolve each of the issues.Request your understanding and consideration to give us another opportunity we don’t want you to have a negative impression of our hotel. We hope that you will consider it favorably.Sincerely,Hotel Manager

6/10 - 괜찮아요

Peter

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor lighting inside the room; no trash can in room; curtains do not completely block lights from outside. Bathtub was dirty.
2023년 12월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 12월 10일
Dear Peter,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectations. We are sorry that we were unable to provide you with the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

4/10 - 별로예요

Austin

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 12월 11일
Hello Austin,Thanks for the stay but sad to see the two stars. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

Mitchell

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds very dirty and room, bathroom looked like it was never cleaned urine stains on toilet seat. Wires exposed and cover off of AC window unit. Stains on bed sheets, hair, and still trash in trash cans.
2023년 12월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 12월 10일
Dear Mitchell,We were extremely disappointed to read about the bad experience you had during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mentioned in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider.Sincerely,Hotel Manager

4/10 - 별로예요

Elle

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Smelly and Unclean
The saying "you get what you pay for" applies here. My family (spouse and child) were in town for a baby shower. Unfortunately, it was also the weekend of the bowl game so ALL hotels were outrageously priced OR full. We were grateful to get a room, but that's about it. The tub/shower were so disgusting we didn't dare step foot in it. The bed sheets had stains so we went and bought our own. The beds were very uncomfortable and the hotel smelled AWFUL. DO NOT STAY HERE unless you are in desperate need.
2023년 12월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 12월 10일
Dear guest,It's disheartening to find out about the details of your recent time with us. Please accept our apologies for the inconvenience this caused. Rest assured that we've reached out to the appropriate team to promptly resolve the cleanliness-related concerns you faced during this crisis. Given the opportunity, we would like to provide you with the stay you expected.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Michelle

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would not stay here again.
2023년 12월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 12월 10일
Dear Michelle,Thanks for your opinions. I’m sorry that we failed to meet your needs to some extent.We’re involved in a continuous improvement process aimed at making the hotel better than ever before, and a lot has changed in the short time since your stay.I hope you will visit again and see how we’re getting better every day.You’ll be surprised by all the positive changes.Sincerely,Hotel Manager

4/10 - 별로예요

Jerry

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Eric P. 님, 2023년 11월 10일
Dear Jerry,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 5-star review on your next stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

michaele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was super nice. Easy check in. Clean and comfortable rooms. I would definitely return.
2023년 10월에 3박 숙박함
답변 제공: Management 님, 2023년 11월 9일
Dear Michaele,Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay Thanks,Management

2/10 - 너무 별로예요

Anthony

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Could of made my kids sick
The room is medew all the way through but I’ve been staying there weekly and this was just so bad it’s been bad but today was just the worst I’ve ever smelled it
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 9일
Dear Anthony, Thanks for the stay and the feedback. Please accept my apologies for the inconveniences. We shall definitely work on your observations. You can expect a further improved stay next time. We look forward to seeing you again.Thanks,Management

8/10 - 좋아요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a work in progress it looked like.
2023년 11월에 2박 숙박함
답변 제공: Eric P. 님, 2023년 11월 10일
Dear Christina,Thank you for staying with us and showing your appreciation by rating us 8 out of 10. We are committed to giving every guest a memorable experience while also bringing value to you. We are excited to serve you even better and look forward to welcoming you. It is an honor to serve guests like you.Sincerely,Hotel Manager

8/10 - 좋아요

Ashley

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient area
2023년 10월에 6박 숙박함
답변 제공: Eric P. 님, 2023년 11월 10일
Dear Ashley, Thank you for the 4-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe in providing a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

4/10 - 별로예요

David M 님, Indianapolis

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
found mess in microwave. some said it was a dead rat. maintenance guy said whatever it was the microwave caught it on fire. waited an hour for them to remove it and they gave me cart to move into walkway. later guy came with a different one. was good here cause I could park at door. have stayed here too much I think. maybe they just don't like me
2023년 10월에 2박 숙박함
답변 제공: Management 님, 2023년 10월 19일
Dear David, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management

4/10 - 별로예요

Michelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 10월 20일
Dear Shannon Miller,Thank you for the review and rating of 2 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 2 to 5. We appreciate your feedback. I hope you will visit us again soon.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Henry Jian

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty
2023년 10월에 8박 숙박함
답변 제공: Management 님, 2023년 10월 19일
Dear Guest,Thank you so much for your feedback. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

2/10 - 너무 별로예요

Adrieon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 11월 10일
Dear Adrieon,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

2/10 - 너무 별로예요

Kim

2023년 9월에 2박 숙박함
답변 제공: Eric P. 님, 2023년 10월 6일
Dear Kim,We're sorry to hear you were disappointed with our hotel, as it was not as per your expectations.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Robert

별로예요: 편의 시설/서비스
I didn’t like anything about the hotel
2023년 9월에 4박 숙박함
답변 제공: Eric P. 님, 2023년 10월 6일
Dear Robert,It is very disappointing to learn of the bad impression you made with the state of your accommodations. It is pretty serious. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us, Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely,Hotel Manager

8/10 - 좋아요

Arclinton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 8월 31일
Dear Arclinton Capels,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

4/10 - 별로예요

Tavarus

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 8월 31일
Dear Tavarus Williams,It is disappointing to see that your stay was not satisfactory at our hotel, given the 4-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 - 훌륭해요

JOY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I recommend
Clean rooms, comfortable beds and pillows. Plenty of privacy.
2023년 8월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 8월 25일
Dear Joy white,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely,Hotel Manager

10/10 - 훌륭해요

David M 님, Indianapolis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very good place. can park right in front of room and Walmart and restaurants everywhere.
2023년 8월에 3박 숙박함
답변 제공: Eric P. 님, 2023년 8월 25일
Dear Derrick Davidson,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely,Hotel Manager

10/10 - 훌륭해요

Martin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
In reno
2023년 8월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 8월 23일
Estimado Martin,¡Gracias por tus comentarios! Estamos encantados de saber que tuvo una experiencia positiva con nuestros servicios. Su satisfacción es nuestra principal prioridad y apreciamos sus amables palabras. ¡Esperamos darle la bienvenida nuevamente para otra excelente estadía en el futuro!Atentamente,Gerente del hotel

6/10 - 괜찮아요

David M 님, Indianapolis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
they were a little behind on things from previous visits. room was clean and comfortable though. some broken glass in parking lot and vending machines and even ice machine not working. all good though
2023년 8월에 1박 숙박함
답변 제공: Eric P 님, 2023년 8월 16일
Dear David,I am very sorry to hear that we did not meet your expectations. This is not what we wanted to offer you. My apologies for all the inconvenience. We are working to improve the problem areas detected during your stay and will ensure that they are improved to their best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of a very exceptional stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very quite and made for a good night sleep.
2023년 8월에 1박 숙박함
답변 제공: Eric P 님, 2023년 8월 16일
Dear Elizabeth,We are glad to note that our hotel served the purpose of your stay, and you were able to get proper sleep. We focus each day on providing a memorable experience that creates a yearning to return and is thrilled to know that we were successful during your stay. We look forward to seeing you back here soon!!!Sincerely,Hotel Manager

6/10 - 괜찮아요

Mark

좋아요: 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Eric P 님, 2023년 8월 16일
Dear Mark,Thank you for staying with us and showing your appreciation by rating us 6 out of 10. We are committed to giving every guest a memorable experience while also bringing value to you. We are excited to serve you even better and look forward to welcoming you. It is an honor to serve guests like you.Sincerely,Hotel Manager

4/10 - 별로예요

Tommy

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Terrible experience
Booked 2 rooms with 2 double beds with one room being handicap accessible. When we arrived we were told it was 1 room and we would have to pay extra for the second. After showing the email of the booking they agreed to the 2 rooms but did not provide a handicap room and charged extra anyway. Yhey also made 1 of yhe rooms a queen bed and we had to take it. Absolutely will not be staying there again.
2023년 8월에 3박 숙박함
답변 제공: Eric P 님, 2023년 8월 16일
Dear Tommy,Thank you so much for taking the time to give us your candid feedback on our property. We are extremely thankful for providing valuable suggestions, where we can do better. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Your concerns will be shared with hotel management to ensure proper steps are taken to improve our hotel amenities & facilities. We hope that you will visit us again the next time you are in the area.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Iliy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super dirty hotel
2023년 8월에 1박 숙박함
답변 제공: Eric P 님, 2023년 8월 16일
Dear lliy,It is very disappointing to learn of the bad impression you made with the state of your accommodations. It is pretty serious. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us, and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely,Hotel Manager

6/10 - 괜찮아요

Christoper

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 8월 9일
Dear Christoper,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback. I hope you will visit us again soon.Sincerely,Hotel Manager

4/10 - 별로예요

ReGine

별로예요: 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 3일
Dear Guest,Thank you for taking the time to tell us about your experience. We are sorry to hear that you were not completely satisfied with your experience.From an improvement point of view, we look for specific areas of your experience that need improvement.We will be looking forward to welcoming you back again soonThanks,Management

6/10 - 괜찮아요

Mineidys

단체 여행
It’s normal
2023년 7월에 1박 숙박함
답변 제공: Eric P. 님, 2023년 7월 23일
Hello Mineidys,Thank you for the stay and the nice comments.It is nice to know that you had a satisfying experience.It is our privilege to have guests like you.We await your next visit.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

Moheb

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's very bad condition and rooms are smell very bad.
2023년 7월에 3박 숙박함
답변 제공: Management 님, 2023년 7월 19일
Dear Moheb, Thank you for taking the time to tell us about your experience .We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience.The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again.Thanks,Management

4/10 - 별로예요

Betty

가족 여행
We did not even have a chair in our room. We shouldn’t have to sit in the toilet to put on our shoes!!!!!
2023년 7월에 1박 숙박함
답변 제공: Eric P 님, 2023년 7월 18일
Dear Betty,We were extremely disappointed to read about the bad experience you had during the stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. We will look into issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider.Sincerely,Hotel Manager

10/10 - 훌륭해요

David M

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable
2023년 7월에 2박 숙박함
답변 제공: Eric P 님, 2023년 7월 18일
Hello David,Thank you for the stay and the nice comments.It is nice to know that you had a satisfying experience.We shall work on further improvements.It is our privilege to have guests like you.We await your next visit.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Ashley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No matter who is working front office, they are always friendly and helpful!
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 12일
Dear Ashley, Thank you for choosing our hotel for your upcoming stay and for reaching out to us with your request. We appreciate your interest in our services, and we are delighted to inform you that we can accommodate your request.Sincerely,Management

4/10 - 별로예요

Allie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Eric P. 님, 2023년 7월 6일
Dear Allie,Thanks for choosing our hotel for your stay. I’m pleased that our reasonable hotel served as a perfect location to accommodate your needs. We look forward to seeing you on your next visit.Sincerely,Hotel Manager

6/10 - 괜찮아요

Krista

연인과의 여행
좋아요: 직원 및 서비스
Very friendly reasonable price
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 29일
Dear Krista, Thank you for choosing our hotel for your upcoming stay and for reaching out to us with your request. We appreciate your interest in our services, and we are delighted to inform you that we can accommodate your request.Sincerely,Management