숙박 시설 정면 - 저녁/밤

임피아나 호텔 이포 여행 후기

4 out of 5
임피아나 호텔 이포
18, Jalan Sultan Nazrin Shah, Ipoh, Perak

이용 후기

6.4
평점 10 - 훌륭해요. 193개 이용 후기 중 19개" "
평점 8 - 좋아요. 193개 이용 후기 중 60개" "
평점 6 - 괜찮아요. 193개 이용 후기 중 59개" "
평점 4 - 별로예요. 193개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 193개 이용 후기 중 19개" "

6.2/10

청결 상태

7.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Hong Hoo

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Melissa

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was not properly maintained. First room the staff checked me in had ants running along the toilet sink and what looked like bloodstain on the bedsheet. Staff were friendly and nice and changed a room for me the next day. But no matter which room I changed to, the rooms were still run down and horribly maintained. Sound proofing of the rooms were not good either. Not worth my money staying here.
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Po Kuen

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Christopher

2023년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Christopher

2023년 11월에 2박 숙박함

4/10 - 별로예요

KAMALANATHAN

2023년 10월에 2박 숙박함

8/10 - 좋아요

Hashim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

8/10 - 좋아요

daniel

2023년 8월에 2박 숙박함

8/10 - 좋아요

Liyana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Lester David

2023년 6월에 4박 숙박함

10/10 - 훌륭해요

Yusri

2023년 5월에 2박 숙박함

6/10 - 괜찮아요

Fe Khee

2023년 5월에 2박 숙박함

10/10 - 훌륭해요

jaehyun

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Tze Cheen

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Binti Ismail Saidatul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reasonably good stay
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

stephanie veronica

2023년 4월에 2박 숙박함

4/10 - 별로예요

CHUN WEI

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
With the rate i paid, for this old property, no lift from basement parking to lobby, no breakfast included during Ramadan, poor amenities in room, old and disgusting water closet and rain shower, make uncomfortable feeling. even dare not boil the water from the water tap for tea or coffee.
2023년 4월에 1박 숙박함
답변 제공: Farah 님, 2023년 4월 14일
Dear Mr. Chun Wei,Greetings from Impiana Hotel Ipoh!Thank you for choosing us.We are truly sorry for your recent experience encountered during your stay with us. Well noted on your comments about the amenities, water closet, and rain shower. We will look into this matter and improve accordingly, especially in our housekeeping standards.We did not sell rooms with breakfast during Ramadan because we only served a set breakfast, not a buffet. Since the buffet and set price is different, we give an option for the guest to add on breakfast upon arrival.Once again, my deepest apology on this matter.Hope we can serve you better in the future. Kind regards.Farah NordinReservation Department.

8/10 - 좋아요

REINHARD

2023년 1월에 1박 숙박함
답변 제공: Yant 님, 2023년 1월 30일
Thank you for sharing your feedback. Both positive and constructive. I apologise that we did not exceed the standard you have received during previous stays. I was glad that the staff provided great service and the surprise of a bottle of sparkling wine for your anniversary. Your comments have been discussed at length with our pest control contractor to ensure the hotel maintain its standards.

8/10 - 좋아요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and Helpful staff, hotel building is slightly aged but is being renovated and is recovering from recent downturn in business from COVID. Standard of Hotel is acceptable, it's 10 mins walking distance from large shopping centre and various outlets, plus local restaurant and tea houses close by within 5 minutes walk. Staff are genrally very friendly and welcoming, and keen to address any issues when brought to their attention. Hotel is also used for conferences and meetings. Reasonable rates and value.
2022년 6월에 26박 숙박함
답변 제공: Impiana Ipoh team 님, 2022년 7월 21일
Dear Mr Watts, Thank you for your good review. We are delighted to hear that you value the efforts we have put toward creating an environment where everyone at Impiana Hotel Ipoh can thrive. Everyone is so nice because we have the best guests and we’ve figured out what makes every guest happy. Coffee in the morning, nice dinner in the evening and the friendly welcome home from the our team to come home to. Honestly, we are just there to help with whatever you need. We’re glad to hear that you enjoyed.

2/10 - 너무 별로예요

Noor Azlan

2022년 4월에 1박 숙박함

8/10 - 좋아요

Zulkefli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very old property, room is very dark, it should be refurbished.
2020년 7월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The lady at front office was helpful and attentive.
2020년 3월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
The cleanliness of the room especially the toilet need to be improved. I got shoe footsteps in the bathtub which obviously was not clean properly before we check-in. Indeed the room requires to refurbish, and the pool needs proper maintenance too. However, the breakfast is superb. Husband and I really love the food served.
2020년 2월에 1박 숙박함
답변 제공: Yant 님, 2020년 2월 18일
Dear Soo Lin,, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

4/10 - 별로예요

Chin Wei

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Please clean up and fix your furniture. Needs a big overhaul of the property
2020년 1월에 1박 숙박함
답변 제공: reservation 님, 2020년 1월 13일
Dear Guest, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review on your recent stay with us. Your comments on the room facilities and overall stay are noted and we apologise for the inconvenience caused. Rest assured. We are also pleased to inform that upgrading works on all guestrooms will be carried out in the coming months We hope that you will consider staying with us again in the future when the refurbishment works are completed Regards, Reservation Team

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Old hotel not worth price paid
Overall I think this hotel does not deserve a 4-star rating, maybe 3, or even 2 Firstly, the first room I checked in smelled of stale air and wet carpets, I requested to change rooms and was allowed another room on another floor. This room although did not smell bad, but smelled really old instead. The toilets were dirty, with mold everywhere, especially the bath curtain, really disgusting. Furniture in the room also already broken and not fixed. Overall, not worth the price charged, although the breakfast was good.
2020년 1월에 1박 숙박함
답변 제공: reservation 님, 2020년 1월 13일
Dear Guest, Greetings! Thank you for staying with us and for taking the time to provide us some invaluable feedback for improvement. We are sorry to hear that your stay was less than satisfactory and we apologise for the shortcomings highlighted. Rest assured, we will continue to improve accordingly. It was a pleasure serving you and we look forward to welcoming you again. Regards, Magen

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행, 가족 여행
2019년 11월에 2박 숙박함
답변 제공: Yant 님, 2019년 12월 18일
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

4/10 - 별로예요

Saiful 님, Kuala Lumpur

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is in poor condition. Most of the items in the rooms are out dated and in beat up condition.
2019년 11월에 1박 숙박함
답변 제공: yant 님, 2019년 12월 4일
Dear Saiful, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very run down needing considerable investment to bring it up to its apparent 4 star standard. Typical of a state owned hotel probably. Apart from the front desk a general lack of customer focus. Breakfasts just about ok for local clientele but not really appealing to international guests.
2019년 11월에 2박 숙박함
답변 제공: Yant 님, 2019년 12월 3일
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
Ithas not upgraded the room. Looked old and jaded. Only new item - a flat TV set.
2019년 11월에 1박 숙박함
답변 제공: Yant 님, 2019년 11월 25일
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. We are glad that you found our Associates well-trained and guest focused. We have also taken note of your comments on the cleanliness of your room and the upkeep of the hotel facilities. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.

4/10 - 별로예요

실제 이용하신 고객

2019년 11월에 2박 숙박함
답변 제공: Yant 님, 2019년 11월 14일
Dear... Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
improve quality customers serviced
2019년 9월에 1박 숙박함
답변 제공: Yant 님, 2019년 11월 11일
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

6/10 - 괜찮아요

Anne

좋아요: 청결 상태, 직원 및 서비스
The rooms along the road are quite noisy. If you get a room in the back you are fine. The surrounding of the hotel is not very nice, but you are not too far from the center of the town.
2019년 10월에 2박 숙박함
답변 제공: Yant 님, 2019년 10월 29일
Dear Anne, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Parking limited, only 2 tv channel working compare to the tv listing provided. Still using actual key to access the room.
2019년 9월에 1박 숙박함
답변 제공: Yant Arifin 님, 2019년 10월 16일
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2019년 9월에 2박 숙박함
답변 제공: Yant 님, 2019년 10월 16일
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함
답변 제공: Yant 님, 2019년 10월 16일
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

6/10 - 괜찮아요

Anita

좋아요: 직원 및 서비스
별로예요: 청결 상태
2019년 9월에 2박 숙박함
답변 제공: Yant 님, 2019년 10월 16일
Dear Anita, Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Enjoyable stay
2019년 8월에 1박 숙박함
답변 제공: Yant 님, 2019년 10월 16일
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel swimming pool water dirty (water not clear).
2019년 8월에 1박 숙박함
답변 제공: Yant 님, 2019년 8월 27일
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

10/10 - 훌륭해요

Ag 님, Bahau

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Servis yang cepat, makanan best..bilik selesa
2019년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Human touch
2019년 8월에 3박 숙박함

2/10 - 너무 별로예요

Lily 님, Melaka

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
“Surprised” by the old unmaintained building i.e. outdated room key lock (hotel should replace with key card), crack bathroom shelf. Definitely will not come again and will not recommend to others to stay at Impiana Hotel Ipoh. Totally opposite with Impiana KLCC. Impiana Hotel Ipoh has tarnished the brand of “Impiana”.
2019년 8월에 1박 숙박함
답변 제공: Yant 님, 2019년 8월 9일
Dear Lily, Greetings from Impiana Hotel, Ipoh! Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

8/10 - 좋아요

Zulkafli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: yant 님, 2019년 8월 5일
Dear Zulkifli, Greetings from Impiana Hotel, Ipoh! Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

10/10 - 훌륭해요

Johari

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable
2019년 7월에 1박 숙박함
답변 제공: yant 님, 2019년 7월 31일
Dear Johari , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. We are glad that you found our Associates well-trained and guest focused. We have also taken note of your comments on the cleanliness of your room and the upkeep of the hotel facilities. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.

4/10 - 별로예요

실제 이용하신 고객

2019년 7월에 1박 숙박함
답변 제공: Yant 님, 2019년 7월 31일
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.

6/10 - 괜찮아요

실제 이용하신 고객

2019년 7월에 1박 숙박함
답변 제공: Yant 님, 2019년 7월 31일
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Yant 님, 2019년 7월 22일
Dear , Greetings from Impiana Hotel, Ipoh! Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The bed is not clean, it gets itchy but the service is good
2019년 6월에 3박 숙박함
답변 제공: Yant 님, 2019년 7월 8일
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

2/10 - 너무 별로예요

Bay 님, Shah alam

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Not satisfied at all. Noisy air-cond motor at room 928. Exposed wall wiring. Will not come again.
2019년 6월에 1박 숙박함
답변 제공: Yant 님, 2019년 7월 22일
Dear Bay, Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.