Dear Natalia,We are very disturbed to see the comment that is far from the reality of the events, we have taken action on the matter of the events and the reality is that they never mentioned the "family emergency" to us.We took each version of each member of the staff that attended you and the reality was that you had not been able to get the tunnel tour and decided to advance your trip and did not want to stay the last night of the reservation, also the administrator Nathaly helped you to get boat for one of the dates they requested and then you canceled it.If you had told us the written version of a family emergency, we wouldn't think twice to help you and refund the money.We have taken the case with the utmost seriousness and have reported the case to EXPEDIA GROUP, because there is nothing more that bothers us than the dishonesty and slander of this message that is far from the truth.We have always been characterized by having a speaking attention where passengers take the best of experiences.Att:ManagementCormorant Beach HouseEstimada Natalia,Nos inquieta mucho ver el comentario que se aleja de la realidad del los hechos acontecidos, hemos tomado cartas en el asunto de los hechos y la realidad es que jamas nos mencionaron la "emergencia familiar".Tomamos cada versión de cada miembro de staff que te atendió y la realidad fue que ustedes no habían podido conseguir el tour de los túneles y decidieron adelantar su viaje y no querían quedarse la ultima noche de la reserva, ademas la administradora Nathaly les ayudo a conseguir lancha para una de las fechas que solicitaron y luego tu la cancelaste.Si ustedes nos hubiesen dicho la versión escrita de una emergencia familiar , no lo pensaríamos ni 2 veces para ayudarlos y hacer la devolución del dinero.Hemos tomado el caso con la mayor seriedad y hemos reportado el caso con EXPEDIA GROUP , por que no hay nada mas que nos moleste que la deshonestidad y calumnia de este mensaje muy alejado de la verdad.Siempre nos hemos caracterizado por tener una atención hable donde los pasajeros se lleven las mejores de la experiencias.Att:Michelle Coque Gerencia

Dear Guest, Thank you very much for your great comment, for us it is a great satisfaction to know that our team was up to your needs. We hope to have you back very soon and that you enjoyed the Galapagos Islands to the fullest. Best regards, Cormorant Beach Hotel Team

Dear Guest, Thank you very much for your great comment, for us it is a great satisfaction to know that our team was up to your needs. We hope to have you back very soon and that you enjoyed the Galapagos Islands to the fullest. Best regards, Cormorant Beach Hotel Team

Thank you very much for your generous comments, we work daily for your comfort, but what we have left over is human warmth and we loved sharing it with you. You were also wonderful guests! Always welcome!Team Cormorant Hotel

Nuria cordiales saludos, muchas gracias por sus elogiosos comentarios. Somos un pequeño hotel en cuyo mejoramiento trabajamos a diario pero lo que nunca nos falta calidez humana y eso es lo que ofrecemos a nuestros huéspedes. Nos encantó tenerlos como huéspedes a ustedes, ojalá un día decidan regresar! Un abrazo y éxitos

Thank you very much for your generous comments, we work daily for your comfort, but what we have left over is human warmth and we loved sharing it with you. You were also wonderful guests! Always welcome!Team Cormorant Hotel

Thank you very much for your generous comments, we work daily for your comfort, but what we have left over is human warmth and we loved sharing it with you. You were also wonderful guests! Always welcome!Team Cormorant Hotel

Thank you James for your visit. It was such a pleasure to have you in Isabela, come back one day!

Gracias querida Daniela, siempre queremos huéspedes como ustedes! Las esperamos de vuelta!

We hope you come back soon, we are happy to hear that you enjoyed your stay at our hotel. Our best wishes to you. Best regards

Esperamos que vuelvan pronto!, nos alegro formar parte de su viaje y experiencia a las Islas Galapagos. Los mejores deseos para ustedes. Saludos Cordiales

Muchas gracias por su emocionado comentario. Nuestro servicio depende de huéspedes felices como ustedes. Deseamos de todo corazón que algún día puedan volver. Muchas gracias

Thank you for your generous comments. Indeed the rooster does not belong to us, the owner is a neighbor. But the rooster is gone. We hope that on your next visit you will enjoy our hotel better and we will also apologize.

Thank you for your generous comments. Indeed the rooster does not belong to us, the owner is a neighbor. But the rooster is gone. We hope that on your next visit you will enjoy our hotel better and we will also apologize

Gracias por vuestra calificación. siempre estamos mejorando. Pronto tendremos una linda cafetería

Muchas gracias por otorgarnos la máxima calificación. En nuestro hotel procuramos ofrecer algo más que hospedaje, damos atención y calidez humana. Gracias por entenderlo así.

Gracias Donatella, por sus generosos comentarios. Nos ayudan a ser mejores. Ojalá algún día que decida regresar podamos brindarle más servicios, usted se lo merece. Felicidades para Usted.

Merci beaucoup Laurence, nous espérons que votre séjour chez nous a rendu vos vacances très importantes pour vous, Salutations