Dear Ralf, We are immensely happy to know that your stay was that pleasant.If you are fine, all the staff at La Laguna Hotel is fine.Kind regards.

Eudoro! Thank you for enjoying our services we are super happy about your feedback, we hope you are feeling alright with your vacations and have enough energy for what's to come for you! Good things and best wishes from La Laguna Hotel!Until next time!

Hi StephThank you for your review we are glad you enjoyed your stay with us.

Hi RichardThank you for your review we are glad you enjoyed your stay with us.

Hello Christina it's a beautiful surprise you still remember your time with us with such detail. We are grateful about your time here and wish you the best. Until next time we hope you will be doing great.Sebastián

Dear Jill! Thank you very much for the feedback, we are happy you enjoyed the experience and will take notes on what you suggest and what you enjoyed for understanding better our responsability of offering a great resting place, relaxed experience and good service. We understad we are in the middle of a small town and we really like to offer our guests the chance to get confort when they come back from exploring the vast misterious land of Isabela. About the future, yeah we are arranging the terrace plans for this new years eve! :) Take care and hope to see you again some day!

Thanks Anthony we are happy about you enjoying our hotel, Iguanas and Flamingos send king regards! :)

Hi Martin! Thank you for your words and for choosing us to be part of your adventure.

Estimado MalcolmEstamos encantados de que hayan tenido una buena estadia con nosotros. Esperamos tenerlos de vuelta nuevamente. Gracias por su amable estadia

Estimada Valeria, Muchas gracias por tu reseña sobre tu reciente estadía en nuestro hotel. Tu opinión es muy valiosa para nosotros, a medida que nos esforzamos por mejorar todas y cada una de las estadías. Estoy muy agradecido por tus comentarios acerca de los aspectos de la habitacion y desayunos que necesitan ser mejorados. Es un placer anunciar que estaremos implementando muchas de estas mejoras dentro de los próximos meses.Implementaremos un nuevo menú de desayunos para dar un mejor servicio. Lamentamos saber que no tuvo una buena experiencia con nuestro staff. Espero que puedas observar en nuestras otras reseñas, que tu situación es la excepción y no podría estar más alejada de nuestros altos estándares. Esto solamente hace que deseemos resolverlo lo antes posible y asegurarnos de que no vuelva a suceder.Epic wishes!!!

Fue un placer para nosotros haber sido de ayuda durante tu estadia.

Thank you very much for your review about your stay at our hotel. Your opinion is very important for us, this is very helpful to improve. I am very grateful for your comments about the aspects of the hotel that needs to be improved.

Fred!! Nos alegra que hayas tenido una buena estancia con nosotros. Gracias por preferirnos!

Thank you so much for your appreciation message. We are really glad to know that you felt like home in our hotel

Many thanks for your feedback

Many thanks for your feedback We appreciate it

Thank you so much Kim for your comments! We appreciated a lot and we reiterate our apologies for the transfer out inconvenients. We are working to fix this problem.

Ramiro, agradecemos mucho su evalución y nos complace saber que disfrutó su estadía con nosotros. Lo esperamos recibir pronto nuevamente ☻

Dear Mark, Thank you so much for choosing us to be part of your adventure in Galápagos Islands. We were pleased to welcome you in our hotel and filled your expectations. We hope that see you soon.

We appreciate a lot your time to give us this review. We will continuos working to give us to our costumers the best!

Estimado Johnny, Nos gustaría agradecerle habernos hecho parte de su viaje a las Islas Encantadas y disfrutado de esta experiencia única. Saludos,

Le agradecemos mucho sus palabras José, fue un placer recibirlo con nosotros y nos complace mucho que su estadía y tiempo en las Islas Encantadas haya sido de maravilla!

Thank you so much for your EXCELLENT review! We will share this with the store team to let them know to keep up the amazing work. We are incredibly grateful that you took the time out to leave us this review.” "Thank you so much for this.

Dear Oren, We are really happy to see your message. Our crew did everything for that you and your family and obviously your sister has had an amazing experience and we are really glad that it had being.

Thank you for your review. All feedback is important to us and we are sorry to see that you had such a frustrating experience. I hope you can see from our other reviews that your situation is the exception and could not be further from our high standards. This just makes us want to resolve it as soon as possible and make sure it doesn't happen again. Message our customer service team at +593 95 945 6731 to let them know all the details and we promise we'll work out a satisfactory solution for you.

Marco Thank you so much for you review about your recent stay at our hotel. Your opinion is very important for us, thats why we are thinking about roasted rooster!! lol We are delighted to hear you enjoyed your stay with us. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!!!

Thank you for sharing your stay. We appreciate your kind words about our comfy and modern rooms with stunning views and epic´s overall ambience and design. We¨re thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guest have a memorable experience. We are incredibly grateful that you took the time out to leave us this review.” "Thank you so much for this.

Thank you for the good review, we apreciate it.

Hi dear Jeffrey, we apologize for any inconvenience caused. Our team are cheking the issue, Our team is reviewing the problem to be able to solve it, thanks for the friendly stay

Hola Mishell, fue un placer tenerlos con nosotros, esperamos volver a verlos pronto, gracias por su estadia amigable y nuevamente gracias por los comentarios

Gracias Mercedes por tu calificacion nos ayuda mucho para que nuestro equipo siempre este en constante mejora, esperamos volver a verlos nuevamente

Dear Olivia, Thank you for your comment. It was a really pleasure to be part of your adventure in Galapagos Island. We hope to see you soon.

Dear Dennis, We are really glad with your appreciation comment! It is wonderful to hear about your experience with us! We are working to be better in our service everyday!

Dear Derek, It is nice to hear about your experience! We hope to see you soon!