Booked a package trip to Roatan through Orbitz. 4/5 thru 4/15. It was a moderate to low end hotel so our expectations were modest. Upon arrival we learned the reception desk is rarely staffed, and no one there upon afternoon arrival. We were able to check in with the help of a very nice taxi guy and a security guard that tracked a guy down on the beach. Ten or fifteen minutes later he shows up and we're in. But then we found out there is no maid service or fresh towels/linens, TP, cleaning, garbage pick up, or anything else you may need. We purchased towels and essentials from a store nearby. We saw someone on the property two times over a 5 day period. Most days the office is closed and locked and no one on the property. The pool, if you can call it that, is disgustingly dirty. On day one we had no water as the pump apparently broke, then day 3 sewage blew up thru the shower drain, day 5 no hot water, and finally a really large sewage spill, blowing under presure everywhere in shower ....and we were on the top floor. There was no one on the property to report this to. I contacted Orbitz to notify of situation. The said they would call the business. After much of the day, they too were unable to contact, so we left the property as it was unlivable. Later in the day Orbitz said they finally got ahold of someone, but by that time we had left to find another room somewhere. None of what we experienced was noted on the Orbitz posting.