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베스트 웨스턴 팰리스 호텔 & 카지노 여행 후기

4 out of 5
베스트 웨스턴 팰리스 호텔 & 카지노
Central Promenade, Douglas, England

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 758개 이용 후기 중 159개" "
평점 8 - 좋아요. 758개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 758개 이용 후기 중 205개" "
평점 4 - 별로예요. 758개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 758개 이용 후기 중 26개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

KOREAN 님, Busan

좋아요: 청결 상태, 객실의 편안함
Good, but eating is normal.
I went for business trip. So I didn't experienced the Casino and around of the Hotel. I think this hotel is good at for short travel. The room is clean, bathroom is convient for shower. Free Wifi can be used for 2 computer/room. However the eating included in dinner and breakfast in the hotel is normal.

10/10 - 훌륭해요

albert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was well situated even though I over looked the car park only staying a couple of days it was ok but would request a sea view if staying longer.The Breakfast was worth the money and the dinning area was pleasant and the bar was also ok. would recommend the Hotel to friends.
2024년 4월에 2박 숙박함
답변 제공: David Hill 님, 2024년 4월 11일
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely, David Hill - General Manager, Best Western Palace Hotel & Casino

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was amazing!
2024년 3월에 3박 숙박함
답변 제공: DAVID HILL 님, 2024년 4월 9일
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely, David Hill - General Manager, Best Western Palace Hotel & Casino

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스
The staff were helpful.
2024년 3월에 2박 숙박함
답변 제공: DAVID HILL 님, 2024년 4월 9일
By the looks of your review, you had a good experience here at Best Western Palace Hotel & Casino.I am happy that we did everything you expected or more. Your review will help us improve, so delivering an even better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager, Best Western Palace Hotel & Casino

8/10 - 좋아요

Christopher

연인과의 여행
Grubby car park outside reception area.
2024년 2월에 4박 숙박함
답변 제공: DAVID HILL 님, 2024년 3월 1일
Many thanks for taking the time to provide this review all feedback is appreciated and help to improve our service.I can advise we are in the process of getting our car park resurfaced. We hope to see you again soon. David Hill - General Manager, Best Western Palace Hotel & Casino

10/10 - 훌륭해요

ziggy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: David Hill 님, 2024년 2월 26일
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David Hill - General Manager, Best Western Palace Hotel & Casino

8/10 - 좋아요

Ross

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room was nice with view across the sea. But like the rest of Douglas it is a bit tired and past its sell by date. The restaurant was good and the food really nice and great value. Friendly staff in the restaurant. Pity the jacuzzi and the saunas were out of action.
2024년 2월에 2박 숙박함
답변 제공: DAVID HILL 님, 2024년 2월 19일
1.Dear (Guest name), Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David Hill - General Manager

6/10 - 괜찮아요

Ian

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very dated but not bad for money especially on island needs updated very 80s no staff at desk had to wait for attention but friendly once there.
2024년 2월에 3박 숙박함
답변 제공: DAVID HILL 님, 2024년 2월 19일
Dear Guest,Your review will help us improve, so delivering a better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager

10/10 - 훌륭해요

Carol

가족 여행
좋아요: 직원 및 서비스
Near to venue I was attending
2024년 2월에 1박 숙박함
답변 제공: DAVID HILL 님, 2024년 2월 14일
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David

8/10 - 좋아요

Gareth Kevin Samuel

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Helpful staff and lovely room Possible updating of carpet in entrance hall but that maybe more it just looked dark and not as welcoming
2024년 1월에 1박 숙박함
답변 제공: DAVID HILL 님, 2024년 2월 14일
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David

4/10 - 별로예요

Andrew

연인과의 여행
별로예요: 편의 시설/서비스
The whole premises was tired, run down and exhausted. The key cards keep failing causing frequent unnecessary trips to reception. The room facilities were adequate but not refreshed for the stay. Wholly disappointing and in no way comparative to the marketing descriptions on line.
2024년 1월에 3박 숙박함
답변 제공: David Hill 님, 2024년 2월 26일
Many thanks for taking the time to review, your review will help us improve, so delivering an even better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager, Best Western Palace Hotel & Casino

6/10 - 괜찮아요

Justin

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: DAVID HILL 님, 2024년 2월 14일
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. Yours sincerely,David

2/10 - 너무 별로예요

Denis

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: DAVID HILL 님, 2024년 2월 14일
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. Yours sincerely,David

4/10 - 별로예요

diana

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
I couldnt stay the full 4 days due to wether conditions and ferries being cancelled i was offered no reduction due to this. I have stayed at this hotel many times and never had a problem i feel really upset about their lack of interest in my position. There was also no reduction in rhe cist if breajfast and dinner for guests.
2023년 12월에 4박 숙박함
답변 제공: Claire 님, 2023년 12월 27일
Hi DianaMany thanks for taking my call this afternoon.As discussed, this booking was made on a pre-paid rate and therefore not subject to cancellations or changes without the loss of monies paid. It is frustrating when you have to change your travel plans but unfortunately this is out side the controls of the hotel. If you find you have travel insurance through your home policy or bank account, please let me know and we can provide a letter confirming the nights not utilised. With regards to the dinner and breakfast prices, it does work out slightly dearer if you purchase your meals separately to your room rate. I can see you had chosen a room only option on this occasion. Please let me know when you will be returning to the Island again and we can see what the best rates are available to you. Best regardsClaire

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스
It was a good room and bfast was lovely. Charging although small amout for parking was unnecessary. Overall needs a face lift but would go again.
2023년 12월에 1박 숙박함
답변 제공: David Hill 님, 2023년 12월 11일
By the looks of your review, you had a good experience here at Best Western Palace Hotel & Casino.I am happy that we did everything you expected or more. Your review will help us improve, so delivering an even better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager, Best Western Palace Hotel & Casino

8/10 - 좋아요

Elizabeth

가족 여행
Sisters reunion
Hotel lovely position, delight to open curtains to sweeping views of Douglas Bay. Room a decent size as was bathroom but didn’t care for shower over bath, controls very primitive, difficult to get correct water temperature and shower head far too high for 5’2” ladies. Beds reasonably comfortable but pillows very hard. Dining room very pleasant friendly if not always efficient staff, breakfast very good best continental I’ve encountered for some time, cooked looked good too, tea & coffee not so good cold on 1st morning though they did bring out more that was hot. Dinners were also good, especially the fish dish from the kitchen and very good value. I will stay here again and recommend to family & friends.
2023년 11월에 3박 숙박함
답변 제공: David Hill 님, 2023년 12월 6일
Dear Elizabeth, Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David Hill - General Manager, Best Western Palace Hotel & Casino

6/10 - 괜찮아요

Kelly

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Found it untidy
2023년 11월에 4박 숙박함
답변 제공: ZOWIE HANKINSON 님, 2024년 1월 3일
Thank you very much for having taken the time to share this lovely review, following your recent event with us. I am delighted to see that the service provided by the team contributed to a successful stay and hope to have the pleasure of welcoming you back again in the future.Kind RegardsZowie HankinsonManager

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: ZOWIE HANKINSON 님, 2024년 1월 3일
Thank you very much for having taken the time to share this lovely review, following your recent event with us. I am delighted to see that the service provided by the team contributed to a successful stay and hope to have the pleasure of welcoming you back again in the future.Kind RegardsZowie HankinsonManager

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely sea view
Nice hotel, comfortable stay, lovely sea view, hotel starting show it’s age, could do with modernisation soon
2023년 11월에 7박 숙박함
답변 제공: David Hill 님, 2023년 12월 11일
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David Hill - General Manager, Best Western Palace Hotel & Casino

8/10 - 좋아요

Iris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view from our room overlooking the Douglas Promenade is fantastic. Hotel is close to Electric Tram end, with easy bus service. Nice pool.
2023년 8월에 3박 숙박함

8/10 - 좋아요

andrew

2023년 10월에 3박 숙박함

6/10 - 괜찮아요

Paul

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Property is a little tired looking but the rooms were clean and comfortable. Staff were pleasant enough but some could take lessons on how to smile! The Chinese restaurant served fantastic food with a great menu and great staff. The main restaurant had a limited menu although reasonably priced. Hotel breakfast was a highlight! Parking was ample and again reasonably priced. Local amenities were close by. The island has some wonderful restaurants and the locals were very welcoming. The ferry terminal was a 5 minute drive from the hotel. Mobile phone signal on the island is terrible at best.
2023년 10월에 4박 숙박함

2/10 - 너무 별로예요

Chris

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tired and in need of a facelift
Unfortunately one of the worst Hotels I have stayed in. While the pool and restaurant/bar area are OK - everywhere else desperaltly in need of a makeover - paint peeling, threadbare carpets, cracked tiles, cheap furniture etc. The Hotel must be struggling as Car Parking is extra - even though street parking is effectively free and Hotel guests are even xpected to leave a deposit for a towel to use the pool - who has £2 in their pocket going for a swim (room key is a security risk!) - so had to go back to room to get a towel. This petty approach was clear in staff attitudes to even simple requests - not their fault - but reflected management dictated approach. This is a Hotel for OAP coach trips using the Hotel as a base, where cost is paramount and mod cons not requied nor seen.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Chutima

별로예요: 숙박 시설 상태 및 시설
Property is dated
2023년 10월에 1박 숙박함

8/10 - 좋아요

Oren

2023년 10월에 1박 숙박함

4/10 - 별로예요

Robert 님, Northwich

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely NOT a 4 Star hotel, well past it's best. Needs a major overhaul to bring it up to 4 star, otherwise demolish it. Rooms serviced only once every 3 days, totally unacceptable. Sauna and steam room were out of order and appear to have been for a while. Bathroom was awful, shower controls very fiddly and the curtain attached itself to you all the time, allowing water to spill out onto the floor. The extract system seemed clogged and ineffective. Food was OK. We won't be returning here.
2023년 9월에 7박 숙박함
답변 제공: DAVID HILL 님, 2023년 10월 2일
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The team was waiting for a part from England which is now fitted and is working again. The Sauna has come to it end of life and we are purchasing a new one.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.David HillGeneral ManagerPalace Holdings LtdCentral PromenadeDouglasIM2 4NA01624 662662david.hill@palacehotels.im

8/10 - 좋아요

Stephen George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location on the Douglas seafront. Easy to access buses and trams. Spacious sea view room, but disappointed to be told that the hotel room would only be serviced every 3rd day! Not acceptable for a hotel.
2023년 9월에 5박 숙박함

6/10 - 괜찮아요

Karyn

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property was very dated and in need of major upgrades.
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Khan

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Had to book an extra night due to ferry cancellation. We were unable to do this at the hotel, the staff member told us we had to wait until the morning, so we booked online. Same room/bed configuration. Asked if we could stay in the same room, got told no, and that we had to check out to check back in again later. Seems rather unnecessary and inconvenient if we’ve booked the same room type.
2023년 9월에 2박 숙박함

4/10 - 별로예요

Susan

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not enough words....
There is no way this is a 4 star hotel. Housekeeping only visit the room every 3 days. This is a hotel where the owners, and/or management have forgotten it's the little things that matter. It's not good enough to have to ask for fresh towels, tea and milk. Meal times are a chaotic self service experience. Everyone queues at one machine for tea and coffee. Having got a cup of tea, it's another queue for breakfast. Return to a table with the choice to drink cold tea or queue again and risk a cold breakfast. Best service was last day for lunch. Simply order at the bar and it's brought to your table. On the very rare occasions you come into contact with employees, they are friendly and helpful. But they are clearly working with systems and processes that are not customer friendly. The whole experience is bit like being cattle herded, rather than making you feel special and valued.
2023년 9월에 4박 숙박함

6/10 - 괜찮아요

Cara

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent spa and restaurant. Great sea views
2023년 8월에 3박 숙박함

6/10 - 괜찮아요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Tired and dated hotel.
As others have mentioned this is a very tired and dated hotel. However, my room was clean and the staff were great. The food in the (dated decor) restaurant was great. However during my stay the main car park was barriered off to reserve spaces for a classic car show. The top car park was available but quite an uphill walk to reach it from the hotel entrance. Whilst I was there, classic cars did not fill the barriered off areas!! I chose this hotel especially for off street parking and paid a premium for this privilege, not happy with having to treck up to the top car park! Unfortunately I won't be using this hotel again when I return!
2023년 9월에 5박 숙박함

10/10 - 훌륭해요

raymond john 님, dagenham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nothing wrong with this hotel, friendly svs, clean quiet room very good food and resonable price.my room was the furthest from reception may be why my wifi was iffy.
2023년 9월에 4박 숙박함

6/10 - 괜찮아요

Paul

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very run down and dirty. A total waste of time and money. Don't bother look for another hotel
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Mary 님, Evansville

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Old. Needs update
2023년 9월에 2박 숙박함

8/10 - 좋아요

David

2023년 9월에 3박 숙박함

6/10 - 괜찮아요

IAN

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Clean , staff friendly but needs a refurb
2023년 9월에 2박 숙박함

4/10 - 별로예요

Caroline

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Grandvill

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty with tea stains on walls and dusty. We asked for other room and the Manager was rude and aggressive. So we left the premises. No customer service or hospitality shown
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Margaret

2023년 8월에 2박 숙박함

8/10 - 좋아요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Disappointing for a 4 star hotel
Location and facilities were good but the condition of the hotel was very disappointing. Furnishings were stained, carpet taped down, lack of sockets. I'm not sure how this retains its 4 star status
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Sandra

2023년 7월에 3박 숙박함

6/10 - 괜찮아요

Brenda

연인과의 여행
좋아요: 직원 및 서비스
I thought we would have had our rooms cleaned during our stay especially following the recent outbreak of covid The outside of the building is in need of some TLC.
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 6박 숙박함

6/10 - 괜찮아요

Syed

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
IOM Trip
The room carpet was past it's replacement date. The hotelmlocstion in as great.
2023년 8월에 2박 숙박함

8/10 - 좋아요

Johm

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Trip across the water to the rock!
We had a sea view room on the 4th floor, really great view. Room a little dated but clean and comfortable. Hotel central, 15min walk from town and the other way to the electric tramline. £6 in a taxi to/from the ferry. Pool a little on the cold side but again lovely sea view. Breakfast was great, lots to choose from and the sausages we're really good quality. Staff friendly. We enjoyed the casino too! I didn't use the hairdressers on site but handy to know it is there for next time we visit.
2023년 8월에 3박 숙박함

6/10 - 괜찮아요

Marguerite

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Bed very comfortable and room clean. I thought our room should be cleaned on third day. We arrived on Tuesday and left on Friday morning. The entrance to Hotel needs a face lift and also all around The Reception area.
2023년 8월에 3박 숙박함

8/10 - 좋아요

maggie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함