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아루나 호텔 여행 후기

4 out of 5
아루나 호텔
Cankurtaran Mah. Ahirkapi Sok No:28, Sultanahmet, Istanbul, Istanbul

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 384개 이용 후기 중 149개" "
평점 8 - 좋아요. 384개 이용 후기 중 106개" "
평점 6 - 괜찮아요. 384개 이용 후기 중 50개" "
평점 4 - 별로예요. 384개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 384개 이용 후기 중 47개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

Junghyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: Ramazan Sagır 님, 2021년 11월 16일
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

2/10 - 너무 별로예요

young ui

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Ramazan S. 님, 2020년 2월 20일
Dear Aruna Guest, Thank you for taking the time to share your feedback on ARUNA HOTEL following your recent stay with us. First of all, it was a great pleasure to meet you in person before you check out today and thank you again for giving us the chance to provide explanatory information. Once again, we would like to apologize regarding this inconvenience and inform you that there was an unfortunate misunderstanding from our side regarding the internal policy. As our valuable guests are the ambassadors of this property, sharing their experiences via visuals like photography or similar communication tools are one of the most important ways of inspiring travelers. Therefore I am again happy to inform you Aruna Hotel residents are always very much welcomed to take pictures to share their experiences by taking guest privacy into consideration. As we value every single experience and opinion of our valuable guests, please rest assured that we have already taken the necessary actions for bringing policy updates & training back up. Together with my team, I will be very happy to welcome you back again soon and provide you with the finest Turkish hospitality here at ARUNA HOTEL Istanbul. Yours sincerely,

8/10 - 좋아요

youngran

좋아요: 직원 및 서비스, 객실의 편안함
친절한데~~냄새가 좀 ~~
아주 친절한데 방안에 담배냄새등이 남아있습니다. 청결상태가 좀 ~~~
2018년 12월에 2박 숙박함
답변 제공: ramazan sagır 님, 2019년 1월 2일
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
에휴~~
너무 시끄럽고 너무 안락하지 못함? 가격 대비 완전 엑스에요!

8/10 - 좋아요

Ahn 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
excellent location and clean room
Located in the opposite side of the main area , so need to walk under the small train bridge but not far from main area. The hotel is adjacent to the sea side so you can take a walk along the sea sides. Room is clean and old style.

2/10 - 너무 별로예요

Zarzhnga

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is great but that's about it! The property is very old and needs a lot of repairs. The lady at reception is VERY LOUD! They don't consider the time and when people are sleeping. She would be yelling at 1am . We asked several times for our rooms tvs to be fixed but that never happened. I really wish I had read the reviews before booking. I would pay a bit more and get a better hotel.
2024년 2월에 9박 숙박함

2/10 - 너무 별로예요

Neve

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ITS A TRAP! Do not ruin your vacation on this place. The reception is not friendly. We booked for several nights. They didn’t have our room ready and we were placed in some random dirty beaten down apartment not even another hotel. They made money off us while they booked other people in our room. This is scamming people. Meanwhile we were at the re option we heard another and don’t expect Expedia to help, they were useless! cou Le complaint. Nothing is as they promise!
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Prachi

좋아요: 숙박 시설 상태 및 시설
The hotel is located in a decent neighborhood, not too far from Sultanahmet and all the tourist places. Breakfast was less than exciting and there was no room cleaning service for the 4 days I stayed. Not sure if I had to explicitly ask them for it. Overall, not bad for the price.
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Ervin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dreckig, falsche Zimmer, „Hotel“ keinen Stern wert,
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Celestino

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Scarsità nella pulizia letti mai rifatti rubinetti bagno non funzionante
2024년 2월에 3박 숙박함

8/10 - 좋아요

GIOVANNI

2023년 12월에 5박 숙박함

2/10 - 너무 별로예요

Ahmed

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 11박 숙박함

8/10 - 좋아요

samer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff
2023년 9월에 1박 숙박함
답변 제공: ramo 님, 2024년 2월 3일
thank you

2/10 - 너무 별로예요

Asif

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The worst hotel you can ever book. Please trust me and never book this hotel. This hotel stinks so bad, have mold and disgusting rooms. The restroom have the galley opening with no locks. No security at all .
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Riyad

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You will be lucky if you got hot water for a shower. No heating in dining areas. Bath tubs need replacing. Very noisy at night in reception. If you did not ask for fresh towels, they would not be changed.
2023년 11월에 4박 숙박함

2/10 - 너무 별로예요

Shazia

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Asif

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Hi guys, Nice hotel, Good location, near blue Mosque and lots of restaurants and shopping area. Good value for money.
2023년 11월에 4박 숙박함

2/10 - 너무 별로예요

Rehman Khalil Malik

2023년 11월에 8박 숙박함

2/10 - 너무 별로예요

Shaban

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함

2/10 - 너무 별로예요

ilhame

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A fuir comme on a fuit
A notre arrivée le menage n'était pas fait ils ont juste déplié le canapé, il y avait de la poussière en dessous, les tasses des anciennes personnes étaient encore là avec un fond de liquide (cafe thé ?) On a réclamé un drap on nous a répondu qu'il y avait pas et on nous a ramené une couette humide. On s'est plaint on nous a promis de nous changer de chambre à cause du bruit, la chambre était juste à côté de la salle petit déjeuner, le lendemain le ménage a été fait comme il se doit, alors qu'il n'avait pas été fait ni avant ni pendant notre séjour à la rigueur changement de serviettes et pas régulièrement.mon amie étant allergique à la poussière nous avons écourté notre séjour dans cet hôtel (non remboursable)
2023년 10월에 5박 숙박함

6/10 - 괜찮아요

Natalia

단체 여행
별로예요: 청결 상태
The room was not properly cleaned
2023년 10월에 3박 숙박함

4/10 - 별로예요

safdar

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 7박 숙박함

2/10 - 너무 별로예요

Mustapha

가족 여행
Beware of deceitful pictures on their website!
This hotel is a complete mascarade! What you see on their website (which looks great and cozy), reality is "it is awefully filthy". The misleading 8.5 rating might have been correct when the hotel launched. Now I would not advise anyone (family, big or small) to go there. We took 2 rooms. One was assigned to us de facto and it was so bad that we decided then to go to another hotel (we had alread paid $1000). It had a terrible smell, a mix of cooking and unhealthy moisture. Unbearable! We demanded to change and we got another one and got bit by mosquitos every night, My kids got bit and kept scratching where it itched the whole day. We gave them some medicine. The shower was filthy. The picture shows an elevator. It does not function! (It was one of the criteria to select this hotel: grandma cannot take stairs.) We skipped all breakfasts because it was bare minimum, served on a plate ahead of time by someone, and in an obscure room in the open courtyard with 4 or 5 cats running all over. An unleashed black dog sits on the already dirty couches and - although harmless - scared my kids every now and then whenever popping from nowhere. The smoking area is right at the front door, thus letting all the smoke get in. We could smell tobacco smoke from the rooms on the same floor. The only positives that must be stated: a nice receptionist who apologetically changed the rooms for us twice, and the proximity to the sea shore at a walking distance from the hotel. True rating? Barely 2.
2023년 9월에 5박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very bad choice
they didn't clean room bad place difficult to move very bad breakfast not buffet just plates we didn't eat. tables not clean . air-condition. tv. bar. not working furniture not repaired
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Abdelmalek

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Het viel ontzettend tegen. De kamers waren vies en er werd niet goed schoongemaakt. Er was van alles stuk wat vervolgens niet werd gerepareerd. Het ontbijt was vreselijk; en er was helemaal geen keus. De foto’s kwamen helemaal niet overeen met de werkelijkheid. We hebben niet gekregen waar we voor hebben betaald. Ik raad dit hotel helaas echt af!
2022년 9월에 8박 숙박함

2/10 - 너무 별로예요

john

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
On arrival the rooms that we booked were not available, we were given different accommodation at nearby hotel, the accommodation was dirty, old furniture, mouldy bathroom, next day we got told we have to be moved again as the accommodation is booked, we were given another place a small apartment that was in worse condition then the first one, and we didn't have any saying on where they are moving us. we booked to rooms in Aruna hotel not moving every day in different accommodation, we chose Aruna hotel on the base of 4 stars, but our accommodation was not even 2 stars.
2022년 9월에 5박 숙박함

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff they were very helpful with everything including transportation, and Tours! Great location!
2022년 9월에 10박 숙박함

4/10 - 별로예요

suada

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Leider nur enttäuscht,
2022년 9월에 4박 숙박함

10/10 - 훌륭해요

Fernando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
experiencia UNICA
Lilia nla anfitriona fue muy amable y nos dio un UPGRADE a un departamento con hermosa vista al BOSFORO la noche de llegada, despues fuimos a nuestras habitaciones que estaban muy buenas... hermosa experiencia en el HOTEL .... me volveria a quedar en el hotel de regreso a Estambul.. personal muy agradable, hotel en lugar centrico con acceso facil a movilidad tanto caminando por Sultanamet o tomar taxis.
2022년 8월에 4박 숙박함

2/10 - 너무 별로예요

Raphael

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the worst hotel I have stayed in my entire life! Don't believe the pictures you see in the hotel listings. Those pictures must have been taken 10 years ago. The hotel is in an awful shape! The bathrooms are run-down. Showers have old mold and broken shelves. We stayed in a basement rooms with shower cabins lifted up in almost 70 centimeters from the floor and it was very difficult to get into and out of them. The bedding was awful. Some pillows had no pillow cases and had old yellow stains all over them. Some pillows were stuffed with some uneven lumps of something. When we moved in my blanket was still wet. Also my wife's blanket had some dead insects in them. The towels are so old that they had holes in them. Some towels were just torn in half to be smaller. At one point we asked a cleaning person to take out several trash bags with food in them, and that person just left them outside our room on the floor. The elevator that is prominently pictured in one of the photos does not work. The place has dogs running around in the cafeteria and at the entrance. One big not pleasantly looking dog just spreads itself on the welcome mat and sleeps and you have to make sure you don't step over it! On the positive side, the staff was friendly and was trying to help. But still the condition were horrible and we were so glad we finally checked out of that place!
2022년 8월에 4박 숙박함

2/10 - 너무 별로예요

Metin

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함

2/10 - 너무 별로예요

Mubashir

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we had the worst experience there, the hotel staff is not helping at all, They show their hotel 4 stars, but in reality it is not even 1 star. we had total 2 rooms 4 night booking, but after just 1 night we decided to leave this bad hotel. there are no curtains in the rooms so everyone from other building can see you. the fridge & TV not working. not recommended at all, don't trust the photos these are all lies.
2022년 6월에 1박 숙박함

8/10 - 좋아요

Ahmed Nabil

가족 여행
Está muy bien comunicado en el centro de Estambul ubicación excelente esta de obras para mejorar el hotel tiene falta de personal de servicio , desayuno variado pero muy repetitivo todos los días,pésima limpieza quizá por las obras de mejoría que está haciendo personal amable
2022년 5월에 10박 숙박함

2/10 - 너무 별로예요

joseph

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 2박 숙박함

2/10 - 너무 별로예요

Harris

2022년 5월에 4박 숙박함

10/10 - 훌륭해요

Misbah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good bed and breakfast. close to tourist location of visit
2022년 3월에 2박 숙박함
답변 제공: Ramazan Sagır 님, 2022년 4월 24일
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 - 훌륭해요

Wolfinance

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gréât people - nice location
2022년 2월에 8박 숙박함
답변 제공: Ramazan Sagır 님, 2022년 2월 21일
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 - 훌륭해요

Ajazulhaq

2022년 1월에 1박 숙박함
답변 제공: Ramazan Sagır 님, 2022년 2월 21일
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 - 훌륭해요

Ajazulhaq

2022년 1월에 1박 숙박함
답변 제공: Ramazan Sagır 님, 2022년 2월 21일
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Kein 4 Sterne Hotel, sondern Boutique Hotel
Im Internet steht es sei ein 4 Sterne Hotel. Das ist gelogen! Es ist wenn überhaupt ein 2 Sterne Hotel. Die Betten sind kaputt und die Dusche in unseren Zimmer hat nicht funktioniert. Die Mitarbeiterin Lili war das einzig positive an unserem Aufenthalt. Sie war jederzeit erreichbar und hilfreich.
2022년 1월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 7박 숙박함
답변 제공: Ramazan Sagır 님, 2022년 2월 5일
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
HAPPINESS
Great staff, friendly and hardworking, 👌👍😁Bravo
Cat lovers welcome😁
2021년 11월에 4박 숙박함
답변 제공: Ramazan Sagır 님, 2021년 12월 9일
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 - 훌륭해요

Ricardo 님, IRVING

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were clean, very comfortable, and the staff was amazing Many restaurants and small markets withing 2_3 min walking.
2021년 11월에 1박 숙박함
답변 제공: Ramazan Sagır 님, 2021년 11월 16일
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 - 훌륭해요

Alexander

2021년 11월에 2박 숙박함
답변 제공: Ramazan Sagır 님, 2021년 11월 16일
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Find et andet sted at booke
Vi havde reserveret to værelser. Værelserne var meget klamme og havde ikke været rengjort ordentligt. Puderne lugtede og gulvet var meget beskidt. Man kunne ikke lukke døren til brusekabinet. Vi fortalte receptionisten omkring dette og hun blev ved med at sige, at andre gæster var tilfredse. Vi snakkede med andre, og de havde åbenbart også klaget. Vi ankom til morgenmad med skuffelse. Maden var ringe, og der var lidt udvalg. Vi valgte at spise ude det resterende tid. Efter mange klager fra os, fik vi lov til at flytte til en lejlighed et stykke fra selve hotellet. Lejligheden var renere og lugtede bedre.
2021년 10월에 8박 숙박함
답변 제공: Ramazan Sagır 님, 2021년 11월 17일
Dear Aruna Guest, Thank you for taking the time to share your feedback on ARUNA HOTEL following your recent stay with us. First of all, it was a great pleasure to meet you in person before you check out today and thank you again for giving us the chance to provide explanatory information. Once again, we would like to apologize regarding this inconvenience and inform you that there was an unfortunate misunderstanding from our side regarding the internal policy. As our valuable guests are the ambassadors of this property, sharing their experiences via visuals like photography or similar communication tools are one of the most important ways of inspiring travelers. Therefore I am again happy to inform you Aruna Hotel residents are always very much welcomed to take pictures to share their experiences by taking guest privacy into consideration. As we value every single experience and opinion of our valuable guests, please rest assured that we have already taken the necessary actions for bringing policy updates & training back up. Together with my team, I will be very happy to welcome you back again soon and provide you with the finest Turkish hospitality here at ARUNA HOTEL Istanbul. Yours sincerely,

10/10 - 훌륭해요

Jeffrey

2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Sabrina

단체 여행
별로예요: 직원 및 서비스
A eviter absolument!
Je n'ai pas eu l'occasion de voir l'hotel puisqu'a mon arrivee on m'a annonce que ma chambre n'etait pas disponible malgre une confirmation orale donnee la veille. On m'a transfere dans l'hotel du frere a 10mn a pieds, un hotel moins cote, les lits etaient minuscules a peine gerable pour un adulte j'ai d'ailleurs failli en tomber dans la nuit. Le matelas etaient inconfortables, deux jours de mal de dos, salle de bain avec des moisissures, petit dejeuner mediocre, meme pas de beurre. L'hotel a fait preuve de malhonnete en vendant une chambre qu'il n'avait pas!
2021년 10월에 3박 숙박함
답변 제공: Ramazan Sagır 님, 2021년 11월 17일
Dear Aruna Guest, Thank you for taking the time to share your feedback on ARUNA HOTEL following your recent stay with us. First of all, it was a great pleasure to meet you in person before you check out today and thank you again for giving us the chance to provide explanatory information. Once again, we would like to apologize regarding this inconvenience and inform you that there was an unfortunate misunderstanding from our side regarding the internal policy. As our valuable guests are the ambassadors of this property, sharing their experiences via visuals like photography or similar communication tools are one of the most important ways of inspiring travelers. Therefore I am again happy to inform you Aruna Hotel residents are always very much welcomed to take pictures to share their experiences by taking guest privacy into consideration. As we value every single experience and opinion of our valuable guests, please rest assured that we have already taken the necessary actions for bringing policy updates & training back up. Together with my team, I will be very happy to welcome you back again soon and provide you with the finest Turkish hospitality here at ARUNA HOTEL Istanbul. Yours sincerely,

2/10 - 너무 별로예요

Vincent

2021년 10월에 2박 숙박함
답변 제공: Ramazan Sagır 님, 2021년 11월 17일
Dear Aruna Guest, Thank you for taking the time to share your feedback on ARUNA HOTEL following your recent stay with us. First of all, it was a great pleasure to meet you in person before you check out today and thank you again for giving us the chance to provide explanatory information. Once again, we would like to apologize regarding this inconvenience and inform you that there was an unfortunate misunderstanding from our side regarding the internal policy. As our valuable guests are the ambassadors of this property, sharing their experiences via visuals like photography or similar communication tools are one of the most important ways of inspiring travelers. Therefore I am again happy to inform you Aruna Hotel residents are always very much welcomed to take pictures to share their experiences by taking guest privacy into consideration. As we value every single experience and opinion of our valuable guests, please rest assured that we have already taken the necessary actions for bringing policy updates & training back up. Together with my team, I will be very happy to welcome you back again soon and provide you with the finest Turkish hospitality here at ARUNA HOTEL Istanbul. Yours sincerely,

4/10 - 별로예요

Ulas Deniz

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
not recommended
One of the worst
2021년 9월에 1박 숙박함
답변 제공: Ramazan Sagır 님, 2021년 9월 28일
1 nigth resevatıon and booked economy room cause of what not recomended ..

10/10 - 훌륭해요

SOFIA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Localizado a unas dos cuadras de Santa Sofia y la Mesquita Azul, increible localizacion; el personal muy, pero muy amable, serviciales, me encanto la atencion. CLARO QUE VOLVERIA A ESTE LUGAR, asi como se los recomiendo a mis amigos.
2021년 8월에 3박 숙박함
답변 제공: Ramazan Sagır 님, 2021년 9월 28일
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,