외관

홀리데이 인 이스탄불 - 올드 시티, IHG 호텔 여행 후기

4 out of 5
홀리데이 인 이스탄불 - 올드 시티, IHG 호텔
Gencturk Cad. Sirvanizade Sokak No. 5, Vezneciler-Fatih, Istanbul

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 687개 이용 후기 중 316개" "
평점 8 - 좋아요. 687개 이용 후기 중 244개" "
평점 6 - 괜찮아요. 687개 이용 후기 중 69개" "
평점 4 - 별로예요. 687개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 687개 이용 후기 중 25개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

JINWOO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
프론트에 계신부들 , 청소하시는분, 레스토랑에 계신분들 모두 친절하셨습니다. 편안한 출장 다녀왔습니다.
2023년 5월에 5박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 6월 5일
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

JIKON

2022년 9월에 3박 숙박함
답변 제공: Guest Experience Champion 님, 2022년 10월 4일
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us . We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul.Kind Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 - 좋아요

JINHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절하고 깨끗한 호텔
직원이 매우 친절했고 룸 상태도 넓고 훌륭합니다. 아침 7시에 도착했는데 early check-in이 안되니까 친잘하게 쉬는 곳 안내해 주시고.. 12시에 최대한 빨리 나오는 방 안내해 주셨어요. 조식도 그 정도면 괜찮습니다. 공항에서 1번 공항버스 타고 종잠까지 오시먄 걸어서 15분. 주뱐 5분 거리에 트램이 있으나 위치는 그저그랬네요. 호텔 근처에 아무것도 없었구요.
2019년 7월에 1박 숙박함
답변 제공: Ismaıl Koc 님, 2019년 8월 15일
Dear Valued Guest, We are very pleased to read that you had a comfortable stay with us . We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards İsmail KOÇ Guest Experience Champion Holiday Inn Istanbul Old City

8/10 - 좋아요

Lee 님, Seoul, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
안정적인호텔
트램타기가 가깝고, 모스크도 가깝다
답변 제공: Kemal Ergul 님, 2021년 5월 4일
Dear Valued Guest, We are very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards , Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

8/10 - 좋아요

jeong hye 님, korea seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
보통입니다
생각보단 작은 호텔이었습니다~호텔스의 사진으로는 굉장히 커보였는데.. 객실은 생각보다 좋진 않았습니다.물이 세서 방도 바꾸고..다만 아침 조식이 맘에들게 잘 나왔습니다.그리고 위치가 찾는데 좀 걸렸네요..방은 따뜻해서 다행이었습니다.3월인데도 어찌나 추운지.. 따뜻한방과 조식 빼놓고는 그럭저럭 했습니다.그래도 가격대비는 괜찮은듯~와이파이도 꽤 괜찮았습니다~
답변 제공: gs 님, 2021년 5월 4일
Dear Our Guest, Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul. Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again. We would love to welcome you back here again on your upcoming trips Warm Regards, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

8/10 - 좋아요

Chan-Hwa

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: gs 님, 2021년 5월 4일
Dear Our Guest, Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul. Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again. We would love to welcome you back here again on your upcoming trips Warm Regards, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: gs 님, 2021년 5월 4일
Dear Our Guest, Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul. Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again. We would love to welcome you back here again on your upcoming trips Warm Regards, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

6/10 - 괜찮아요

Eun Ju 님, 상하이

그냥 일반적인 호텔
지하철역에서 좀 떨아져있어요. 전체적인 상태는 그냥 보통
답변 제공: gs 님, 2021년 5월 4일
Dear Guest, First of all, thank you for choosing our hotel and sharing your valuable opinion with us. We apologize to you for not being able to satisfy you and for not being able to intervene in time to problems that make you unhappy. We will be taking these details as a reference to increase our service quality. If we can have the chance to see you among us again, you will be very happy. Warm Regards, Kemal Ergul Holidayinn Istanbul Old City Guest Experience Champion

10/10 - 훌륭해요

Luisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Guest Experience Champion 님, 2024년 4월 5일
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 - 좋아요

Dinh Luan 님, Grünstadt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: gs 님, 2024년 4월 1일
Dear Valued Guest,Thank you for sharing your wonderful satisfaction comment about our hotelWe would like to inform you that we will be pleased to welcome you again at our hotel on your next trip.Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

Mehmet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
sehr sauber personal sehr freundlich
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Champion 님, 2024년 3월 16일
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 - 너무 별로예요

fatou

가족 여행
Very bad smell
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Champion 님, 2024년 3월 11일
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

4/10 - 별로예요

Abdal

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Floor had stains all over it. The bedroom floor had black stains and the toilet floor had red stains on it. The double bed was not a double, it was two singles put together so you couldn't sleep in the middle of it as the two mattresses would just split. Food was poor, mediocre at best but staff were lovely and kind.
2024년 2월에 3박 숙박함
답변 제공: Guest Experience Champion 님, 2024년 2월 12일
Dear Valued Guest,Thank you for your sincere comments. We apologize that your last stay did not meet your expectations. Thank you for your comments. We will share your views on your complaint with our team. We look forward to welcoming you again in the future, hoping that you will give us a chance to have a better experience. We hope to catch up.Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 - 너무 별로예요

Munier

2024년 1월에 1박 숙박함
답변 제공: Guest Experience Champion 님, 2024년 3월 23일
Dear Valued Guest,"Thank you for your sincere comments. We apologize that your last stay did not meet your expectations. Thank you for your comments. We will share your views on your complaint with our team. We look forward to welcoming you again in the future, hoping that you will give us a chance to have a better experience. We hope to catch up.Regards,Holiday Inn Istanbul Old Cİty

10/10 - 훌륭해요

Oktay

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: Guest Experience Champion 님, 2024년 1월 26일
Dear Valued Guest,Thank you for your great score.We are glad that you enjoyed your stay and had a great time. Our main aim is to make our guests feel truly welcome and comfortable throughout their time with us and so we are delighted to learn that this was noticed and that you liked the staff and the facilities.We hope your travel plans would bring you back to istanbul in the future and give us an other chance to welcome you.Thank you again.Best RegardsKemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

Furkan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Guest Experience Champion 님, 2024년 1월 26일
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 - 너무 별로예요

Ali

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: gs 님, 2024년 1월 4일
Dear Value Guest,Thank you for your candid review.We apologize that your recent stay did not meet expectations.We appreciate your comments and will share this with our team that we can continue to provide our services.We do hope to have the opportunity to welcome you back in the future,so that we can provide a better service.Best Regards,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

6/10 - 괜찮아요

Ayhan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sehr nette Personal
2023년 12월에 4박 숙박함
답변 제공: Kemal Ergul 님, 2024년 1월 31일
Sayın misafirimizSamimi yorumunuz için çok teşekkür ederiz. Son kalışınızın beklentileri karşılamadığı için özür dileriz. Yorumlarınızı takdir ediyoruz ve hizmetlerimizi sunmaya devam edebileceğimiz ekibimizle paylaşacağız. Daha iyi bir hizmet sunabilmemiz için sizi gelecekte tekrar karşılama fırsatına sahip olmayı umuyoruz.Saygılarımızla,Kemal Ergul Misafir İlişkileri Yetkilisi

10/10 - 훌륭해요

Hassan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 12월 29일
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

Syed

2023년 12월에 2박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 12월 29일
Dear Valued Guest,I am very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

Eldar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The waiter Cigdem was very friendly. All staff is accommodating and helpful, amazing stay!!!
2023년 12월에 3박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 12월 29일
Dear Valued Guest,I am very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

4/10 - 별로예요

Karla

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The aircon was not working. It was very hot.
2023년 10월에 1박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 11월 29일
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

Recep Burak

2023년 11월에 3박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 11월 22일
Sayın Recep Burak,Holiday Inn ISTANBUL - OLD CITY'deki deneyiminizi bize anlatmak için zaman ayırdığınız için teşekkür ederiz.Geri bildiriminizin bizim için son derece değerli olduğunu lütfen unutmayın. Misafir deneyimini iyileştirmek amacıyla markamızda sürekli olarak değişiklikler yapmak için sizinki gibi geri bildirimleri kullanıyoruz.Gelecekte size tekrar hizmet etme fırsatını bize vereceğinizi umuyoruz.Holiday Inn İstanbul Old City'yi seçtiğiniz için bir kez daha teşekkür ederiz.Saygılarımızla,Kemal ErgülGuest Experience ChampionHoliday Inn İstanbul Old City

6/10 - 괜찮아요

kenneth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No hot water
2023년 11월에 4박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 11월 13일
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . There was a tecnichal problem in short time then problem was solved.We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
TERRIBLE, AC NOT WORKING
Showed up to the hotel. The AC was NOT working so we decided to go to another hotel. We were told by the hotel that there would be a full refund. However when we called them back, they denied the refund!!!!!
2023년 10월에 2박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 11월 8일
Dear Davit Tat,Firstly, thank you for choosing Holiday Inn Istanbul Old City.You have not contacted us to cancel your reservation and we waited you until check out date to1th november.Due to the reservation policy, no refunds are made.We hope to welcome you back again when your travels bring you back to Istanbul.Kind Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

6/10 - 괜찮아요

Wenxuan

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
No AC
No AC, so hot
2023년 10월에 1박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 10월 28일
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 - 좋아요

DARSHAN

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice but Airconditioning working & over all Housing keeping needs to impove
2023년 10월에 2박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 10월 25일
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

8/10 - 좋아요

Lily

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 10월 22일
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 10월 15일
Dear Valued Guest,Thank you for your kind words. We are glad that you enjoyed your stay and had a great time. Our main aim is to make our guests feel truly welcome and comfortable throughout their time with us and so we are delighted to learn that this was noticed and that you liked the staff and the facilities.We hope your travel plans would bring you back to istanbul in the future and give us an other chance to welcome you.Thank you again.Best RegardsKemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City,

4/10 - 별로예요

Matthias

2023년 9월에 8박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 10월 16일
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

jeff

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel were very responsive to queries via WhatsApp. They answered several queries as well as helping us book a guide for private sightseeing and transport to/from the airport. Breakfast and rooms were excellent! Everyone in hotel could not have been more helpful and I will happily stay here again the next time I visit Istanbul.
2023년 10월에 3박 숙박함
답변 제공: Kemal Ergul 님, 2023년 10월 13일
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

iurii

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 10월 2일
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

8/10 - 좋아요

Cornelis

2023년 9월에 4박 숙박함
답변 제공: Kemal Ergul 님, 2023년 10월 10일
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was near all the place to visit
2023년 9월에 2박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 9월 7일
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 - 너무 별로예요

Miro

2023년 8월에 5박 숙박함

4/10 - 별로예요

Shahada 님, Dublin

It’s located in crowded area of old city with lots of small businesses around, but transportation restricted and difficult to access.
2023년 8월에 1박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 9월 2일
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

4/10 - 별로예요

Kaoutar

가족 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 8월 25일
Dear Valued Guest,Thank you for choosing Holiday Inn Istanbul Old City.We value every guest's opinion and therefore timely feedback is extremely important to us.We sincerely regret that you were not completely satisfied with your visit.Can you explain what exactly is wrong?I would be happy to receive additional comments.After all, we can only be better by communicating with guests.I hope to welcome you again as our guest.Sincerely,Kemal ErgülGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 - 좋아요

BERENICE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un hotel céntrico y en una zona segura con el transporte público a unos pasos
2023년 8월에 3박 숙박함
답변 제공: Kemal Ergul 님, 2023년 8월 23일
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

6/10 - 괜찮아요

attique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room flooring was very noisier when ever you walked in the room everybody wake up. Very friendly staff location not bad
2023년 8월에 4박 숙박함
답변 제공: Kemal Ergul 님, 2023년 8월 19일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Istanbul Old City. Sincerely, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

10/10 - 훌륭해요

Taghrid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 7박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 8월 4일
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 - 좋아요

jinghua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: gs 님, 2023년 7월 29일
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

Salli

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super
2023년 7월에 5박 숙박함
답변 제공: gs 님, 2023년 7월 21일
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

Don

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: gs 님, 2023년 7월 21일
Dear Valued Guest,Thank you for your kind words. We are glad that you enjoyed your stay and had a great time. Our main aim is to make our guests feel truly welcome and comfortable throughout their time with us and so we are delighted to learn that this was noticed and that you liked the staff and the facilities.We hope your travel plans would bring you back to istanbul in the future and give us an other chance to welcome you.Thank you again.Best RegardsKemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City,

10/10 - 훌륭해요

Ozan

2023년 7월에 5박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 7월 20일
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

4/10 - 별로예요

Colin Paul

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Triple room booked but only supplied towels coffee for 2 pax despite reminders. Room not very clean and mould in bathroom. Only 1 channel on TV (not Eng) and cheap remote. Poor value for money, although reception staff generally helpful. Only deserves 2 star rating.
2023년 7월에 4박 숙박함
답변 제공: GC 님, 2023년 7월 14일
Dear Guest,First of all, thank you for choosing our hotel and sharing your valuable opinion with us. We apologize to you for not being able to satisfy you and for not being able to intervene in time to problems that make you unhappy. We will be taking these details as a reference to increase our service quality. If we can have the chance to see you among us again, we will be very happy.Kind Regards,Kemal ErgulHolidayinn Istanbul Old CityGuest Experience Champion

8/10 - 좋아요

Zafar

좋아요: 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: gs 님, 2023년 7월 1일
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 - 좋아요

Ben S

좋아요: 청결 상태, 직원 및 서비스
. Location was great . Breakfast was good . Didn't like the bathtub Beds were too small
2023년 6월에 6박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 6월 30일
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

Huseyin

가족 여행
Clean hotel nice and friendly staff highly recommend to everyone 👌
2023년 6월에 3박 숙박함
답변 제공: Guest Experience Champion 님, 2023년 6월 24일
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 - 너무 별로예요

Hemant

2023년 6월에 3박 숙박함
답변 제공: gs 님, 2023년 6월 20일
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 - 훌륭해요

Ellen

2023년 5월에 1박 숙박함
답변 제공: gs 님, 2023년 6월 22일
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City