테라스/파티오
예약 가능 여부 확인

다크힐 호텔 여행 후기

4 out of 5
다크힐 호텔
Mimar Kemalettin Mah. Koca Ragip Pasa, Cad. No: 9, Laleli, Old City, Istanbul, Istanbul

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 563개 이용 후기 중 144개" "
평점 8 - 좋아요. 563개 이용 후기 중 201개" "
평점 6 - 괜찮아요. 563개 이용 후기 중 120개" "
평점 4 - 별로예요. 563개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 563개 이용 후기 중 38개" "

7.6/10

청결 상태

7.6/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

4/10 - 별로예요

heasuk 님, korea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로
터키 여행의 마지막을 장식할 호텔이었는데, 막 치운듯한 흔적이 역력한 젖은 욕실과 침구의 얼룩들, 습한 방안의 공기, 씨티뷰라고 되있었는데 창밖은 건물내 통로벽이 보이고, 안에 고객이 있는데도 스텝이 두번이나 방문을 열고 들어왔어요,,아연실색,,조식은 나름대로 먹을만 했어요,,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 11월 19일
Dear our valued guest, Thank you for taking time to share your recent experience at the Darkhill Hotel Istanbul. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Darkhill Hotel, Istanbul

8/10 - 좋아요

Edin

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Super Zeit gehabt nur das Personal das die Zimmer sauber macht hat einfach nur den Müll raus gebracht und neue Handtücher hingelegt war nicht so schön der Rest vom Personal war super Hilfsbereit und nett
2024년 4월에 7박 숙박함

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Diego

2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Flooring

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Full of black mold in the room and washroom. Very bad people in the front desk I’ll call my bank to get the full refund. Have videos and picture proof of the room
2024년 1월에 3박 숙박함
답변 제공: MT 님, 2024년 2월 5일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 - 너무 별로예요

Alipor

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel rooms are very old specifically the washrooms. The hotel management scheduled maintenance work at night and the noise from maintenance drilling and cutting kept me and my sick kids awake all night prior to our flight. When i called the receptionist he refused that there work happening and when i kept calling he finally accepted that construction was going on. Terrible experience. Also the location is tough for the taxis to get in.
2024년 1월에 3박 숙박함
답변 제공: MT 님, 2024년 2월 5일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 - 별로예요

Lucia

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 5박 숙박함
답변 제공: MT 님, 2024년 2월 5일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 - 좋아요

Hadiel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함
답변 제공: MT 님, 2024년 1월 2일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

6/10 - 괜찮아요

Mehmet

Airco werkt niet zo goed, kamer was niet schoon.
2023년 11월에 7박 숙박함
답변 제공: MT 님, 2024년 1월 2일
Good day,Hartelijk dank voor het invullen van de enquête met betrekking tot uw recente verblijf in ons etablissement. Namens ons hele team bied ik u onze verontschuldigingen aan dat wij uw verwachtingen niet hebben kunnen overtreffen. Uw tevredenheid is belangrijk voor ons en wij gebruiken de feedback die u ons hebt gegeven om verbeteringen te implementeren om er zeker van te zijn dat wij onze gasten in de toekomst een nog betere ervaring kunnen bieden. Ik hoop dat u in de toekomst opnieuw bij ons zult verblijven, zodat wij nogmaals de kans krijgen om u een superieure ervaring te bieden. Hoogachtend,

8/10 - 좋아요

Ali 님, Baabda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 11월에 3박 숙박함
답변 제공: MT 님, 2024년 1월 2일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

2/10 - 너무 별로예요

Sabine

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Stay as far away from this hotel as you possibly can. First the room. The mattresses are hard like concrete. I even switched my room and still unbelievable uncomfortable. There are no lights on the room besides the end table lamps. The room phone was not working, so you can't call the front desk. The bathrooms are moldy and the sockets ripped out of the walls. I wish I could attach the pictures I took. Then, the pool and sauna area. It's actually nice down there. The pool super cold but manageable. One evening I went to the pool and then the Turkish bath. As every time, I lay face down on the middle table relaxing. I did notice somebody walk in but didn't really pay to much attention. All of a sudden this dude starts rubbing my back. I was like woooooo hold on. Stop! I got up and this dude was completely naked with a hard on standing in front of me. I got really mad and walked outside after he told me common just one time only one time. I told the pool guys and management. Nothing was done any this guy. They seen him so why not address this. Then I switched hotels and as I'm standing outside this hotel talking to the taxi guy, talking about the price I'm putting my backpack in the car and as I'm want to put my suitcase in, he speeds off with all my money, passport everything gone!!! Please stay away from this hotel.
답변 제공: MT 님, 2023년 11월 30일
Dear Guest,Thank you for your review of your recent stay at our property.I would like to apologize on behalf of our entire team for not being able to meet your expectations regarding our hotel and rooms.First of all, we are very sorry for the situation you experienced on the SPA floor. Immediately afterwards, both the spa team and the management tried to find out who this person was and catch him, but unfortunately we could not find him because there were many guests staying at the hotel and he might have been someone coming to the spa from outside. Apparently, he quickly left the hotel at that moment.If an incident occurs outside the hotel, unfortunately there may be nothing we can do. If you had notified us at that time we could have helped you and called the police.Your satisfaction is important to us and we will use the feedback you give us to implement improvements to enable us to provide a better experience for guests in the future.I hope you will consider staying with us again so that we can have the chance to provide you with a superior experience.Best wishes

2/10 - 너무 별로예요

Jack

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I feel that you have miss sold this hotel. You have listed it as a 4 star hotel with spar. I dont see a spar down stairs. The pool has broken lights. The jacuzzi doesnt work. The pool fountain is broken. The pool isnt even heated. The steam room is broken. The GYM is out of service. The hair salon isn’t in service. The Turkish bathrooms look dirty. The only thing down there that was working until today was the sauna. And now that doesn’t work any more !!
2023년 11월에 7박 숙박함
답변 제공: MT 님, 2023년 11월 21일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 - 좋아요

Adnan

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Lage vom Hotel ist super man konnte zu Fuß schnell vieles erreichen...Das Hotel ansich ist modern und das Personal ist sehr sehr nett und hilfsbereit. Die Zimmer sind modern eingerichtet und waren sauber.Das einzige was nicht in Ordnung war und uns sehr enttäuscht hat sind die Badezimmer die waren nicht sauber also man sollte vielleicht die Fugen austauschen wenn man die nicht mehr sauber bekommt und die anderen Sachen auch!!
2023년 11월에 5박 숙박함
답변 제공: MT 님, 2023년 11월 14일
Dear Adnan,Vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen an Ihrem Aufenthalt gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Für Ihre Teilnahme an dieser Umfrage möchten wir uns noch einmal bedanken. Wir wissen Ihre Treue zu unserer Marke sehr zu schätzen.Mit freundlichen Grüßen

6/10 - 괜찮아요

Nedzad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
staf very good
2023년 10월에 6박 숙박함
답변 제공: MT 님, 2023년 11월 7일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

4/10 - 별로예요

ismail

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: MT 님, 2023년 11월 7일
İNGİLİZCE:Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 - 괜찮아요

Waqar

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No gym in the hotel
They claim they have gym, but there is no gym in the hotel.
2023년 10월에 3박 숙박함
답변 제공: MT 님, 2023년 11월 6일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 - 훌륭해요

Tezcan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Waren mit Hotel und Personal sehr zufrieden
2023년 10월에 6박 숙박함
답변 제공: MT 님, 2023년 10월 30일
Hello,Vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen an Ihrem Aufenthalt gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Für Ihre Teilnahme an dieser Umfrage möchten wir uns noch einmal bedanken. Wir wissen Ihre Treue zu unserer Marke sehr zu schätzen.Mit freundlichen Grüßen

6/10 - 괜찮아요

Nataliya

Location
2023년 10월에 4박 숙박함
답변 제공: MT 님, 2023년 10월 27일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

4/10 - 별로예요

Françoise Elisabeth

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Aucune considération envers le client, climatisation déréglée : angine. Piscine trop froide. Wifi inexistante au restaurant : ils vous en donnent le code sans prévenir que ce sera payant ! Manque deux ampoules sur trois dans la salle de bain. Une vis dépasse du plancher : blessure. Seul point positif : près du tramway et du métro.
2023년 9월에 8박 숙박함
답변 제공: MT 님, 2023년 10월 14일
Dear ,Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Au nom de toute notre équipe, je souhaite vous présenter nos excuses pour ne pas avoir réussi à dépasser vos attentes. Votre satisfaction est très importante pour nous, et nous utiliserons vos commentaires pour procéder à des améliorations, afin d'être sûrs de proposer une meilleure expérience à nos hôtes à l'avenir. J'espère que vous envisagerez à nouveau de séjourner parmi nous, pour que nous ayons une seconde chance de vous proposer une expérience de qualité supérieure. Cordialement,

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
Pretty rundown and worn hotel. Shower etc. was moldy, bed covers had cigarette burns, windows in none of our 3 windows could shut tight, so the noise was really bothersome. Highlights were the pretty helpful frontdesk staff who got us a good price for a transfer cab, and the rooftop terrace was perfect for drinks etc.
2023년 10월에 2박 숙박함
답변 제공: MT 님, 2023년 10월 10일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 - 훌륭해요

meryem

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Where to start, bed too hard, quilt too heavy, pillows clumpy. The shower oh the shower, black mould everywhere, broken and missing tiles, leaking hose. The toilet bowl directly in front of the basin making the sink unusable. The shower door opened outwards which left no room to enter. What a game, I had to stand on the toilet out of the way, naked, open the shower door and enter that way. The breakfast very limited. Luckily that was it, the sevice was great and the evening restaurant was to die for. Everything we ordered was cooked and presented to perfection. Very tasty and moreish. We avoided it thinking the food elsewhere would be better yet all along the best was right upstairs.
2023년 10월에 3박 숙박함
답변 제공: MT 님, 2023년 10월 10일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

6/10 - 괜찮아요

Sarwa

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 7박 숙박함
답변 제공: MT 님, 2023년 10월 7일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wat een fantastische service, gastvrij en vriendelijke mensen. Bij aankomst konden wij zelf nog een kamer kiezen en kregen drie opties. Het enige minpuntje was ons uitzicht (van ons zelf gekozen kamer). Wij kwamen laat aan dus hebben daar niet op gelet en keken op een soort binnenplaatsje/halletje. Verder echt een dikke aanrader. Ook het ontbijt was goed met een prachtig uitzicht vanuit het restaurant. Centrale ligging en met de tram ben je overal zo.
2023년 9월에 3박 숙박함
답변 제공: MT 님, 2023년 10월 6일
Dear Dennnis guten Tag,Vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen an Ihrem Aufenthalt gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Für Ihre Teilnahme an dieser Umfrage möchten wir uns noch einmal bedanken. Wir wissen Ihre Treue zu unserer Marke sehr zu schätzen.Mit freundlichen Grüßen

10/10 - 훌륭해요

Nusrat

2023년 9월에 5박 숙박함
답변 제공: MT 님, 2023년 10월 6일
Dear Nusrat greetings,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

2/10 - 너무 별로예요

emin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Dusko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: MT 님, 2023년 9월 11일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 - 훌륭해요

Kheira

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superbe séjour Petit déjeuner copieux La localisation est super Le personnel est top (Les femmes de service ne comprennent pas les autre langues elles sont un peu distantes mais souriantes ) Magnifique séjour a Istanbul Merci❤️
2023년 8월에 11박 숙박함
답변 제공: MT 님, 2023년 8월 31일
Dear Kheira,:)Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Votre présence parmi nous est très importante, tout comme vos commentaires. En nous faisant part de ce qui vous a plu pendant votre séjour, et en nous indiquant comment nous améliorer, vous nous aidez à vous offrir une expérience de qualité supérieure, à vous comme aux autres hôtes à l'avenir. Nous espérons que vous reviendrez nous voir bientôt.Encore une fois, merci d'avoir pris le temps de répondre à notre enquête. Nous sommes sensibles à votre fidélité pour notre marque.Cordialement,

6/10 - 괜찮아요

Farida

좋아요: 직원 및 서비스
M
2023년 8월에 11박 숙박함
답변 제공: MT 님, 2023년 9월 11일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
Certaine personne du personnel ne sont pas du tout accueillant. La 1er nuit, nous étions dans une chambre avec une forte odeur de moisissure dans la salle de bain + une Clim très bruyante. Après nous avons été changé de chambre. C’était mieux. Le petit-déjeuner est assez bien mais pas fou.
2023년 8월에 6박 숙박함
답변 제공: MT 님, 2023년 8월 16일
Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Votre présence parmi nous est très importante, tout comme vos commentaires. En nous faisant part de ce qui vous a plu pendant votre séjour, et en nous indiquant comment nous améliorer, vous nous aidez à vous offrir une expérience de qualité supérieure, à vous comme aux autres hôtes à l'avenir. Nous espérons que vous reviendrez nous voir bientôt.Encore une fois, merci d'avoir pris le temps de répondre à notre enquête. Nous sommes sensibles à votre fidélité pour notre marque.Cordialement,

6/10 - 괜찮아요

Mohammed

2023년 8월에 4박 숙박함
답변 제공: MT 님, 2023년 8월 15일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Bien
Bien dans l’ensemble, emplacement excellent, réceptionniste accueillant, bémol sur le ménage, il est fait oui mais pas excellemment !
2023년 8월에 3박 숙박함
답변 제공: MT 님, 2023년 8월 15일
Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Votre présence parmi nous est très importante, tout comme vos commentaires. En nous faisant part de ce qui vous a plu pendant votre séjour, et en nous indiquant comment nous améliorer, vous nous aidez à vous offrir une expérience de qualité supérieure, à vous comme aux autres hôtes à l'avenir. Nous espérons que vous reviendrez nous voir bientôt.Encore une fois, merci d'avoir pris le temps de répondre à notre enquête. Nous sommes sensibles à votre fidélité pour notre marque.Cordialement,

4/10 - 별로예요

Abdullah

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The Location is very Suitable, the breakfast is very good, but the ac is terrible and no ceiling lighting in the room.
2023년 7월에 6박 숙박함
답변 제공: MT 님, 2023년 7월 26일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 - 훌륭해요

robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed in Istanbul many times and was recently lucky to find Darkhill , staff very professional and friendly. Will definitely recommend and use again
2023년 7월에 3박 숙박함
답변 제공: MT 님, 2023년 7월 11일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 - 훌륭해요

Edgar Norberto

2023년 6월에 1박 숙박함
답변 제공: mt 님, 2023년 7월 26일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

6/10 - 괜찮아요

Abdul

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property is run down need refurbishment also there was no double bed swimming pool area was very hot and humidity was very high didn’t use the pool at all I was looking forward to swim every morning
2023년 6월에 7박 숙박함
답변 제공: MT 님, 2023년 6월 29일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 - 괜찮아요

Asma

2023년 6월에 5박 숙박함
답변 제공: mt 님, 2023년 7월 26일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

4/10 - 별로예요

Fabio

연인과의 여행
별로예요: 직원 및 서비스
Hier ist meine Hotel Bewertung mit pro und kontra. Pro: - Die Lage ist sehr gut gelegen - Die Hotelzimmer sind grosszügig - Hat viele Läden in der direkten Umgebung - Tram-Station gleich 300m entfernt - Der grosse Bazar ist schnell erreicht - Schönes Terrassen Restaurant mit gutem Essen Kontra: - Sehr unfreundliches Personal. Man wird nicht mal begrüsst, geschweige denn beachtet. Helfen nicht wirklich bei Problemen. Wie es im Hotel abläuft bezüglich Spa, Pool und Frühstück muss man selber herausfinden - Die Zimmer wurden nicht mal richtig sauber gemacht vor der Übernahme. Es lag noch diverser Abfall auf dem Boden und unter dem Bett - Klimanlage wurde nicht repariert trotz Meldung, sie mache Störgeräusche - Frühstück für den Preis sehr dürftig. Vor allem muss man für Orangensaft und kleine Omeletten noch draufzahlen - Auch wenn der Hotel Name Darkhill ist, es ist gefährlich dunkel teilweise. Vor allem bei der Treppe zum Spa im U3... Fazit: Es ist vor allem fragwürdig, wie die 4 Sterne zustande gekommen sind. Es sind nämlich keine 4 Sterne wert! Beim nächsten Istanbul Aufenthalt werde ich mir ein besseres Hotel suchen.
답변 제공: MT 님, 2023년 6월 26일
Dear Mr Fabio,Vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Im Namen unseres gesamten Teams möchte ich Sie um Entschuldigung dafür bitten, dass wir Ihren Erwartungen nicht entsprechen konnten. Ihre Zufriedenheit ist uns sehr wichtig, und wir werden Ihr Feedback zur Verbesserung unserer Services nutzen, damit wir unseren Gästen zukünftig einen angenehmeren Aufenthalt bieten können. Ich hoffe, dass wir Sie wieder bei uns begrüßen dürfen und wir so die Gelegenheit haben werden, Ihren Aufenthalt als ein ganz besonderes Erlebnis zu gestalten. Mit freundlichen Grüßen

10/10 - 훌륭해요

tahir

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Located in ideal location, very close to grand bazaar, blue mosque and many other places, rooms were very clean, staff was very friendly and helpful, breakfast was included and was highest quality with different menu every day,I will highly recommend this place.
2023년 6월에 4박 숙박함
답변 제공: MT 님, 2023년 6월 21일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

6/10 - 괜찮아요

Kamran

아이를 동반한 가족 여행
The tram stop is around the corner, breakfast selection is good
2023년 5월에 5박 숙박함
답변 제공: MT 님, 2023년 6월 13일
Dear Mr Kamran,Thank you for your rewiev.,Best wishes

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thanks
2023년 6월에 3박 숙박함
답변 제공: MT 님, 2023년 6월 12일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 - 훌륭해요

Manuela

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Schöne Dachterrase
2023년 6월에 4박 숙박함
답변 제공: MT 님, 2023년 6월 12일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

4/10 - 별로예요

Kaniz Sultana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location of the hotel was great as i could walk to most attrections etc. The hotel itself was a different matter. It was dark in the lobby and rooms even with lights on. Aircon just did not cool the rooms down which even after telling management nothing was done. Toilet seats broken and cleaners did not even really clean. Made up bed and gave some new towels but that was it. The day of checkout the cleaner walks in at 8.30am (checkout 11.30) whilst we was asleep. When i asked her why she entered our room, she said we should have left the room by this point. Clearly no communication from management to cleaners. There was also an incident in the hotel restaurant however with this the hotel management reacted quickly and resolved. The swimming area was not hygienic at all. Overall i would not rate this a 4* but a 2* sounda more reasonable
2023년 5월에 6박 숙박함
답변 제공: MT 님, 2023년 6월 10일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 - 훌륭해요

Ksenia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service, room was very clean and tidy. Located right next to the bazaar. Easy transportation from airport.
2023년 5월에 2박 숙박함
답변 제공: MT 님, 2023년 6월 2일
Dear Ksenia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

6/10 - 괜찮아요

juan luis

별로예요: 청결 상태
limpieza, primera semana bien, resto 3 o 4 dias sin hacer ni la cama, ni retirar papelera de higiene del baño
2023년 5월에 7박 숙박함
답변 제공: MT 님, 2023년 5월 29일
Hola, Quiero expresarle nuestro agradecimiento por completar la Encuesta de Huéspedes, sobre su reciente estancia en nuestro hotel.Su preferencia es muy importante para nosotros y valoramos sus opiniones y comentarios. Al indicarnos lo que le gustó sobre su estancia y cómo podemos mejorar, nos ayuda a superarnos y poder ofrecer una mejor y más agradable experiencia tanto para Ud. como para cada uno de nuestros huéspedes. Esperamos tenerlo de nuevo entre nosotros.Gracias de nuevo por el tiempo que nos ha dedicado al completar la encuesta. Apreciamos y valoramos su fidelidad a nuestra Marca.Atentamente,

10/10 - 훌륭해요

Daniela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 5월에 3박 숙박함
답변 제공: MT 님, 2023년 5월 24일
Dear Daniela,Thank you for 5 :)Best wishes

10/10 - 훌륭해요

mohammed

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2 minutes walk to tram. 10 minute walk to grand bazaar. 20 minute walk to sultanahmet.
2023년 5월에 4박 숙박함
답변 제공: MT 님, 2023년 5월 10일
Dear Mr Mohammed,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 - 훌륭해요

imran

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Some of the reception staff could be more hospitable while other staff were helpful. Cleaning lady on floor 6 was probably the best ive experienced, amazing attention to detail. Lovely, cozy swimming pool area with very helpful staff. Great location, easy to get around, great stay.
2023년 5월에 4박 숙박함
답변 제공: MT 님, 2023년 5월 9일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

6/10 - 괜찮아요

Alnes

2023년 5월에 6박 숙박함
답변 제공: MT 님, 2023년 5월 29일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 - 훌륭해요

Juan

2023년 5월에 4박 숙박함
답변 제공: MT 님, 2023년 5월 29일
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,