I was a little bit scared about some bad reviews, but I really liked the room, the neighborhood and the price, so I decided to book it anyway. And everything was great!! Well, except the fact that this hotel was hard to find cause it have a different name... And yes, if you have a lot of luggage, you should be ready for a lot of stairs. There was two administrators during my stay, one of them had an ok english, and another really bad, so if you're this type of tourist that likes to ask stuff a lot of questions, it's not a place for you either. But overall, the hotel was nice, the room very spacious and modern, good wifi, and location just perfect - so close to Taksim square and airport bus stop, and yes, there's a hill involved, but duh, you're in Istanbul!