외관

노보텔 이스탄불 보스포러스 여행 후기

5 out of 5
노보텔 이스탄불 보스포러스
Kemankes Caddesi No: 57-59, Karaköy - Beyoglu, Istanbul

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1004개 이용 후기 중 518개" "
평점 8 - 좋아요. 1004개 이용 후기 중 308개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 91개" "
평점 4 - 별로예요. 1004개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 42개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: gx 님, 2023년 10월 20일
Dear Guest,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
4인가족여행
가족여행 숙소로 이용했다. 룸컨디션이나 뷰, 위치는 맘에 들었지만 교통편, 주변 거리는 좁고 다소 불편한점이 있었다.
2022년 2월에 6박 숙박함
답변 제공: gm 님, 2022년 5월 9일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erkan Ogut General Manager

10/10 - 훌륭해요

DONG HOON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
갯실 밖에서 들리는 팬 소리가 너무크게 들림 특정 객실에서 들리는 소리가 시끄러움
2022년 2월에 1박 숙박함
답변 제공: gm 님, 2022년 2월 21일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erkan Ogut General Manager

10/10 - 훌륭해요

Kyubeom

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔하고, 여행지 이동하기 좋아요
2022년 1월에 1박 숙박함
답변 제공: gm 님, 2022년 1월 26일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erkan Ogut General Manager

8/10 - 좋아요

Jong Tae

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: gm 님, 2021년 10월 5일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erkan Ogut General Manager

6/10 - 괜찮아요

Jaesik

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
조망도 없고 위치는 좋으나 주변 환경 별로
2021년 7월에 1박 숙박함
답변 제공: RDM 님, 2021년 7월 28일
Dear Jaesik, Thank you for sharing your feedback. We regret to see that we were not able to meet your expectations in some aspects of your stay. Unfortunately superior rooms do not have bosphorus view at our hotel. However our guests have a chance to enjoy the view at our rooftop restaurant. Further to your comments regarding the nearby construction, we are truly sorry if this has negatively influenced your trip. We would be happy to welcome you again as our guest. Sincerely, Guven Canbulat, Rooms Division Manager

10/10 - 훌륭해요

Hu Yeong

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
perfect hotel.
it was great to stay with the Novotel. the staff is so kind and the hotel is the best located in Galata. the better things are bed and room condition. it was perfect. there are separated rooms with the cigarette. I couldn't feel any smell in my room. I will stay again if I visit Istanbul. the restaurant is also really nice and the staff keeps the Covid restriction strictly. I could relax and enjoy the breakfast safely.
2021년 7월에 1박 숙박함
답변 제공: gm 님, 2021년 7월 26일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erkan Ogut General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very clean, and they were very kind.
2021년 2월에 2박 숙박함
답변 제공: RDM 님, 2021년 3월 1일
Dear Guest, Thank you very much for this review. We are delighted to know that you enjoyed your stay and we thank you for your compliments. We have shared your encouraging comment with our all team members who work everyday to provide the best service to our guests. We hope to have the pleasure to welcome you back soon! Sincerely, Guven Canbulat, Rooms Division Manager

8/10 - 좋아요

byeong ok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 2박 숙박함
답변 제공: General Manager 님, 2019년 6월 13일
Dear Byong ok, Thank you for taking time to review our hotel on Expedia. It will certainly be a great pleasure to have you in Novotel Istanbul Bosphorus again in the near future. Best Regards, Erkan Öğüt, General Manager

10/10 - 훌륭해요

seong jong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
이스탄불 호텔로는 최고
최고의 조식당의 뷰 서비스좋고 트램타기위한 위치도 좋았는데 주변이 공사중이라 어수선하고 택시가 잘보르는 위치네요 이스탄불 최고의 호텔중에 하나라고 생각
2019년 3월에 2박 숙박함
답변 제공: GM 님, 2019년 3월 11일
Dear Seong Jong, Thank you for taking the time to rate our property and share your experience. We are delighted that you enjoyed your stay and the service provided. We hope to welcome you sometime soon again! Sincerely, Erkan Ogut General Manager

10/10 - 훌륭해요

202 님, switzerland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
아름다운 호텔 내부 인테리어, 멋지고 깔끔한 수영장, 습식/건식 사우나, 맛있는 조식이 인상깊었다.
2019년 2월에 2박 숙박함
답변 제공: GM 님, 2019년 2월 20일
Dear by 202, Thank you for this review! It is with pleasure that I read your compliments as we love hearing positive feedback from our returning guests. We look forward to having you back for your next stay. Sincerely, Erkan Ogut General Manager

8/10 - 좋아요

Jooyub

soso
2018년 9월에 1박 숙박함
답변 제공: GM 님, 2018년 9월 19일
Dear Guest, Thank you for choosing Novotel Istanbul Bosphorus and for your feedback. I look forward to seeing you again in the near future. Best regards Erkan Ogut General Manager

10/10 - 훌륭해요

Ibrahim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean staff is amazing
2024년 3월에 3박 숙박함
답변 제공: gex 님, 2024년 3월 7일
Dear Ibrahim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

Asalet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ich bin jetzt schon 8 mal in dem Hotel gewesen alleine und mit meiner Familie ,und habe es nie bereut .Ich kann es nur weiterempfehlen
2024년 2월에 4박 숙박함
답변 제공: gex 님, 2024년 3월 7일
Dear Asalet,Many thanks for your nice review! We truly appreciate your kind words about our staff. Our personal strives to provide a superior service experience for every customer, and it's definitely a boost for us every time we hear positive feedbacks such as yours. We will be sure to let all our teams know that they made your stay a success.We hope to welcome you back to the Novotel Istanbul Bosphorus very soon!Kind regards,Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, really friendly and helpful staff, great facilities, clean rooms, amazing rooftop bar, very pleased overall.
2024년 1월에 2박 숙박함
답변 제공: gx 님, 2024년 2월 2일
Dear Christina,Thank you for choosing Novotel Istanbul Bosphorus and taking the time to share your review. We are delighted to hear that you enjoyed our great location, friendly and helpful staff, and the facilities provided. It is also wonderful to know that you found our rooms clean and enjoyed our amazing rooftop bar. We appreciate your kind words and are pleased that you had an overall enjoyable experience.Best regards,Dilek SEVIG KOSEGuest Experience Manager

8/10 - 좋아요

ABDULRAHMAN 님, riyadh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: gx 님, 2024년 1월 31일
Dear Abdulrahman,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

Jad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: gx 님, 2024년 1월 31일
Dear JAd,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

Karthik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and service. Great place for family and excellent breakfast! Definitely recommend and looking forward to coming back again.
2023년 12월에 5박 숙박함
답변 제공: gx 님, 2023년 12월 19일
Dear Karthik, Thank you for your kind words about our staff and service. We are delighted that you enjoyed your stay with us and we are glad that you found our hotel suitable for your family. We are also pleased to hear that you liked our breakfast selection. We strive to provide the best possible experience to our guests and we are glad that we were able to meet your expectations. We look forward to seeing you again soon at Novotel Istanbul Bosphorus! Sincerely, Dilek SEVIGGuest experience Manager

10/10 - 훌륭해요

Rosa

2023년 12월에 1박 숙박함
답변 제공: gx 님, 2023년 12월 12일
Dear Rosa,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

6/10 - 괜찮아요

Stewart

2023년 11월에 4박 숙박함
답변 제공: gx 님, 2023년 12월 5일
Dear Stewart,Thank you for the rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

ismail atakan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: GR 님, 2023년 11월 17일
Değerli Misafirimiz,Otelimizle ilgili güzel puanlamanız için teşekkür ederiz! Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız.Saygılarımızla,Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

Aliana 님, Pennsauken

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location work for us, walkable to Taksim square, Istiklal Street, Galata Tower, Blue mosque and Hagia sophia.
2023년 11월에 4박 숙박함
답변 제공: GR 님, 2023년 11월 13일
Dear Aliana,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 - 좋아요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: GR 님, 2023년 11월 11일
Dear Denise,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind Regards,Dilek SEVIG KOSEguets Experience Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had no idea what to expect- but was in a perfect location and just incredibly friendly staff.
2023년 11월에 2박 숙박함
답변 제공: GR 님, 2023년 11월 7일
Dear David,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

Basak

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: GR 님, 2023년 11월 7일
Değerli Misafirimiz,Otelimizle ilgili güzel puanlamanız için teşekkür ederiz! Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız.Saygılarımızla,Dilek SEVIG KOSEGuest Experience Manager

2/10 - 너무 별로예요

Deniz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Hot Room and uncomfortable pillows
Very weak AC. Lowest temperature in the room with AC on full power was 22 degree, very hard to sleep like this, it was just too warm. And why was the AC so weak? So that the hotel can save energy cost. For 200 Euro a night very disappointing And the pillows are also just horrible. Cheapest of the cheapest, low quality, very hard and uncomfortable. Had a very bad sleep because of the hot room and the bad pillow. Never again. Location and service are good though.
2023년 10월에 1박 숙박함
답변 제공: gx 님, 2023년 10월 27일
Dear Deniz,Thank you for taking the time to share your valuable feedback with us following your recent stay at Novotel Istanbul Bosphorus. We appreciate your comments on our services and location, which we strive to provide at the best levels of comfort and convenience.We regret that you experienced an uncomfortable room due to a weak air conditioning system as well as pillows that were not up to your expectations. We take your feedback seriously and want to assure you that we strive to provide a pleasant environment for our guests in all areas of our hotel.We hope that despite this experience, you will consider giving us another chance in the future when visiting Istanbul.Sincerely, Dilek SEVIGGuest Experience Manager

4/10 - 별로예요

Juan C

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
El hotel Novotel Bosphorus, esta bien ubicado, a tan solo tres bloques está la estación T2 del tranvía, que es la línea que lo puede llevar a uno como turista a las principales atracciones de Estambul. El hotel cuenta con buenas zonas y restaurantes al su alrededor. Por mucho tiempo he buscado los hoteles de la cadena Accord siendo los Novotel una buena opción para visitar una ciudad en la cual uno va al hotel solo a dormir, pues normalmente las habitaciones son cómodas y limpias, pero este no fue el caso. El Novotel Bosphorus esta viejo, mal mantenido, las áreas sociales como los corredores esta sucios al igual que el estado de la habitaciones, muy pobre la limpieza. Es una lastima por que el edifico del hotel es bueno, con una gran vista en su restaurante, pero está ya viejo y mal mantenido.
2023년 10월에 4박 숙박함
답변 제공: gx 님, 2023년 10월 25일
Dear Juan C,Thank you for taking the time to provide us with your valuable feedback about your stay at Novotel Istanbul Bosphorus. We are delighted to hear that you have found our hotel conveniently located and that you have enjoyed the restaurants and attractions around it. At Novotel, we strive to provide our guests with a comfortable and clean experience during their stay. We understand that this was not the case during your stay, and we are sorry to hear about it. We strive to continuously improve our services, as customer satisfaction is one of our main priorities. We hope that despite any drawbacks experienced at Novotel Istanbul Bosphorus, you will visit us again in the future and give us another opportunity to show you the level of service we are committed to providing all of our guests. Warm regards, Dilek SEVIGGuest Experience Manager

8/10 - 좋아요

Cristina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was very far from elevatir and too noicie the first night second night they mouve me to a better room
2023년 10월에 2박 숙박함
답변 제공: gx 님, 2023년 10월 16일
Dear Cristina,Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 - 좋아요

Luis Alfredo

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The receptionist was not good. He took a very long time to check us in and did not know his job properly
2023년 10월에 3박 숙박함
답변 제공: gx 님, 2023년 10월 16일
Dear Luis Alfredo,Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

4/10 - 별로예요

Ömer

별로예요: 직원 및 서비스, 객실의 편안함
Odamiz standart tabir edilen bir odaydi. Ve otelin havalandirma bosluguna bakiyordu. Havalandirma sisteminin gurultusunden o kadar nefret etmisiz ki cikis yaptigimizda disarisi kafa dinlendirici oldu.
2023년 10월에 1박 숙박함
답변 제공: gx 님, 2023년 10월 16일
Değerli Misafirimiz, Bize yorum bıraktığınız için teşekkür ederiz. Tüm misafirlerimizin geri bildirimlerine değer veriyoruz ve yorumlarınız takdir edilmektedir. Novotel Istanbul Bosphorus'ta her bir misafirimize rahat ve dinlendirici bir ortam sunmak için çalışıyoruz. Odanızdaki havalandırma sisteminden gelen gürültü konaklamanız sırasında rahatsızlığa neden olduysa özür dileriz. Otelimiz kaliteli misafirperverlik sunmaya kendini adamıştır ve sizi yakında tekrar görmeyi umuyoruz. Bize zaman ayırıp düşüncelerinizi paylaştığınız için tekrar teşekkür ederiz.Saygılarımızla,Dilek SEVIGMisafir Ilişkileri Müdürü

4/10 - 별로예요

Ikhlas

It was no break fast and no hamam including the room was so small
2023년 10월에 2박 숙박함
답변 제공: gx 님, 2023년 10월 11일
Dear Ikhlas Hady,Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Kindly be informed that you booked your reservation yourself from expedia and you choose the option without breakfast. As we explained to you at your arrival, your room was not included and breakfast was an extra cost. Also for the Hamam service is extra cost currently to all of the Hotels. For this service our SPA service help our guest with a reservation.But you may use our swimming pool, sauna and gym without extra cost.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 - 좋아요

Slavica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lication location and location. Friendly staff. Room was good and big.
2023년 10월에 4박 숙박함
답변 제공: GR 님, 2023년 10월 8일
Dear Slavica,Thank you for taking the time to share your thoughts about your stay at Novotel Istanbul Bosphorus. We are very sorry that the noise from above caused you to have a restless night's sleep. At Novotel Istanbul Bosphorus, we strive to provide the best possible experience for all our guests. That is why we place great importance on providing modern amenities and excellent service in a tranquil environment. We apologize if this was not your experience and we hope that our efforts will be more apparent in future visits.Again, thank you for sharing your valuable feedback and we look forward to welcoming you back at Novotel Istanbul Bosphorus soon. Sincerely, Dilek SEVIGGuest experience Manager

10/10 - 훌륭해요

Riyaz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: GR 님, 2023년 10월 7일
Dear Riyaz,Thank you for taking the time to share your thoughts about your stay at Novotel Istanbul Bosphorus. We are very sorry that the noise from above caused you to have a restless night's sleep. At Novotel Istanbul Bosphorus, we strive to provide the best possible experience for all our guests. That is why we place great importance on providing modern amenities and excellent service in a tranquil environment. We apologize if this was not your experience and we hope that our efforts will be more apparent in future visits.Again, thank you for sharing your valuable feedback and we look forward to welcoming you back at Novotel Istanbul Bosphorus soon. Sincerely, Dilek SEVIGGuest experience Manager

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only complaint is being under rooftop made sleeping a challenge with noise from above all night
2023년 9월에 1박 숙박함
답변 제공: gx 님, 2023년 10월 5일
Dear Kim,Thank you for taking the time to share your thoughts about your stay at Novotel Istanbul Bosphorus. We are very sorry that the noise from above caused you to have a restless night's sleep. At Novotel Istanbul Bosphorus, we strive to provide the best possible experience for all our guests. That is why we place great importance on providing modern amenities and excellent service in a tranquil environment. We apologize if this was not your experience and we hope that our efforts will be more apparent in future visits.Again, thank you for sharing your valuable feedback and we look forward to welcoming you back at Novotel Istanbul Bosphorus soon. Sincerely, Dilek SEVIGGuest experience Manager

10/10 - 훌륭해요

Per

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: GR 님, 2023년 10월 1일
Dear Per,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

Yasef

2023년 9월에 5박 숙박함
답변 제공: GR 님, 2023년 9월 29일
Dear Yasef,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 - 좋아요

Abdulrhman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All is almost perfect but WiFi is really poor and need improvements.
2023년 9월에 3박 숙박함
답변 제공: GR 님, 2023년 9월 24일
Dear Abdulrhman,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

oscar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: GR 님, 2023년 9월 23일
Dear Oscar,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

6/10 - 괜찮아요

Harun

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: GR 님, 2023년 9월 24일
Dear Harun, Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior experience for every customer, please let me know more details about your rate in order to improve our service.Kind Regards,Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

Shadi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect
2023년 9월에 3박 숙박함
답변 제공: GR 님, 2023년 9월 21일
Dear Shadi,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

2/10 - 너무 별로예요

Sasa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Total disaster and major, never ever seen before after so many years of traveling around the world, such a self ruling decision making and absolutely no hotel protocols followed or that they even ever existed from the management! Must shed light on the border line deceit and con artists techniques the hotel manager uses on travelers! Just saw my credit card additionally charged for absolutely bogus charges ,way after I have completed and paid in full my final bill obligations and had my trip completed and I have returned to US ! What a shame for such a non-professional and non acceptable behavior! Such a pathetic, disrespectful and disappointing experience with the management of this so-called 5 star establishment ! No way , respectfully!
2023년 9월에 3박 숙박함
답변 제공: gx 님, 2023년 10월 2일
Dear Sasa,Thank you for sharing your experience with us. We regret to hear that you had such an unpleasant experience at our hotel. Here at Novotel Istanbul Bosphorus, we strive to provide a professional and high-quality service for all our guests, and we take all feedback seriously. Our team works hard to ensure that all guests have an enjoyable and satisfactory stay during their time with us.We are an international brand and we are really sad to read your comment regarding on the border deception and scamming techniques; when we checked your reservation we did not take any payment as a pre authorization at your arrival because you booked and payed directly from Expedia. At your check-out you paid only your minibar extras. We invite you to check your bank account and contact directly your bank.We apologize for any inconvenience this may have caused you, and would like to thank you for bringing this to our attention. We hope that this experience does not put you off from returning in the future. Warm regards, Dilek SEVIG KOSEGuest Experience Manager

4/10 - 별로예요

Sriram

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
only hotel where they made me wait to do a checkout, for certifying mini bar content in room is intact. they gave me a ‘city view’ room and within shouting distance was a busy street with noise till 1 am.
2023년 9월에 2박 숙박함
답변 제공: gx 님, 2023년 9월 18일
Dear Sriram,Thank you for taking the time to review your stay at Novotel Istanbul Bosphorus. We are delighted to hear that you enjoyed our services and facilities. We apologize that our checkout process took longer than expected and we understand your frustration with the noisy city view room. At Novotel Istanbul Bosphorus, we strive to provide exceptional experiences to all of our guests and value feedback from customers like you. Thank you again for taking the time to share your experience.Sincerely, Dilek SEVIGGuest experience Manager

8/10 - 좋아요

Bertan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Konaklamamlz genel anlamda çok iyi geçti sadece gürültü çok fazla olabiliyor cam pencere acınca. Koridorda yemek kokusu çok fazla idi.
2023년 9월에 3박 숙박함
답변 제공: gx 님, 2023년 9월 18일
Değerli Misafirimiz,Novotel Istanbul Bosphorus'da gerçekleştirdiğiniz seyahat süresince yaşadıklarınızı dikkatimize sunduğunuz için teşekkür ederiz. Öncelikle, kalışınız süresince uluslararası hizmet kalitemizi yansıtamamış olmamızdan dolayı sizden özür dileriz.Yaşamış olduğunuz olumsuz deneyim ile ilgili ekip üyeleri ile gerçekleştirdiğim görüşme sonucu, aynı durumun ilerleyen tarihlerde, tekrar meydana gelmesini engellemek amacı ile gerekli önlemlerin alındığını bildirmek isterim.Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz.Bir başka seyahatinizde, sizi tekrar Otelimizde ağırlamaktan mutluluk duyacağız.Saygılarımızla,Dilek SEVIGGuest Experience MAnager

10/10 - 훌륭해요

Rami

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel in Istanbul
I love this hotel! This is my third time staying here, Anil is so good he always takes care of me. The staff is welcoming and helpful in so many ways. Highly recommended
2023년 9월에 2박 숙박함
답변 제공: gx 님, 2023년 9월 11일
Dear Rami,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 8박 숙박함
답변 제공: GR 님, 2023년 8월 23일
Thank you for taking the time to share your experience at Novotel Istanbul Bosphorus. We are very pleased to hear that we were able to provide you with a home away from home experience and that our staff were friendly and helpful. We are also delighted that you enjoyed the gym facilities and the delicious food from our rooftop restaurant. It is great to hear that you found our hotel to be a great sightseeing base with easy access to taxis across the bridge. We appreciate your kind words and look forward to welcoming you back soon! Warm regards, Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

Irene

We had an amazing stay!
2023년 7월에 2박 숙박함
답변 제공: gx 님, 2023년 8월 3일
Dear IRene,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

Rosalie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i would love to come back here it’s very close to anywhere you want to go ❤️
2023년 7월에 2박 숙박함
답변 제공: gx 님, 2023년 8월 3일
Dear Rosalie,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

2/10 - 너무 별로예요

ARUN

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Big Price No Service
Room allocated initially was horrible and had very poor reconditing and dirty smell. On insisting managed to get the room changed.Service overall horrible despite contacting the hotel no senior manager tried to contact or improve the service .Decided to change hotel Highly not recommend.
2023년 7월에 2박 숙박함
답변 제공: gx 님, 2023년 8월 3일
Dear ARUN S.,Thank you for taking the time to share your recent experience with us here at Novotel Istanbul Bosphorus. We are sorry to hear that your initial room did not meet your expectations and apologize for any inconvenience this may have caused. At Novotel, we strive to provide our guests with a comfortable stay and excellent service. We understand the importance of these factors and take all of our guests' feedback very seriously in order to continuously improve our services. We hope that despite this experience, you will choose to stay with us again when you return to Istanbul.Sincerely, Dilek SEVIG KOSEGuest Experience Manager

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great sightseeing base- amazing hotel
We booked Novotel as part of a longer trip travelling around Turkey. It has been our best stay so far- we slept as if we were in the clouds. The staff were very helpful and always happy to assist with a smile, true home away from home. We used the gym also which was great. We opted for no breakfast option due to so many restaurants in the area but if you have a chance to have lunch or dinner on the rooftop- the hotel restaurants has very tasty food and decor is also beautiful. All sightseeing is walking distance from the hotel but also easy to take a taxi across the bridge.
2023년 7월에 2박 숙박함
답변 제공: gx 님, 2023년 7월 18일
Dear Maria,Thank you for taking the time to share your experience at Novotel Istanbul Bosphorus. We are very pleased to hear that we were able to provide you with a home away from home experience and that our staff were friendly and helpful. We are also delighted that you enjoyed the gym facilities and the delicious food from our rooftop restaurant. It is great to hear that you found our hotel to be a great sightseeing base with easy access to taxis across the bridge. We appreciate your kind words and look forward to welcoming you back soon! Warm regards, Dilek SEVIG KOSEGuest Experience Manager

8/10 - 좋아요

Hamdi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Furniture very cheap and uncomfortable
2023년 7월에 8박 숙박함
답변 제공: gx 님, 2023년 7월 18일
Dear Hamdi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager