페리 터미널 셔틀

라마다 바이 윈덤 이스탄불 페라 여행 후기

5 out of 5
라마다 바이 윈덤 이스탄불 페라
Mesrutiyet Cad. Oteller Sk. 1/3, Istanbul

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 462개 이용 후기 중 135개" "
평점 8 - 좋아요. 462개 이용 후기 중 146개" "
평점 6 - 괜찮아요. 462개 이용 후기 중 102개" "
평점 4 - 별로예요. 462개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 462개 이용 후기 중 41개" "

7.4/10

청결 상태

7.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

원호

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
침대 안내를 잘 했으면 좋겠다
트윈베드를 신청 했는데 하나는 엑스트라 베드 였다. 처음부터 엑스트라 베드를 쓰는 줄 알았다면 다른 호텔을 이용했을것이다 같이간 친구에게 미안했다. 조식은 거의 매일 같았는데 조금 변화를 주면 좋겠다.
2019년 2월에 4박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2017년 9월에 3박 숙박함

2/10 - 너무 별로예요

Kemal

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함

10/10 - 훌륭해요

Ayachi

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay at the Ramada By Wyndham was amazing. The rooms were so clean and the service was outstanding.
2024년 1월에 2박 숙박함

8/10 - 좋아요

ali

연인과의 여행
좋아요: 편의 시설/서비스
All good I will go again
2024년 1월에 10박 숙박함

6/10 - 괜찮아요

Yomna

2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Mounir

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Uitstekend verblijf midden in de centrum top personeel schone kamers zeker voor herhaling vatbaar 👍👍
2024년 1월에 7박 숙박함

10/10 - 훌륭해요

Alina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함

6/10 - 괜찮아요

Duygu filiz

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Ramada pera
Otel konum olarak güzel bir yerde. Biz aile odasında kaldık oda küçük ebeveyn tarafında banyo var arada paravan kapı yapmışlar tuvalete girmek isteyen ebeveyn tarafına geçmek zorunda. Ayrıca kaldığımız oda temizlik personeli odasının yanıydı sürekli bir gürültü konuşma. Ve en kötüsü oda da pencere yok, çocuk tarafında bina boşluğuna bakan bir pencere vardı oda kilitli idi. Bir parmak boşluktan ne hava gelirse artık. Gece sıcaktan bayılacak dereceye geldik. Resepsiyon personelleri çok kibar ve yardımseverdi. Akşam dolaştıktan sonra çay içelim dedik 4 çay bir sıcak kakao 400 tl ödedik. Sabun havlu traş seti diş seti detayları düşünülmüştü.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Leila

단체 여행
별로예요: 숙박 시설 상태 및 시설
Beaucoup mieux avant
2023년 11월에 4박 숙박함

6/10 - 괜찮아요

Minesh

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We had several rooms booked, and reconfirmed a day prior to our travel (having seen other poor reviews), but upon arrival at the hotel and after 10-15 mins the reception at first advised we did not have all rooms booked and then said none of the rooms were available due to "natural disaster" The whole party was moved to another hotel for 1 night out of our 3 night stay. No manager was available until the 3rd night to be able to discuss this. On the second day in the hotel restaurant, whereby we had paid for dinner and was supposed to be open from 7pm to 9pm, ran out of food at 8:30pm and all food was taken away. The food situation was resolved on the 3rd day when management took note of our complaint. We were all vegetarian, had forewarned the hotel at the same time as booking and indeed on the morning of the 2nd night when we had to re-check in from the other hotel, yet the restaurant stated they had no idea about our request. Re:the inconvenience of room changes - the manager offered free access to swimming pool and steam room etc, which were included in the hotel stay anyway. One room's bathroom had mould all over the floor, nothing was done about it for the 2nd night, and on the 3rd night the room had to be changed. There were several other patrons at reception area either complaining or asking for rooms to be changed or even reduced to tears. Overall, the hotel seemed to be overbooked and staff were either stressed or appearing to be disinterested and even swearing.
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Hessam

가족 여행
별로예요: 청결 상태, 객실의 편안함
2023년 11월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Otel odaları ailelere göre dar. Konumu ve temizliği iyi.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Sonya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함

4/10 - 별로예요

Abdurrahim

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Wojciech

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

gökhan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean rooms, fantastic breakfast, great location. Helpful staff. All was perfect.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Vivek

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Give it misss - it is a mess not a hotel.
Everything went wrong. Check in took 2 hours and ended up missing our sight seeing tour. Hotels says, we don’t have reservations. Had to call hotels.com executive several time to get it sorted. Later once the reservation was traced, they provided us standard rooms instead of our booked deluxe jacuzzi rooms and had to struggle another hour to get it sorted. Over all missed a precious day out of my two days stay in Istanbul. Such a waste when you are on a tightly planned holiday.
2023년 10월에 2박 숙박함

4/10 - 별로예요

Ridwan

2023년 9월에 4박 숙박함

4/10 - 별로예요

Alessio

별로예요: 청결 상태
Struttura da rivedere … allarme antincendio alle 5.00 della mattina partito per un falso incendio .. piscine sempre piene di persone e mai utilizzato … servizio gluten free pessimo ..
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Saziye

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 5박 숙박함
답변 제공: Ms.CHAIMA 님, 2023년 8월 12일
Dear Ms. Saziye,Thank you for your glowing recommendation! We're absolutely thrilled to hear that you had a very nice experience at our hotel.Our team is overjoyed that you found our staff to be very nice. Providing excellent service is a top priority for us, and we're delighted that our efforts made a positive impact on your stay.We're also pleased that you enjoyed our very good location, allowing you to make the most of your time here. Your satisfaction is important to us, and we're grateful for your kind words.Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Thank you for choosing us, and we look forward to the opportunity to serve you again.Best regards, THE PEAK HOTEL & SPA

6/10 - 괜찮아요

Hamid Reza

가족 여행
좋아요: 직원 및 서비스
2023년 7월에 2박 숙박함
답변 제공: CHAIMA 님, 2023년 7월 8일
Dear valued guest,Thank you for taking the time to provide your feedback. We appreciate your input and value your opinion. We apologize if your experience fell short of your expectations.We strive to ensure that all our guests have a memorable and enjoyable stay, and we take your comments seriously. Your feedback will help us identify areas for improvement and make necessary adjustments to enhance our services.If there is anything specific you would like us to address or if there is anything we can do to make your stay more comfortable, please do not hesitate to let us know. We are committed to providing exceptional service and would be more than happy to assist you.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future, so we can deliver a superior experience that meets and exceeds your expectations.Warm regards,THE PEAK HOTEL & SPA

2/10 - 너무 별로예요

Victoria

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I have stayed at The Peak numerous times and had an excellent experience although this time the service was not good at all. We had to wait 30 minutes to check in as it was so busy. After we checked in the bellboy took my friend’s luggage to someone else’s room. When she called reception to ask for her luggage the staff hung up on her twice and was so rude. This is the second time I have stayed at the hotel in winter time and unfortunately the hotel turns off the air conditioning which is actually needed and there is only heating. It meant that I was sweating every night. This time my room was next to the lift and I couldn’t get any sleep it was awful. Last time I stayed my friend paid for a room with a hot tub and they gave her a normal room, when she complained to the third party booking company they approached the hotel who lied and told them she did have a hot tub room so she couldn’t even get a refund. I don’t think I will stay again.
2023년 5월에 1박 숙박함
답변 제공: ELIZA 님, 2023년 7월 2일
Dear Victoria, Thank you for sharing your feedback regarding your recent stay at our hotel. We are sorry to hear you had this inconveniences during your stay at our hotel. Please understand that since we are in a high season there can be busy times. Our hotel won't give you the room other than the one you have booked. And the reception does not hang up on our guests either, sometimes the line gets busy and you may have misunderstood it as a hung up. Our whole staff works hard to make you comfortable during your stay. We have a technic service that works 24/7 for these type of problems in your room. The only thing you have to do is report this type of things to us. Your satisfactio is our top priority and we appreciate your feedback to help us improve our services. Thank you once again for your feedback. We hope to have the opportunity to welcome tou back in the fututre for another enjoyable and improved service. Best regards, THE PEAK HOTEL & SPA.

10/10 - 훌륭해요

Khachig

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was perfect
2023년 6월에 3박 숙박함
답변 제공: ELIZA 님, 2023년 6월 21일
Dear Khachig, Thank you for sharing your feedback regarding your stay at our hotel. We are glad to know you had a great experience with our hotel. We do everything we can to make our customers comfortable and satisfied with their trip. And glad to get feedback, explaining they had a good time. Thank you once again for your kind words. We hope to have the opportunity to have you back for another enjoyable stay. Best Regards, THE PEAK HOTEL & SPA.

4/10 - 별로예요

Mohamad

가족 여행
별로예요: 숙박 시설 상태 및 시설
Not bad
2023년 6월에 6박 숙박함
답변 제공: HASNA 님, 2023년 6월 13일
Dear Mohamad,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that you enjoyed certain aspects of your experience, and we appreciate your valuable input.Our goal is always to provide excellent service, So we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future, We will pass on your Feedback on the services to our staff!! If there are specific areas where we can improve on your next visit, please let us know as feedback is always welcome here at THE PEAK HOTEL, Please, if you come back to our area, Do not hesitate to contact us as we would be delighted to have you back in our hotel. Best Regards, THE PEAK HOTEL and SPA

4/10 - 별로예요

Federico 님, Treviso

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Insonorizzazione camere pessime, finestra che si affaccia sul corridoio interno, rumori del personale dalle 6 del mattino
2023년 6월에 1박 숙박함
답변 제공: CHAIMA 님, 2023년 6월 12일
Dear Federico, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused by the poor soundproofing in the rooms and the noise from the staff in the early morning.Ensuring a peaceful and comfortable stay for our guests is a top priority for us, and we regret that we fell short in meeting your expectations in this regard. We appreciate your feedback as it helps us identify areas for improvement.We will thoroughly investigate the issues you raised and take appropriate measures to address the soundproofing and staff noise concerns. Your comments will be shared with the relevant departments to ensure that necessary steps are taken to minimize any disturbances to our guests.We value your patronage and hope that you will consider staying with us again in the future. We will make every effort to ensure that your next visit is more enjoyable and meets your expectations.

8/10 - 좋아요

Ahmad

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 6박 숙박함
답변 제공: CHAIMA 님, 2023년 6월 11일
Dear Ahmad, Thank you for taking the time to write such a positive review of your recent stay with us. We truly appreciate your kind words and feedback.We are delighted to hear that you found our location convenient and that our staff provided excellent service. It is our goal to ensure that every guest feels welcomed and well taken care of throughout their stay. Your compliments will be shared with the entire team, as it serves as a great motivation for us to continue delivering exceptional experiences. Once again, we appreciate your positive feedback and recommendation. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can assist you with, please do not hesitate to let us know. We are always here to ensure your satisfaction. Best regards, THE PEAK HOTEL & SPA

8/10 - 좋아요

Petrus Johannes

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I like the possition of this hotel, the crew is friendly. The rooftopbar was closed that was disappointing. Housekeeping took my daughters empty parfumbox from her desk. The hotel is okay but not excellent.
2023년 5월에 4박 숙박함
답변 제공: thank you 님, 2023년 5월 31일
Dear Guest,Thank you for taking the time and sharing your feedback with us, we really appreciate it. We are delighted to hear that your stay was overall satisfactory and that our staff was helpful and warm. Our location is one our best assets so knowing that our guests make the most out of it is nice. We are sorry that our Rooftop bar was closed since it was under some renovations to prepare it for the summer. If you ever come back to this area, we would be thrilled to welcome you again, this time with all our facilities available. Also, we appolagize for any inconvenience that might have occured with the housekeeping, it is noted and will be conveyed to the related departments.Once again thank you for your kind words.Best Regards,THE PEAK HOTEL & SPA

10/10 - 훌륭해요

Aza 님, Brooklyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
S Sh hh
2023년 5월에 1박 숙박함
답변 제공: Thank you 님, 2023년 5월 30일
Dear Guest, Thank you so much for your amazing review and for choosing our hotel for your comfortable stay. We are thrilled that you had an excellent experience and our staff exceeded your expectations. Our team takes great pride in providing exceptional service, and your feedback is truly rewarding. It was our pleasure to have you as our guest, and should your travels bring you back to this area, we would be honored to welcome you back for another fantastic stay. Thank you once again for your kind feedback. Warm regards, THE PEAK HOTEL & SPA.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is clearly undergoing renovation - the hallways were a bit scrappy while they were being fixed up - the rooms however were perfectly comfortable. I had a room with a spa bath and a spa bath on the balcony and it was great! Would stay here again - would love to see what the hallways are like post-renovation!
2023년 4월에 3박 숙박함
답변 제공: Hedil 님, 2023년 5월 2일
Dear Steven. Thank you for choosing the peak hotel. we are so glad to hear you had a great time in our hotel .and we are very sorry for the renovation that you had witnessed. we are trying our best to achive our guest expectations therefore we had to make some renovation for some flats in our hotel and we are almost finished. it would be more then pleasure to see you again. THE PEAK HOTEL & SPA

10/10 - 훌륭해요

Kestrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2023년 4월에 2박 숙박함
답변 제공: Thank you 님, 2023년 4월 20일
Dear kestrina,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay and that our team was able to provide you with excellent service. We take great pride in our hotel and are delighted to hear that you found our accommodations comfortable and our amenities to your liking. We are also happy to hear that you found our location convenient for your needs. Thank you again for sharing your positive experience. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back in the future.Best regards,THE PEAK HOTEL & SPA

8/10 - 좋아요

Marko

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Thank you 님, 2023년 4월 19일
Dear Marko,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay and that our team was able to provide you with excellent service.We take great pride in our hotel and are delighted to hear that you found our accommodations comfortable and our amenities to your liking. We are also happy to hear that you found our location convenient for your needs.Thank you again for sharing your positive experience. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back in the future.Best regards,THE PEAK HOTEL & SPA

4/10 - 별로예요

Sebahat

2023년 4월에 5박 숙박함
답변 제공: CHAIMA 님, 2023년 5월 17일
Thank you for taking the time to share your review. We value and appreciate all the feedback we receive from our guests, including any complaints.We sincerely apologize for any misunderstanding or inconvenience that may have occurred during your stay. It is always our aim to provide a positive and enjoyable experience for all our guests. We appreciate your feedback and will use it to further improve our services and communication. Should you have any further concerns or questions, please do not hesitate to contact us directly. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you again in the future.Best Regards, THE PEAK HOTEL & SPA.

8/10 - 좋아요

oren

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
It was a bit noisy at night. Disappointed with the service, air conditioners only work on heat or only cold. The hotel's policy is not comfortable at all. We were very hot the first night until they moved the same room only in the middle of the night.
2023년 3월에 3박 숙박함
답변 제공: HASNA 님, 2023년 4월 6일
Dear Guest ,Thank you for taking the time to review your stay at Peak Hotel, reviews play an important role in understanding the quality of our services and the level of satisfaction of our customers. We would like to thank you for your comments as they help us to take the necessary actions and decisions. We will certainly take your comments into account when taking the necessary measures. We apologize for the situation I explained above, But rest assured that this is the first time this has happened at our hotel and normally we do not allow this to happen at our property, please note that it was urgent to make repairs in our premises just for your safety, in addition we have air conditioning in all rooms and it was just misuse , However, We will pass your comment on the services to our staff! We hope that during your next visits you will have the opportunity to discover more of what we have to offer in our services. If there are any specific areas we could improve on your next visit, please let us know as we always welcome feedback here at The Peak Hotel ,Dear Guest, Please if you return to our area, Do not hesitate to contact us as we would be delighted to see you back at our hotel.Best Regards THE PEAK HOTEL and SPA

6/10 - 괜찮아요

Luis

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There were peoblem in the room. It took me ONLY 7 requests to get the shower fixed. Not good
2023년 3월에 4박 숙박함
답변 제공: HASNA 님, 2023년 4월 6일
Dear Guest ,Thank you for taking the time to review your stay at Peak Hotel, Reviews play an important role in understanding the quality of our services and the level of satisfaction of our customers. We would like to thank you for your comments as they help us to take the necessary actions and decisions. We will certainly take your comments into account when taking the necessary measures, We will pass your comment on the services to our staff! We hope that during your next visits you will have the opportunity to discover more of what we have to offer in our services. If there are any specific areas we could improve on your next visit, please let us know as we always welcome feedback here at The Peak Hotel ,Dear Guest, Please if you return to our area, Do not hesitate to contact us as we would be delighted to see you back at our hotel. Best Regards THE PEAK HOTEL and SPA

10/10 - 훌륭해요

Amine

2023년 3월에 1박 숙박함
답변 제공: Thank you 님, 2023년 4월 19일
Dear AMINE,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay and that our team was able to provide you with excellent service.We take great pride in our hotel and are delighted to hear that you found our accommodations comfortable and our amenities to your liking. We are also happy to hear that you found our location convenient for your needs.Thank you again for sharing your positive experience. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back in the future.Best regards,THE PEAK HOTEL & SPA

4/10 - 별로예요

Aftab

단체 여행
별로예요: 직원 및 서비스, 객실의 편안함
Poor service, slow to respond, forgetfulness, great location
2023년 2월에 7박 숙박함
답변 제공: YASMINE 님, 2023년 2월 12일
Dear Guest, Thank you or choosing our hotel and staying with us. Thank you as well for taking time to write us such an insightful review as it both motivate us to work harder and help us get an insight on the type of experiences guests have at our hotel. We are delighted that you have found the location of our hotel to be to your liking as it is close to Istiklal street, glata tower, and many more touristic places. We apologize that this was your experience at our hotel. We will invistigate the situation with our staff to make sure that such mishaps do not occur again at our hotel. If you ever come to visit Istanbul again, please do not hesitate to give our hotel a second chance and reside in it again as we would love to welcome you back. Best regards, THE PEAK HOTEL & SPA

10/10 - 훌륭해요

Hakan

2023년 2월에 4박 숙박함
답변 제공: YASMINE 님, 2023년 2월 11일
Dear Guest, Thank you for leaving us such an uplifting review and such a perfect score ! Please do not hesitate to stay at our hotel again, we would love to welcome you back, Best regards, THE PEAK HOTEL & SPA

6/10 - 괜찮아요

Mostafa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately, the temperature of the rooms was not good. I had two different rooms there and one was too cold and another too hot, while one of them was on the street side and too much noise was coming into the room during the night.
답변 제공: YASMINE 님, 2023년 2월 6일
Dear guest, Thank you for choosing our hotel and staying with us, Thank you as well for leaving us such an insightful review, not only does it help us determine the satisfaction level of our clients, it also motivate us to work harder. We would like to apologize for the inconviniences you have faced at our hotel, however, it is mendatory from our part to provide an explanation on the situation. Each room at ur hotel has temperature controller for both cold and hot air, and you can definetly change the temperature from your room. You could have also contacted the staff to help you adjust the temperature in the room as they are always ready to help. Please accept our apology and our explanation and try to give our hotel a second chance in case you come and visit the country again. Best regards, THE PEAK HOTEL & SPA

6/10 - 괜찮아요

Johan

단체 여행
2023년 1월에 2박 숙박함
답변 제공: THE PEAK HOTEL AND SPA 님, 2023년 1월 28일
Dear Johan,Thank you for taking your precious time to share with us your recent experience at The Peak Hotel & Spa.We are delighted to know that you have enjoyed every single moment of your stay and personalized services given by our staff.We would appreciate if you could kindly share your feedback of your experience by reaching out to us with a details to address areas of improvement.Please kindly be assured that our guests satisfaction is our priority, and we highly appreciate your constructive feedback.Your Sincerely, The Peak Hotel & Spa

10/10 - 훌륭해요

Mustafa Cemal

2023년 1월에 1박 숙박함
답변 제공: THE PEAK HOTEL AND SPA 님, 2023년 1월 28일
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are very pleased to hear that our staff made your stay pleasant,Our goal is always to exceed your expectations! We are delighted to know that you have enjoyed every single moment of your stay and personalized services given by our staff.We are delighted to know that you had an excellent experience at our hotel and made a lot of happy memories during your stay. Your kind comment about our hotel and service from our team member are sincerely appreciated.Your motivating rating were shared with the rest of team on your behalf with a great pleasure.We hope to have the pleasure to welcome you back in the near future.Best regards,The peak Hotel & Spa.

10/10 - 훌륭해요

Waleed

6/10 - 괜찮아요

Mehmet Zafer

2023년 1월에 1박 숙박함
답변 제공: THE PEAK HOTEL AND SPA 님, 2023년 1월 28일
Dear Johan,Thank you for taking your precious time to share with us your recent experience at The Peak Hotel & Spa.We are delighted to know that you have enjoyed every single moment of your stay and personalized services given by our staff.We would appreciate if you could kindly share your feedback of your experience by reaching out to us with a details to address areas of improvement.Please kindly be assured that our guests satisfaction is our priority, and we highly appreciate your constructive feedback.Your Sincerely, The Peak Hotel & Spa

4/10 - 별로예요

Marian

출장 여행
좋아요: 청결 상태
Too much noise Can’t sleep very well until 3am Bed is hase too much noise People is talking in my next room too high Breakfast and hotel cleaning is very good The doorman has a beautiful security Dog I love this dog
2023년 1월에 4박 숙박함
답변 제공: THE PEAK HOTEL AND SPA 님, 2023년 1월 17일
Dear Guest,Thank you for choosing our hotel and staying with us. We are very pleased to hear that you found our security dog Linda to be beautiful. We are very pleased to hear you feedback about our hotel however we have to provide some explanations on our parts. The hotel is situated in a very busy street in the middle of Taksim which is why there is noise. We would be very pleased if you can consider our explanation. We will be very happy to welcome you again at our hotel.Best regards,The Peak Hotel and SPA

8/10 - 좋아요

Farouk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel near Istiklal street
I stayed at the Peak hotel years ago and I must say they've really did a good job with the renovations,the lobby is beautiful and glitzy.On arrival we were warmly welcomed and offered drinks while the check in was being done. Unfortunately the room I booked was not available for the first night but I was offered one of three other rooms which I reluctantly accepted, I was offered a complementary dinner for the inconvenience for my family and I. The location is absolutely perfect, just off Istiklal street and close to Taksim square with loads of shops and restaurants around. The staff were amazing and extremely friendly and helpful especially Mohammed at guest relations. The rooms are modern, clean and comfortable. Overall I was very happy with my choice and as a regular visitor to Istanbul I'll definitely return.
2023년 1월에 2박 숙박함
답변 제공: The Peak Hotel and Spa 님, 2023년 1월 13일
Dear Guest Greetings from The Peak hotel!Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at THE PEAK HOTEL . And you are satisfied from our services and especially our staff members in the hotel.We are glad to know that the management of the hotel brought joy to you and we made your stay joyful and memorable for you and delighted to see such brilliant response from you. Please keep us in your good book and we would love to have you at our hotel again. With warm regards, Team, The Peak Hotel and SPA.

6/10 - 괜찮아요

Rosa

좋아요: 청결 상태
Assolutamente no 5 stelle Avevo prenotato una Junior suite e mi hanno dato una camera che non ci stavi in piedi ,fortunatamente poi cambiata ma non cin junior suite Avevo diritto a delle detrazioni ma non sono state fatte Impossibile anche farsi stampare una mail
2022년 12월에 8박 숙박함
답변 제공: THE PEAK HOTEL AND SPA 님, 2023년 1월 13일
Dear Guest Thank you for choosing our hotel and staying with us. Feedback plays an important role to understand the quality of the services we are providing and the satisfaction level of our guests.Please note that Junior Suites have a good space with a balcony and can also accommodate Two people as well. We would like to thank you for the feedback as it helps us to make necessary actions and decisions. We will surely consider your feedback while taking necessary steps. please be informed that the management and staff is always available to reach out to our guests and to solve the issues.With warm regards, Team, The Peak Hotel and SPA.

2/10 - 너무 별로예요

nicholas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We couldnt fully check in, they would not let my girlfriend in because they didnt like the way she was dressed. I briefly went into the room beforehand, there was dirty underwear on the floor and i was appauled. We didnt want to stay and they refused to give the money back to me. Please be careful.
답변 제공: Yasmine 님, 2023년 1월 13일
Dear guest,Thank you for choosing our hotel and staying with us. We would like to kindly thank you mr. Nicholas for leaving a review about our hotel as all feedback is valuable to us. We are terribly sorry that your experience fell short of your expectations. However, please be informed that the management and staff is always available to reach out to our guests and to solve the issues. Feel free to contact us for any further requests. Best regards,team the peak hotel.

10/10 - 훌륭해요

Paul

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are amazing! Location is good and good value for money
2022년 12월에 3박 숙박함
답변 제공: Um Ul Baneen 님, 2022년 12월 9일
Dear Guest, Thank you for staying at our hotel, we are more than pleased to know that you are satisfied from our services and especially our staff members in the hotel. We are glad to know that the management of the hotel brought joy to you and we made your stay joyful and memorable for you and delighted to see such brilliant response from you. Please keep us in your good book and we would love to have you at our hotel again. With warm regards, Team, The Peak Hotel and SPA.

4/10 - 별로예요

Leila

단체 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Confort literie Médiocre
Confort médiocre ! Literie de mauvaise qualité Point positif : l’emplacement Malgré les prix affichés le personnel se permet d’appliquer ses propres tarifs !
2022년 11월에 3박 숙박함
답변 제공: Um Ul Baneen 님, 2022년 11월 25일
Dear Guest, Thank you for choosing our hotel and staying with us. Feedback plays an important role to understand the quality of the services we are providing and the satisfaction level of our guests. We would like to thank you for the feedback as it helps us to make necessary actions and decisions. We will surely consider your feedback while taking necessary steps. Dear Guest, we apologize for the situation you explained above, but please be informed that the technic service is always available to reach out to our guests and solve the issues.. Please accept our apology as we are looking forward to have you here again in order to provide you with the best of my services. Best Regard, Team, The Peak Hotel and SPA.