Hotel has 4 apartment rooms consisting of two suites (nos.3,4), one ordinary room (no.2) and one basement. When booking I was looking at comparable large suite rooms in good hotels at about the same price, and the suite rooms 3,4 looked good. It was really important for this short holiday that we had a lovely room. I booked no.4, a large bright open-plan suite with dividing curtain, and separate kitchen, on the top floor. I was completely shocked on check in to be led into a dark small ground floor room. I protested. In the conversation that followed the staff explained they decided to put me in the smaller room because a family should better take the larger room. I protested strongly at them not honouring our reservation and we decided to find another hotel. The hotel said they would then charge us for the full four nights if we didn't agree to stay, but would move us on the next day and offered a (pointless) small deduction on the price. We accepted under strong protest, spent a terrible night, and the next morning we packed up everything to relocate room. We arrived back in the hotel that evening and were told the guests in our room would not move. We were forced to stay another night in the small dark ground floor room, and yet again to pack ready to move the next day. On day three we were eventually moved, but as I had to leave on day four this was a totally ruined holiday. The hotel is totally untrustworthy. Terrible holiday. Terrible.