Estimado cliente Agradecemos su valoracion, esperamos contar con su preferencia nuevamente Saludos

Estimado Sr Carlos, estamos contentos de saber que su estancia fue satisfactoria y que se ha llevado una gran experiencia. Lo esperamos nuevamente.

Dear Mr Scott, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On the other hand, we are grateful for your highlight on the quality of the products and drinks. We look forward to seeing you next vacation.

Dear Mr. Rafael, we are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the experience.

Estimada Amy, agradecemos el tiempo que tomó para evaluar nuestras instalaciones y servicio. Le esperamos nuevamente.

Estimado Sr. Pedro, lamentamos que su estancia no haya sido satisfactoria, nos hubiera gustado que durante su estancia se acercara con alguno de nuestros ejecutivos, estamos seguros que podíamos hacerlo mejor, continuaremos trabajando en las áreas de oportunidad que nos ha señalado ya que nuestro principal interés es la satisfacción de nuestros huéspedes.

Dear Ms Yvonne, we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you for giving us your trust and preference

We are very happy that your stay was satisfactory. We hope to see you soon.

Estamos encantados de que su estancia haya sido satisfactoria. Le esperamos nuevamente.

Apreciamos mucho que elogiara nuestro plan de alimentación del todo incluido, así como mención del staff. Estamos trabajando diariamente en el mantenimiento tanto de las instalaciones como las habitaciones, continuaremos reforzando esta área de oportunidad que nos señala.

Estamos encantados de que haya disfrutado del todo incluido, lo que permite a nuestros huéspedes disfrutar de nuestros bares y restaurantes. Hemos tomado nota de la sugerencia de los restaurantes de especialidades, aunque nos gustaría comentar que contamos con un concepto Premium Level que le da acceso a las cenas de especialidades por cada noche de su estancia además de otros beneficios como room service 24 hrs, bebidas exclusivas, acceso a la sala lounge, entrada anticipada y salida tardía. Los esperamos nuevamente.

Estimado Sr. Saul Chavez, primeramente nos disculpamos por los inconvenientes que hayan podido ocurrir durante su estancia, nos hubiera gustado que se acercara con alguno de nuestros ejecutivos y hacer su estancia más placentera.Hemos tomado nota de los rubros con oportunidad de mejora. Deseamos nos brinde la confianza de servirle nuevamente y poder cambiar su experiencia en las instalaciones y servicios que ofrecemos.

Muchas gracias por evaluar nuestras instalaciones y servicios. ¡lo esperamos pronto!

Estimado Sr. Raúl, lamentamos leer acerca de su descontento con la limpieza de su habitación en Barceló nos esforzamos por proporcionar la eficiencia total en esta área. Somos plenamente conscientes de que la higiene y la limpieza son aspectos de gran importancia para que nuestros huéspedes se sientan cómodos al 100% en nuestros hoteles. Apreciamos que haya contactado a nuestra recepción y lamentamos que con el cambio de habitación y los demás servicios del todo incluido, no lográramos cambiar su percepción. Nos comprometemos a modificar cualquier actuación que nos aleje de nuestro objetivo, el cual es que nuestros huéspedes se sientan atendidos y bienvenidos en todo momento.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.We will continue working in the areas of opportunity that you mention. We look forward to seeing you on your next visit.

We are excited to know that your stay was satisfactory. We are waiting for you again.

Estimado OsminApreciamos el tiempo que ha dedicado para evaluar nuestras instalaciones y servicio, nos entusiasma saber que su estancia fue satisfactoria.

Estamos encantados de que haya disfrutado del todo incluido y apreciamos sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestro hotel. Les felicitaremos en su nombre por la contribución que han llevado a cabo para asegurar su bienestar durante su estancia con nosotros.

We are happy that your stay was satisfactory and that our staff made you feel special. We are waiting for you again in this his house.

Apreciamos el tiempo que ha dedicado para evaluar nuestras instalaciones y servicio. Nos agrada que su estancia haya sido satisfactoria. Trabajaremos en las áreas de oportunidad que nos señala. Le esperamos pronto.

Estimado Sr. Juan Pablo, muchas gracias por tomar tiempo de evaluar nuestras instalaciones, tenga seguridad que seguiremos trabajando para mantener en buena presentación las áreas y también apreciamos sus elogios a nuestro equipo, ellos trabajan muy duro todos los días para asegurarse de que nuestros clientes se sientan bien atendidos en todo momento.

Nos encanta leer que se llevan una buena experiencia de su estancia en nuestras instalaciones y también de la belleza de Ixtapa, poder disfrutar de los atardeceres sobre el mar desde la habitación. Trabajaremos en las áreas de oportunidad que nos señala y los esperamos de vuelta.

Estimado Sr Freddy, agradecemos el tiempo que ha tomado para evaluar nuestro servicio e instalaciones, le esperamos de nuevo en esta su casa.

Dear Ms. Carol, first of all we would like to thank you for your preference and also that you will highlight the kindness of our staff. Although the construction is some years old, we make sure to ensure that the rooms are comfortable, renewing the beds annually, as well as keeping the furniture in good presentation. . We are waiting for you again in this her house.

Estimada Sra MyrnaPrimeramente agradecemos en tiempo que ha dedicado para evaluar nuestras instalaciones y servicio. Le esperamos nuevamente en esta su casa

We are grateful that you pointed out the quality and gastronomic diversity. We will work on the areas of opportunity that you mention

We are happy that you returned to our property and that this time there were no maintenance details. We are sorry that the buffet food was not to your liking... we will continue working on the diversity of daily preparations, but we would like to comment that we have a policy that if you do not like something about the buffet you can ask the captain or waiter to prepare it. of the dish of your liking.

Estimada Arit, apreciamos el tiempo que ha dedicado para evaluar nuestras instalaciones y servicio. Estamos contentos de conocer a través de su puntuación que su estancia fue satisfactoria. Le esperamos pronto.

Estimado Sr Jorge Ernesto, nos entusiasma saber que su estancia fue satisfactoria. Le esperamos en las siguientes vacaciones.

Dear Mrs. Yesenia Carlota, we appreciate that you highlight the location of our property, without a doubt we are in an unbeatable area in Playa El Palmar, we also thank you for referring to Mrs. Idolina since now we will be able to let her know the positive impact they had in your stay. We regret that the variety of food in the buffets has not been satisfactory, we will reinforce this area of opportunity that you point out to us, although we differ on the quality of the drinks and liquors that we offer for our All Inclusive clients, since unlike our competitors, We have an excellent selection and in the Premium Level we have selected a higher range among other benefits such as reservations in specialty restaurants for each night of stay, early check-in and late check-out, 24-hour room service, unbeatable ocean views on floors 10 to 20. 12 and many more benefits that can undoubtedly improve the stay of our guests. We hope you give us the opportunity to serve you again and that you can have a better experience in our facilities.

Estamos encantados de leer sus comentarios alabando a nuestro personal, puesto que nos esforzamos diariamente en ofrecer un servicio atento y personalizado a nuestros clientes. También estamos muy contentos de leer que le gustó la habitación en la que se alojó y que ha encontrado que estaba limpio y cómodo en todo momento.Le esperamos nuevamente en esta su casa.

Verdaderamente, nuestro hotel está situado en una zona inmejorable de la zona hotelera de Ixtapa y que permite a los huéspedes disfrutar de la Playa El Palmar y sus hermosos atardeceres. Estamos felices de que su estancia haya sido satisfactoria, le esperamos nuevamente.

Estimado Sr. Miguel, hacemos todo lo posible para asegurar que nuestros clientes puedan disfrutar de una experiencia gastronómica enriquecedora en un entorno inigualable y con un excelente servicio. Nuestro equipo de cocina en conjunto con el chef ejecutivo, seguirán trabajando para que se sorprenda con deliciosos platos locales e internacionales en su próxima visita.

At Barceló we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday expérience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times.

We greatly appreciate your comments on the of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team.

We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Ixtapa. we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement.We will continue working in the areas of opportunity that you mention and we hope you will give us the opportunity to serve you again and you will have a better experience of our facilities and service.

We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.

We are excited to know that you enjoyed the dining options at the specialty restaurants and themed buffet dinners. The airport is small but the proximity to the tourist area of Zihuatanejo and Ixtapa is unmatched, in a short time you can arrive at the hotel and start enjoying your vacation. We look forward to seeing you again.

Estimado Eric, Gracias por responder la encuesta de satisfacción, esperamos poder volver a contar con su presencia pronto.

Apreciamos sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestro hotel. Les felicitaremos en su nombre por la contribución que han llevado a cabo para asegurar su bienestar durante su estancia con nosotros. Le esperamos nuevamente.

We appreciate that you found the staff friendly and helpful and that thanks to them your stay was satisfactory. We would also like to highlight the benefits of the Premium Level, which has access to the lounge that has canapes and exclusive drinks, as well as access to specialty restaurants for each night of your stay, among other additional benefits, we have taken note of the area of opportunity that points out to us. We are waiting for you again.

Estimada Vanessa, nos hace felices saber que su estancia fue satisfactoria y que en cada visita, hemos logrado que superar sus expectativas, apreciamos que resaltara la amabilidad de nuestro staff, así como las actividades de nuestro equipo de animación. Los esperamos nuevamente.

We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day. We look forward to seeing you on your next vacation.

The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement.

We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day. We are waiting for you again.

Estimado Iván, muchas gracias por compartimos tu experiencia mediante la encuesta de satisfacción referente a nuestras instalaciones y servicios. Te esperamos nuevamente

We are excited to know that this time you found our facilities and service better than your last visit, we will continue working to continue offering the best experience on your next visit.

We appreciate the time you have taken to evaluate our facilities and services, we are happy that you liked the service and food.

Estimada Carmen, hemos tomado nota de las áreas de oportunidad que nos señalas en instalaciones y alimentos en términos de variedad y sabor.Los departamentos implicados han sido informados acerca de sus comentarios y estamos seguros de que nos ayudarán a mejorar. Trabajamos muy duro, tratando de superar las expectativas de los huéspedes y su opinión nos ha estimulado para continuar esforzándonos para lograr su satisfacción si decide honrarnos con una nueva visita.

Dear Mr. Terry, we appreciate the time you have taken to evaluate our facilities and service, although the construction is a few years old, we are working on providing adequate maintenance to make it functional and comfortable for our guests. We appreciate that you pointed out the variety of our foods in the buffet and we would like to highlight the policy that we have visible on the tent card "If you don't want anything from the buffet, you can request something of your preference from the waiter, captain or chef." We look forward to seeing you on his next visit.