전용 해변, 백사장, 비치 바

카탈리나 비치 리조트 여행 후기

3 out of 5
카탈리나 비치 리조트
Playa De La Ropa S/N, Apartado Postal # 23, Zihuatanejo, GRO

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 323개 이용 후기 중 114개" "
평점 8 - 좋아요. 323개 이용 후기 중 112개" "
평점 6 - 괜찮아요. 323개 이용 후기 중 56개" "
평점 4 - 별로예요. 323개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 323개 이용 후기 중 14개" "

8.2/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Alison 님, Olympia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's right on the beach, palapas for shade and wonderful staff providing food service there. The gorgeous pool was a nice alternative to beach swimming. This is a mid-century hotel with fantastic touches, grounds and history. There are LOTS of stairs, fyi. Go to an Ixtapa all-inclusive if you want sterile and impersonal staff! This place has charming character. A gem with great breakfasts, a sunset view bar and restaurant and friendly staff. Why ever leave?
2024년 2월에 7박 숙박함

6/10 - 괜찮아요

Michelle

좋아요: 직원 및 서비스
If you are going there for a nice relaxing time you just need to know that there are a lot of stairs from the lobby to the beach (over 250)! I didn’t know but a lot of the people I talked to love it. I guess if you call the office they can drive you down but who wants to do that?! The hotel is very rustic and could definitely use a make over! It has been there for years and people keep coming back. It was recommended to me and I trusted the person that told me about it. Next time I will be sure to do my homework! Everyone that worked there were very nice!
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and ambiance are unparalleled, as is the location of the hotel. The property is a tropical paradise. If you like a challenge, there are 275 steps from the beach to the reception area, which I was able to navigate, daily, 90 days after a broken ankle... We called it "bootie" camp. Mind you, keep in mind, it is important to be a fit person, old or young, and not ideal for very small children. Overall, 5 stars.
2024년 2월에 17박 숙박함

4/10 - 별로예요

Barrett

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The 270 step to the beach would be tough for anyone not in shape or with a physical disability
2024년 2월에 8박 숙박함

6/10 - 괜찮아요

Michelle

2024년 2월에 6박 숙박함

4/10 - 별로예요

Greg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property has a beautiful location on the beach the staff in some areas need more training but will do anything you ask. Very nice people. facility is tired in areas. What ruined my stay was EXPEDIA misrepresenting the room i was getting. What was advertised and what I got were totally different. I am sure all hotels have less desirable rooms and this is what Expedia got me. Staff showed me the room I thought I was getting and it was lovely and would have been a treat to stay in. My first and last time with Expedia.
2024년 2월에 14박 숙박함

8/10 - 좋아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property overall was good. The only 2 things that could be improved upon was the way they handled the credit card info at check in. We had to give them the credit card times the day we checked in and they still did not have the information the day we checked out. Breakfast was not up to par. We ordered what we wanted and they gave us what they wanted us to have.
2024년 2월에 7박 숙박함

6/10 - 괜찮아요

Linda

단체 여행, 연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is in a lovely location on the beach but it has over 200 stairs to go up and down to get to the room, reception, restaurant and beach. The building is in disrepair and the rooms need upgrading. The fridge in the room was so noisy and got really hot. The ceiling fan was not properly attached to the ceiling. The majority of the staff were great. I would not stay there again. There are many hotels on that beach which are much nicer.
2024년 1월에 7박 숙박함

8/10 - 좋아요

Brian 님, Vancouver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 9박 숙박함

8/10 - 좋아요

Mathew

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 3박 숙박함

8/10 - 좋아요

Bev

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked the bottled water that was available in the lobby and in the dining room.
2024년 1월에 7박 숙박함

6/10 - 괜찮아요

ROBERT

2024년 1월에 2박 숙박함

4/10 - 별로예요

Laura

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
Ad says “pet friendly”, maybe so but you can’t take them anywhere and not supposed to leave alone in your room, and a 600 peso per day charge, not mentioned. Didn’t find out room had no AC until check in. Some of the cheapest TP we’ve seen anywhere. The view was great from room balcony. Short taxi ride to market and restaurant area. Overall, not worth the price we paid.
2024년 1월에 2박 숙박함

8/10 - 좋아요

Thomas

2024년 1월에 4박 숙박함

8/10 - 좋아요

Calla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A charming old hotel. Great location and excellent service. A bit shabby but that gives it character. Great views of La Ropa from our deck, the bar and the restaurant. Good breakfast included in room rate. Lots of stairs up and down from the beach so might be difficult for those with mobility issues.
2024년 1월에 7박 숙박함

10/10 - 훌륭해요

Kathryn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great place to stay. Its safe, convenient and beautiful! Staff were very good and helpful. Team leader Alfredth was friendly, competent and always willing to help!
2024년 1월에 10박 숙박함

4/10 - 별로예요

Consuelo

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I loved the people working there, they were so kind and helpful. I appreciated the work they did and the help they assisted with. However the rooms are different than what’s being advertised. Outside of the rooms is a lot nicer but the room itself was disappointing.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Marco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
inténtalo
Muy buen trato del personal que atiende, lugar localizado en una colonia segura lo malo es que no se le permitió a mi perrita estar en la playa pese a que es pet friendly el lugar
2023년 12월에 3박 숙박함

8/10 - 좋아요

Rhona

2023년 12월에 7박 숙박함

2/10 - 너무 별로예요

Gary

2023년 12월에 9박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 12월 21일
Dear guest! Your opinion is very important for us. Thanks for your preference. Hotel Catalina Beach Resort, your home away from home!The management,

8/10 - 좋아요

Aaron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The view of Playa LaRopa and the bay from our king bed terrace room was amazing! The terrace was large with lounge chairs and a hammock. Nice for relaxing in the evening! Our room was very clean and the AC kept us cool. We selected breakfast included for our 7 day stay and were glad we did! I particularly liked the Huevos Rancheros! All breakfasts included fresh fruit, orange juice and bread with jam. The staff at the restaurant are excellent as well! Some things to keep in mind if planning to stay here. To get around the resort and down to the beach there are many steps to negotiate. For us it was ok after a few days we were comfortable with the steps. If you have problems with mobility you may find it difficult staying here. Also this is an older resort (I believe one of the first in the area )so there are some issues with maintenance for example missing railings on some walkways. Over all I didn't find this a big issue the age of the resort after all is part of its charm! Over all we really enjoyed our stay at the Catalina Beach Resort and would stay here again! Safe Travels! Aaron
2023년 11월에 7박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 12월 21일
Hello Aaron!! Thank you very much for your words, it really motivates us to move forward!! We strive every day to provide you with the best service. Thank you very much for your preference, we are waiting for you with a lot of love at Catalina Beach Resort, your home away from homeThe Management,

10/10 - 훌륭해요

Hank

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and well located on La Ropa
2023년 11월에 7박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 12월 21일
Hello Hank, thank you very much for staying with us. We are waiting for you again, this is your home away from home! Catalina Beach Resort.The Management

6/10 - 괜찮아요

Frank

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hard mattresses Too many stairs Not close to anything Very old fixtures Only 1 way to acquire Ice
2023년 11월에 6박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 12월 21일
Hi Frank! Thank you very much for your comments, this helps us to continue striving and improving. We hope to see you again, we would love to.Greetings from your home away from home, Hotel Catalina Beach Resort.

6/10 - 괜찮아요

Patrick

가족 여행
Really old and run down. Staff was friendly.
2023년 11월에 2박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 12월 21일
Hi Patrick! Thank you very much for staying with us. Your comments help us continue striving to continue improving. A hug and we hope to see you again to provide you with excellent service.The Management

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Catalina provides an authentic Mexico experience…
2023년 10월에 7박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 12월 21일
Mark, thank you very much for your words, this helps us strive harder every day. See you very soon!! A hug The Managament

8/10 - 좋아요

Laurie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We absolutely loved the grounds of this property, they were so beautiful and lush and green. Lots of flowers and trees and shrubbs. The views from the rooms and from the bar and restaurant are unmatched and gorgeously stunning! As beautiful as the stairs are on the grounds, they were tiresome to climb everyday, but somehow with the stunning views they were worth it I guess! The property could use some maintenance of the buildings. All in all, we truly loved this property and the staff was so friendly and always went above and beyond their job. We would definately come back!!
2023년 11월에 7박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 12월 21일
Thank you very much Laurie for your words! We are striving to continue improving and continue providing excellent service!! Come back soon to this your home away from home!! Catalina Beach Resort.Tha Management

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel location is great. However, the beds are like bricks, the bathroom fixtures in dire need of an update, the air conditioner barely kept the room comfortable and the refrigerator is on it's last leg (VERY noisy when going on and off, difficult to sleep thru). Also, did not appreciate the loud leaf blower going on throughout the day, starting fairly early in the a.m. (9:00). The staff was great!
2023년 10월에 5박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 11월 6일
Hello, thank you very much for your visit and comments, your opinion is very important to us. We are on the way with improvements and we certainly take it to follow up. We are already implementing the remodeling in all rooms and accessories. However, our long-time customers really like it, which is why we continue to maintain it. On the beds we choose firm mattresses at the request of our clients, who like them rigid. However, we will keep to have some softer ones in stock. The issue of the blower, we consider that at 9am our clients are already awake but at your request we will do it later so as not to interrupt the morning of some of our clients... thank you very much and we hope to see you soon in this your home away from home.The management!!

2/10 - 너무 별로예요

Romana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 10월 4일
Gracias Roxana por haberte alojado con nosotros, esperamos verte y atenderte nuevamente.Tu hogar lejos de casa

8/10 - 좋아요

Leticia Andrea

단체 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
El ara mi gusto le falta remodelar habitaciones y que el bar de la playa y del hotel den mejor servicio
2023년 8월에 4박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 8월 12일
Andrea, agradecemos mucho tus comentarios! Estamos en proyecto de las remodelaciones. Esperamos que la próxima vez que nos visites tu estancia sea mucho mas placentera. Esteremos felices de verte nuevamente.Atte, La Gerencia.

8/10 - 좋아요

Jose Eduardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
En general estuvo bien para tener un buen descansó. Tiene excelente vista Camas muy comodas lo unico que no tiene es tiendas cercas y lugares para comer un poco lejos pero de ahi en fuera todo estuvo bien
2023년 8월에 1박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 8월 12일
Hola José Eduardo! Muchas gracias por tus comentarios.Haremos lo posible para ofrecer algo dentro de las propias instalaciones.Esperamos verte de nuevo.Atte, La Gerencia

8/10 - 좋아요

Marieke

2023년 5월에 8박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 6월 17일
Dear guest! Thank you for contacting us. We loved having you with us in our facilities. Thank you for your preference and we hope you return soon to this your home away from homeHello, The Management

10/10 - 훌륭해요

Josue Alejandro

2023년 5월에 2박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 6월 17일
Estimado Josue Alejandro! Muchas gracias por tu visita en nuestras instalaciones. Nos sentimos muy afortunados de haberte servido. Esperamos vuelvas pronto a esta tu hogar lejos de casa!!Atte, La Gerencia

8/10 - 좋아요

José David

2023년 5월에 1박 숙박함
답변 제공: La Gerencia 님, 2023년 5월 12일
Buenas tardes José David!!Muchas gracias por haberte alojado con nosotros.Tu opinión es muy importante para nosotros.Esperamos verte muy pronto otra ves, en esta tu hogar lejos de casa!

10/10 - 훌륭해요

Kimberly

2023년 4월에 3박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 5월 3일
Good morning dear, thank you for your preference. We hope to see you soon, in this your home away from home.Atte. The management

6/10 - 괜찮아요

Jill

2023년 4월에 1박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 5월 20일
Hello Jill! Thank you for your recent visit to the catalina. We hope you come back soon.Sincerely, Management

6/10 - 괜찮아요

Roger

2023년 3월에 14박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 5월 3일
Good morning Roger, thank you for your preference. We hope to see you soon, in this your home away from home.The management

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 7박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 4월 26일
Teresa, thank you very much for your recent visit to our facilities. Come back soon to this your home away from home.See you soon.Greetings,The management

10/10 - 훌륭해요

jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio
2023년 3월에 4박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 4월 4일
Hola José, muchas gracias por tu reciente visita en nuestras instalaciones.Te esperamos con los brazos abiertos, en esta tu hogar lejos de casa.

8/10 - 좋아요

Lidia I

2023년 3월에 3박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 4월 4일
Hola Lidia! Muchas gracias por tu reciente visita con nosotros. Te esperamos de vuelta en esta tu hogar lejos de casa!!

10/10 - 훌륭해요

Sandra

2023년 3월에 3박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 4월 7일
Hola Sandra! Gracias por alojarte con nosotros!! Te esperamos muy pronto de vuelta en esta tu hogar lejos de casa.

6/10 - 괜찮아요

Laurinda

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was great and the views from the lobby are outstanding. Overall, the property had too much deferred maintenance and the electrical outlets in the room were extremely outdated.
2023년 2월에 7박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 4월 1일
Hello Lauranda! Thank you very much for your comments, this really helps us to focus on the details. We are currently working with a new administration. We will go little by little, but we will!!Please come back with us to this beautiful place, your home away from home!!

6/10 - 괜찮아요

Mark 님, Mountlake Terrace

가족 여행
좋아요: 직원 및 서비스
Property has a lot of potential but needs more maintenance and upgrades. Great views. Pool needs more chairs and drink service and less massage space. Stairs need edge painting to better identify them since there are so many of them. Found ants in bed upon arrival.
2023년 3월에 2박 숙박함
답변 제공: Hotel catalina Beach Resort 님, 2023년 3월 16일
Hello Mark! Thank you for your comments. This helps us a lot to improve. And so it is, the Hotel has a lot of potential and we are working on it. We have projects already underway and if you come to the hotel today, all the stairs already have a yellow or white line to identify each step, this works very well both during the day and at night, so it is safer for everyone! !! Please visit us again, you will get great and beautiful surprises of improvements in the hotel. We await you in this your home away from home. Thanks a lot!!!BR

6/10 - 괜찮아요

Eva

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The best and only good feature of Catalina Beach resort is their location on La Ropa Beach. Great frontage and the pool was nice too. Too many stairs and the resort is in serious need of updates and maintenance. Restaurant breakfast staff were awesome, but other staff not very friendly or welcoming. Beach chair games were annoying and caused unnecessary disputes.
2023년 2월에 14박 숙박함
답변 제공: Hotel Catalina Beach Resort 님, 2023년 3월 13일
Hola Eva! Thanks for your comments. This helps us improve!! We are renovating several areas of the hotel and rooms. We are a historic and unique hotel. Wonderful location. We look forward to your visit again in this your home away from home.Muchas gracias!!! BR

8/10 - 좋아요

Lisa

2023년 2월에 7박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 4월 1일
Hello lisa! Thank you for staying with us. We are waiting for you back with us.Your home away from home...

8/10 - 좋아요

Donna 님, Bend

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property is very old and not well kept. Some rooms have no AC, no lamps, lightbulbs are burned out, outlets do not work, sink in bathroom is falling off the wall. The problems are all repairable but there is no maintenance crew. Even the beach towels are very old and have holes in them. The restaurant service and bar is very slow even for Mexico. The good points are the beds are very comfortable, the staff is fantastic, the breakfast adequate, the bar drinks were also good. The location to Zihua is nice and the view is perfection. We will return to the area but possibly not to this place due to the above mentioned things.
2023년 3월에 4박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 3월 7일
Donna!! Thank you for your comments, we are in the process of remodeling and restoration. We hope the next time you come to Zihuatanejo you choose us again.

10/10 - 훌륭해요

Marilyn

2023년 2월에 7박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 3월 6일
Hello Marilyn! Thank you for staying with us. Remember we are waiting for you at your home away from home!! Come back soon!!! BR

10/10 - 훌륭해요

Mark

2023년 2월에 4박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 3월 6일
Hello Mark! Thank you for staying with us. Remember we are waiting for you at your home away from home!! Come back soon. BR

10/10 - 훌륭해요

Angela

2023년 2월에 1박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 4월 1일
Hello Angela! Thank you for staying with us. Your home away from home...

6/10 - 괜찮아요

Janice

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Beach bar staff, especially head guy, not friendly
2023년 2월에 7박 숙박함
답변 제공: HOTEL CATALINA BEACH RESORT 님, 2023년 3월 2일
Hi Janice!!An apology in advance to the head of the bar. We will address this situation immediately. Honestly, this is the first time we have received such a report. We will solve it immediately. Thank you for your comments. Our main objective is to give the best service with an excellent and friendly attitude to all our guests and visitors. Thank you.Regards,