시즌별로 운영되는 야외 수영장

라 퀸타 인 & 스위트 바이 윈덤 캔턴 미시시피 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 536개 이용 후기 중 173개" "
평점 8 - 좋아요. 536개 이용 후기 중 166개" "
평점 6 - 괜찮아요. 536개 이용 후기 중 88개" "
평점 4 - 별로예요. 536개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 536개 이용 후기 중 57개" "

7.6/10

청결 상태

7.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Donna

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was just ok.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Donna,We appreciate your feedback on our breakfast offerings and will share it with our team for further review. Thank you for taking the time to let us know about your experience.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything Waz good
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Robert,We are delighted to hear that you had a good experience during your stay with us. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable visit.

4/10 - 별로예요

Tremekia

My sheets was dirty makeup all over them stains on them everywhere as if they was not changed
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Hello Tremekia, We apologize for any inconvenience you experienced during your stay. We encourage guests to contact our management team directly to address any concerns with their accommodations. We appreciate your feedback as we strive to improve our services for all guests.

8/10 - 좋아요

almiter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good Hotel for price $65
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello almiter,We are delighted to hear that you enjoyed your stay with us and found our hotel to be a good value for the price paid. Your positive feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.

10/10 - 훌륭해요

Quincy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and quiet
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Quincy,We are delighted to hear that you found our hotel clean and quiet during your stay. Your comfort is our top priority, and we hope to welcome you back soon for another relaxing experience.

10/10 - 훌륭해요

Daleenna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Daleenna,We appreciate your feedback and are glad to hear you found our hotel clean. Our team strives to maintain high standards of cleanliness for all our guests to enjoy their stay. If you have any further comments or suggestions, please don't hesitate to reach out to our management team.

6/10 - 괜찮아요

shannon

연인과의 여행
좋아요: 직원 및 서비스
Ok stay , not as quite as other hotels I stayed at located right off of highway
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello shannon, We appreciate your feedback on your recent stay with us. Your comments on the noise level and our convenient location are duly noted. Feel free to reach out to our management team with any further concerns you may have.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello David, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 - 별로예요

jason

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 1월 23일
Hello jason, We apologize for any issues you may have experienced during your stay. Please reach out to our hotel directly so that we can address your concerns and ensure a better experience in the future.

8/10 - 좋아요

Walter

좋아요: 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Walter,Thank you for staying with us! We appreciate your rating and value your feedback. If there is anything specific you would like to share about your experience, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Shamika

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Shamika,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Shondrae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Hello Shondrae,We're thrilled to hear that you had a fantastic stay at our hotel! Your satisfaction is our top priority, and it truly means a lot to us that you had such a positive experience. We look forward to welcoming you back soon!

4/10 - 별로예요

Tricia

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel looks fine from the outside, so I went in person to inquire about reserving a suite that would fit 4 people. The front desk quoted me at a rate that was more than $20 Hotels.com. He was not too happy that I chose to go through a 3rd party to book. He told me that he was going to have to charge me a fee for an extra person. I showed him that the reservation was for 4 people and should not be charged. Later, I came back to ask for more towels & bedding for the pullout couch. There were only 3 regular sized towels. The same man told me that there was an EXTRA charge for more towels. I again reminded him that the reservation was for 4 people, & we should receive 4 towels. He gave me exactly 1 more towel and a fitted sheet and regular sheet. When I pulled out the couch, there were multiple Ritz crackers in the folding of it. I was so creeped out. Then we attempted to use the sheet, & there were the most disturbing looking stains on both of them. Without being too graphic, they looked like bodily fluids. By this time, I just didn’t have the mental fortitude to deal with this grouchy man who was trying to nickel and dime me for standard/substandard accommodations. My daughter went to exchange the disturbing looking sheets and came back with mildly less scary looking ones. Their dryer wrecks their sheets supposedly, and the less stained looking replacements were “the best I can do”. At 8:30 before we even out a man from housekeeping was knocking on our door.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Tricia, Thank you for bringing this to our attention. We apologize for the issues you experienced during your stay. Our team strives to provide excellent service and we're sorry to hear that we fell short in meeting your expectations. We appreciate your feedback regarding the pricing and availability of amenities. We will review your comments with our staff to ensure a better experience for future guests. We hope you will consider giving us another chance in the future.

8/10 - 좋아요

Shamika

2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Shamika,We're thrilled to hear that you enjoyed your stay at our hotel. We strive to provide a great experience for our guests. If you have any specific feedback or suggestions, please feel free to reach out to us. We hope to welcome you back soon!

6/10 - 괜찮아요

Tom

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Tom,Thank you for sharing your exceptional rating with us! We're delighted to hear that your experience exceeded expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Anthony

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
They charged me $40 to check in early, even though the hotel was empty and rooms were available. They didn't have to go out of their way to get us an early room. The room they gave me was in use, flowers all over the bed and floor and a used condom on the bed.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Anthony,We apologize for any inconvenience you may have experienced during your stay. Our early check-in fee is in place to accommodate any additional staff and resources needed to prepare the room ahead of regular check-in time. However, we apologize for the oversight regarding the cleanliness of your room. We strive to provide a pristine environment for all our guests and apologize for this lapse in our usual standards. We appreciate your feedback and will address this matter with our housekeeping team to ensure it does not happen in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Dear Guest,Thank you for sharing your feedback. We apologize for the inconveniences you experienced during your stay. We appreciate your input and will definitely take it into consideration for future improvements. Should you have any further concerns, we encourage you to reach out to our management team directly.

4/10 - 별로예요

Jason

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Jason,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you enjoyed your time with us. We are constantly working towards improving our services and appreciate your input. If there is anything else we can assist you with, please don't hesitate to reach out to our management team directly.

6/10 - 괜찮아요

Cheryl

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need better water pressure in shower.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Cheryl,We apologize for any inconvenience caused by the water pressure in your shower. Our maintenance team is working to improve this as soon as possible. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Ted

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Ted,Thank you for your amazing review! We are honored to have exceeded your expectations and can't wait to welcome you back again.

8/10 - 좋아요

Inspirion

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Inspirion,Thank you for being a guest with us and for taking the time to share your rating and for any feedback/suggestions, we are always here ready to listen. We hope to earn your business again when you return to the area.

8/10 - 좋아요

Mark

2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Mark,Thank you for your positive rating! We are delighted that you enjoyed your stay at our hotel. We look forward to welcoming you back soon.

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Ashley,Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay. We hope to welcome you back soon!

8/10 - 좋아요

Yesenia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick One Night Stay
We arrived early from New Orleans to attend a wedding tried to have early checkin which was unavailable that was a bummer since we had to prep & get ready as the wedding was at 3pm, ended up going to friends hotel since they were already checked in to get ready other than that quick checkin thereafter, room was clean and really nice I was impressed, spacious bathroom & room, it’s located near alot of eateries will recommend if in the area.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Yesenia,Thank you for your feedback! We apologize for the inconvenience with the early check-in. We're glad to hear that you found the room to be clean and impressive. We appreciate your recommendation and hope to welcome you back in the future!

2/10 - 너무 별로예요

David

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Over booked
I got to the hotel around 8pm and they told me the hotel was over booked and I should’ve been told by the 3rd party. I did not receive any notice. The whole city was booked due to college homecoming. My family and I had to drive to find a hotel, ended up at a Super 8 that was discussing.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello David, We apologize for any inconvenience you experienced. We understand your frustration and will address this issue with our team to ensure better communication in the future. Thank you for your feedback.

2/10 - 너무 별로예요

Gary

가족 여행
별로예요: 직원 및 서비스
When attempting to check in the attendant said she didn't have any more rooms, because she had just rented the rest of them to some immigrants coming to the area to work! There were three women there with the same problem. I informed her that my room was prepaid, and she better come up with the room and she finally did!
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello Gary, We apologize for any inconvenience you experienced during check-in. Rest assured, we strive to provide equal service to all guests regardless of their background. We appreciate your understanding and hope you had a pleasant stay overall.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable
The room was clean and comfortable. Could not tell it was pet friendly. Pleasant and helpful desk clerk. Towel rack and toilet handle falling off.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Dear Guest,Thank you for your feedback. We apologize for the maintenance issues you experienced and we will address them promptly. We're glad you found our room clean, comfortable, and appreciated our helpful desk clerk.

2/10 - 너무 별로예요

Teresa

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the 2nd time this year that I have made reservations through Expedia for the Laquita Inn and Suites and once I arrived they had overbooked and I had no room. Had reservations in hand but no rooms. Both times they blame Expedia for the overbooking. Will not book rooms at Laquita never again. There were several other guest that were in the lobby when I arrived that had the same situation,. This needs to be fixed. Aweful
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello Teresa, We sincerely apologize for the inconvenience caused and we will address the overbooking issue with our team to ensure this doesn't happen again. We appreciate your feedback and hope you will reconsider staying with us in the future.

2/10 - 너무 별로예요

james

Nothing, they did not have a room for us. They gave our room away.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello james, We sincerely apologize for the inconvenience caused by the unavailability of a room for you. Your feedback will be shared with our team to prevent such situations from happening in the future.

10/10 - 훌륭해요

james van

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello james van,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Philip

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Philip,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 - 괜찮아요

Ellen

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
the desk chair was torn. Bathroom had flacking paint and chipping on walls near floor.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Ellen ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

Shamika

출장 여행
좋아요: 청결 상태
Really clean and user friendly
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hi Shamika,It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 - 좋아요

Gale

좋아요: 직원 및 서비스, 객실의 편안함
The staff was really nice and helpful. The room smelled damp, like mold.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Gale, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

6/10 - 괜찮아요

SUSHIL

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Cockroaches in room tub was dirty
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello SUSHIL,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 - 좋아요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello Brittany,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Emma

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Emma,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

Charita

가족 여행
별로예요: 직원 및 서비스
Inconvenienced and unacceptable
From Chicago to Mississippi Family Reunion trip. I booked 3 rooms one of them accessible. Looks like they are under construction that should have been mentioned during booking dust and working smell throughout the hotel. Laundry room not accessible and woking ice machines was on 1st floor we were on the 3rd. Elevator went out and my Parents in accessible room couldn't move during that time so we missed going out for dinner I had to fine something to eat and bring back to hotel. I asked for a discount on their room for the inconvenience but the owner said it was not his fault and out of his control about the elevators. I understand he didn't cause the Elevators to stop but he could have been considerate that my parents couldn't leave for dinner. The construction was also on the third floor so it was dust and workers in the hallway and working outside the room doors. I called a week ahead to confirm reservations I feel like we could have been warned especially since we were coming so far maybe I could have found a hotel not under construction. Its pretty hard to find 3 rooms on the day of arriving if we wanted to try another hotel. The front staff Erica was the only person that tried to make the stay easier. Although the issues were not Eric's fault apologizing and saying I understand goes a long way. I hope my review is really read and they consider giving me a discount or refund on part of my parents room for there inconvenience. Overall I will nit be returning!
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello Charita, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

6/10 - 괜찮아요

Anita

가족 여행
좋아요: 직원 및 서비스
The rooms weren't terrible but they weren't great either. Bathroom could use updating. Small low toilet. Mattresses worn out on bed. I saw a roach in my bathroom.
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 9일
Hello Anita, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 - 괜찮아요

Cal

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello Cal,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

Antonio

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were in horrible condition. Refrigerators are old and disgusting, no hot water and it smelt like old wet carpet. Key card stopped working in the middle of the day. Also, as we were checking out, no one was at the front desk for at least 15 mins. Mind you, we were only there for a night.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Antonio, We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 - 훌륭해요

Lori

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was very nice. The property is located in a quiet area. The staff was very friendly and nice. The breakfast was wonderful.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Hello Lori,We can't thank you enough for sharing your feedback with regards to our staff and area. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 - 좋아요

maria

좋아요: 청결 상태, 숙박 시설 상태 및 시설
property is reasonable for the price, not much around the area. guy at front desk was arrogant.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hi Maria,I'm very sorry for your poor customer service experience though happy to know that you find our hotel of great value for money. Again, my sincere apologies you found our associate arrogant. We strive to provide sincere hospitality and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.

6/10 - 괜찮아요

Nona

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
not my first choice
AC did not keep up, was warm in room. requested rooms together as we are a larger family traveling together, rooms were on different floors. Could hear people walking halls, one door didn't shut fully, dirt in corners of bathrooms. breakfast closed down at 8:50am on a Sunday. no coffee avail.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hi Nona,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC, bathroom and cleanliness. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 - 너무 별로예요

Lisa

단체 여행, 가족 여행
별로예요: 직원 및 서비스
I made reservations and contractually agreed to pay at the property on arrival, at check in. These crooks cancelled our reservations about 1:00pm, hours before check in, the same day we were do to arrive and totally messed up my trip. They ran my bankcard for payment before I even arrived at the property and accused be of having a bad card and cancelled my reservations because the card declined. When I called and spoke with hotel management I was told that they ran my card to check if it was good since the payment didnt go thru they cancel you out. I had to rebook at a much higher price, they would not honor the price I had on the previous reservation I had 2 rms booked. This what they did to 4 african american guest.
답변 제공: Manager 님, 2023년 6월 23일
Hello Lisa, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 - 너무 별로예요

Lisa

답변 제공: Manager 님, 2023년 6월 21일
Hello Lisa, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
clean hotel
check in was great very easy. breakfast was fine loved the waffles and coffee. the staff was great and very friendly. bed was not comfortable at all would not stay again due to bed being uncomfortable. i prefer firm this was soft. overall hotel is very clean otherwise only complaint is bed uncomfortable
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 19일
Hi Lisa,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

6/10 - 괜찮아요

Narika

별로예요: 청결 상태
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Narika,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

Pachen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is poorly managed. They need real housekeeping staff and maintenance to take better care of the property.
2023년 4월에 3박 숙박함
답변 제공: Neal 님, 2023년 5월 4일
Sorry