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베스트 웨스턴 팔레스타인 인 여행 후기

2.5 out of 5
베스트 웨스턴 팔레스타인 인
1601 W Palestine Ave, Palestine, TX

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 442개 이용 후기 중 183개" "
평점 8 - 좋아요. 442개 이용 후기 중 153개" "
평점 6 - 괜찮아요. 442개 이용 후기 중 56개" "
평점 4 - 별로예요. 442개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 442개 이용 후기 중 26개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Helen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was real nice .. friendly
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

kermit

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the best people the best buildings the cleanest rooms
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Rose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was really surprised how clean the room was and smelt so good. The only problem was a leak with the shower head, but overall it was nice.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

kermit

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the manager is warm, personable, on top of game with great staff
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

James

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was great; maintenance was nonexistent. Health and safety code violations galore. I would be surprised if it passed its annual safety inspection, and would be interested to know who conducted it with Palestine FD/City of Palestine.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Ellen

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Mark

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Erick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Mary

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
If they can’t fix the problem don’t stay there!!
Rented a room for 2 nights. We arrived late like almost midnight. We get in the bathroom didn’t look like it had been swept or mopped there was hair all over the floor. The toilet didn’t flush since it was late we waited til the morning to let them know. We called up there twice in the morning got back to the room still not fixed. I went to the office asked if I could use the restroom and the lady was rude. She said do you not have one in your room? To which I responded I do and the toilet isn’t flushing and we have called it in. Her attitude totally changed. We leave and come back again pretty late, still not working so I go back to the front and demand another room. The young man working didn’t understand what was going on. I had to explain that the toilet wasn’t flushing and I needed another room. He gives me keys to another room. At this point we are exhausted. In the morning I go ask for a late checkout and he says 11:00 which is normal checkout time. I leave a number for the manager to call me back because I was extremely upset about the whole situation for a refund for a night, a discount something and no call received!
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Checking in was easy. Room wasn’t clean. Didn’t have toilet paper in room at all. Had to go ask front desk for some. Bathroom was dirty. Wash cloths were stained and nasty. Carpet in room dirty. This was a last resort as other hotels were booked.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Robert

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not enough towels in the room for 4 people. But the beds were very comfortable.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Brian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was water and hair in the shower still and there was also trash in the can when we arrived. Comforter had a stain. Was one of the nastiest hotels I have ever stayed in. Will not be back!
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Surita

가족 여행
좋아요: 숙박 시설 상태 및 시설
I would stay here again!
2023년 11월에 1박 숙박함

8/10 - 좋아요

Dustin

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
K
It was good tell Sunday morning when a guy came around at 7 am banging on the door saying house keeping when I was sleep it would been fine if he would have done it at like 9 am but that all the problems I had and the tub had not beware clean
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Gerald

단체 여행
The light fixtures were dusty, the bathtub was nasty had to clean before taking a shower and theres boards sticking out from under the mattress from closes to the bathroom
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Blair

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
enjoyed our stay
2023년 11월에 1박 숙박함

8/10 - 좋아요

Pam

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Richard

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
I would like a refund in full for the stay. It was unclean, staff did not get me the right room and we walked into some people when we opened the door. We did not stay the night.
2023년 10월에 1박 숙박함
답변 제공: Vik Singh 님, 2023년 10월 25일
I'm terribly sorry for this. Housekeeping is a very important to us and do our best everyday. This should not have happened. I have issued the refund for your stay.

8/10 - 좋아요

Tonya

좋아요: 직원 및 서비스, 편의 시설/서비스
The staff was very friendly and the breakfast was great.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Candace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Room, Amazing Staff and Great Breakfast!!
My stay was great once it was worked out. I called 2 days prior to my trip to make sure I could be booked in a downstairs room. I was told that my room was changed to a downstairs room and it was not a problem at all to accommodate that request. When I arrived on Friday I was not in a down stairs room. The very kind lady working had to changey room again to a downstairs but there were changes that had to be made as I booked a king room. When I drove around to my room there was no parking and as a female traveling alone it is unnerving to park and walk across the parking lot to a room in the middle of several men hanging out on a Friday night enjoying their night. Luckily she realized that there was another room available closer to the office. I appreciated her very much for moving me to a location where it was quiet as I had to be up early and really wanted to sleep. I know working men deserve a night to relax after a long week and have a good time, but I was exhausted and didn't want to have to deal with trying to sleep while they were having a good time. So it worked out due to the amazing staff paying attention to the fact that I traveled alone and the location of the room that I was given wasn't ideal. You can never be too safe these days. Oh and breakfast at the cafe was amazing. Service was quick and good was home style cooking good.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Catherine

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

William

가족 여행
Okay not the best
2023년 9월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean facility and reasonable price.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Sherry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived they were having internet problems. Justin who was working the front desk was so helpful. He made sure we got checked in even with the technology problems. Thanks, Justin!! Price was good. Room was clean. Perfect for our train ride to "Wine in the Pines!"
2023년 4월에 1박 숙박함

8/10 - 좋아요

paul

2023년 3월에 2박 숙박함

6/10 - 괜찮아요

paul

단체 여행
별로예요: 직원 및 서비스
A Tired Old Hotel
It is a very tired old hotel. Water leaked from the noisy people above us shower into our bathroom. We called the office which was to be open 24/7 to complain about the said noisy neighbors at 10:30pm and got no answer. The light over the bathroom sink randomly worked which was very inconvenient. The bed was very comfy and the decoration was relatively updated. Now..included in the price was a very nice country breakfast with great food and friendly service.
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was very friendly and helpful. My room was clean andthe bed comfortable. The little cafe for breakfast was so nice with great food and service. no frills but definitely stay again.
2023년 3월에 1박 숙박함

8/10 - 좋아요

Stephen A

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice people at front desk
2023년 3월에 1박 숙박함

8/10 - 좋아요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

8/10 - 좋아요

Bobby

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Oldie but Goody
Good room, very comfortable, good refrigerator with freezer. It was in the old section but well maintained. Only problem was the shower water temperature was hard to adjust.
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Polite staff, clean room, decent part of town. It is freaking outside and they had the heater on for us.
2022년 12월에 1박 숙박함

4/10 - 별로예요

Raymond

2022년 12월에 1박 숙박함

8/10 - 좋아요

Patrick

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, and the breakfast was freshly cooked to order, not the usual "cereal and danish" continental type breakfasts which I do not like.

8/10 - 좋아요

Brad

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rene the front desk lady was very nice. When went to our room opened the door and it was dirty, beds were not made, cans full of trash
2022년 12월에 1박 숙박함

8/10 - 좋아요

Douglas

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quaint breakfast restaurant, not your average "make your own waffles in the lobby"! Food was very good!
2022년 12월에 4박 숙박함

10/10 - 훌륭해요

Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very nice

10/10 - 훌륭해요

Karent

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did a late check in but it was great nice family hotel!!!!
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Caroline

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Arrived and my room had heat but absolutely no electricity. Due to having a little one by myself with me and it being so late, I did not want to go back out in the dark and cold to the external office since we at least had heat. Would not return after that experience.
2022년 11월에 1박 숙박함
답변 제공: Khiabet 님, 2022년 12월 1일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 - 괜찮아요

Jennifer

좋아요: 객실의 편안함
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk personnel was very friendly and accomadating
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Joni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay
The hotel has recently been updated. It was clean and the staff was accommodating and friendly. I think the beds are new too. A nice hot breakfast from the cafe next door is free. The pool has been renovated also. They are pet friendly and only charge 10.00 extra for your pet up to 80 lbs. which covers most dogs. We had our lab with us so it was nice to know he was welcome. The hotel was almost all booked up which can be a noisy problem, but we had a quiet, restful night. We would stay here again.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was amazing. Parking was very accessible. Room was clean and well stocked. Beds were very comfortable. The free breakfast was definitely a hit at the little diner located on site!
2022년 8월에 3박 숙박함

6/10 - 괜찮아요

Tischia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I liked the location of this property and the price. I didnt like the smell of lysol and the broken bathroom fixtures. Breakfast was great.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I have stay there several times and have always found it to be quiet clean and reasonably priced
2022년 7월에 2박 숙박함

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Property was good hotel is a little bit old needs to be redone and the people that we dealt with were very nice overall good trip
2022년 7월에 1박 숙박함

8/10 - 좋아요

ROY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good service, but facility was disappointing.
The beds were not Queen as advertised, they were double. Very comfortable though. One of the main reasons for choosing this hotel was the pool which was locked. No access.
2022년 7월에 2박 숙박함

4/10 - 별로예요

Charles A.

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Comfortable bed. However, swimming pool under repair & no one told us when we booked stay. Bathroom dirty, roach in room. Also, no discount for AAA or AARP, or Senior Citizen's discount. Staff said since I booked thru Expedia, that I received my discount with them! Didn't see the discount on my bill.
2022년 6월에 1박 숙박함