야외 수영장

베스트 웨스턴 플러스 잭슨빌 웨스트 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 잭슨빌 웨스트
525 Chaffee Point Blvd, Jacksonville, FL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 654개 이용 후기 중 249개" "
평점 8 - 좋아요. 654개 이용 후기 중 226개" "
평점 6 - 괜찮아요. 654개 이용 후기 중 88개" "
평점 4 - 별로예요. 654개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 654개 이용 후기 중 30개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Elizabeth 님, Lake Wales

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean. Staff was friendly. Quiet. Only problem is parking and allowing guest with trailers to park across 4 or 5 parking spaces.
2024년 4월에 2박 숙박함
답변 제공: Charity 님, 2024년 4월 8일
Elizabeth, thank you for Staying with us. I'm glad we could provide great service for you. We will have a look at our parking lot and take authority over taking multiple spaces. Thank you for letting us know.

8/10 - 좋아요

Giovanni

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
good stay
2024년 3월에 3박 숙박함
답변 제공: Tejal 님, 2024년 4월 3일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 904-265-7759.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,10372 PropertySteven MonroyBest Western Plus Jacksonville West

2/10 - 너무 별로예요

Christina

2024년 3월에 1박 숙박함
답변 제공: Charity 님, 2024년 4월 8일
Christina, I'm sorry you did not receive a great stay here at the Best Western Plus Jacksonville West. We hope to see you stay with us again and give us another try to make up for it. Thank you,

10/10 - 훌륭해요

Jasimine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great staff helpful
2024년 2월에 3박 숙박함
답변 제공: Charity 님, 2024년 4월 8일
Dear Guest,Thank you for sharing your wonderful experience at Best Western Plus Jacksonville West.We're thrilled to hear that you had an excellent stay and that our service exceeded your expectations. Your kind words about our staff and hotel location mean a lot to us. It's our goal to provide exceptional experiences to all our guests.We're honored to have earned your loyalty as a customer for life. We can't wait to welcome you back and provide you with more exceptional stays in the future.Thank you for choosing Best Western Plus Cecil Field!Sincerely,

10/10 - 훌륭해요

cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Grear
2024년 3월에 1박 숙박함
답변 제공: Charity 님, 2024년 4월 8일
Dear Guest,Thank you for sharing your wonderful experience at Best Western Plus Cecil Field.We're thrilled to hear that you had an excellent stay and that our service exceeded your expectations. Your kind words about our staff and hotel location mean a lot to us. It's our goal to provide exceptional experiences to all our guests.We're honored to have earned your loyalty as a customer for life. We can't wait to welcome you back and provide you with more exceptional stays in the future.Thank you for choosing Best Western Plus Cecil Field!Sincerely,

8/10 - 좋아요

Alexis

2024년 3월에 1박 숙박함
답변 제공: Charity 님, 2024년 4월 8일
Alexis,Thank you for your king feedback. Please come back and see us again.

2/10 - 너무 별로예요

Deanna

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Housekeeping did not come, had to ask for it. No soap in shower or sink area. Towels like sandpaper. Had to get TV fixed. Rug filthy. AC sounded like jet taking off. Food at breakfast inedible.
2024년 2월에 3박 숙박함
답변 제공: Steven 님, 2024년 3월 4일
Thank you Misses Jurgensen, Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

James

2024년 2월에 1박 숙박함
답변 제공: Charity 님, 2024년 4월 8일
James, Thank you for your kind feedback.

8/10 - 좋아요

Moraima

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 12월에 2박 숙박함
답변 제공: Charity 님, 2024년 4월 8일
Dear Guest,Thank you for sharing your wonderful experience at Best Western Plus Cecil Field.We're thrilled to hear that you had an excellent stay and that our service exceeded your expectations. Your kind words about our staff and hotel location mean a lot to us. It's our goal to provide exceptional experiences to all our guests.We're honored to have earned your loyalty as a customer for life. We can't wait to welcome you back and provide you with more exceptional stays in the future.Thank you for choosing Best Western Plus Cecil Field!Sincerely,

8/10 - 좋아요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Seemed short staffed, but those available were very accommodating.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Sherri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Jairah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Gerald

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Billie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Christina

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Everything was fine until i crawled into the bed and there was a dead roach in it as well
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jeffrey

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Annette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Kathrin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would not recommend.
When we first arrived and went to our room, we discovered that someone was still in the room. Fortunately, the existing guests were not in the room, because that could have ended really badly. When we went back to the front desk, they did apologize and put us in a larger room. We were forwarded by the desk clerk that the keys tended to stop working and they recommended that every time we needed to go back to our room we should just stop by the front desk to get the key reactivated. We should have listened to them. That was a long trip back to the front desk late at night. The entire place could use a deep cleaning and much of the carpet needs replacing. It smells of mold in a lot of places and you can see layers of dirt and grime along the baseboards. Our friends who were staying in another room had bugs in their bed. The worst was that the elevator went out and one of the stairwells was "inoperable". Not sure how a stairwell goes out of order. Being on the 4th floor, it was a long walk down with our luggage. And did I mention all the cigarette butts on the floor in the stairwell on the carpet? The worst was another guest who was reliant on a wheelchair. The fire department was called to get her down; safety violation? They ran out of most food for breakfast by 8:30 AM although the signs clearly state the breakfast is served until 9 AM. When forced to make food tor the woman in a wheelchair, the cook threateningly coughed like she was going to mess with the food.
2023년 11월에 2박 숙박함
답변 제공: Steven 님, 2023년 11월 6일
Dear Kristin,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We are currently removing the carpet in the first staircase due to the smell we have noticed. You mentioned your friend had a bug in the bed, can you recall which room that was in so we can get maintenance and pest control in there!

10/10 - 훌륭해요

Jeanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

4/10 - 별로예요

Diane

별로예요: 숙박 시설 상태 및 시설
Room was very old. Fan in bathroom was so noisy you could hardly hear of someone had light on in bathroom. Pull out sofa bed had a 2" plastic mattress - luckily it was a child sleeping on it. Breakfast was over and cleaned up by 9:00 am, which is early for a Sunday morning. So no Breakfast when we got there at 9:10. Will not stay again.
2023년 10월에 1박 숙박함
답변 제공: Steven 님, 2023년 10월 30일
Dear Diane,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Terrance

좋아요: 숙박 시설 상태 및 시설
Over all i was please. Neat room and clean
2023년 10월에 1박 숙박함

4/10 - 별로예요

Jeffrey 님, williamsburg

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds worn out, we had to switch rooms and they gave us key to room that someone was already in pretty embarrassing.
2023년 10월에 1박 숙박함
답변 제공: Steven 님, 2023년 10월 30일
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

Dan

2023년 10월에 1박 숙박함

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

William K

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms were clean And the staff were great.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Andres

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy poca variedad de opciones para el desayuno
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

william

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Soap dishes in shower be nice

10/10 - 훌륭해요

william

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay here a lot for work , just remodeled and I like it , always enjoy my stay friendly staff, good breaksfast, only thing I would suggest is can we get a soap dish or small shelf in the shower
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Nayda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and happy to help. There were good breakfast options available.
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 26일
Dear Guest,Thank you for your positive review! We're delighted to hear that you had a great experience during your stay with us. Our staff takes pride in providing friendly and helpful service, and we're glad they made a positive impression on you. We're also pleased that you enjoyed our breakfast options. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 20일
Dear Guest,Thank you for your glowing review! We're thrilled to receive a perfect 10 out of 10 from you. Your satisfaction is our priority, and we look forward to providing you with another outstanding experience in the future. If you have any further comments or requests, please don't hesitate to let us know. Safe travels!Sincerely,Hotel Manager

10/10 - 훌륭해요

Erika

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good price and very spacious room
2023년 6월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 5일
Dear Guest, Thanks for your stay. We are glad that you had a spacious room & got value for your money staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager

4/10 - 별로예요

Rebekah

가족 여행
별로예요: 숙박 시설 상태 및 시설
When I arrived for check in in the parking lot I noticed a lot of furniture and such in a pile in part of the parking lot. Upon check in we went up to the room. The elevator has seen better days and was worried it was going to breakdown. The first room we went to was a complete disaster. Dusty and trash everywhere and no bedding, just filth. Went to front desk and told the lady and she apologized and got us into a different room. The next room was cleaner. The shower was super small and not much moving room and there was used soap still in the shower like the shower wasn't cleaned. The glass door on the shower did not keep any water in. The whole bathroom floor got the shower water. My husband had to get more towels so we could clean it up. The staff I encountered (only 1 lady) was nice but the stay was not so much of a nice stay.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 13일
Dear Rebekah,Thank you for sharing your feedback with us. I am very sorry to hear that we could not meet your expectations. Please accept my apologies for the problems you encountered. We will resolve the issue as soon as possible. We shall ensure that you have an awesome stay next time. Sincerely,Hotel Manager

4/10 - 별로예요

Michael

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Deferred maintenance prevalent. Property looked "tired". Waited for more than 20 minutes for someone to show up at the front desk to check in. Property was not worth the rate I had to pay. Very disappointed.
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 2일
Dear Michael,Thank you for the feedback. I apologize for the issues you mentioned. The maintenance department was informed of the problems you experienced and instructed to take the necessary actions. We will continue to improve our services and facilities. Hope you will visit again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful area around. They had all the extras I needed, (hair dryer, iron and board), right in the room.
2023년 5월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 24일
Dear Anne,Thank you for sharing your feedback with us. We are so pleased to hear of your satisfaction with our service. This is what we work hard for, and your kind words are greatly appreciated. We look forward to your return as a valued customer.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Chris

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not worth the money
This should be a $50 a night hotel. This is not a "plus". I've been in in regular best western's that were nicer. Just old and cheap. They try and that's worth something. Bed was very droopy as seen in the picture. A very budget hotel for sure.
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 11일
Dear Chris,Thanks for the visit. Please accept our apologies for your dissatisfaction with our service and hospitality. The problem areas detected during your stay will be improved to the best of our abilities. We hope that you will give us another chance to serve you again soon.Sincerely,Hotel Manager

4/10 - 별로예요

Tina

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Did not like the smell when you walked in smelled mustie
2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 4월 4일
Dear Tina,Thank you for bringing this to our attention. We apologize for any unpleasant odors you encountered during your stay. Our housekeeping team is committed to ensuring a clean and fresh environment for all of our guests, and we're sorry that we fell short in this instance. We will be sure to address this issue and take steps to prevent it from happening in the future. Visit again soon.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Sarah

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The location is nice. Its parking lot is adjacent to another hotel and the landscaping for both is attractive. Inside, though, the lobby is bare and a there's a strong, musty, mildew smell. This odor pervades the hallways and even the 3rd floor, where our room was. The 3rd floor also had plastic sheeting over the hall carpets, and dusty furniture lining the walls. When the elevator first opened it looked like a construction zone, and I thought I must have gotten off on the wrong floor. But I hadn't. Inside the room, the musty odor was not quite as strong, possibly because the smell of old stale tobacco smoke was stronger. The smell gave me and my daughter, both, terrible headaches. Coupled with the dirty smudges on the linens and grimey lamp bases, it was more than enough to make us pick our bags back up, return to the lobby, check out, and find accommodations elsewhere.
2023년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 3월 28일
Dear Sarah,Thanks for your feedback. I am deeply sorry to see that our hotel fell short of your expectations. We will take on board your valuable feedback and try to make changes accordingly. Please allow me to assure you that your feedback will be shared with the relevant departments to provide the guests with better customer service. Hope you will give us another chance to better serve you in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

ROGER

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 3월 28일
Dear ROGER,We thank you for your 10 out of 10 ratings and hope that your stay with us has been pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Una

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Birthday Weekend
The hotel was clean on exterior. Was not able to use the pool due to the weather which was a bummer as the grandkids really wanted to get in. The rooms were clean and spacious. Breakfast was good but need to add more variety. Check in and out was great.
2023년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 3월 21일
Dear Una,Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective on our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. Look forward to your next visit!Sincerely,Hotel Manager

10/10 - 훌륭해요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 4월 1일
Dear Guest, Thanks for the stay and for the great feedback for giving us a 5 rating. It is encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good access.
2023년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 3월 11일
Dear Richard,Thank you for your feedback! We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. Visit again soon.Sincerely,Hotel Manager

4/10 - 별로예요

JARROD 님, Plano

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Lady at front desk was rude and unhelpful.
2023년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 3월 9일
Dear JARROD,Thank you for the visit. My apologies for the lack of professionalism with our staff. I understand the importance of staff hospitality and its impacts. We will investigate and deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

James

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is being remodeled and it is noisy and dirty. People working on their vehicles in the lot. Handicapped door on my room, nobody could explain to me how to operate it. I rate this place a low C.
2023년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 3월 8일
Dear James,Thank you for the stay. On behalf of our entire team, I would like to apologize for failing to match your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience.Sincerely,Hotel Manager

4/10 - 별로예요

Mike

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not get what I booked. Pool is out of order and Jacuzzis was broken. They should have told me at check-in instead of waiting to see if we noticed.
2023년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 2월 12일
Dear Mike ,Thank you for providing feedback and being upfront about your experience. We are sorry to hear that your stay was not as expected. Our pool is always in top condition, and our Jacuzzis are checked daily for functionality. We will look into this matter further and get it done.Sincerely, Hotel Manager

10/10 - 훌륭해요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quite.
2023년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 2월 7일
Dear Alan,Thank you for taking the time to share your feedback. We are glad to hear that your stay was quiet and peaceful. We strive to provide a comfortable and peaceful environment for all of our guests, and we are pleased that we were able to meet your expectations.Sincerely,Hotel Manager

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
The room was very clean. No complaints here.
2023년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 1월 30일
Dear Christopher,Thanks for the stay. We're thrilled to hear that the room was clean and that you had a great experience with us. Our goal is to provide a comfortable and clean environment for our guests, so we're glad that we were able to meet your expectations. Visit soon.Sincerely,Hotel Manager

8/10 - 좋아요

MARLENE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jan6-7 Stay there when I visit my hometown and family. This stay was was not good because of a mix up on payment. At check out my traveling partner was told the room was not paid, when reality it was through Expedia. The problem was a new employee that was not being supervised, he was very confused. Long story short my friend paid also. When she got here bill she called card company and declined. She got paper work to fill out, so she decided to call hotel in Jax. Lady at front desk was very friendly, checked info. On her end and saw my Expedia payment right away , told my friend they would send credit to he card… Just saying because a new untrained unsupervised employee we had to go through this. Never has happened before. It’s on Best Western not Expedia.
답변 제공: Hotel Manager 님, 2023년 1월 24일
Dear MARLENE,Thank you for visiting our property. We have investigated the payment issue and are sorry for such an unlikely incident. Anyhow, we have taken strict steps and an effective check system to ensure that a similar experience never happens to anyone. We take our guest reviews in a positive manner to improve our services. Please reconsider and choose us for another stay, and experience the change.Sincerely,Hotel Manager