스튜디오, 더블침대 2개, 금연 | 책상, 다리미/다리미판, 무료 WiFi, 침대 시트

익스텐디드 스테이 아메리카 스위트 잭슨빌 리버워크 컨벤션 센터 여행 후기

2.5 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 1007개 이용 후기 중 175개" "
평점 8 - 좋아요. 1007개 이용 후기 중 241개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 208개" "
평점 4 - 별로예요. 1007개 이용 후기 중 184개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 199개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff and cockroaches
Absolutely worst hotel experience ever. I stayed there for four nights and the first night, I killed three cockroaches so I had my room changed. Even I changed the room, I killed cockroaches everyday. I would understand if I'm staying at third world country, but not when I'm paying over $100 a night. I tried to take shower, but somehow the water is slippery and didn't feel like I was taking a shower. For breakfast, you get oatmeal and some snack which is not acceptable as breakfast I think. But people there are very hostile and lovely. If you're okay with cockroaches and save few bucks (hotels around there are expensive) I guess you can go.
답변 제공: Hotel Management 님, 2018년 5월 2일
Thank you for reviewing your stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management

8/10 - 좋아요

Lucas

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Darryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was so friendly.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Araya

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Upon entering the room, we saw giant cockroaches that could have easily taken my child hostage and they would have put up a hell of a fight. I didn’t even put my bags down. The hotel at first refused to refund us until I called my bank myself and disputed it. The lobby attendant at the front desk as well was so stoned out of his mind he couldn’t comprehend what I was trying to explain to him. I don’t expect the ritz at all but a little bit more of a concern would have been nice or even just a hey sorry about that here’s your money back.
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Araya, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your visit. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

8/10 - 좋아요

Anthony

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Roger 님, Jacksonville

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location
2024년 2월에 1박 숙박함

8/10 - 좋아요

Jessica L

좋아요: 직원 및 서비스
Great location - close to the Riverwalk area and San Marco. Fine for a one night stay. Room was clean and comfortable.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 3일
Dear Jessica, We are delighted you enjoyed your stay at Extended Stay America! Our convenient location near the Riverwalk area and San Marco is indeed a highlight for many of our guests. We are glad you found your room clean and comfortable. Your appreciation means a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

6/10 - 괜찮아요

Gustavo

출장 여행
좋아요: 직원 및 서비스
The place need some updated, it is very center and thats why was my pick it but need some attention is the invest a little remodeling the place can become a great place to stay
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 3일
Dear Gustavo, We appreciate your feedback regarding our property. Your satisfaction is important to us, and we apologize for any inconvenience caused by the need for updates. We continuously strive to enhance our facilities to provide a more comfortable experience for our guests. Your comments will be addressed as we plan for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

4/10 - 별로예요

Jeremy

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds were very firm and uncomfortable. My room water pressed was not the great and didn't help the shower head sucked. The bathroom sink cold water did not work but realized you had to turn it on from the main under the sink and the reason is because the cold water nob of you turned it off from the fauset the cild water still was coming out. Ine of the house keepers was very rude when ask not to do my rooom.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 3일
Dear Jeremy, We sincerely apologize for the discomfort you experienced during your stay. Your comfort is important to us, and we regret any inconvenience caused by the firmness of the beds and issues with the water pressure and shower head. Additionally, we apologize for the inconvenience with the bathroom sink and any interaction with our staff that did not meet our usual standards of hospitality. Your feedback will be shared with our team for immediate improvement. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Brenda M

가족 여행
The only issue was that I was told $90 but they actually charged $200. We were told we were charged a deposit but would get it back when we checked out. However we had to leave b4 anyone was in the office. We had been told at check in that someone is always at the desk. Wrong
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Dear Brenda, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

8/10 - 좋아요

Isaiah

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
It was a last Min book. It was Just for the night and I didnt want to go to Big! It was my birthday weekend. The riverwalk is a 5min walk. I enjoyed my stay.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Lisa

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Julie

2024년 2월에 1박 숙박함

4/10 - 별로예요

Brian 님, Pulaski

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s an inexpensive quick snooze. Loud, stank and perfect for a random pop in for a last minute stay at the last moment. Not a vacation destination.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Brian, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations. Your feedback is vital in helping us improve, and we hope you'll consider giving us another opportunity to exceed your expectations. Thank you for choosing us, and we hope to see you again soon.Sincerely,Hotel Management

4/10 - 별로예요

Jamey

가족 여행
The room smelled horrible. Decent room. Very outdated.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Jamey, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

2/10 - 너무 별로예요

Chemeka

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Steven

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room we were given had a roach infestation so we were given a room on a different floor. By his reaction, the front desk worker didn’t seem surprised. The second room we were given smelled, the noise in the hallway from another intoxicated tenant made us feel unsafe. We left and went to another hotel in the area. Do not stay here! We wasted our money since the room was not refundable, I will never stay at this hotel chain again!
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 8일
Dear Steven, Thank you for reviewing your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

10/10 - 훌륭해요

Brenda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

Wayne

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was spacious. Lamps were broken. Hallway smelled like old fish. Notified staff on 3 different occasions that the fire alam was beeping. They claimed that they would send someone to fix it but for my two day stay no one ever showed up to fix the alarm.
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 23일
Dear Wayne, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve. Sincerely,Hotel Management

2/10 - 너무 별로예요

John

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a dump. There were blood stains in my sheets. Felt very unsafe
2024년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Dear John, Thank you for being our guest and for your valuable feedback. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that the housekeeping oversights you experienced are not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Rickey

2023년 12월에 2박 숙박함

4/10 - 별로예요

Tammy

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very sketchy. Loud arguments outside in the middle of the night with vulgar language. Intoxicated people roaming the street. Hallways are dark and barely have any light. Several outlets in room did not work. Elevator made loud, scary sounds when operating.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Tammy, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

10/10 - 훌륭해요

Blanca 님, JACKSONVILLE

2023년 12월에 1박 숙박함

4/10 - 별로예요

Ricardo

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Hans

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Shelby

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was clean and neat. Quiet. Close to our venue. Perfect and affordable for one night to see a concert. Would stay again.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 30일
Dear Shelby, We're thrilled to hear you had a delightful stay at Extended Stay America! It's wonderful that our clean, quiet, and conveniently located accommodations contributed to your concert experience. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing us!Sincerely,Hotel Management

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Do not recommend
Doesn't seem to have been updated since the 1980s. Lots of staining on counters, smells awful, bed, pillows and sheets horribly uncomfortable.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 28일
Dear Guest, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Brian

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Mark

좋아요: 청결 상태, 객실의 편안함
What you pay for
Stripped down but relatively clean. The bed was actually comfortable. No hair dryer
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 19일
Dear Mark, Thank you for taking the time to share feedback about your recent stay. We are glad that you appreciated our comfortable bed. However, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

6/10 - 괜찮아요

Rebekah

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
So so
The location: Amazing...right by River taxi for the game. The lobby and hallways: the smell is putrid. There is no other way to say it. It was so nasuiating. The room: old but clean!
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 19일
Dear Rebekah, Thank you for taking the time to share feedback about your recent stay. We are glad that you appreciated our clean accommodations and convenient location. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue in the hallways and lobby compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

8/10 - 좋아요

Juston

2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Jesse

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lot of after hour activity going on
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 15일
Dear Jesse, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

10/10 - 훌륭해요

Kevin

10/10 - 훌륭해요

Tiffiany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Junior

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Thomas

단체 여행
좋아요: 청결 상태
I would consider this hotel adequate. Staff not very helpful and they "lockdown" the place at night.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Dear Thomas, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely,Hotel Management

2/10 - 너무 별로예요

PHYLLIS

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms weren't clean, sheets dirty and the bathroom nasty, roaches on the floor..disgusting.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 24일
Dear Phyllis, Thank you for taking the time to write a review. We're genuinely sorry to hear about the challenges you faced during your stay. Your experience aligns differently with the standards we strive to uphold. Please accept our sincere apologies for any inconvenience. Your feedback is valuable, and we assure you that we will address these issues to improve our services. We appreciate your understanding and hope you'll consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management

4/10 - 별로예요

Earlene

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cockroaches running everywhere!
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Earlene, Thank you for choosing us and sharing your feedback. We're sorry to hear about your experience. We take pest concerns seriously and have processes to address them promptly. We encourage you to contact our customer service to discuss this matter further and allow us to investigate and resolve the issue. Your satisfaction is important to us, and we appreciate your feedback, helping us maintain the highest standards for our guests.Sincerely,Hotel Management

2/10 - 너무 별로예요

Christina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They won’t let me post anything.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Christina, Thank you for choosing us and sharing your feedback. We regret to hear about your difficulty in posting. This might be a technical issue or a platform-specific matter. We recommend you contact us directly for assistance to guide you through any posting restrictions or technical challenges you may be facing. We appreciate your understanding and hope this issue is resolved promptly, allowing you to share your feedback. If there's anything else we can assist you with, please feel free to let us know.Sincerely,Hotel Management

2/10 - 너무 별로예요

Nicholas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Smelly, dirty and run down hotel
The guy behind the counter wasn’t very helpful or talkative, he didn’t give us any information at all. The room was so old, run down and smelt. And the worst thing was the bed sheets were stained!
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 19일
Dear Nicholas, We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the lack of helpfulness and information from the staff, the condition of the room, and the stained bed sheets are concerning, and we deeply regret any inconvenience caused. Please be assured that we take your comments seriously and will address these issues promptly to prevent similar occurrences in the future. We assure you that what you experienced is unacceptable by our standards, and we hope we have the opportunity to make it up to you on a future visit.Sincerely,Hotel Management

2/10 - 너무 별로예요

Dwight

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Beverly

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

ANNETTE

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Saw several roaches in the room and bathroom. Sketchy people including the workers. Key card would not work. Had to go to front office 5 times to get it to work.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 14일
Dear Annette, Thank you for taking the time to write a review about your visit. We apologize for any inconvenience you encountered during your stay. Please know that your feedback is valuable, and we'll address these concerns to ensure a better experience for future guests. If there's anything specific you'd like to discuss further, don't hesitate to reach out to us at the hotel. Thank you for bringing this to our attention.Sincerely,Hotel Management

8/10 - 좋아요

Anthony J

좋아요: 직원 및 서비스, 객실의 편안함
Kind of served the purpose...
I was only here one night, so I was looking for a location that was Central to the Riverwalk and other notable spots in jacksonville. This filled that need. The rooms were a bit dated and some of the fixtures in the bathroom were loose, but basically the place was clean and the staff kept it secure.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled like urine.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 9일
Dear Michael, Thank you for your valuable feedback. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback and hope to have the opportunity to welcome you back and provide you with a seamless experience.Sincerely,Hotel Management

6/10 - 괜찮아요

Rafael

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
I saw roaches in my room and smelled weed coming from a couple different rooms
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 7일
Dear Rafael, Thank you for sharing your experience with us. We apologize for the inconvenience you experienced during your stay. Please know that your feedback is valuable, and we'll address these concerns to ensure a more comfortable experience for our guests. We appreciate your patience and understanding and hope you'll consider giving us another chance. Your satisfaction is important to us.Sincerely,Hotel Management

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 11월에 1박 숙박함