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예약 가능 여부 확인

홈우드 스위트 바이 힐튼 잭슨빌-사우스/세인트 존스 센터 여행 후기

3 out of 5
홈우드 스위트 바이 힐튼 잭슨빌-사우스/세인트 존스 센터
10434 Midtown Pkwy, Jacksonville, FL

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 719개 이용 후기 중 347개" "
평점 8 - 좋아요. 719개 이용 후기 중 192개" "
평점 6 - 괜찮아요. 719개 이용 후기 중 100개" "
평점 4 - 별로예요. 719개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 719개 이용 후기 중 29개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

Arturo

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room I was assigned was designated for the handicap. The curtain had a tear, the lights on the fan was inoperable, the shower was not cleaned thoroughly. The door was sticking so badly, I thought the door was locked. The door did not fit well in the jamb and no one thought to correct this. So the door had to be shoved open and pulled close with all my might. The misalignment also served to disallow the deadbolt from aligning correctly. The TV did not have many cable TV options, and it seemed very close tot he options for antenna TV. I expect a hotel at this level to have better in room entertainment. Breakfast was fine, a lot of CARBS and sugar; but as a person with specific dietary needs, they did have options that suited me.
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Danielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The woman working the desk during the day is absolutely amazing! She really helped me and went out of her way for me! She was amazing! I love this hotel! The area is amazing and the rooms are always so clean and so so nice! My favorite hotel in the area and I stay here often
2024년 4월에 1박 숙박함
답변 제공: Richard Lowe 님, 2024년 4월 22일
Dear Danielle,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

8/10 - 좋아요

william

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location. Facilities are good. Downstairs area greatly improved. Rooms need some updating, ie. Showers, mattresses, sitting areas.
2024년 4월에 3박 숙박함
답변 제공: Richard Lowe 님, 2024년 4월 22일
Dear William,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 - 훌륭해요

Chuck

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good handicap room, just wish they didn’t put these rooms at the far end of the hallway requiring a long walk from the elevator.
2024년 3월에 1박 숙박함
답변 제공: Richard Lowe 님, 2024년 4월 1일
Dear Chuck,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

8/10 - 좋아요

WILLIAM

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its fine, a little skanky for what this ideal location should have to offer, considering all the high end shopping. But its just very convenient. A whyndam would be great.
2024년 3월에 1박 숙박함
답변 제공: Richard Lowe 님, 2024년 4월 1일
Dear William,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 - 훌륭해요

Kyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Richard Lowe 님, 2024년 4월 1일
Dear Kyle,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 - 훌륭해요

Neil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Richard Lowe 님, 2024년 4월 1일
Dear Neil,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

6/10 - 괜찮아요

Robin

2024년 3월에 1박 숙박함
답변 제공: Richard Lowe 님, 2024년 4월 1일
Dear Robin,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 - 훌륭해요

Angela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Room was clean and roomy.
2024년 2월에 2박 숙박함
답변 제공: Richard Lowe 님, 2024년 2월 29일
Dear Angela,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

2/10 - 너무 별로예요

Claudine

2024년 2월에 2박 숙박함
답변 제공: Richard Lowe 님, 2024년 4월 1일
Dear Claudine,Thank you for taking the time to share comments regarding your recent stay. We are sorry to see your stay was not a positive experience. Your comments will be shared with the appropriate departments.

4/10 - 별로예요

WILLIAM

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Blood on sheets, hair all over bathroom floor and staff that don’t care. All around dump.
2024년 2월에 1박 숙박함
답변 제공: Richard Lowe 님, 2024년 2월 29일
Dear William,Thank you for taking the time to rate your stay with us. We apologize for the inconveniences you experienced. Your comments have been shared with the appropriate staff to ensure this is an isolated event.

4/10 - 별로예요

Deborah

연인과의 여행
좋아요: 청결 상태
I liked the location - it’s located in the Town Center mall so it’s very convenient!! I didn’t like they double charged me for the room… there was no pillow case on the extra pillow… no in room safe… the coffee make didn’t work…no ice machines on the floors so you have to ask for ice…
2024년 2월에 1박 숙박함
답변 제공: Richard Lowe 님, 2024년 2월 29일
Dear Deborah,Thank you for taking the time to rate your stay with us. We apologize for the inconveniences you experienced. Your comments have been shared with the appropriate staff to ensure this is an isolated event. We look forward to having you back again.

4/10 - 별로예요

Keith

연인과의 여행
Shower never ran hot water!
2024년 2월에 1박 숙박함
답변 제공: Richard Lowe 님, 2024년 2월 7일
Keith,Thank you for taking the time to share your experience with us. We will address the issue immediately to ensure this does not impact future guests. We apologize for the inconvenience this may have caused you.

10/10 - 훌륭해요

Marnisha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Richard Lowe 님, 2024년 2월 29일
Dear Marnisha,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 - 좋아요

Dwight A

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
We like the location. Minutes from Mayo Clinic and a short walk to dining and shopping. Nice staff, quiet rooms. Clean.
2024년 1월에 2박 숙박함
답변 제공: Richard Lowe 님, 2024년 2월 29일
Dear Dwight A,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 - 훌륭해요

Ayaiza

2024년 1월에 1박 숙박함
답변 제공: Richard Lowe 님, 2024년 2월 29일
Dear Ayazia,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 - 좋아요

JACQUELINE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I almost froze
I wanted to love my stay but with 30 degree weather, my room had NO HEAT. There wasn’t a space heater or anything provided to me, I was given extra blankets but, I wasn’t in bed for my entire stay.
2023년 12월에 2박 숙박함
답변 제공: Richard Lowe 님, 2024년 2월 29일
Dear Jacqueline,Thank you for taking the time to share your experience. I apologize for the inconvenience. I have shared your comments with the appropriate staff to ensure we avoid these types of issues going forward.

8/10 - 좋아요

Tamia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Richard Lowe 님, 2024년 2월 29일
Dear Tamia,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 - 좋아요

Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property was nice and staff was generally helpful. Hot water was lacking and shower head and pressure was terrible. Convenient location to St. John’s center.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Michelle

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was perfect for our 4 day family trip to see extended family over the holidays. The room was comfortable and clean. The staff were helpful. We were right next to shops and dining options.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Elizabeth

2023년 12월에 1박 숙박함
답변 제공: Richard Lowe 님, 2024년 2월 29일
Dear Elizabeth,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 - 훌륭해요

Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff is so personable and helpful, room is very comfortable and full of amenities for a very comfortable stay. Will stay here from now on when we visit family in Jacksonville
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sarah

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sylvester

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like it was a safe place cleaning parking lot and you had no problem no place to call you have a good place to call and y'all kept stuff cleaning and safe and I like your stuff
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and amazing staff!
2023년 11월에 8박 숙박함

2/10 - 너무 별로예요

Persephone

좋아요: 청결 상태
별로예요: 직원 및 서비스
Room not available that was booked. Charged extra for room given
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

David

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Luis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was Friendly and room was very clean.
2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 12월 3일
Thank you for feedback and great score of 5 out of 5......

10/10 - 훌륭해요

Bridget

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Open for a late but still friendly check in which was good. Spacious room. The AC unit in our room was extremely loud though. The breakfast was very okay
2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 11월 19일
Greetings, Thanks for staying with us, and sharing your feedback we look forward to your return stay with us again.

2/10 - 너무 별로예요

Cassandra

2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 11월 19일
Greetings, We apologize that we did not to meet or exceed your expectations, but we appreciate your feedback and will use this knowledge to move forward with further strengthening our team. Please reach out us if there is anything we can do to help further.

2/10 - 너무 별로예요

James

2023년 10월에 6박 숙박함
답변 제공: Assistant General Manager 님, 2023년 11월 4일
We apologize that you didn't enjoy your stay, please reach out to us if we can make this right with you. Again, we hope that we are able to make this up to you.

10/10 - 훌륭해요

Kim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
FL GA game
Loved our stay. So convenient for food in Town Center. Lots of parking and love the new wine & beer self service in the lobby. Always nice to have a suite to stretch out in. Had to run to meet someone for breakfast but the buffet looked good.
2023년 10월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 11월 4일
Greetings, Thanks for the feedback and we look forward to your return stay. Safe Travels until next time.

4/10 - 별로예요

Kim

별로예요: 청결 상태, 직원 및 서비스
Ck in was a disaster, at 3pm still room wasn't available!!
2023년 10월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 11월 4일
We apologize that you didn't enjoy your stay, please reach out to us if we can make this right with you. Again, we hope that we are able to make this up to you.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 11월 4일
We are happy you enjoyed your stay and look forward to your return stay with us.

10/10 - 훌륭해요

Ruben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel very clean staff are amazing great location shopping near the beach and safe area 👍👍
2023년 10월에 8박 숙박함
답변 제공: Assistant General Manager 님, 2023년 11월 4일
We appreciate your business, thanks for staying with us and we look forward to seeing you again.

4/10 - 별로예요

Ron

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property was very nice but service was terrible; reported no hot water in shower, they promised it would be fixed but it wasn't, so we had 2 nights in a row with cold showers......totally unacceptable for the price we paid!!
2023년 10월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 10월 11일
Greetings, I apologize that yur visit was not a good one, as we have every intention that we meet and exceed your expectations. However, we keep the hot water stable to please all the guest. We are so sorry that we didn't meet your expectations. Please reach out to us if there is anything that we can help to fix this for you.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a really great time. Especially the service was great and they were very helpful and I could always ask if needed something. Everyone was very talkative and generally there was a good atmosphere in the hotel. The cleaning staff were also very friendly. The rooms were also great, clean and especially the part with the kitchen I really liked and helped me with preparing food. Would highly suggest this hotel.
2023년 9월에 10박 숙박함
답변 제공: Assistant General Manager 님, 2023년 10월 8일
Thanks for staying with us, See you again soon!

8/10 - 좋아요

Isabel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 6박 숙박함
답변 제공: Assistant General Manager 님, 2023년 10월 8일
Thanks for staying with us, See you again soon!

10/10 - 훌륭해요

Lindsay

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location is EVERYTHING- perfect spot
Staff were wonderful and the rooms were clean. Convenient location and wonderful breakfast spread. I will return.
2023년 9월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2023년 10월 8일
Thanks for staying with us, See you again soon!

10/10 - 훌륭해요

Gonzalo Andre

2023년 9월에 2박 숙박함
답변 제공: Stanley Etienne 님, 2023년 9월 21일
Thank you for taking the time to rate your recent stay. I am delighted to see you enjoyed your stay. We hope to host you again in the future. Safe travels!Stanley EtienneGeneral Manager

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Stanley Etienne 님, 2023년 9월 21일
Thank you for taking the time to rate your recent stay. I am delighted to see you enjoyed your stay. We hope to host you again in the future. Safe travels!Stanley EtienneGeneral Manager

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 9월 14일
Thank you for staying with us.

10/10 - 훌륭해요

Eduardo

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a no hassle and easygoing experience. We'll be back for sure. Location, location, location.
2023년 9월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 9월 14일
We are over joyed that you was delighted with your stay. We look forward to seeing you again soon!

8/10 - 좋아요

Dwight Austin

2023년 8월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2023년 9월 14일
Thanks for your feedback, and look forward to your return visit.

10/10 - 훌륭해요

rodrick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room/space-well decorated and little signs of wear-seemed new. Located in a huge mall area-so plenty to spend money on. Staff nice--google directions waaaay off and confusing.
2023년 8월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 9월 14일
Thanks for your feed back, we look forward to your return visit soon.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Mold in shower
2023년 8월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 8월 22일
We apologize that you encountered this during your stay, as it is in our best entrance that we meet and exceed every guest expectation. We hope that if you travel this way again, that you will consider letting us make this right with you.

6/10 - 괜찮아요

Arvie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great but the pool was closed all 4 days of our stay! I looked forward having a pool in our hotel on our vacation. This was a bummer. I wish they could have done something to compensate this.
2023년 8월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2023년 8월 6일
Greetings, Our apologies about the pool as we have contracted help that was scheduled to come out starting a week ago Thursday however they continued to give us push back. As truly we want every guest happy with all of the amenities we offer. Unfortunately, we are beyond dissatisfied with their promises to us as well. We hope to have the pool fixed as fast as they can come to get it done. We truly apologize for any inconvenience this may have caused you.

10/10 - 훌륭해요

Jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 7월 25일
Thank for being our guest and enjoying your stay. We appreciate you making our Hotel your home away from home choice.

10/10 - 훌륭해요

Emily

2023년 7월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 8월 6일
We are overjoyed that you had a wonderful stay with us and look forward to your return visit.

6/10 - 괜찮아요

Miranda

2023년 7월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2023년 7월 13일
Greetings, I apologize that your stay wasn't to your liking, it is definitely not our intentions. We would like to either meet or exceed your expectations. Please feel free to reply to this and let us know how we can make it right with you.