로비

하얏트 플레이스 잭슨빌 에어포트 여행 후기

3 out of 5
하얏트 플레이스 잭슨빌 에어포트
14565 Duval Rd, Jacksonville, FL

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1318개 이용 후기 중 825개" "
평점 8 - 좋아요. 1318개 이용 후기 중 273개" "
평점 6 - 괜찮아요. 1318개 이용 후기 중 114개" "
평점 4 - 별로예요. 1318개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 1318개 이용 후기 중 64개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are very spacious and comfortable!
2024년 4월에 1박 숙박함
답변 제공: Patricia 님, 2024년 4월 24일
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations. Please know that you can request microwave at the front desk, by Hyatt standards there are no microwaves in rooms but we have some for guests that request it. We hope that you stay with us again whenever you visit Jacksonville.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good value for price
2024년 4월에 1박 숙박함
답변 제공: Patricia 님, 2024년 4월 24일
Thank you so much for taking the time to write this review. We are happy to hear we have met your expectations this time and hope you continue staying with us whenever you visit Jacksonville. Take care.

10/10 - 훌륭해요

Charnele 님, Valdosta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Muhammad 님, Scranton

별로예요: 편의 시설/서비스
Just ok
2024년 4월에 2박 숙박함
답변 제공: Patricia 님, 2024년 4월 23일
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 - 훌륭해요

Kiarrah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect pre-cruise stay.
2024년 2월에 1박 숙박함
답변 제공: Patricia 님, 2024년 4월 23일
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place!
2024년 4월에 1박 숙박함
답변 제공: Patricia 님, 2024년 4월 23일
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good place to sleep and comfortable and near restaurant and shopping
2024년 4월에 1박 숙박함
답변 제공: Patricia 님, 2024년 4월 19일
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Immediate area was not pleasant.
2024년 4월에 2박 숙박함
답변 제공: Patricia 님, 2024년 4월 17일
Good morning, thanks for sharing your comments about your stay at the Hyatt Place Jacksonville Airport. We apologize for not meeting your expectations at this time and hope you give us another opportunity to serve you.

2/10 - 너무 별로예요

Sylvia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
They charge my card credit unauthorized charges then didn't me a receipt ask for receipt stated that y'all would give the receipt to me and call for receipt supposed to email it and never did receive it I would never stay there again because they charged my account over $400 and then can't tell me why
2024년 4월에 4박 숙박함
답변 제공: Patricia 님, 2024년 4월 16일
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We apologize for your billing issue, please know that we will share this with our management team so they can research on that. Thank you again for the opportunity to serve you.

10/10 - 훌륭해요

Randall

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was wonderful and the pool facility as well. Walk to beach location perfect.
2024년 4월에 1박 숙박함
답변 제공: Patricia 님, 2024년 4월 16일
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

6/10 - 괜찮아요

Monica J

Poor maintenance service
2024년 4월에 3박 숙박함
답변 제공: Patricia 님, 2024년 4월 16일
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. We hope to have you here again.

10/10 - 훌륭해요

Daniel 님, Willow Grove

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Gayle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable little hotel. Perfect for over night stay.
2024년 4월에 1박 숙박함
답변 제공: Patricia 님, 2024년 4월 15일
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay! Clean, quiet and very convenient.
2024년 4월에 1박 숙박함
답변 제공: Patricia 님, 2024년 4월 15일
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!

10/10 - 훌륭해요

Miriam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall excellent place to stay.
2024년 4월에 4박 숙박함
답변 제공: Patricia 님, 2024년 4월 12일
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am thankful that you reached out to share you had an excellent stay. We hope to have you here again.

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff extremely friendly and accommodating!
2024년 4월에 3박 숙박함
답변 제공: Patricia 님, 2024년 4월 11일
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

10/10 - 훌륭해요

Byron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room is fabulous!
2024년 4월에 1박 숙박함
답변 제공: Patricia 님, 2024년 4월 11일
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

2/10 - 너무 별로예요

Nykyta

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My ac wasn’t working. They had the maintenance guy come up and look at it and that’s all he did was look. My mom’s room had bed bugs and I ended up with bites on me and my son. We could leave and book somewhere else. I don’t recommend.
2024년 4월에 3박 숙박함
답변 제공: Patricia 님, 2024년 4월 11일
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We hope you give us another opportunity to serve you when your travels bring you to Jacksonville.

8/10 - 좋아요

Brittany

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was nice, everyone was super attentive. The breakfast offered was awesome. The room was clean for the most part, only complaint with that is the grout in the shower was in need of a good scrubbing as it had pink mildew build-up other than that this hotel was a great choice for my trip.
2024년 4월에 2박 숙박함
답변 제공: Patricia 님, 2024년 4월 11일
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

2/10 - 너무 별로예요

Cozetta

아이를 동반한 가족 여행
I had bed bug in my room this weekend.
2024년 4월에 3박 숙박함
답변 제공: Patricia 님, 2024년 4월 8일
Thank you for taking the time to let us know about your most recent stay at the Hyatt Place. We are very sorry we did not meet your expectations at this time . Please rest assure that your comments will be shared with our team so we can take proper procedures for pest control issues. Thank you again and we hope your give us another opportunity to serve you when you come back to Jacksonville.

10/10 - 훌륭해요

Mary Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed a week long stay at Hyatt Place! The staff is wonderful, our room was clean when we arrived. We came back each day to a freshly cleaned room. I highly recommend Hyatt Place.
2024년 3월에 8박 숙박함
답변 제공: Patricia 님, 2024년 4월 8일
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 - 훌륭해요

Denise A

연인과의 여행
좋아요: 편의 시설/서비스
Great staff. Wonderful breakfast compared to a number of hotels we’ve stayed at these last two weeks. Beds were very comfortable.
2024년 4월에 1박 숙박함
답변 제공: Patricia 님, 2024년 4월 8일
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!

10/10 - 훌륭해요

cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
😊
2024년 4월에 3박 숙박함
답변 제공: Patricia 님, 2024년 4월 8일
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

10/10 - 훌륭해요

Renika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel staff was polite and attentive. The room was clean and quiet.
2024년 4월에 2박 숙박함
답변 제공: Patricia 님, 2024년 4월 12일
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 - 훌륭해요

Josée

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Cela était très bien
2024년 3월에 1박 숙박함
답변 제공: Patricia 님, 2024년 4월 8일
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!

10/10 - 훌륭해요

Kelli

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds was comfortable, staff was so nice, room was clean, nice place to stay!
2024년 4월에 1박 숙박함
답변 제공: Patricia 님, 2024년 4월 8일
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!

10/10 - 훌륭해요

Jacinthe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Déjeuner inclus
2024년 4월에 1박 숙박함
답변 제공: Patricia 님, 2024년 4월 8일
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.

10/10 - 훌륭해요

Dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Thanks for the positive comment. We expect to see you again real soon!!! :-)Thanks,

8/10 - 좋아요

Kimberly

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a problem with our room and they switched right away. They were very caring and drfinitely had a personal touch which i love ❤️
2024년 3월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Thanks for your comments and for your understanding in having to move rooms. We're here to make sure your hotel experience is as perfect as possible! :-)Thanks again.

6/10 - 괜찮아요

Snezana

가족 여행
좋아요: 청결 상태, 직원 및 서비스
You get what you pay for! Came to hotel at 12:30 at night, walked though reception, no one there, went up the elevator to my room… no any kid of security. (It’s a scatchy area). The iron was broken; air conditioning very loud Checking out at 4:15 am took time because receptionist too 5 minutes to show up… The place was clean and spacious.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
I apologize for any/all inconvenience. Please be assured that we're reviewing our staffing model to try and get two receptionists on-duty at night at all times.Thanks for your comments regardless and sorry again for any inconvenience.

10/10 - 훌륭해요

Devin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property. Will stay again
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
We're going to hold you to that! :-)Thanks so much for taking the time to send something positive. Much appreciated.

10/10 - 훌륭해요

Alexis

2024년 3월에 3박 숙박함

8/10 - 좋아요

seshaiah

location
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Claudia P

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Cassandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and clean. Breakfast was bountiful but the main entrees were just meh. Only one elevator worked so it was very slow to depart during peak time. Would stay again because of overall comfort.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Thanks so much for your score and comments. I'm sorry about the elevator issue. Our elevator vendor is on it. Thanks again.

10/10 - 훌륭해요

Clyde

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Thanks so much. I will share your comments right away.

8/10 - 좋아요

Tim

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. We were greeted when we arrived, fast check-in after a long flight, and long line at the car rental. Breakfast the next morning was great as well.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Thanks so much for your motivating and encouraging review. It's very much appreciated.

10/10 - 훌륭해요

Pamela 님, Rockland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What gave this property five stars for us was the employees. We were first met by Andre who picked us up at the airport - no waiting - loaded our bags and was very personable. Next was Sage at the front desk. She was most welcoming (at nearly midnight),helpful and patient. Mike, also a driver, was a cheerful presence in the lobby. The banter between him and Sage the next morning was fun and uplifting. These three set the tone was our stay!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Your comments are awesome! Thanks so much. I will share w/ Andre, Sage and Mike right away. Thanks again.

8/10 - 좋아요

Shunder

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hot water was not working in the shower on the second day we stayed there.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
We're sorry about the problem we had. We had an issue w/ one of our water heaters...that resulted in hot water not being available for a few hours on Saturday afternoon. Please be assured the issue has been resolved. Again, sorry for the inconvenience.

2/10 - 너무 별로예요

Stephanie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I had to leave early because bugs was in my bed so I left and come home
2024년 3월에 1박 숙박함
답변 제공: Patricia 님, 2024년 3월 21일
Thank you for taking the time to give us feedback about your recent stay at the Hyatt Place Jacksonville, we valued your business and apologize for not meeting your expectations at this time. Please know that all your comments will be shared with our management team so we can improve in the areas you have mentioned. Again, we apologize and hope that you give us another opportunity to serve you in the future.

10/10 - 훌륭해요

Harolynn 님, Southfield

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was a good choice for our stay. It is well maintained and offered a good breakfast. They also offer evening bar style food and drinks. When we’re in the area again I would stay again.
2024년 3월에 1박 숙박함
답변 제공: Patricia 님, 2024년 3월 19일
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel close to airport
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
We're glad you are happy and can't wait for you to return. :-)

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, very helpful staff.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Thanks for sharing such a positive message.

10/10 - 훌륭해요

Christopher 님, Clearwater

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great amenities, friendly staff
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Thanks so much for the positive words.

10/10 - 훌륭해요

Timothy L

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Frank

가족 여행
좋아요: 편의 시설/서비스
Breakfast
2024년 3월에 1박 숙박함
답변 제공: Patricia 님, 2024년 3월 11일
Thank you so much for your feedback, we hope to serve you again.

10/10 - 훌륭해요

Fred

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great breakfast was tasty, food was good and room was clean
2024년 3월에 3박 숙박함
답변 제공: Patricia 님, 2024년 3월 8일
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. We hope to welcome you back again soon!