I am so sorry that you had issues during the check in process. It certainly should not have taken that long to verify and check in you and your Guests. The lofts are a little different that standard rooms and do provide a little extra space to be more comfortable.Crystal, again I apologize for the issues at check in. We do hope that you will give us another try in the future.Travel Safe!

We are so sorry that you did not enjoy your stay. I see that you stayed with us for 4 nights. I am hoping that you reported the issues to the Front Desk so that they could be addressed. We do have security on property.

Thank you for your 10 out of 10 score. We do hope you will return to stay with us again.

We are so glad that you enjoyed your stay with us. We strive daily to provide a clean, comfortable room along with friendly, efficient service to all of our Guests. We hope to see you on your future visits to the area.

Thank you for taking the time to post your review. I will certainly let our Maintenance team know about the issues that you encountered so that they can be addressed immediately. We do hope that you will return to stay with us again in the future.

We are so sorry that you did not enjoy your stay. We strive daily to provide a clean, comfortable room along with friendly, efficient service to all of our guests. During your four day stay, our housekeeping staff would not have done a full clean on your room. I do hope that you reported that the microwave oven wasn't working and that maintenance took care of it for you. Our Grab-N-Go breakfast includes nutritious choices and a variety of proteins, fruit, yogurt, juice, milk and cereal. Again, I am sorry that you did not enjoy anything about your stay.

Hi Karla, thank you for taking the time to comment on your recent stay with us. I am so sorry that you encountered issues after check in. On the other hand, I am glad that the Staff was able to take care of you. We do hope that you will return in the future to stay with us again.

We are glad to know that you are okay with our security questions. There are times when some hotel workers do not pay attention and bad things happen. We try to keep everyone and their information as safe as we possibly can. We hope to see you again in the future.

Even though our property is mainly extended stay, we still provide a quick, grab-n-go breakfast for our guests. We serve breakfast during the week between the hours of 6am and 8am, and weekends, 7am to 9am.

Thank you, Tynasia for your review. We look forward to having you with us again soon.

Hi WIlliam, We are so sorry that you did not understand that the property is an extended stay hotel. We do sell rooms for nightly stays as well as long term stays. Unfortunately, since the pandemic began, there are more than a few Hotel Companies that do not provide daily housekeeping services. Since we are primarily extended stay, we provide limited service once weekly and full services once weekly. We keep supplies at the Front Desk in case our Guests choose to exchange towels or other linens during their stay. We do hope that you will give us another chance on your next visit to the area.

Thank you so much for your kind comments. We do hope to see you again soon!

Thank you for reaching out to let us know about your experience while staying with us. We do appreciate the feedback and will certainly share with the Team as a learning experience. It is our goal to provide a clean, comfortable room along with friendly, efficient service in a safe environment. I do apologize. We do hope that you will choose to give us another chance to serve you in the future.

Thank you for your feedback.

Thank you SO much for your review! We do appreciate your support.We hope to see you again the the future.Travel Safe!

Thank you for your kind comments on the staff. We strive daily to provide a clean, comfortable room along with friendly, efficient service to all of our guests. I apologize that we failed. Our Breakfast has been a Grab-N-Go Breakfast for the last 3 years. Over the last few weeks, we have been struggling to get the supplies needed to provide our guests with items for the Grab-N-Go Boxes. We do hope that you will give us another chance on your next trip to the area. Travel Safe

As an Extended Stay property, we do not service rooms on a daily basis. If you are here for seven plus nights, we will do a light clean and a full clean during that time. This was standard policy before Covid and now, slowly getting back to it. I do hope that you reported the microwave oven not working and the floor being dirty so that the issues could be resolved while you were with us. We do hope that you will give us another try on your next visit to the area.

Thank you so very much for your kind comments regarding your recent stay with us. We do appreciate your feedback.

Thank you for your 10 out of 10 score. We do appreciate it. We do hope to see you again soon.

We are so sorry that you did not enjoy your stay. We do hope that you will give us another try when your travels bring you back to the area.

Thank you so much! We hope to see you again soon!

Thank you for taking the time to share your feedback with us. As an Extended Stay property, we do not service rooms on a daily basis. If you were with us for 5 nights, a full cleaning would not be scheduled. We do provide clean towels and linens at the Front Desk for those who want to exchange then during their stay. Our Breakfast is a simple yet balanced to-go breakfast. We do hope that you will give us another chance on your next visit to the area. Travel Safe.

Thank you for taking the time to review your recent stay with us. We do hope you will return in the future.

We are so sorry that you did not enjoy your stay with us. If there were any issues during your stay, I do hope that you reported them to the Front Office so that they could be addressed.

Tarnisha, Thank you so much for the great review. We love to share those good comments with the Team.

Thank you for taking the time to review your recent stay. We do hope that you will return to stay with us in the future.

Already responded to this - it continues to duplicate.

Already responded to this - it continues to duplicate.

Already responded to this - it continues to duplicate.

Hi Phillis, thank you for taking the time to comment on your recent visit with us. We do apologize for any shortcomings and inconveniences that you experienced while staying with us. We have addressed the pest issue and door closure to the room that you were assigned. Sonesta is still following many of the CDC Guidelines regarding Covid-19. Breakfast is a Grab-N-Go box with a variety of individually wrapped, nutritional items. We do hope that you will give us another chance on your next trip to the area.

Good Morning, We are so sorry that you did not enjoy your stay with us. Yes, we are still following some of the CDC Guidelines regarding Covid-19. Sonesta Hotels takes the health and well being of its Team Members and Guests very seriously. We still provide full weekly service to our guests staying 7 or more nights. At anytime during a stay, Guests can bring their soiled linens and dirty towels to the Front Desk and we will gladly exchange them. We have never had a full service restaurant, the Grab-N-Go Breakfast Boxes have individually wrapped, nutritious items that are varied day by day. Again, we are sorry that you didn't enjoy your stay. We do hope that you will give us another try in the future.

Hi Robert, thank you so much for your kind comments regarding your recent stay with us. We do enjoy sharing the good comments with the entire staff. We hope to see you again on your next visit to the area.

Hello Raquel, We are so glad that you enjoyed your stay with us. We are addressing age issues now and hope that everything is better on your next visit.

Hello Mark, We are glad to know that you enjoyed your room while staying with us. Sonesta Hotels still follows many of the CDC Guidelines regarding Covid-19 so our Grab-N-Go Breakfast is being served until further notice. We do hope that you will choose to stay with us again.

Hi Christina, We are sorry that you did not enjoy your stay with us. Maybe in the future you will give us another chance.

Hello Nichol, We are so sorry that you did not enjoy the Grab-N-Go Breakfast that we provide to all of our Guests. Sonesta Hotels still follow several of the CDC Guidelines regarding Covid-19 and serving a variety of individually wrapped items for breakfast is one of those items. It does take a minute for the water to get hot in the kitchen areas but, it does get hot and is certainly hot when running the dishwasher. Basic amenities such as paper towels, kleenex and bathroom tissue are always available at the front desk. Nichol, again we are sorry that you did not enjoy your stay. We hope that you will give us another try in the future.

Hello Maxine, We do apologize for the issues that you encountered while staying with us. The pest issues have been addressed and hopefully no others will have the same experience. We do hope that you will give us another chance on your next visit to the area.

Thank you for taking the time to rate your stay. We do hope that you will return so that we can serve you better.

Thank you very much for your kind remarks. We do hope that you will return to stay with us again.

Thank you so much for your review. We do enjoy sharing the good comments with the entire staff.

Thank you for taking the time to comment on your recent stay with us. We have a variety of Guests staying with us all year long. We do try to keep the area clean and when Guests bring issues to our attention, we try to address them immediately. We hope that you will give us another chance in the future.

Thank you for taking the time to share your experience with us! We look forward to seeing you again soon!

We are so sorry that you did not enjoy your stay. I hope that you brought these issue to the attention on the Front Office so that they could move you into another room. It is our goal to provide a clean, comfortable room to all of our guests. We hope that you will give us another chance in the future.

Hello Robert, Thank you for commenting on your recent stay. We do hope to see you again soon.

Hi Donna, We do apologize for the issues that you encountered while staying with us. It is our goal to provide a clean, comfortable room to all of our guests. We do hope that you will give us another chance in the future.