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슈어스테이 호텔 바이 베스트 웨스턴 잭슨빌 사우스 여행 후기

2.5 out of 5
슈어스테이 호텔 바이 베스트 웨스턴 잭슨빌 사우스
5018 University Boulevard West, Jacksonville, FL

이용 후기

6.8
평점 10 - 훌륭해요. 703개 이용 후기 중 199개" "
평점 8 - 좋아요. 703개 이용 후기 중 180개" "
평점 6 - 괜찮아요. 703개 이용 후기 중 109개" "
평점 4 - 별로예요. 703개 이용 후기 중 90개" "
평점 2 - 너무 별로예요. 703개 이용 후기 중 125개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

Haley

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Mostly everything was great about our stay. The room was nicely updated. The breakfast was great. Staff was nice. The only negative thing about this property is that I think they forgot about updating the bathroom. Lol. It wasn't terrible but looking at the room and then the bathroom you would think you're in two totally different rooms.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 21일
Dear Haley,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.Sincerely Hotel Manager

4/10 - 별로예요

Katherine

반려동물 동반 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The management of this property is terrible ice machine. Not working no breakfast in the breakfast drone. No toilet paper or soap in the bathroom. In the breakfast room and nothing was tended to when you told the management
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 21일
Dear Katherine,Thank you for the stay at our hotel. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. SincerelyHotel Manager

2/10 - 너무 별로예요

Douglass

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
1st room I checked into.The TV did not work.They tried to fix it but did not.Gave me another room.TV did not work again.Both rooms smelled.Air Conditioning units were very noisy. Overall a very unpleasant experience.Would not recomend this hotel to anyone. I do have to say the staff meaning a young man at the front desk did his best but was limited in what he had to work with
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Douglass,We're truly sorry to hear about your unpleasant experience during your stay. It's disappointing to learn that you encountered issues with the TV, room odor, and noisy air conditioning units. Your feedback is valuable to us, and we apologize for any inconvenience caused. We will address these concerns with our team to ensure that necessary improvements are made. We appreciate your recognition of the efforts of our staff, and we'll strive to enhance our services to provide a better experience for all our guests in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

Arturo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Arturo, Thanks so much for your 5 stars ratings. I am delighted you had a nice experience with us. We're honored that we can satisfy a very large percentage of our guests each day. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager.

6/10 - 괜찮아요

Dayma

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 3일
Dear Dayma, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Ebonicia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very safe and quiet
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Ebonicia,It's wonderful to hear that you found the property to be safe and quiet. Creating a secure and peaceful environment for our guests is a top priority for us. Your comfort and well-being are of utmost importance, and we are delighted that you had a tranquil and secure experience during your stay. We sincerely appreciate your positive feedback and look forward to welcoming you back for another peaceful and enjoyable visit in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing to stay with us!SincerelyHotel Manager

2/10 - 너무 별로예요

Brittany

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked a King bed online and when I got there the front desk clerk explained that there were no king rooms due to a plumbing issue and then flat out refused to give me a refund leaving myself and my husband stuck with a double queen bed room. We were specifically looking for a hotel with a King room available and only booked this hotel because it had one available. Also, the property looks nothing like the pictures, Its a run down dump in a disgusting area and was a horrible experience altogether 😪.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Brittany,We are deeply sorry to hear about your disappointing experience. We will investigate the issues you've raised regarding the room type and the condition of the property to ensure that such discrepancies are addressed promptly. Your feedback is invaluable, and we sincerely apologize for the inconvenience you encountered. We hope to have the opportunity to make this right and provide you with the experience you initially sought.SincerelyHotel Manager

2/10 - 너무 별로예요

Jody

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Guest,We are deeply sorry to hear about your disappointing experience at our hotel. Please know that providing exceptional service is our top priority, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we will use it to address any issues and improve our services moving forward. We sincerely hope to have the opportunity to regain your trust on a future visit.Sincerely, Hotel Manager

8/10 - 좋아요

Amber

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and comfortable stay.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Amber,Thank you for your review! We're glad to hear that you had a clean and comfortable stay with us. Your feedback is valuable to us, and we're always striving to improve. We appreciate your business and hope to welcome you back again soon!Sincerely, Hotel Manager

4/10 - 별로예요

Brian

The Petals family are notorious for NOT maintaining their facilities. 1). Parking lanes are too tight, you can not get in and out of your vehicle. 2). Roaches in the rooms and in the breakfast area. 3). Weekend breakfast is supposed to have sausage, biscuits & gravy on the weekends and only had on 1 Sunday in a month. 4)TV doesn’t work half the time. 5) toilet leaks water on the bathroom floor. Sink has a hole in the bowel that leaks water on the floor in the room. 6). They increased the price of the room by double ( unannounced).
2024년 3월에 14박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Brian,We apologize for the numerous issues you encountered during your stay. This is not the experience we want for our guests, and we take your feedback seriously. We will address these concerns with our management team to ensure immediate improvements are made. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Connie

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Connie,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The area
답변 제공: Hotel Manager 님, 2024년 3월 15일
Dear Danielle, Thanks so much for your 5 stars ratings. I am delighted you had a nice experience with us. We're honored that we can satisfy a very large percentage of our guests each day. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Maria

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 3일
Dear Maria,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

2/10 - 너무 별로예요

Mark

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed linen was dirty. Candy wrapper . Human hair on the lower sheets
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 10일
Dear Mark,Thank you for the stay at our hotel. We are really sorry for the unpleasant experience during your stay. Your review is very important to us. We have noted your comment regarding cleanliness. The housekeeping staff has received additional training in the level of cleanliness required of them as our employees. We will ensure that all rooms are properly checked for cleanliness before checking in the new guest. I hope you will give us another chance to satisfy you the next time you’re in the area. SincerelyHotel Manager

4/10 - 별로예요

RAMANAN

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Noisy
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 10일
Dear RAMANAN,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 - 너무 별로예요

Justin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 10일
Dear Justin,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your rating are very important to us, as they will help us to improve our services and our guest experience even more. We hope that you will visit us again.SincerelyHotel Manager

2/10 - 너무 별로예요

Guy

가족 여행
The staff was unpleasant. I was charged an extra fifty dollars required up front for security essentials (what essential towels and a coffee pot) or no key after I paid for my room. Staff didn’t know of any restaurants nearby to eat it even the Burger King next door. Prostitutes in three rooms ground floor showing off their wares. I would tell you to not advertise this motel as it is not up to your standards. One waste can one broken chair
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 9일
Dear Guy,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

6/10 - 괜찮아요

Endre

출장 여행
좋아요: 직원 및 서비스
Need a update on the rooms
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 7일
Dear Endre, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. We hope to see you again soon. Sincerely, Hotel Manager

8/10 - 좋아요

Cheryl

I liked that it was clean no bugs, and they stayed true to there word about being able to pay at the hotel. Didnt charge a deposit either. I didnt feel real safe though because i couldnt double lock the door and heard screaming and horns going off outside, but other than that it was cool. Id stay again in a pinch.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Cheryl, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

8/10 - 좋아요

Cleveland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here 2 days...We had absolutely no issues, the room was clean the bed was comfortable the tv worked. It served the purpose for what it is. I would stay here again.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Cleveland,Thanks for your nice comment. I'm so pleased that you would stay with us again, and I hope you the opportunity to do that soon. We are glad to note that you found our clean, comfortable hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! SincerelyHotel Manager

6/10 - 괜찮아요

Karen

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds were uncomfortable. Air conditioner noisy, and tv did not work. Water pressure terrible
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 3일
Dear Karen,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

6/10 - 괜찮아요

Robert

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Robert, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Darick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Dear Darick,Thank you for your positive rating! We're glad to hear that you had a great experience during your stay. Providing excellent service and accommodations is important to us. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Yanelis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
🙏❤️
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 10일
Dear Yanelis,Thank you for the perfect rating and the positive emoji! We're here to ensure you have a wonderful experience during your stay!Sincerely, Hotel Manager

4/10 - 별로예요

Angel

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
La habitación yiene problemas
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Angel,We're sorry to hear that you encountered issues with your room. Could you please provide more details so we can address and resolve the problems you experienced? Your comfort and satisfaction are important to us, and we appreciate your feedback.Sincerely, Hotel Manager

6/10 - 괜찮아요

Paul

가족 여행
Breakfast soso. No cream cheese, no sausage, no fruit, coffee machine disnt work properly
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Paul,We apologize for the shortcomings in our breakfast offerings and the issues with the coffee machine. Your feedback is valuable, and we will address these concerns to enhance our breakfast experience. We hope to have the opportunity to improve and better serve you in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Suzanne

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures make it look like it’s cute and trendy but when you get there you realize it’s just an old motel that they’ve added a coat of paint and curtains to. The bathroom ceiling was disgusting and the breakfast was laughable. Nearby is a strip club, a gun shop and a sex store.
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear Suzanne,We're sorry to hear that the presentation of our accommodations did not meet your expectations. We value transparency and aim to accurately represent our facilities. Your feedback regarding the bathroom ceiling and breakfast is concerning, and we will address these issues promptly to ensure a better experience for our guests. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Valerie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have stated in convenience motels before but this by far is the most dirty I have ever been in. The sink was dirty, toilet seat was dirty, the bathroom floor needed to be wipe...I would give it a 2 out of 10. I was very disappointed. It looks very clean on picture but the room we stayed in was not anything I'm used to. And the only reason we had not left, it was because it was only for one night.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Valerie, Thank you for the stay at our hotel. We are really sorry for the unpleasant experience during your stay. Your review is very important to us. We have noted your comment regarding cleanliness. The housekeeping staff has received additional training in the level of cleanliness required of them as our employees. We will ensure that all rooms are properly checked for cleanliness before checking in the new guest. I hope you will give us another chance to satisfy you the next time you’re in the area.SincerelyHotel Manager

10/10 - 훌륭해요

Karelia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Second time in SureStay Hotel while visiting family and it was good for spending the night and taking some breakfast. The orange juice is delicious. The room always clean and comfortable. This time the shower wasn't so good, but in general it was pleasant experience.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 27일
Dear Karelia,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

8/10 - 좋아요

ANA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 24일
Dear ANA,Thanks for sharing your great feedback and giving a 8 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 24일
Dear Guest,Thank you for the stay at our hotel. I’m glad you had such a nice experience with us, and I sincerely thank you for giving 10 out of 10 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

6/10 - 괜찮아요

Lynn

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Tres desuet
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 20일
Dear Lynn, Thank you for the stay at our hotel. We are sorry that you were not impressed with our property. We are sorry that your stay was not as per your expectation. We have seriously noted your suggestion regarding upgrade the overall property. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Hotel Manager

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
First room tv didn’t work, and no light in bathroom, second room had roaches. Nice !
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear James,We sincerely apologize for the inconvenience you encountered during your stay. Your experience does not align with our standards, and we take this matter seriously. We are addressing the issues with the TV, bathroom light, and pest concern immediately to ensure a more comfortable stay for our guests. Your feedback is invaluable, and we appreciate your understanding. However, please note that we have a vigorous pest control program and make sure that there are no roaches or any other pests in our rooms. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

JORGE

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is really bad, Expedia shouldn’t promote them! It’s dirty, full of mold, smelled bad and there were holes on the walls. The room they gave us was horrible we switched to another and it was worse so we had to cancel our reservation and left to find another place to stay of how bad this place is!!! Do yourself a favor and don’t stay at SureStay!!!
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear JORGE,Thank you for the stay at our hotel. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. SincerelyHotel Manager

6/10 - 괜찮아요

Chrisangela 님, Savannah

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only issue was the breakfast didn’t have sausage as they advertised
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 13일
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. But, we apologize that the breakfast didn't meet your expectations. Every day we take committed actions to ensure that we are the best hotel in the area. We're committed wholeheartedly to exceeding your expectations next time. I hope that you will choose to stay again.Sincerely, Hotel Manager.

6/10 - 괜찮아요

John

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Problem with the heat system and no functional light in the bathroom.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 12일
Dear John,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We appreciated the front desk staff allowing us to check-in early as bad weather was forecast to arrive. We made it in just in time.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Barbara, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am glad you had a smooth check-in. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

4/10 - 별로예요

Jaime

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointed
To be honest, very disappointed with the condition being part somehow of Best Western umbrella!!! Very, very, very disappointed!! The rooms are very outdated, need a very good TLC, bed are not too comfortable and the smoke smell (non smoking room) was noticeable and also saw few people smoking inside some rooms that were non smoking too. Air conditioning for being on winter held well and no complaints regarding being too hot or too cold. Tub are very outdated and shower head not too clean with loads of lime, but heats fast and last a while. The coffee stuff were opened and not replaced, the breakfast is complimentary but it is very basic, not as described on their website, only egg on hot part and waffles (with poor mixture) wich makes a very soft and soggy waffle. No fruits option at all and on overall very basic not making any sense for Best Western pattern. My little one forgot something at room and was very difficult to get to talk to somebody regarding this and after 24 hours we manage to talk to someone, but they can’t do nothing, even us paying them to place on post. (It was a small girl sentimental pillow) light and fits well on large envelope. But they can’t do nothing, only leave on reception to be collected, wich is not an option as we live nearly 300 miles from the hotel. Overall I think that was very overpriced for the quality of the service. Location was ok, not far for i95 and for only one night it should be ok!
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Jaime,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

10/10 - 훌륭해요

Kymber 님, Jacksonville

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Charged for smoking in a room when in fact no one smoked in the room, there is no literal proof of smoking. We don’t even smoke at all. That’s the only major issue, other than that, everything was great.
2023년 12월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Kymber, Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager

4/10 - 별로예요

Sahad

가족 여행
별로예요: 청결 상태, 객실의 편안함
The quality is low. I think I overpaid for this Hotel.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 4일
Thank you for offering feedback about your recent experience at our hotel. We're sorry our accommodations didn't meet your expectations. Given another opportunity, we hope we can host you for the visit you expected.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Péssima, quarto cheirava cachorro, mofo, banheiro só faltava sair na sua mão ao abrir chuveiro. Fora que pelas foto não mostra, mais é um hotel aberto os quartos ficam no estacionamento entra e sai qualquer um. Hotel de beira de estrada
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 4일
The issues you raise are important to us. Please accept our apologies for any concerns about odor and for any issues with the bathroom. We'll look into your comments further, and we'd appreciate the chance to provide you with a more positive experience.

6/10 - 괜찮아요

Ryan

Average
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear Ryan,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

10/10 - 훌륭해요

Karelia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is friendly, the checkin was fast and easy. Good parking and the room was very clean, good shower and comfortable bed. Breakfast was good.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Thank you for choosing to stay with us at SureStay Hotel by Best Western Jacksonville South and for taking the time to share your positive experience. We're delighted to hear that our friendly staff, efficient check-in process, clean rooms, comfortable beds, and satisfying breakfast contributed to a 5-star stay. We look forward to welcoming you back for another enjoyable visit.

2/10 - 너무 별로예요

Carley

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t look like the pictures at all
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 21일
Dear Carley,Thank you for your review. We regret to learn that your experience fell short of expectations. If you have any suggestions for areas in which we can look to improve for the future, please feel free to reach out to us offline. It was a pleasure having you here, and we wish you safe travels.

6/10 - 괜찮아요

Nicolas

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place to lay your head
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
Dear Nicolas,Thank you for sharing your thoughts. We're glad to have provided you with a suitable place to rest, and we look forward to welcoming you back the next time you are in the area.

6/10 - 괜찮아요

Robert

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Robert,Thank you for the stay at our hotel. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 10 out of 10 rating Review on your next stay. We hope to see you again soon. Sincerely,Hotel Manager

2/10 - 너무 별로예요

Darryl

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Darryl,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

10/10 - 훌륭해요

Felix Gustavo

2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

8/10 - 좋아요

margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear margaret, Thanks so much for your 8 out of 10 ratings. I am delighted you had a nice experience with us. We're honored that we can satisfy a very large percentage of our guests each day. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager.

8/10 - 좋아요

NING

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear NING, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager