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우드스프링 스위트 잭슨빌 이스트 295 크루즈 포트 여행 후기

2.5 out of 5
우드스프링 스위트 잭슨빌 이스트 295 크루즈 포트
8341 Dames Point Crossing Blvd, Jacksonville, FL

이용 후기

5.2
평점 10 - 훌륭해요. 522개 이용 후기 중 79개" "
평점 8 - 좋아요. 522개 이용 후기 중 65개" "
평점 6 - 괜찮아요. 522개 이용 후기 중 91개" "
평점 4 - 별로예요. 522개 이용 후기 중 91개" "
평점 2 - 너무 별로예요. 522개 이용 후기 중 196개" "

5.4/10

청결 상태

6.2/10

직원 및 서비스

4.4/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

2/10 - 너무 별로예요

James

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely unprofessional did not honor my reservation. Claims expedia made a mistake. Terrible place never will i ever stay at this dump again.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
James, it seems like you had some reservations distress, and for that we regret any inconvenience it may have caused. Without placing verdict, discrepancies can at times be a result of booking via third-party providers, but it's always our intention to ensure your stay goes as smooth as possible. We're disappointed to hear you had an unfavorable experience and we hope to show you improvements on a potential future visit.

2/10 - 너무 별로예요

Drew

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not worth $170 for 2 nights. More like $40 at most. Good look sleeping. Place smells like jail
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Drew, we appreciate your pitch to give us your thoughts. We regret to hear that your stay did not meet your expectations due to the room conditions and scents. We aim to provide a comfortable and pleasant environment. Rest assured, our team members are working diligently to ensure our guests' satisfaction. Thank you for bringing these concerns to our attention.

10/10 - 훌륭해요

Shanetta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like the room amenities. Kinda ducked off but seems safe.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Shanetta, it's fantastic to hear you appreciated the amenities at WoodSpring Suites Jacksonville. We're glad that the secluded location added to your feeling of safety. We hope to welcome you back at our hotel in the future.

2/10 - 너무 별로예요

Big

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was horrible I payed for the room and didn’t stay there that’s how bad it was
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Big, it's unfortunate to read about your unsatisfactory experience. It's regrettable you found the overall situation undesirable enough to forgo your stay. Our ultimate goal is to ensure all our guests feel welcome and comfortable. We'll look into this situation and strive to enhance our standards for future guests. We hope for the opportunity to serve you better in the future.

4/10 - 별로예요

Trinh

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
We appreciate the feedback, Trinh.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 - 너무 별로예요

Brad

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Rooms where very nasty
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
We appreciate your feedback, Brad.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

6/10 - 괜찮아요

Yitzchak

출장 여행
별로예요: 청결 상태
A week in Jacksonville
It wasn’t the first time I stayed at a WoodSprings hotel, but the conditions of this one was very disappointing. But at least the location was good as far as transportation, shopping and roads.
2024년 1월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Yitzchak, it's disheartening to learn that your recent visit didn't match your expectations. Maintaining the quality of our accommodations is a primary concern, and your feedback is invaluable for improvements. We're glad, however, that you found ease in exploring the surrounding areas. We hope to have another opportunity to provide you with a better experience.

4/10 - 별로예요

Yariel J

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor customer service i felt unwanted or like a burden to the staff there.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Yariel, we regret to hear your recent experience with us did not meet your expectations. It is our aim to make all guests feel welcome and taken care of. We're disappointed to hear you felt otherwise. We deeply appreciate your feedback, and will certainly take it into account for enhancing guest interactions in the future.

4/10 - 별로예요

Nicolas

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shady joint, whole place smelled like a mixture of incense, pot, and sewage. Room had obviously not been cleaned. Front desk refused to give us fresh linens or extra towels/blankets.
답변 제공: Customer Service 님, 2024년 2월 5일
Nicolas, we're saddened to learn your stay wasn't up to expectations. The cleanliness and freshness of the property are crucial to us, so it's regrettable to hear you had concerns about this. It's disappointing that you had difficulties regarding linens; our team members should always strive to promptly address guest needs. We'll review your feedback with our team to ensure a better guest experience for future stays.

6/10 - 괜찮아요

Anne-Marie

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room smelled like cigars and wet dog. Bed was ok. The room had not been cleaned thoroughly because there was dog food and hair all over the place. Had to ask for the remote for the tv, which had burn marks in the tv. No breakfast no coffee. Also had a couple visitors, roaches in the room.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 11일
Good afternoon, We are sorry we failed to make your stay a great one we will be looking into this right away. please accept our apologies for not meeting your expectations we would like the chance to fix this on your next stay.

8/10 - 좋아요

Laurie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Laurie, thank you for your ratings on Hotels.com. We're pleased to see that your stay at WoodSpring Suites Jacksonville met your expectations. We work hard to provide a positive experience and always aim to improve. We look forward to your next visit.

6/10 - 괜찮아요

Denay

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for your feedback. We really thank you for staying with us.

6/10 - 괜찮아요

Jared Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We chose this hotel because it was nearest to our families home. It was on the cheaper end. The photos looked great so. Its not the holiday inn for sure. Basically a place to lay your head and nothing cozy or special. The good part is the stove, full size ice box, and microwave. The beds are soft but the very minimum (one top mattress on metal frame) and the same with blankets and pillows (sheet and very thin top blanket). Noises can be heard easily from neighbors or outside. We may have went at a busy time. No hair dryers. 2 vending machines. Nothing on the property outside other than a parking lot. Toliet had issues, it wouldnt flush one day and the next night continued to flush all night. Shower dripped steadily as well. No coffee pot. I have to say it was clean but this wasnt my favorite. The ac had it damp in the room. All in all its what i said in the beginning... a cheap place to lay your head.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Jared, your comments on your stay are appreciated. We're glad the kitchen amenities met your needs, and cleanliness was up to par. Understandably though, it seems the overall experience did not reach your expectations. We're sorry the comfort of the mattresses and the auditory privacy of the rooms weren't quite to your liking. Bathroom maintenance also appears to be a concerning area which requires our prompt attention. While we maintain a minimalist setup, we acknowledge the absence of certain appliances in the room might have marred your stay.The points mentioned in your review will be noted for future improvements. We're focused on providing a convenient, cost-effective stay and we're committed to continual enhancement of our services. Looking forward to serving you better in the future.

10/10 - 훌륭해요

KIMBERLY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
WEEKLY RATE
CLEAN QUIET AND VERY PEACEFUL: )
2023년 10월에 7박 숙박함
답변 제공: GM 님, 2023년 11월 7일
Thank you so very much for your feed back! We really enjoy having you here. We hope that you will always book with us everytime you have a need.

2/10 - 너무 별로예요

Kendall

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a horrible experience the people that stayed over me where stumping the entire night when I complain to the front desk about it they literally refused to move me and defend the people by sl saying the people worked at night when clearly that was not true. How can I be at work when I’m hearing all this. The general manager, Saw me several times, never even acknowledge the situation, but indulged in his own conversations with his staff about he didn’t care who worked on Thanksgiving as long as somebody did I would never stay there again.
2023년 10월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Kendall, we're truly sorry to hear about the inconvenience you faced during your stay, including the noise issue and your reported experience with our front desk. We aim to assure every guest feels taken care of and regret if your concerns were not addressed adequately. In reference to your comments about our management and team members, allow us to clarify that we highly value every team member and aim to ensure every guest's comfort on all special occasions. Your feedback will be thoroughly reviewed to better guide our efforts in improving the guest experience. We hope another opportunity to provide an enhanced experience in the future.

8/10 - 좋아요

John

좋아요: 직원 및 서비스
Staff is friendly and helpful.
2023년 10월에 8박 숙박함
답변 제공: Customer Service 님, 2023년 11월 3일
John, thank you for your recognition of the WoodSpring Suites Jacksonville's helpful and amiable team members. We aim to provide exceptional guest experiences and your feedback is greatly appreciated. We look forward to hosting you again in the future.

2/10 - 너무 별로예요

Kelvin

2023년 10월에 9박 숙박함
답변 제공: Customer Service 님, 2023년 11월 2일
Kelvin, it's disheartening to hear that your experience wasn't as expected. We value all feedback as it helps to highlight areas that may require our attention. We commit to doing our best to improve. Thank you for your time.

2/10 - 너무 별로예요

Joshua

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Black mold in the hotel. First night, a drunk man peed himself outside the hotel and got hit by a car and was saved by a group of parapelegics. Lots of prostitutes and homeless in area. Smell of weed permeated everywhere (only out permeated by the smell of mold). No blankets. Laundry facility didn't dry properly. Etc etc. To their credit, the staff was nice and friendly.
2023년 10월에 10박 숙박함
답변 제공: GM 님, 2023년 10월 30일
Good afternoon, We have looked into your claims of mold of any kind and none was found. We also have had no problems whatsoever with prostitutes so thats not very nice of you to say these things about our hotel. As far as blankets they are on every bed some are just thin but you could have just asked for another. Thank you for not being truthful.

2/10 - 너무 별로예요

Duane

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most of the staff were very nice! The bedding was clean but I was missing a sheet and there was no blanket. Tv and phone didn’t work. They replaced the microwave but just left the old one sitting on top of fridge. There was old wet stuck toilet paper to my smoke detector. I was able to get a decent shower. The people staying there were drunks druggies and illegal immigrants. If you need a place to just sleep it’s ok. If you’re looking for something nice this is absolutely NOT it. Quality of the room and amenities was 1/5.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
Duane, thank you for your feedback. We're glad to read you appreciated our team members and cleanliness. However, we regret to hear of the issues you encountered. Rest assured, we are focused on improving the amenities and overall stay experience. We're also committed to maintaining a safe and respectful environment for all guests. Your comments spark attention and consideration for improvements. Thank you once again.

8/10 - 좋아요

Kevin

2023년 10월에 7박 숙박함
답변 제공: GM 님, 2023년 10월 18일
Thank you for staying with us. We work hard everyday to give you and all our customers a great stay. Keeping our hotel clean and safe is our priority. We hope to see again soon.

10/10 - 훌륭해요

Keon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 6박 숙박함
답변 제공: GM 님, 2023년 10월 11일
Thank you so very much for your feedback. We really love having you as a guest.

10/10 - 훌륭해요

robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great
2023년 7월에 3박 숙박함
답변 제공: GM 님, 2023년 10월 8일
Thank you for staying with us We hope to see you again here soon.

2/10 - 너무 별로예요

Billy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 2일
We are sorry you didnt enjoy your stay. We are working hard everyday to make your and everyones stay a great one.

6/10 - 괜찮아요

Jamie

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Think twice
The smell wasn’t very appealing as I waited forever to check in. There was only one person in front of me. The clerk was nice but very slow. There weren’t enough towels or wash cloths for two people to bathe. The bathroom didn’t have a hair dryer. The outlet didn’t work in there either. There was no coffee pot. Overall very disappointing experience.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 2일
Good afternoon, We would like to update you on our hotel. We have never supplied rooms with hair dryers also we do have coffee pots inside room Available upon request. We are truly sorry for the inconvenience.

10/10 - 훌륭해요

Robbie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed my stay one of the friendliest and hospitable places I have stayed recently. Mr Jasckson and his staff are like a well oiled hospitality machine.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 1일
Thank you very much for you feed back. We really appreciate you staying with us. If you ever find the need we hope that you choose us as your go to hotel. Thank you so much again.

8/10 - 좋아요

Jessica

2023년 9월에 7박 숙박함
답변 제공: GM 님, 2023년 10월 1일
Thank you for staying with us your feed back means so much to us. We hope to see you again soon.

8/10 - 좋아요

Cherica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff
2023년 9월에 7박 숙박함
답변 제공: GM 님, 2023년 9월 28일
Thank you so very much for staying with us. We hope to see you again soon.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 28일
Thank you for staying with us. We hope that you are enjoying your stay. We look forward to making your stay a great one. thank you..

10/10 - 훌륭해요

Tamekqua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 19일
Thank you for staying with us. We are working hard everyday to make your and everyone's stay a great one thank you again.

8/10 - 좋아요

Justin

좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 18일
Thank you for staying with us. We hope to see you again soon.

8/10 - 좋아요

Justin

2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Justin, thank you for staying with us at WoodSpring Suites Jacksonville and for taking the time to leave a review. We're glad that your overall experience met your expectations and hope to have you with us again soon. Your satisfaction is our top priority.

10/10 - 훌륭해요

Jorge

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 15일
Thank you for staying with us! We hope to see you again soon.

6/10 - 괜찮아요

jose

2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 1일
Thank you for staying with us

8/10 - 좋아요

Tamekqua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 11일
Thank you very much for staying with us. We hope that you will give us another vist again soon. Thank you again.

2/10 - 너무 별로예요

Jeremiah

2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 31일
While we thank you for staying with us. We will do all we can to improve your stay

2/10 - 너무 별로예요

Christine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
When I check in was told my room is not available it's under construction we left went to a different place
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 27일
We at the wood spring suites apologize for any inconvenience. This claim will be look into to find out why your room type was not ready for you. We hope that you will give us another chance in the future to right this wrong.

10/10 - 훌륭해요

Tina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 27일
Thank you for staying with us. We are very happy you have enjoyed your stay. Please come and stay with us soon.

10/10 - 훌륭해요

Khinizsha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Management and staff are amazing and very helpful.
2023년 8월에 7박 숙박함
답변 제공: GM 님, 2023년 8월 25일
Thank you so very much for staying with us. We hope that you would come and stay with us soon.

2/10 - 너무 별로예요

Tammy

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 25일
thank you

10/10 - 훌륭해요

CaMeca

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 7박 숙박함
답변 제공: GM 님, 2023년 8월 25일
Thank you very much for staying with us

10/10 - 훌륭해요

Kiniyia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 7박 숙박함
답변 제공: GM 님, 2023년 8월 3일
Thank you so very much for your feed back. We hope that you will come and stay with us again soon.

10/10 - 훌륭해요

Eduard

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 17일
Thank you for staying with us we hope to see you again soon.

10/10 - 훌륭해요

JOHN

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The cost was great and the staff was awesome
2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 26일
Thank you so very much for staying with us. We look forward to seeing you again soon.

4/10 - 별로예요

Robert

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I won't stay there or recommend it 😞
Everyone who worked there was very pleasant and as helpful as possible. I believe the owners lack of financing made it impossible for the employees to complete there jobs. The TV and Internet never worked properly. The refrigerator had rust all over the front of it. I'm totally disabled and the Elevator was out of order my entire stay. My experience was Terrible ... !!! I was booked in room 213
2023년 6월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 23일
We are Extremely sorry about the issues you had while staying at our hotel. Unfortunately we have no control over certain things that take place. When we get really bad storms in the area we have had problems with our tv and internet. We have also dealt with people over loading our elevator and of course lighting. We hope that you will give us another chance in the future to give you the best customer service we can give thank you again for your understanding.

2/10 - 너무 별로예요

Karla

2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 11일
We are very sorry that you did'nt enjoy your stay. will will work hard to change this.

6/10 - 괜찮아요

Danielle

출장 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 16일
Thank you for staying with us at the wood spring suites

2/10 - 너무 별로예요

Maryuri

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Bad Experience
The bathroom and pantry were dirty and broken. The door to the room had a half-cm gap that allowed everything to be seen inside. The hallways smelled of weed. There were only 2 towels for three people. The air conditioning rattled all night and the footsteps of the floor above were loud. Probably the animal clinic that was just opposite had better conditions. The only point in its favor is that the beds were comfortable and the sheets and towels were very clean.
2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 9일
Good afternoon, We are working hard everyday to improve our guest stay. If you had any problems with your room it wasnt brought to our attention.We will be looking into all you have said was wrong with your room.

2/10 - 너무 별로예요

Linda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 4일
Thank you for staying with us.

4/10 - 별로예요

Dave

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stark
There was a kitchen, but no pot,pans,utensils, not even a water cup or glass Pillows were hard
2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 2일
Good afternoon, While we thank you for staying with us. We do not have pots and pans inside of our rooms. and all of our pillows are brand new. Please feel free to check our web site out before booking with us before you just give us a bad Review based on these things mentioned.

8/10 - 좋아요

STEVEN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Asian girlat check in was excellent. Very courteous and friendly. Don't like person in room above me. Very loud walking around the room for a few hours 1st night and next morning.
2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 9일
We are sorry you have any problems! We will look into this right away.