룸, 킹사이즈침대 1개, 시내 전망 | 고급 침구, 미니바, 객실 내 금고, 책상
예약 가능 여부 확인

포 포인츠 바이 쉐라톤 자이푸르, 시티 스퀘어 여행 후기

5 out of 5
포 포인츠 바이 쉐라톤 자이푸르, 시티 스퀘어
City Square, Vasundhara Colony, Tonk Road, Jaipur, Rajasthan

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 273개 이용 후기 중 114개" "
평점 8 - 좋아요. 273개 이용 후기 중 85개" "
평점 6 - 괜찮아요. 273개 이용 후기 중 37개" "
평점 4 - 별로예요. 273개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 273개 이용 후기 중 23개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

10/10 - 훌륭해요

JI SUN 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best service ever!
It was so close to the airport and people there were extremely kind. I will never forget my experience at Four Points by Sheraton. The room was so clean and convenientas well. I would like to recommend this hotel to all of you.

2/10 - 너무 별로예요

Richard 님, Diamond Bar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

6/10 - 괜찮아요

Hargurmail

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The people were top notch. Owners need to spend money and update the flooring and lighting. Also need to clean up the outside.
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Poongunran

좋아요: 청결 상태
Overall it was ok. Had to wait for an hour to get lunch when we were the only party in the restaurant. The hotel otherwise is a typical 3 star property
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Divya

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed at many Sheraton properties around the world. This one probably ranks at the bottom of my list. The property is extremely old. Requires renovation and maintenance. It is not worthy of a four star rating. I had many issues during my stay. The first room we were given had a cockroach. No hot water in the shower (barely luke warm). I stayed there during the winter, so not having hot water was an issue. The food service at the restaurant is extremely slow. Overall very subpar experience for the price. Not at all worth it.
2023년 12월에 4박 숙박함

6/10 - 괜찮아요

Amina

좋아요: 청결 상태
Hôtel très loin du 5 etoiles
Un hôtel moyenne gamme . Pas du tout du 5 étoiles vu l'état de l'hôtel et ses chambres. Pour moi c'est une honte que Sheraton propose ce type d hôtels avec un standard de 5 étoiles qui est en vrai équivalent de 3 étoiles
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Navneet

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Food was good, but the hotel condition is not as showcased in the pictures. Very poorly maintained. Also airport pick up is a scam, they say 800Rs but end up charging you more than 1000Rs when the actual Uber rate is around 130Rs. Wouldn’t recommend the hotel for the price.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Neha

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 3박 숙박함

8/10 - 좋아요

Ravleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The water didn't get that hot in the shower
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Sagar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

Adria marina Santiago

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy sucio viejo, descuidado, horrible. Personal trata de ser amable
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Hrithik

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst 5 star hotel ever!!!
Worst customer service ever. Initially when we came in staff refused to help assist with luggage. Then we were allocated a room where the air conditioning wasn't working. Then on the day of check-out at 9AM they call and ask when are you leaving the room. We asked the hotel can you please assist with a taxi as our driver cancelled totally ignored. Also they have a swimming pool, perhaps there's more piegons and their poop than human beings. I wonder how they're even a 5 star hotel. I highly recommend you don't stay at this hotel.
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Ramchander

2023년 8월에 1박 숙박함

8/10 - 좋아요

Dinesh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

4/10 - 별로예요

Jungrezkhan 님, Milwaukee

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The air condition in the room was not working and then they changed our room to 7th floor which was very tough to communicate with the front desk since the phone was not working. I would not recommend anyone to stay at this hotel it’s just waste of money!
2023년 5월에 2박 숙박함

8/10 - 좋아요

mirza

2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Mercy Megan

The property location is terrible. The spa should be better with better service. Shower floors need some cleaning. Most staff are nice apart from a guy at the front office . He’s dark and around 5.4 feet tall. He didn’t seem to be happy I was there. When I tried to book , he said it full booked. Yet the rooms were available on Expedia. I felt unsafe around him. He should not be at the front desk if he cannot accommodate every race .
2023년 2월에 2박 숙박함

4/10 - 별로예요

sunita

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is not updated and rooms are not clean.
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

RAJESH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
I always stay this hotel whenever I come to Jaipur , location is good , hotel is clean, cozy.
2022년 7월에 4박 숙박함

2/10 - 너무 별로예요

Bineesh 님, LEAGUE CITY

단체 여행
별로예요: 청결 상태, 직원 및 서비스
Took 30 min to check in and the front desk staff was not kind
2022년 6월에 1박 숙박함

8/10 - 좋아요

Kirti

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed the Stay
Very Nice Hotel , comfortable , clean , food was good. Overall very nice.
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Vittesha

2022년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Lots of restrictions in terms of pool timing. Pool area closed off after 6 pm.
2022년 3월에 2박 숙박함

2/10 - 너무 별로예요

POOJA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very bad experience with this hotel
Worst Hotel i ever visited . It's a 2 star hotel not a 5 star . Rooms was stinking and very poor service from the hotel . AC was not working and Food Quality is very bad and smelly . It's not worth to spend such amount on this hotel .It's a advise to u pls remove this hotel from your site that nobody book from your portal .
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Mitesh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Locarion is good and staff is co operative
2022년 3월에 1박 숙박함

8/10 - 좋아요

Lina Guiselle Gonzalez

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice hotel, very good service, quite Ok restaurant. A couple of things: I needed to do a business call and could not use my bedroom as my wife and child were there. The hotel was not useful in helping out. I was not allowed to use the (empty) event rooms and after asking if there was a place where I could have a private conversation I was told simply "no". Separate comment: the hotel is part of Sheraton, an international chain; I was surprised at the lack of international (particularly western) choices from the restaurant. Pasta was listed, without description, and when I inquired, the waiter could not explain beyond saying they had a red one, a white one and a oink one... Finally, they have s nice small store where they sell fabrics and handicrafts. The vendor is very pushy, was asking my wife for her phone number and made her uncomfortable enough that by the end of the stay she didn't want to go by the restaurant by herself because the store was next to it. There was another vendor there next to the restaurant, selling puppets, and was also very pushy trying to sell every time we walked towards the restaurant. Not really expected in this kind of hotel...
2021년 12월에 4박 숙박함
답변 제공: General Manager, Four Points By Sheraton, Jaipur 님, 2022년 1월 18일
Dear Guest, Thank you so much for your valuable feedback. We are delighted to know that we were able to delight you during your stay. We, at Four Points By Sheraton Jaipur, are committed to the guest satisfaction through our hospitality and these feedbacks motivates to continue the good work. Looking forward to welcome you back. Thanks and Regards General Manager Four Points By Sheraton, Jaipur

2/10 - 너무 별로예요

Ranjeev

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Worst service in hospitality industry
One of the worst properties in terms of service. Following events occurred with us: 1. During check-in when I was mailing ID documents front office executive started attending another customer 2. Since next morning we had to drop our son to his school early for SAT exam, we requested for packed breakfast for him. Next morning I called the reception 20 min before leaving and was told breakfast is ready. But when we reached reception it wasn’t. Also the breakfast that we asked for wasn’t packed instead he was given two muffins and some cut fruits. We left since he had to reach school and child was empty stomach till 1pm as he doesn’t eat such things. 3. We reached hotel around 3pm and that was when room was being cleaned and was not cleaned properly. 4. Around 5pm I was making coffee and since there was no stirrer in the room asked room service. Even after 45 min nothing came and I called reception got bit angry then they got tray full of stirrer and spoons. 5. On first morn while bf we were told it’s available till 11 am, so next morn we reached restaurant by 10:45 and asked for some eggs to be made but that never came. And wishing 5 min all food was taken. No one came and checked if we want to place last order or need anything since they are closing. When complaint to manager they apologised and later on my insistence Ex Director of the hotel came yo visit us. Not sure if any action will be taken to improve service, cleanliness etc to keep us quiet gifted chocolates.
2021년 12월에 2박 숙박함
답변 제공: General Manager, Four Points By Sheraton, Jaipur 님, 2022년 1월 18일
Dear Guest, Thank you so much for your valuable feedback. We, at Four Points By Sheraton, Jaipur, are committed to the guest satisfaction through our hospitality and disappointed that we were not able to meet your expectation. We will take your feedback with utmost sincerity and will improve further to ensure your next stay with us is very comfortable and convenient. Looking forward to welcome you back.

2/10 - 너무 별로예요

Vivek

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Last choice
Terrible stay. Propyls not even worth 3.5* .condition of rooms, elevator, approach of staff, everything is like a supervisor guest house.
2021년 12월에 1박 숙박함
답변 제공: General Manager, Four Points By Sheraton, Jaipur 님, 2022년 1월 18일
Dear Guest, Thank you so much for your valuable feedback. We, at Four Points By Sheraton, Jaipur, are committed to the guest satisfaction through our hospitality and disappointed that we were not able to meet your expectation. We will take your feedback with utmost sincerity and will improve further to ensure your next stay with us is very comfortable and convenient. Looking forward to welcome you back.

10/10 - 훌륭해요

MANISH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
WORTH CONSIDERING FOR JAIPUR STAY:)
Overall experience was good. PROS were excellent location, ambience, staff helpfulness, facilities, buffet breakfast, cleanliness. CONS were food portions in in-room dining were smaller than expected and the whole outside look of the hotel needs upliftment & renovation.
2021년 10월에 4박 숙박함

2/10 - 너무 별로예요

Aditya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Waste of Money
No staff to escorts you to your room post check in. Quality of food is beyond pathetic, waiters sent to your room are just the worst, I have had better experience in local hotels in jaipur with the staff. Cold tea is served... If you ask for glasses they will not even bother to clean them. Roti served in dinner is made from flour that has gone bad and smells, if you tell them about their service they will simply grinn back at you. I asked for the manager and no one bothered to call me or come to my room to speak... Dont waste your money, you will get better services at a local hotel.
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

Kirti

2021년 3월에 1박 숙박함

8/10 - 좋아요

mirza

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 2박 숙박함

10/10 - 훌륭해요

VINEET

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good experience
Stay was good. Overall good experience
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable room with a great bed. Best nights rest I had in a long time.
2020년 9월에 1박 숙박함
답변 제공: Four Points By Sheraton Jaipur 님, 2020년 10월 27일
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Stay
overall good experience. Duty Manager Shivani is very nice.
2020년 3월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel and service
My parents spend 2 nights in Feb 2020. Service was excellent. Their rate included Club access and dinner. Food was very good. Hotel rate was very good for tourist friendly Jaipur. Will stay again
2020년 2월에 2박 숙박함

8/10 - 좋아요

Bernard 님, London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have completed the questionnaire which should. Be sufficient
2020년 2월에 2박 숙박함

10/10 - 훌륭해요

Sangeetha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
value for money
Amazing stay Hotel staff very courteous Food was also good I would stay here again if I visit jaipur Value for money
2020년 1월에 4박 숙박함
답변 제공: Four Points By Sheraton Jaipur City Square 님, 2020년 2월 2일
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for early morning flights. Brilliant staff with great and helpful attitude. Comfortable room and nice, cozy beds. In room anenities with free supply of bottled water and tea and coffee anenities. A vegetarian restaurant accross thecroad offers a very rich and varied menu at very affordable price.
2020년 1월에 1박 숙박함
답변 제공: Four Points By Sheraton Jaipur City Square 님, 2020년 2월 2일
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

10/10 - 훌륭해요

krishna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel with amazing food.
great hotel, very comfortable and has amazing free breakfast and dinner. Can’t ask more. Highly recommend this place.
2020년 1월에 2박 숙박함
답변 제공: Four Points By Sheraton Jaipur City Square 님, 2020년 2월 2일
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

10/10 - 훌륭해요

Laurie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Four Points By Sheraton Jaipur City Square 님, 2020년 2월 2일
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

10/10 - 훌륭해요

Jaskeran

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: Four Points By Sheraton Jaipur City Square 님, 2020년 2월 2일
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

8/10 - 좋아요

SANJIV

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Four Points by Sheraton Jaipur, City Square. 님, 2019년 10월 22일
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

2/10 - 너무 별로예요

Dheemant

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
worst stay
Very basic room, AC did not work and denied breakfast!
2019년 9월에 1박 숙박함
답변 제공: Four Points by Sheraton Jaipur, City Square. 님, 2019년 10월 22일
Thank you for taking the time to complete our Guest satisfaction survey. On behalf of our entire staff at Four Points by Sheraton Jaipur, we apologies for the concerns you shared about your experience at our hotel. We have seriously addressed your low ratings with our heads and team for immediate remedial action to ensure this situation does not reoccur in future. We once again apologize for the inconvenience caused and look forward to your kind understanding and yet another opportunity of being service to you. We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Warm regards, Four Points by Sheraton Jaipur, City Square.

2/10 - 너무 별로예요

Rattan

좋아요: 청결 상태
별로예요: 직원 및 서비스
Terible stay at hotel, never stay in there again..
Terrible. In the breakfast we noticed sprouted chickpeas had fungus growing on them. Check in took too long time. Beds were soiled. On day 2 of my stay i asked them change of clean towel, they took away one from my room but in return noticed they brought back worse than they took one for change. I had a severe cold whilst staying in the hotel. I asked room service for providing salt in my room, when started using it for gargle I found they actually brought in black peppe. Facilities wise the hotel was worse than 2 star although they advertised 5 star.
2019년 8월에 2박 숙박함
답변 제공: Four Points by Sheraton Jaipur, City Square. 님, 2019년 10월 22일
Thank you for taking the time to complete our Guest satisfaction survey. On behalf of our entire staff at Four Points by Sheraton Jaipur, we apologies for the concerns you shared about your experience at our hotel. We have seriously addressed your low ratings with our heads and team for immediate remedial action to ensure this situation does not reoccur in future. We once again apologize for the inconvenience caused and look forward to your kind understanding and yet another opportunity of being service to you. We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Warm regards, Four Points by Sheraton Jaipur, City Square.

2/10 - 너무 별로예요

V

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I don’t want mention name but there staff not helpful For arrangements take Long time and never follow instructions
2019년 8월에 1박 숙박함

10/10 - 훌륭해요

Ravi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice,clean n comfortabe
Very clean n comfort hotel.Recommended to others .Thumbs up
2019년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 편의 시설/서비스
Cleanliness is the issue. Towels provided very old. Staff should be trained properly
2019년 5월에 5박 숙박함
답변 제공: Four Points By Sheraton Jaipur City Square 님, 2019년 5월 29일
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! We are thankful for highlighting the inconvenience you faced during your stay with us. We have noted your concern and assure you a corrective action. Thank you for choosing us and we hope you'll be back soon again. Warm regards, Four Points by Sheraton Jaipur, City Square.