Dear SUNGHEE, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

Dear Kicho, Novotel Jakarta Mangga Dua Square에 머 무르시면서 저희와 함께 경험해 주셔서 감사합니다. 우리는 당신의 둘째 날에 WiFi 연결이 불안정하다는 것을 알고 유감입니다. 서버에 문제가있어 IT 부서에서 문제를 해결했습니다. 다시 한 번, 공유에 감사 드리며 진심으로 귀하의 이해를 기원하며 앞으로 더 나은 서비스를 제공 할 수있는 또 다른 기회를 주셨습니다. 진심으로 Lidya Oktaviani Asst. 게스트 경험

Dear Kicho , We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management of Novotel Jakarta Mangga Dua Square

Dear Boyoung It is always a pleasure to read feedbacks from our guests and to hear that they enjoy their stay with us We are delighted to learn that you were satisfied by our facilities and the service provided by our associates. We have passed on the message to them and they are personally thankful and appreciative of your comments, which We believe will motivate them to maintain the high standards of quality, service and comfort for which Novotel Jakarta Mangga Dua Square renowned. Thank you again for sharing your experience and we are looking forward to welcoming you again soon at Novotel Jakarta Mangga Dua Square. Best regards, The Management of Novotel Jakarta Mangga Dua Square

Dear Valuable Guest Thank you very much for enjoying your stay with us. It was a great pleasure to be your preferred hotel during your trip to Jakarta and have a great experience while staying with us. We are so glad that you are satisfied with our service and facilities. Once again, thank you for have stayed with us and looking forward to welcoming you again at Novotel Mangga Dua Square. Best regards, The Management of Novotel Jakarta Mangga Dua Square

Dear Hyun Woo, It is glad to receive your comments and knowing your stay experience We glad to know that our hotel location which inside Mangga Dua Square was suitable for you. Thank you once again, and looking forward to welcoming you back The Management of Novotel Jakarta Mangga Dua Square

Dear A verified traveller, Thank you for rating our hotel We do apologize if you stay was not meet with the expectation. We wish to welcoming you back at our hotel Best regards, The Management of Novotel Jakarta Mangga Dua Square

Dear Guest Thank you for choosing Novotel Jakarta Mangga Dua Square for your recent stay in Jakarta. We are very glad that we could impress you at our hotel. It is always fantastic to hear that the team has done the most for our guests and we are absolutely looking forward to have you with us again. When you are making your way back to Jakarta please do not hesitate to contact us directly if we can be of any assistance. The Management of Novotel Jakarta Mangga Dua Square

Dear Valuable Guest We sincerely appreciate you taking the time to provide us with a review concerning your stay at Novotel Jakarta Mangga Dua Square We are glad to read that you found our location convenient. We are centrally located in the heart of North Jakarta area where there are dining, shopping, business and entertainment activities taking place We truly appreciate your comment on the hotel condition, especially on the bathroom condition. By this opportunity we would like to share with you that our hotel will enter a phase of renovations, which will cover all facilities and the room with the latest Novotel’s features and I wish we could meet up with your expectations in the near future! We are looking forward to have the opportunity to welcoming you again, and to serve you better at Novotel Jakarta Mangga Dua Square in the near future. The Management of Novotel Jakarta Mangga Dua Square

Dear JUNGTAE We are pleased to hear that you enjoyed your recent stay with us, especially the location and breakfast. We appreciate your constructive feedback about the rooms in need of renovation. We are pleased to inform you that we will undergo a renovation by this year. It will upgrade some of our hotel’s facilities and guest rooms, and we hope to welcome you back again at Novotel Jakarta Mangga Dua Square to experience our renewed facilities upon your next visit to Jakarta. Should your plans bring you back to the city, we look forward to welcome you back again at Novotel Jakarta Mangga Dua Square! With best regards The Management of Novotel Jakarta Mangga Dua Square

Dear Anonymous, Thank you for your time to share your stay experience at our hotel We are glad to know that you have an enjoyable stay with us We are very much looking forward to welcoming you at our hotel in the near future The Management of Novotel Jakarta Mangga Dua Square