6 pm I arrive on confer but manager says all rooms are booked,I showed him print out that it is confirmed but they said that hotel is full, then taxi driver called couple places finally took us to a hotel and we paid $400.00.we surprised to see that there is no seat on boil and no pillow covers and dirty pillows.+ no towel, after request they left broken dirty seat in bath room also tub was broken too. We were tired and just sleep and early morning g we went to other Madina. I called hotel.com and they promised me that they will give me $200.00 credit on next booking