책상, 노트북 작업 공간, 다리미/다리미판, 무료 WiFi

데이즈 호텔 바이 윈덤 노스 베르겐/NYC 에어리어 여행 후기

2.5 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 1002개 이용 후기 중 271개" "
평점 8 - 좋아요. 1002개 이용 후기 중 220개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 160개" "
평점 4 - 별로예요. 1002개 이용 후기 중 144개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 207개" "

6.8/10

청결 상태

6.6/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

2/10 - 너무 별로예요

YOUNG SOO

2023년 5월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 5월 16일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

DONGCHUL

2021년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 6월 29일
Dear Guest, Thanks for your quick and short visit to our hotel. Please say more about your stay, if we missed any mark in hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon! Sincerely, Hotel Manager

6/10 - 괜찮아요

Ryan

연인과의 여행
Everything was just about okay and what you’d expect for the area. Walls were paper thin though and we were woken up at 3 am 4 am 6am every night we stayed there. I would not stay here again for that reason
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Deivy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Deivy,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Andres

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the safety and ambience
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you loved the safety and ambiance of our hotel. Providing a secure and welcoming environment for our guests is our priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Iryna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice choice for the price we paid. No issues. Clean renovated. Good location
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel to be a good choice for the price paid. It's great to know that you found our property clean, renovated, and conveniently located. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

lisa

별로예요: 직원 및 서비스
The staff at the check in/out counters were not as warm and welcoming as you’d hoped and when being in a foreign country/city it was extremely off putting.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Guest,Thank you for taking the time to share your experience with us. We apologize for any disappointment caused by the demeanor of our check-in/out staff. We understand the importance of feeling welcomed, especially when visiting a new city or country. Your feedback will be shared with our team to ensure that we provide a warm and friendly atmosphere for all our guests. We appreciate your patronage and hope to have the opportunity to make your next stay more enjoyable.Sincerely,Hotel Manager

10/10 - 훌륭해요

Vikrant

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful staff! Close to Newyork mid town
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Guest,Thank you for your positive feedback! We're glad to hear that you found our staff helpful and that our location close to New York Midtown suited your needs. Providing excellent service and a convenient location for our guests is important to us, and we're delighted that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

ROBERT

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roach infested rooms. Very dirty! Please beware and stay away from this place.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Guest,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback regarding the cleanliness and pest issues is concerning, and we take it very seriously. We have immediately addressed this matter with our housekeeping and pest control teams to ensure thorough cleaning and pest eradication measures are taken. We apologize for any inconvenience or discomfort this may have caused you. Your satisfaction is our priority, and we hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Luis 님, Aguas Buenas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Luis,Thank you for the perfect score! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with an enjoyable stay. We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Eliane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Eliane,Thank you for taking the time to leave us a positive rating! We're delighted that you had a great experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share. We hope to have the pleasure of welcoming you back in the future!Sincerely,Hotel Manager

8/10 - 좋아요

laurie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Très bon service. À proximité de NY city.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our service and found our location convenient for your visit to New York City. Providing a positive experience for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Hitendra

아이를 동반한 가족 여행
별로예요: 청결 상태
Pricing for the room is ok, but no housekeeping facilities, staff can’t speak English, it was difficult to speak with room attendants.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Providing effective communication and housekeeping services are priorities for us, and we regret if we fell short of meeting your expectations in these areas. Your comments have been noted, and we will take steps to address these issues to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Constance

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Immaculate property with teally nice people. However you do need a cat.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our property immaculate and our staff really nice. We appreciate your suggestion regarding needing a cat, and we'll definitely take it into consideration. Your satisfaction is important to us, and we look forward to welcoming you back for another great experience!Sincerely,Hotel Manager

10/10 - 훌륭해요

Andrea

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Guest,Thank you for taking the time to leave us a 5-star review on Expedia! We're delighted to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Manager

8/10 - 좋아요

Alexander Gregory

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The outside area was dirty, mattresses were thrown everywhere, garbage bags evrrywhere especially at the back door to get in the building.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Guest,We sincerely apologize for the unacceptable condition of the outside area during your stay. This does not reflect the standards we strive to uphold for our guests. We take your feedback seriously and will address these cleanliness issues immediately to ensure a more pleasant environment for all our guests. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Manager

10/10 - 훌륭해요

Corey Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice will recommend for the third time
2024년 3월에 2박 숙박함
답변 제공: Hotel manager 님, 2024년 3월 16일
Dear Guest,Thank you for your continued support and recommendation! We're thrilled to hear that you had another enjoyable stay with us. Your loyalty and recommendation mean a lot to us, and we look forward to welcoming you back for the third time and many more in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were accommodating and helpful. Offered good suggestions for things to do on a rainy day. It was close to the park and ride.
2024년 3월에 6박 숙박함
답변 제공: Hotel manager 님, 2024년 3월 16일
Dear Guest,Thank you for your kind words! We're delighted to hear that our staff were accommodating and helpful during your stay. We're glad you found our location convenient and appreciated our suggestions for rainy day activities. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Mélanie

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hotel manager 님, 2024년 3월 13일
Dear Mélanie,We're truly sorry to hear about your disappointing experience. Your feedback is valuable to us, and we'd like to learn more about what went wrong. Please reach out to discuss your concerns further. We hope to have the opportunity to make it right and regain your trust in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So easy to go to tîme square only 20 minutes
2024년 3월에 2박 숙박함
답변 제공: Hotel manager 님, 2024년 3월 11일
Dear Guest,We're delighted to hear that you found our location convenient for accessing Times Square, just 20 minutes away! We appreciate your positive feedback and hope you had a fantastic time exploring the city. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Said

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Said,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. Your support means the world to us, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Nouho

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
L’emplacement très bien situé, New York facilement accessible en voiture et en bus.
2024년 3월에 4박 숙박함
답변 제공: Chet Gandhi 님, 2024년 3월 7일
Dear Valued Guest,Thank you very much for your positive remarks and submitting reviews. We wish to see you again very soon..Sincerely,General ManagerDays Hotel NOrth Bergen, NJ

8/10 - 좋아요

Tania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s was clean and really neat.
2024년 2월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 3월 12일
Dear Guest,Thank you for your feedback! We're glad to hear that you found our hotel clean and neat. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Alma

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Alma,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Eduardo

단체 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk clerk not kind or educated
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Guest,We apologize for any inconvenience or discomfort caused by the interaction with our front desk clerk. Providing excellent customer service is a priority for us, and we regret that your experience fell short of expectations. Your feedback is valuable, and we will address this matter internally to ensure better service in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better during your next visit.Sincerely,Hotel Manager

10/10 - 훌륭해요

Ashley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good price
2024년 2월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 2월 14일
Dear Guest,Thank you for your feedback! We're glad to hear that you found our prices satisfactory. We strive to offer competitive rates while maintaining high-quality service. We hope to welcome you back for another great value stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

liz

2024년 2월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Liz,Thank you for your positive review! We're glad to hear that you had a pleasant experience during your stay. Your feedback is valuable to us, and we appreciate your kind words. If there's anything specific you believe we can improve upon, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Fernando

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 30일
Dear Fernando,Thank you for sharing your rating. We regret that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate more details about the areas where we can improve. Please feel free to contact us directly to discuss any specific concerns you may have had during your stay. We value your input and hope to have the opportunity to make things right in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Parag

Ok
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 29일
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 - 훌륭해요

EMMANUEL E

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 29일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

joscelyn

단체 여행
좋아요: 청결 상태
Our room key card would only work once and then we would need to switch it, we know that can be from having it near other cards or your phone so we would keep it away but it was still a problem!
2023년 12월에 4박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 29일
Dear Guest,We appreciate your feedback regarding the key card issue. We apologize for any inconvenience caused during your stay. Rest assured, we'll look into this matter to ensure a smoother experience for our guests in the future. Thank you for bringing it to our attention.Sincerely, Hotel Manager

8/10 - 좋아요

idaira

2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 22일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 - 좋아요

Sylvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 18일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 - 훌륭해요

Svetlana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 16일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

Johanna

2024년 1월에 2박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 11일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 - 좋아요

Stéphane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 11일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 - 좋아요

Jaime

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Can improve on the rooms' cleaning (floors) and on the bath tub' used water discharge drain (line needs a flush). Gym facilities can improve. Breakfast were good but can improve. Hotel has a good location. Parking is good too. On a 10 scale a give it a 7.
2023년 12월에 9박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 9일
Dear Guest,Thank you for taking the time to provide your valuable feedback. We appreciate your comments regarding room cleanliness, bath tub drainage, gym facilities, and breakfast. Your insights are crucial for our continuous improvement. Rest assured, we will address these areas to enhance the overall guest experience. We're glad to hear you found the location and parking favorable. If you have any further suggestions or if there's anything specific you would like us to focus on, please feel free to share. We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Maggaly

Un hotel cómodo y con buena ubicación para poder transportarse
2023년 12월에 6박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 9일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel comfortable and well-located for transportation. Your satisfaction is important to us, and we appreciate your kind words. If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another pleasant experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

fanny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
J adore
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 9일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

Svetlana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The first room had some smell from cleaning. Receptionist offered another room, which smells fresher. Took 5 minutes for everything.
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 9일
Dear Guest,Thank you for bringing this to our attention. We're sorry for any inconvenience you experienced with the initial room, but we're glad our receptionist promptly provided a solution by offering another room. Your comfort is our priority, and we appreciate your understanding. If there's anything else we can do to enhance your stay, please feel free to let us know. We hope you enjoy the rest of your time with us.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Angel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed here for one night woke up throughout the night feeling itchy woke up to bed bugs all over the bed
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 9일
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. We take reports of bed bugs very seriously, and our team is addressing this issue urgently to ensure a thorough investigation and resolution. Your comfort and well-being are our top priorities, and we regret that we fell short during your visit. Please reach out to our management directly so we can address your concerns and take appropriate action. We appreciate your understanding and the opportunity to make amends.Sincerely, Hotel Manager

10/10 - 훌륭해요

Edward

2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 25일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

Aleksei

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 9일
Dear Guest,Thank you for your brief but valuable feedback! We're pleased to hear that you found our hotel convenient. If there's anything specific you enjoyed or any areas where we can improve, please feel free to let us know. We appreciate your visit and look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Verito

단체 여행
2023년 12월에 7박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 3일
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 - 훌륭해요

Hector

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Resting the las night 2023
Really I rest at last night 2023 in this place quiet. only my key was deactivate early and when I go to the breakfast and come to my room was needed come back to the front desk to activate when the representative ask me if I have check out this day. But the rest was good experience.
2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 3일
Dear Guest,Thank you for your feedback, and we're glad to hear that overall you had a good experience during your stay. We apologize for the inconvenience with the deactivated key, and we appreciate your patience in resolving the issue at the front desk. Your comments are valuable, and we hope to welcome you back for another peaceful and pleasant stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Sulmarie

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Este hotel pudiera resolverle. No tiene amenidades mayores. El lobby debería ser restaurado o modernizado. Lo bueno del hotel es que las habitaciones son acogedoras. Después de un día de mucho caminar, es grandioso tener un lugar cómodo para descansar. Las habitaciones están equipadas con horno microondas, nevera, cafetera, secador de pelo, aire acondicionado, televisor y sofá cama. Lo negativo es que el servicio al cliente es pésimo. En el check-in me atendió Kan (así se identificó), aunque escuché que una compañera de trabajo lo llamó Kevin. Ese caballero por alguna razón intercambió las reservas y quería cobrarme un monto mayor por un error de el. Terminé pagando un cargo diario. En resumidas cuentas el trato al huésped es horrible. Mi hermana y un amigo que tenían reservas separadas a la mía fueron tratados de igual manera. El desayuno siempre será lo mismo; salchichas, huevo duro y en tortilla, pan, cereal frío, pancakes, jugos, yogurt, café. El lugar queda aproximadamente a 20 minutos de Manhattan o áreas turísticas. Nunca podrá caminar hasta allá. Un Uber le podrá cobrar $42.00 o más. Es importante que considere esto si no tiene transporte propio porque la ubicación del hotel le quedará retirado de lugares de interés. Este es un hotel que no visitaría nuevamente ni recomendaría por el mal trato al cliente.
2023년 12월에 6박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 3일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Yomarie

별로예요: 직원 및 서비스
2023년 12월에 6박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 31일
Dear Guest,We appreciate your feedback and thank you for taking the time to share your thoughts. If there are specific aspects of your stay that you'd like us to address or improve upon, please feel free to provide more details. We value your input and hope to make your next visit even better.Sincerely,Hotel Manager

4/10 - 별로예요

Tammy

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good shuttle service to the NYC cost is good $14 per person round trip. Hotel is ok but for the price I would look elsewhere. Rooms are renovated but not well and rooms at first glance look clean but issues with clogged hair in drains etc. No good food service at facility restaurant never opened.
2023년 12월에 3박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 1일
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you found the shuttle service to NYC convenient. However, we apologize for the issues you encountered with the renovated rooms and cleanliness concerns. Your feedback is valuable, and we will address these matters promptly to ensure a better experience for our guests. We appreciate your input about the food service, and we will use your comments to make improvements. Should your travels bring you back to the area, we hope to have the opportunity to provide a more satisfying stay.Sincerely, Hotel Manager

4/10 - 별로예요

Elisangela

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotel manager 님, 2023년 12월 30일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 1일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager