Executive Suite with a terrace and Old City view. | 발코니 전망

더 데이비드 시타델 예루살렘 여행 후기

5 out of 5
더 데이비드 시타델 예루살렘
7 King David St, Jerusalem

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 413개 이용 후기 중 257개" "
평점 8 - 좋아요. 413개 이용 후기 중 77개" "
평점 6 - 괜찮아요. 413개 이용 후기 중 41개" "
평점 4 - 별로예요. 413개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 413개 이용 후기 중 19개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 1월에 1박 숙박함
답변 제공: Guest Relations Department 님, 2019년 3월 31일
Hi, Thank you for your excellent rating following your recent stay at the David Citadel. I hope your visit was memorable and look forward to seeing you again soon. Warm regards, Arik Shiler Guest Relations Coordinator

10/10 - 훌륭해요

Edith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always wonderful!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

jacob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice people nice hotel
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Faye

단체 여행
좋아요: 편의 시설/서비스
The hotel, staff and property were accommodating, courteous and comfortable.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Aaron

2024년 1월에 3박 숙박함

4/10 - 별로예요

Abraham

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Hahna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Kids floor was excellent! And also the heated pool!
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Iris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was extremely polite. We had a late flight out and they gave us an extended late checkout as a courtesy which they didn’t have to do. The staff was also very attentive to elderly guests at breakfast, anticipating their every need. Was very special to see.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Robert

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service. We will definitely be coming back. Especially Ilan, Eviator & Yonatan (concierge team) were exceptional.
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Mohamed Asim

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and good restaurant, pool, and kids play area. Within walking distance of most major jerusalem landmarks.
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

PATRICIA

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un très bel hôtel situé en plein centre. D très beaux équipements. Un petit déjeuner magnifique. Peut être faudrait il améliorer le nettoyage des chambres.
2023년 8월에 7박 숙박함

4/10 - 별로예요

Youssi

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Chambre très sombre et très bruyante trop dommage pour un hôtel aussi luxueux
2023년 8월에 2박 숙박함

4/10 - 별로예요

Rebecca

별로예요: 청결 상태
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is a beautiful hotel with a great location amazing service! and very family friendly. We were very happy here and will definitely stay here again. 😊
2023년 8월에 4박 숙박함

8/10 - 좋아요

Heather

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Prepare to wait and make requests multiple times.
The staff is generally friendly, however, they need to be reminded several times to get anything done. If you want something you have to ask 3 people before you get it. Kind of a pain. Prepare to wait for everything in general. Another example if you do the online checkin they don’t check it so they ask for everything again and then they see that you already did it.
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Jim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We absolutely loved the David Citadel in Jerusalem! We highly recommend staying there because it’s the best location for shopping, restaurants and sightseeing. The staff went out of their way to spoil us, as it was our wedding anniversary, especially Sasha and Sonya. The breakfast each morning was superb, as was our room with a view of the swimming pool and the Old City.
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

FARSHAD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was there to please and they did.
2023년 6월에 6박 숙박함

10/10 - 훌륭해요

Manuel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and organized stuff and also very polite.
2023년 6월에 6박 숙박함

4/10 - 별로예요

Faith 님, Greenwich

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Chose the hotel based on reco - one of which was the outdoor pool/proximity to Old Jerusalem. We had two rooms w/views. When we booked we knew it would be long hot days touring and wanted to swim when we checked in. Upon check we were told that it was closed for a wedding but there was no advanced notice. We asked about the spa and were told it closed at 7pm. At 6 we called to ask them a question prior to heading down and we were told it was closed already. We then were told that part of our stay (as good members) was a bottle of wine and nibbles. They weren’t in the room so we called down to request them and were told they would be delivered to the room promptly. We waited for 1/2 hour and left for dinner. When we returned we went to the lounge for a nightcap. They said that they were closing shortly but would make us a drink. It took 1/2 hour for it to get to us. When we got to the room the wine and food had not been delivered. They came at 11 pm with the wine. I left a pair of brand new pants with the tags on in the room that I purchased that evening from a nearby store. Contacted them the next day and they couldn’t locate them. Spoke to a manager at checkout about the experience and how disappointed we were and were told We would be contacted. Received a call but couldn’t speak at that time and was told I would hear back the next day never did. Followed up several times and no one has yet to contact me. Wouldn’t return!

8/10 - 좋아요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 6박 숙박함

10/10 - 훌륭해요

Nathan 님, Toronto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff,food and location of the Hotel are great.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

PAUL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함

4/10 - 별로예요

Benjamin

연인과의 여행
좋아요: 직원 및 서비스
Shower drain didn't work, causing a nasty flood throughout the entire bathroom. A strong smoke smell the second night we were there.
2023년 5월에 2박 숙박함

6/10 - 괜찮아요

Heidi

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Ridiculously overpriced. The little things - attention to detail was lacking. Bedroom lampshade was dusty, alarm clock not set to the right time. No mini bar. Had to request a turn down service - no chocolates. Could not watch a movie from the beginning. Spa closed for renovations. Pool bar closed during the week. I was their for one night and wanted to spoil myself - it was not worth it. However the staff and service were outstanding as is the position.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

shlomo

가족 여행
좋아요: 객실의 편안함
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Zisha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Experience
2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Rodrigo 님, Buenos Aires

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Bien ubicado y los cuartos razonables pero el servicio, especialmente el nocturno es deficiente.

6/10 - 괜찮아요

Anita

2022년 11월에 3박 숙박함

10/10 - 훌륭해요

John 님, Belleville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great overall location, lovely view
2022년 11월에 4박 숙박함

10/10 - 훌륭해요

Isaac

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Siempre tan bueno
Me dieron una habitacion muy bonita amplia y con muy buena vista
2022년 10월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

No hot food on Sabbath
The overall stay at David Citadel was average. I want to say that Israel is very expensive, and naturally we paid up for the hotel. The location was fantastic. Easy walking to the Old town, and I cannot complain. The hotel itself was a bit run down, and the service was really average. I have trouble with the hotel restaurant with NOT serving anything HOT on Sabbath, and its only cold fish and no meat. I understand its a custom, but other outside restaurants do. Anyway, I was quite disappointed with the menu, as after a long day, you would want to stay in the hotel and rest.
2022년 10월에 4박 숙박함

10/10 - 훌륭해요

Ruth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel. Beautiful room and the breakfast was incredible.
2022년 9월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 9월 25일
Dear Ruth,Thank you for taking the time to provide us with personal feedback following your stay. It is through comments such as yours that we are able to monitor and improve further.We're so happy that you enjoyed the food, service and accommodations.Hope to welcome you back again soon.Kind regards,Arik ShilerGuest Relations Coordinator

2/10 - 너무 별로예요

Maxim

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
1. The check in process was rude and disinterested. The shabis situation was not explained well, and we were confused thinking we couldn’t eat or have lights on. At no point we’re we offered alternative restaurant options other than we can go out and look for ourselves. The attended didn’t seem to care, didn’t explain WiFi, amenities, anything. He was so bored and disinterested. He didn’t care or want to be there with us. Awful welcome! 2. We are staying seven nights. We were put into a small room looking at a wall with a 1m wide window. 3. The room was dusty and unclean. 4. When we spoke to reception, and told them of our intention to leave because of the issues, they couldn’t care less. They told us to calll Expedia. 5. We went to reception and eventually spoke to another woman. She argued with us about the cleanliness of the room for 15mins and the shockingly bad checkin process. We were eventually offered an upgrade at our cost ($1,800) but eventually complimentary. 6. The new room was unclean. There was a chip on the floor, dirt on bed, towels weren’t folded properly, tissue box still closed, dirty balcony with dried lettuce leaves, bird poo everywhere, dust on almost every surface. We showed the guy who took us to the room. He shrugged his shoulders and said some people will love this hotel and others will have the worst experience. Seriously? He told us he would get the cleaner, this never happened. When we phoned reception again they told us to enjoy our stay
2022년 7월에 7박 숙박함

2/10 - 너무 별로예요

carolyn

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is very dated and needs updating other than rooms that have been other than air con and pillows.. The common areas are really dirty and unpleasant. Pool furniture badly ripped and stained. Filth on floor that is still there days later. Rooms were upgraded as air con was terrible in first rooms. Noisy still in suites, meaning impossible to sleep with it on. The pillows need throwing away. It is unacceptable how dirty the pool in particular was, though dirt in other areas remained too. Staff seem oblivious.
2022년 8월에 7박 숙박함

8/10 - 좋아요

ELIAS

좋아요: 객실의 편안함
2022년 8월에 4박 숙박함
답변 제공: Guest Relations 님, 2022년 9월 25일
Dear Elias,Thank you for the rating of the David Citadel.We hope to see you back again soon.Kind regards,Arik ShilerGuest Relations Coordinator

10/10 - 훌륭해요

lisa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Samir a dining for break first was the best Amazing service we receive from him
2022년 7월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 9월 25일
Dear Lisa,Thank you for sharing the details of your recent visit.We aspire to create meaningful journeys and memorable experiences for our guests, and I am pleased to hear that our staff at the David Citadel Hotel did just that.We are happy to hear that you enjoyed our service and delicious food.We look forward to welcoming you back to your home away from home.Kind regards,Arik ShilerGuest Relations Coordinator

6/10 - 괜찮아요

Mark 님, North Richland Hills

출장 여행
I have stayed at this property many times over the years. I think that now all the common areas are looking very dated and worn and that all the furnishings in the common areas should be replaced and updated.
2022년 7월에 3박 숙박함
답변 제공: Guest Relations 님, 2022년 7월 26일
Dear Mark, Thank you for taking the time to share your recent experience with us. We truly appreciate your feedback as we are continuously looking for ways to improve and grow. I am disappointed to hear about the shortcomings you've experienced during your recent stay with us. This is certainly not the type of service we strive to provide. I have shared the details of your experience with the Hotel Management for necessary changes. I would love the opportunity of welcoming you back to the The David Citadel Hotel again in the future, please don't hesitate to contact me directly to assist you. Respectfully yours, Arik Shiler Guest Relations Coordinator

2/10 - 너무 별로예요

Santiago

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was completly disspointed about this hotel, its supposed to be a five start hotel, is a pretty expensive hotel more than 550 per night. The rug was diry on mi arrival, the courtins had wholes on them, the bed was badly done, you cpould not turn of the light completly in the room, the AC stoped working in the middle of the night. I do not reccomend staying here, and more under that price.
2022년 7월에 3박 숙박함
답변 제공: Guest Relations 님, 2022년 7월 26일
Dear Santaigo, On behalf of the David Citadel Hotel, I would like to extend my deepest apologies for the discomfort you experienced during your recent stay with us. We pride ourselves on delivering unparalleled customer service and regret to hear that on this occasion, we were unable to meet expectations. Please be rest assured that we are working to resolve the cleanlness and maintenance issues you encountered during your stay in order to ensure the highest level of comfort for our guests moving forward. Thank you again for choosing the David Citadel Hotel and for sharing your feedback with us. Respectfully yours, Arik Shiler Guest Relations Coordinator

10/10 - 훌륭해요

Esther

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien. El desayuno delicioso
2022년 7월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 7월 26일
Querida Esther, Gracias por tomarse el tiempo para brindarnos sus comentarios personales después de su estadía. Es a través de comentarios como el suyo que podemos monitorear y mejorar aún más. Estamos muy contentos de que haya disfrutado de la deliciosa comida en el restaurante Seasons. Espero darle la bienvenida de nuevo pronto. Respetuosamente suyo, Arik Shiler Coordinador de Relaciones con los Huéspedes

2/10 - 너무 별로예요

Inna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disgusting dirty rooms
The stay was terrible. The pictures on websites don’t correspond what actually provided. The rooms are dirty and badly maintained. When we arrived, the first room was provided and there was broken glass on floor that I injured my foot with. After we requested to switch room. Second room was very dirty as well. On top of that there was smell of peeing. That is the most disgusting stay. It definitely not 5 star hotel. Personal is very rude. Food was bad as well. I had orange juice with taste of soap, my husband had sandwich that tasted terribly.
2022년 7월에 3박 숙박함
답변 제공: Guest Relations 님, 2022년 7월 26일
Dear Inna, Thank you for your honest remarks. First, I would like to apologize for any inconvenience caused during your stay. We always take any criticism seriously towards improving the quality of our services. Your comments have been redirected to the Hotel Managment for review and improvement. Let me assure you that our team will be glad to provide the best service, should you decide to give us another chance and return to the David Citadel Hotel. Hope to see you soon! Respectfully yours, Arik Shiler Guest Relations Coordinator

10/10 - 훌륭해요

Rivka

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 3박 숙박함
답변 제공: Guest Relations 님, 2022년 7월 26일
Dear Rivka, Thank you for your wonderful rating of the David Citadel Hotel. I hope your stay was memorable and look forward to seeing you back gain soon. Kind regards, Arik Shiler Guest Relations Coordinator

6/10 - 괜찮아요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overpriced
Tout est bien, beau et propre. Mais même je n’ai rien de spécial à reprocher, ça ne vaut pas 800€. Pour 400/500€ ça aurait été parfait. Petite déception sur la chambre avec vue (majoritairement une vue sur l’autre côté de l’hôtel). Très belle piscine. Très bon petit dejeuner. A distance de marche de la vieille ville.
2022년 6월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 7월 26일
Cher Vincent, Merci d'avoir posté de si aimables remarques sur votre récent séjour au David Citadel Hotel. Nous sommes ravis d'apprendre que vos besoins ont été satisfaits par notre personnel et que vous avez pu tirer le meilleur parti de notre emplacement avantageux dans le centre-ville de Jérusalem. J'ai partagé vos commentaires concernant le coût avec notre direction pour examen. Nous espérons vous revoir bientôt. Respectueusement vôtre, Arik Shiler Coordonnatrice des relations avec les clients

10/10 - 훌륭해요

menajem

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel all around and excellent food and service! Will stay here anytime I am in israel !
2022년 6월에 6박 숙박함
답변 제공: Guest Relations 님, 2022년 7월 26일
Dear Menajem, Thank you for posting such kind remarks about your recent stay at the David Citadel Hotel. We are pleased to hear your needs were met by our staff, and you enjoyed the delicious food. We look forward to welcoming you back soon. Kind regards, Arik Shiler Guest Relations Coordinator

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing views of the Old City, wonderful staff, central location.
2022년 5월에 5박 숙박함
답변 제공: Guest Relations 님, 2022년 7월 26일
Dear David, I am delighted to read that you thoroughly enjoyed your experience at the David Citadel Hotel. Thank you for taking the time to share the details of your visit as well as your kind acknowledgement of our team and their efforts to make sure you felt welcome and relaxed. I look forward to welcoming you back very soon. Kind regards, Arik Shiler Guest Relations Coordinator

2/10 - 너무 별로예요

Kevin

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Worst 5 Star Hotel I’ve Experienced
The staff was very rude and at times lazy (e.g. not ordering our car to airport or offering to help us with luggage). The location is great, but dealing with the staff was a nighmare and ruined the trip to Jerusalem for my fiancé and myself. The hotel rooms themselves are also a bit run-down (had the junior suite) for a 5 star hotel.
2022년 5월에 1박 숙박함