위성 채널 시청이 가능한 43cm 스마트 TV
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어뉴 호텔 해트필드 프레토리아 여행 후기

3 out of 5
어뉴 호텔 해트필드 프레토리아
1050 Burnett Street, Corner of Burnett and Festival Streets, Pretoria, Gauteng

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 71개 이용 후기 중 21개" "
평점 8 - 좋아요. 71개 이용 후기 중 31개" "
평점 6 - 괜찮아요. 71개 이용 후기 중 11개" "
평점 4 - 별로예요. 71개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 71개 이용 후기 중 4개" "

8.2/10

청결 상태

7.8/10

직원 및 서비스

10/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Dewald

2023년 12월에 1박 숙박함

8/10 - 좋아요

Jeannie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a comfortable room with friendly staff
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Mahlatse

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

4/10 - 별로예요

Angeline

가족 여행
별로예요: 청결 상태, 직원 및 서비스
No to happy with service and room
2023년 10월에 2박 숙박함
답변 제공: ANEW Hotel Hatfield 님, 2023년 10월 23일
Good Day Angeline, Please accept our apologies for the inconvenience caused. This is by no means the high standard that we set ourselves at ANEW Hotel Hatfield. We will look into the areas of concern and rectify. Regards

8/10 - 좋아요

James

2023년 8월에 1박 숙박함

8/10 - 좋아요

Avraham

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall nice
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Maritsa

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

YUTAKA

출장 여행
좋아요: 숙박 시설 상태 및 시설
2023년 7월에 5박 숙박함

10/10 - 훌륭해요

Sophia

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great place, centrally located, clean.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

JAEUN

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Laban

2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Mohmad

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
booking were confirmed but no room available
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Raymond

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Leka stay
Very nice stay..
2022년 10월에 1박 숙박함
답변 제공: FOM 님, 2022년 12월 7일
Thank you, hope we will see you again. Let us know on your next visit

10/10 - 훌륭해요

Themba

2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Lawton

2022년 6월에 2박 숙박함

8/10 - 좋아요

Keke

출장 여행
좋아요: 청결 상태, 객실의 편안함
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Monique

좋아요: 청결 상태, 객실의 편안함
2022년 1월에 1박 숙박함

8/10 - 좋아요

Ntuthuko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함

2/10 - 너무 별로예요

Lynette

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very dirty and loud
2021년 12월에 3박 숙박함

10/10 - 훌륭해요

Lerato

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Thabang

2021년 10월에 1박 숙박함

10/10 - 훌륭해요

SD

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good fir business
Good place for business in Hatfield
2021년 5월에 1박 숙박함

8/10 - 좋아요

Roma

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great relaxing place. Neat and tidy
2021년 2월에 4박 숙박함
답변 제공: LB 님, 2021년 2월 23일
Thanks for staying with us. We appreciate your feedback

8/10 - 좋아요

STUART

좋아요: 직원 및 서비스
CENTRAL HATFIELD HOTEL HAS POTENTIAL TO BE GOOD.
It was a pleasant yet average stay. Staff was ok service vice wise, though there seemed to be a shortage of staff as they looked a little overwhelmed in certain areas. The location is good, room size and facilities are all great. There could be better upkeep of facilities and general cleanliness is slightly below acceptable.
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Very warm environment
2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Surprisingly comfortable
They stay was very comfortable and the staff were very friendly. The room were very clean and the bedding extremely comfortable. We were in a room without a view of the city but if you are on business trip, the location of the hotel is extremely convenient.
2019년 11월에 1박 숙박함
답변 제공: Zinhle 님, 2019년 11월 25일
Good day Anonymous Thank you so much for the great feedback. We look forward to welcoming you again. Kind regards Zinhle

10/10 - 훌륭해요

Marielle 님, Asmara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and charming. Lovely ambience, the scent in the space through the public areas is nice)
2019년 8월에 2박 숙박함
답변 제공: Monkie 님, 2019년 8월 29일
Dear Marielle Thank you very for taking the time to give us feedback and for staying at our Beautiful Hotel. We hope to see you back again soon Kind Regards Monique Kiefer General Manager Fortis Hotel Manor

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location in Hatfield, walking distance to UP. Hotel is good, nothing too fancy but clean, friendly staff etc.
2019년 3월에 1박 숙박함

8/10 - 좋아요

Mdumiseni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함
답변 제공: Monkie 님, 2018년 10월 16일
Dear Mdumiseni Thanks very much for your review. Much Appreciated We hope to see you back again soon. Kind Regards Monique Kiefer General Manager Fortis Hotel Manor

10/10 - 훌륭해요

Confidence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 2박 숙박함
답변 제공: monkie 님, 2018년 10월 3일
Dear Confidence Thanks very much for review. Much appreciated Kind regards Monique Kiefer General Manager Fortis Hotel Manor

8/10 - 좋아요

Nompumelelo

좋아요: 청결 상태, 직원 및 서비스
Not bad
They didn't say swimming pool is not working my children really wanted it also me. But they were very helpful
2018년 9월에 3박 숙박함
답변 제공: monkie 님, 2018년 10월 3일
Dear Nompumelelo Thanks Very much for your feedback. Please accept our sincere apology for any inconvenience caused with regards to our swimming pool out of order. We hope to see you back soon kind Regards Monique Kiefer Fortis Hotel Manor General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was amazing
2018년 9월에 1박 숙박함
답변 제공: Monkie 님, 2018년 10월 3일
Dear Valued Guest Thanks very much for your review. Much Appreciated. Hope to see you back Soon Kind Regards Monique Kiefer General Manager Fortis Hotel Manor

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel with a good location, only hiccup was waiting 30 mins for reception to find my booking made on hotels.com
2018년 7월에 1박 숙박함

2/10 - 너무 별로예요

Diane 님, New York

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Myself and three colleagues (university professors) along with my sister and son entered the lobby of Fortis Manor Protea. The disposition on the onset was not inviting nor welcoming after a long travel day. We prepaid our room reservation. I approached the reception desk and presented the Travelocity confirmation and prepaid documentation only to be told that there were no rooms available and that I needed to show proof of payment. Samantha in a rude tone told us to step away from the front desk as to avoid us and to avoid the issues of no room. We did step away for 20 minutes I started calling Travelocity. I walked again to the front desk and called for a supervisor. Although I gave the documentation to Samantha, I had to call Travelocity on my cell phone so the Travelocity agent could dialogue with her and confirmed that I paid the room. At that point, she stated, “okay I have a room for you.” My three colleagues had a worst experience. They did not get a room. The hotel did not get them another room at another hotel. Transportation was not provided to transfer them to another location. We recommend that the hotel staff do the following (1) Greet the guest positively and professionally (2) Provide transportation to area hotels; (4) Utilize hotel phone for calls to Travelocity rather than the prepaid guest cell phone (5) have alternative accommodations when sold out.
2018년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 2박 숙박함
답변 제공: Monkie 님, 2018년 6월 29일
Dear Valued GUEST Thank you for taking the time to share your feedback in regards to your recent stay with us. While it was a pleasure to have you here, we noticed that, based on your rating, there are a few areas of improvement. We hope to have the opportunity to welcome you back to the Fortis Hotel Manor and deliver the service that will not only meet, but exceed your expectations. Kind Regards Monique Kiefer General Manager Fortis Hotel Manor

4/10 - 별로예요

BHAVEEN

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
A TERRIBLE PROTEA HOTEL EXPERIENCE!
Going up on business and considering staying at Protea Hotel Manor or even just a peaceful break away from everything? Don't! The noise of the traffic is absolutely disturbing. Apart from the noise, I had to get shifted 2 times till I found a room that I was fairly happy with, however not entirely happy! The 2 reasons for the room shifting were: 1. No hot water coming out of the shower, which was honestly horrible 2. The second room did not have a properly functioning aircon. It was blowing out hot air even though the setting was on the coldest. And these 2 elements are probably the most important things an individual who has had a long day out in the Pretoria heat needs! Which I did not get until moving into the 3rd room. I am a Travel Agent and definitely do not rate this hotel as PROTEA standard. I have traveled the world and seen and stayed in many Protea and other hotels but this definitely was not a happy stay and you can be rest assured, until I can get a guarantee that they have sorted things out for the better I would not go back there or put ANY of my clients up there because I do not want them to go through the same thing that I went through!
2018년 1월에 2박 숙박함
답변 제공: monkie 님, 2018년 6월 29일
Dear Bhaveen GUESTS' perceptions of the service they receive whilst staying with Fortis Hotels is the only true yardstick we have for measuring whether we have met their expectations. We would, therefore, like to thank you for taking the time to complete the GUEST satisfaction survey during your stay at Fortis Hotel Manor. I can assure you that your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities. The inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail with the relevant management and STAFF. I can assure you, should you stay at Fortis Hotel Manor again, that every effort will be made to ensure that you enjoy our true hospitality! Please do not hesitate to contact me personally for any assistance you may require from our side in future. It would be my pleasure to assist you with your next reservation and to ensure that you are well taken care of during your next stay with us. kind regards Monique Kiefer Fortis hotel Manor

10/10 - 훌륭해요

TSHIFHIWA CARTER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Marvellous Marriot Protea
Well for Me and My Wife it was Amaizing and We are still hoping to come back and stay also share it with Our Friends and Family.
2017년 9월에 1박 숙박함
답변 제공: GM Fortis Hotal Manor 님, 2018년 6월 29일
Dear Tshifhiwa Thanks very much for your review. Much appreciated. Please note that we have changed our hotel Name to the Fortis Hotel Manor. We hope to see you back soon Kind Regards Monique Kiefer General Manager Fortis Hotel Manor

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Problems with shuttle from hotel, reserved a two-room apartment but was given two separate rooms, extra fees for several things.
2017년 8월에 4박 숙박함
답변 제공: Monique 님, 2017년 8월 28일
Please accept my sincere apologies for any disappointment you experienced as a result if the room type allocated to you, Your feedback certainly does not reflect the high standard of service that we at Protea Hotel Manor are usually proud to offer. We confirm therefore that your comments have been addressed and action has been taken to rectify the problem areas. We hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best. Kind Regards Monique Kiefer General Manager

10/10 - 훌륭해요

Mpumelelo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was great really enjoyed it, the service was great staff very friendly
2017년 6월에 2박 숙박함
답변 제공: Lebogang 님, 2017년 7월 21일
Dear Mpumelelo Thank you for your great Review! We look forward to seeing you again on your next trip to Pretoria. Kind Regards Monique Kiefer General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed my staying vey confortable clise to the business center very convenient
답변 제공: MONIQUE 님, 2017년 4월 15일
Dear Anonymous It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel by Marriott Pretoria Manor and to hearing from you again! Kind Regards Monique Kiefer General Manager

10/10 - 훌륭해요

octavia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was amazing
답변 제공: gm Fortis Hotel Manor 님, 2018년 6월 29일
Dear Octavia Thanks very much for you review. Much apreciated Pleas note that we have changed our hotel name to the Fortis Hotel Manor. We hope to see you back soon Kind regards Monique Kiefer General Manager Fortis Hotel Manor

8/10 - 좋아요

s s

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely comfortable
The room was very comfortable and specious. The negbourhood very quote and comforting.
답변 제공: GM Fortis Hotel Manor 님, 2018년 6월 29일
Deart ss Thanks Very much for your review. Much appreciated. Please note that we have changed our hotel name to the Fortis Hotel Manor. Kind Regards Monique Kiefer General Manager Fortis Hotel Manor

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Terrible service from Itumeleng at reception area. Had to be moved from one room to the next which was also not so amazing. Air conditioning leaking.
답변 제공: General Manager 님, 2017년 1월 24일
Dear Anonymous, Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. Sincerely, Stevan Bajic Marketing Manager

6/10 - 괜찮아요

Keitumetse

좋아요: 청결 상태, 객실의 편안함
convenient and clean
Can't really comment because I was hardly there but it served it's purpose.

6/10 - 괜찮아요

Ambrose 님, Mbabane, Swaziland

Feedback
The hospitality was good. The room I was staying has a very bad smell which come the sewer system. You experience it when you're in the kitchen area.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Lebogang 님, 2016년 5월 7일
Good day Elizabeth Thank you so very much for this wonderful feedback! We are delighted that you so enjoyed your time with us at Protea Hotel Manor. You are clearly an appreciator of the finer things in life – luxurious design, plush comfort and delicious cuisine in a fabulous setting. We certainly hope to welcome you back for your next trip to Pretoria Stevan Bajic General Manager Protea Hotel Manor

6/10 - 괜찮아요

Shaun 님, Mposa

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
All ended well
Hotel managed to mess up the online booking requests & we had to wait without apology for 20 minutes while it was sorted out. What can you expect from inexperienced & poorly trained staff? Hotel Is good & clean
답변 제공: Lebogang 님, 2016년 7월 9일
Dear Shaun Thank you for taking time to review us during your recent stay at Protea Hotel Manor. Please accept our sincerest apologies for the service you experienced. The TEAM is looking into the situation and assure you that a similar problem will not occur again in future. We look forward to welcoming you again in the near future Kind Regards, Stevan Bajic Marketing Manager Protea Hotel Manor