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Reviews of ANEW Hotel Hatfield Pretoria

3 out of 5
ANEW Hotel Hatfield Pretoria
1050 Burnett Street, Corner of Burnett and Festival Streets, Pretoria, Gauteng

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 71 reviews" "
Rating 8 - Good. 31 out of 71 reviews" "
Rating 6 - Okay. 11 out of 71 reviews" "
Rating 4 - Poor. 4 out of 71 reviews" "
Rating 2 - Terrible. 4 out of 71 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dewald

Stayed 1 night in Dec 2023

8/10 Good

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable room with friendly staff
Stayed 3 nights in Dec 2023

10/10 Excellent

Mahlatse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Angeline

Traveled with family
Disliked: Cleanliness, staff & service
No to happy with service and room
Stayed 2 nights in Oct 2023
Response from ANEW Hotel Hatfield on Oct 23, 2023
Good Day Angeline, Please accept our apologies for the inconvenience caused. This is by no means the high standard that we set ourselves at ANEW Hotel Hatfield. We will look into the areas of concern and rectify. Regards

8/10 Good

James

Stayed 1 night in Aug 2023

8/10 Good

Avraham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice
Stayed 2 nights in Jul 2023

6/10 Okay

Maritsa

Stayed 1 night in Jul 2023

10/10 Excellent

Sophia

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Great place, centrally located, clean.
Stayed 1 night in Jun 2023

2/10 Terrible

JAEUN

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Laban

Stayed 2 nights in Apr 2023

2/10 Terrible

Mohmad

Disliked: Cleanliness, property conditions & facilities, room comfort
booking were confirmed but no room available
Stayed 1 night in Dec 2022

10/10 Excellent

Raymond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leka stay
Very nice stay..
Stayed 1 night in Oct 2022
Response from FOM on Dec 7, 2022
Thank you, hope we will see you again. Let us know on your next visit

10/10 Excellent

Themba

Stayed 1 night in Sep 2022

6/10 Okay

Lawton

Stayed 2 nights in Jun 2022

8/10 Good

Keke

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Monique

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Ntuthuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

2/10 Terrible

Lynette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty and loud
Stayed 3 nights in Dec 2021

10/10 Excellent

Lerato

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Thabang

Stayed 1 night in Oct 2021

10/10 Excellent

SD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good fir business
Good place for business in Hatfield
Stayed 1 night in May 2021

8/10 Good

Roma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing place. Neat and tidy
Stayed 4 nights in Feb 2021
Response from LB on Feb 23, 2021
Thanks for staying with us. We appreciate your feedback

8/10 Good

STUART

Liked: Staff & service
CENTRAL HATFIELD HOTEL HAS POTENTIAL TO BE GOOD.
It was a pleasant yet average stay. Staff was ok service vice wise, though there seemed to be a shortage of staff as they looked a little overwhelmed in certain areas. The location is good, room size and facilities are all great. There could be better upkeep of facilities and general cleanliness is slightly below acceptable.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very warm environment
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly comfortable
They stay was very comfortable and the staff were very friendly. The room were very clean and the bedding extremely comfortable. We were in a room without a view of the city but if you are on business trip, the location of the hotel is extremely convenient.
Stayed 1 night in Nov 2019
Response from Zinhle on Nov 25, 2019
Good day Anonymous Thank you so much for the great feedback. We look forward to welcoming you again. Kind regards Zinhle

10/10 Excellent

Marielle, Asmara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and charming. Lovely ambience, the scent in the space through the public areas is nice)
Stayed 2 nights in Aug 2019
Response from Monkie on Aug 29, 2019
Dear Marielle Thank you very for taking the time to give us feedback and for staying at our Beautiful Hotel. We hope to see you back again soon Kind Regards Monique Kiefer General Manager Fortis Hotel Manor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Hatfield, walking distance to UP. Hotel is good, nothing too fancy but clean, friendly staff etc.
Stayed 1 night in Mar 2019

8/10 Good

Mdumiseni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Monkie on Oct 16, 2018
Dear Mdumiseni Thanks very much for your review. Much Appreciated We hope to see you back again soon. Kind Regards Monique Kiefer General Manager Fortis Hotel Manor

10/10 Excellent

Confidence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from monkie on Oct 3, 2018
Dear Confidence Thanks very much for review. Much appreciated Kind regards Monique Kiefer General Manager Fortis Hotel Manor

8/10 Good

Nompumelelo

Liked: Cleanliness, staff & service
Not bad
They didn't say swimming pool is not working my children really wanted it also me. But they were very helpful
Stayed 3 nights in Sep 2018
Response from monkie on Oct 3, 2018
Dear Nompumelelo Thanks Very much for your feedback. Please accept our sincere apology for any inconvenience caused with regards to our swimming pool out of order. We hope to see you back soon kind Regards Monique Kiefer Fortis Hotel Manor General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Sep 2018
Response from Monkie on Oct 3, 2018
Dear Valued Guest Thanks very much for your review. Much Appreciated. Hope to see you back Soon Kind Regards Monique Kiefer General Manager Fortis Hotel Manor

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel with a good location, only hiccup was waiting 30 mins for reception to find my booking made on hotels.com
Stayed 1 night in Jul 2018

2/10 Terrible

Diane, New York

Disliked: Cleanliness, staff & service, room comfort
Myself and three colleagues (university professors) along with my sister and son entered the lobby of Fortis Manor Protea. The disposition on the onset was not inviting nor welcoming after a long travel day. We prepaid our room reservation. I approached the reception desk and presented the Travelocity confirmation and prepaid documentation only to be told that there were no rooms available and that I needed to show proof of payment. Samantha in a rude tone told us to step away from the front desk as to avoid us and to avoid the issues of no room. We did step away for 20 minutes I started calling Travelocity. I walked again to the front desk and called for a supervisor. Although I gave the documentation to Samantha, I had to call Travelocity on my cell phone so the Travelocity agent could dialogue with her and confirmed that I paid the room. At that point, she stated, “okay I have a room for you.” My three colleagues had a worst experience. They did not get a room. The hotel did not get them another room at another hotel. Transportation was not provided to transfer them to another location. We recommend that the hotel staff do the following (1) Greet the guest positively and professionally (2) Provide transportation to area hotels; (4) Utilize hotel phone for calls to Travelocity rather than the prepaid guest cell phone (5) have alternative accommodations when sold out.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Monkie on Jun 29, 2018
Dear Valued GUEST Thank you for taking the time to share your feedback in regards to your recent stay with us. While it was a pleasure to have you here, we noticed that, based on your rating, there are a few areas of improvement. We hope to have the opportunity to welcome you back to the Fortis Hotel Manor and deliver the service that will not only meet, but exceed your expectations. Kind Regards Monique Kiefer General Manager Fortis Hotel Manor

4/10 Poor

BHAVEEN

Liked: Staff & service, room comfort
Disliked: Cleanliness
A TERRIBLE PROTEA HOTEL EXPERIENCE!
Going up on business and considering staying at Protea Hotel Manor or even just a peaceful break away from everything? Don't! The noise of the traffic is absolutely disturbing. Apart from the noise, I had to get shifted 2 times till I found a room that I was fairly happy with, however not entirely happy! The 2 reasons for the room shifting were: 1. No hot water coming out of the shower, which was honestly horrible 2. The second room did not have a properly functioning aircon. It was blowing out hot air even though the setting was on the coldest. And these 2 elements are probably the most important things an individual who has had a long day out in the Pretoria heat needs! Which I did not get until moving into the 3rd room. I am a Travel Agent and definitely do not rate this hotel as PROTEA standard. I have traveled the world and seen and stayed in many Protea and other hotels but this definitely was not a happy stay and you can be rest assured, until I can get a guarantee that they have sorted things out for the better I would not go back there or put ANY of my clients up there because I do not want them to go through the same thing that I went through!
Stayed 2 nights in Jan 2018
Response from monkie on Jun 29, 2018
Dear Bhaveen GUESTS' perceptions of the service they receive whilst staying with Fortis Hotels is the only true yardstick we have for measuring whether we have met their expectations. We would, therefore, like to thank you for taking the time to complete the GUEST satisfaction survey during your stay at Fortis Hotel Manor. I can assure you that your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities. The inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail with the relevant management and STAFF. I can assure you, should you stay at Fortis Hotel Manor again, that every effort will be made to ensure that you enjoy our true hospitality! Please do not hesitate to contact me personally for any assistance you may require from our side in future. It would be my pleasure to assist you with your next reservation and to ensure that you are well taken care of during your next stay with us. kind regards Monique Kiefer Fortis hotel Manor

10/10 Excellent

TSHIFHIWA CARTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvellous Marriot Protea
Well for Me and My Wife it was Amaizing and We are still hoping to come back and stay also share it with Our Friends and Family.
Stayed 1 night in Sep 2017
Response from GM Fortis Hotal Manor on Jun 29, 2018
Dear Tshifhiwa Thanks very much for your review. Much appreciated. Please note that we have changed our hotel Name to the Fortis Hotel Manor. We hope to see you back soon Kind Regards Monique Kiefer General Manager Fortis Hotel Manor

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Problems with shuttle from hotel, reserved a two-room apartment but was given two separate rooms, extra fees for several things.
Stayed 4 nights in Aug 2017
Response from Monique on Aug 28, 2017
Please accept my sincere apologies for any disappointment you experienced as a result if the room type allocated to you, Your feedback certainly does not reflect the high standard of service that we at Protea Hotel Manor are usually proud to offer. We confirm therefore that your comments have been addressed and action has been taken to rectify the problem areas. We hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best. Kind Regards Monique Kiefer General Manager

10/10 Excellent

Mpumelelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great really enjoyed it, the service was great staff very friendly
Stayed 2 nights in Jun 2017
Response from Lebogang on Jul 21, 2017
Dear Mpumelelo Thank you for your great Review! We look forward to seeing you again on your next trip to Pretoria. Kind Regards Monique Kiefer General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my staying vey confortable clise to the business center very convenient
Response from MONIQUE on Apr 15, 2017
Dear Anonymous It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel by Marriott Pretoria Manor and to hearing from you again! Kind Regards Monique Kiefer General Manager

10/10 Excellent

octavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Response from gm Fortis Hotel Manor on Jun 29, 2018
Dear Octavia Thanks very much for you review. Much apreciated Pleas note that we have changed our hotel name to the Fortis Hotel Manor. We hope to see you back soon Kind regards Monique Kiefer General Manager Fortis Hotel Manor

8/10 Good

s s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely comfortable
The room was very comfortable and specious. The negbourhood very quote and comforting.
Response from GM Fortis Hotel Manor on Jun 29, 2018
Deart ss Thanks Very much for your review. Much appreciated. Please note that we have changed our hotel name to the Fortis Hotel Manor. Kind Regards Monique Kiefer General Manager Fortis Hotel Manor

4/10 Poor

Verified traveler

Disliked: Staff & service
Terrible service from Itumeleng at reception area. Had to be moved from one room to the next which was also not so amazing. Air conditioning leaking.
Response from General Manager on Jan 24, 2017
Dear Anonymous, Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. Sincerely, Stevan Bajic Marketing Manager

6/10 Okay

Keitumetse

Liked: Cleanliness, room comfort
convenient and clean
Can't really comment because I was hardly there but it served it's purpose.

6/10 Okay

Ambrose, Mbabane, Swaziland

Feedback
The hospitality was good. The room I was staying has a very bad smell which come the sewer system. You experience it when you're in the kitchen area.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Lebogang on May 7, 2016
Good day Elizabeth Thank you so very much for this wonderful feedback! We are delighted that you so enjoyed your time with us at Protea Hotel Manor. You are clearly an appreciator of the finer things in life – luxurious design, plush comfort and delicious cuisine in a fabulous setting. We certainly hope to welcome you back for your next trip to Pretoria Stevan Bajic General Manager Protea Hotel Manor

6/10 Okay

Shaun, Mposa

Liked: Cleanliness, property conditions & facilities, room comfort
All ended well
Hotel managed to mess up the online booking requests & we had to wait without apology for 20 minutes while it was sorted out. What can you expect from inexperienced & poorly trained staff? Hotel Is good & clean
Response from Lebogang on Jul 9, 2016
Dear Shaun Thank you for taking time to review us during your recent stay at Protea Hotel Manor. Please accept our sincerest apologies for the service you experienced. The TEAM is looking into the situation and assure you that a similar problem will not occur again in future. We look forward to welcoming you again in the near future Kind Regards, Stevan Bajic Marketing Manager Protea Hotel Manor

6/10 Okay

Verified traveler

Liked: Cleanliness
The conference facilities and support staff
Excellent conference facilities and support staff.