I really wanted to like this hotel! Traveling with my mother who had a cold, so at check-in I confirm that our room had two twin beds. "Oh, yes of course!" says the girl at reception. We get in the loudest elevator known to man, come out into a pitch-black hallway with hard to trigger motion detector lights, get to the room, and of course it has ONE double bed. Go back to switch rooms, girl doesn't even acknowledge her mistake. Ok...
One of the main reasons I booked this hotel was its claim of a fitness center. So when we check into our new room I head straight for the gym - broken treadmill, elliptical with one side 20cm higher than the other, crooked weight bench covered in dirt. I go to reception to ask if the gym will be cleaned or fixed anytime soon. "I will call the maintenance man right now," she says.
My mother is getting sicker and wants to leave early. I go to the front desk to ask about cancellation. "Let me call the reservation manager and get right back to you," she says. The next MORNING I am told cancellation is not possible for online bookings. I ask about the broken gym, get told it will be fixed today.
3 days later: wound up nursing my mother in the room. Gym NEVER fixed or cleaned. Bathroom light is motion detector, so if you spend more than 10 minutes in the shower it will be dark. If you pee in the middle of the night the light and loud fan will stay on for 10 minutes. Walls made of cardboard. Impossibly loud music in the elevators and at breakfast.