커플 트리트먼트룸, 사우나, 스파 욕조, 스팀룸, 전신 트리트먼트, 아로마테라피

더 레지던스 부티크 호텔 여행 후기

5 out of 5
더 레지던스 부티크 호텔
17th 4th Avenue, Houghton, Johannesburg, Gauteng

이용 후기

9.8

최고예요

평점 10 - 훌륭해요. 270개 이용 후기 중 246개" "
평점 8 - 좋아요. 270개 이용 후기 중 18개" "
평점 6 - 괜찮아요. 270개 이용 후기 중 2개" "
평점 4 - 별로예요. 270개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 270개 이용 후기 중 2개" "

9.8/10

청결 상태

9.8/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Ben

좋아요: 직원 및 서비스
Nice property however the swimming pool in our villa was not available, nor was the larger pool outside our villa. So two out of three pools were out of order. Not great. But otherwise the villa was clean, functional etc and the staff weee great
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Eduardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel, great food and outstanding service !!!!
2023년 10월에 5박 숙박함
답변 제공: Aaron 님, 2023년 11월 20일
Thank you so much for your review, we really appreciate it and hope to welcome you back soon.

10/10 - 훌륭해요

Jan Olav

2023년 10월에 3박 숙박함
답변 제공: Aaron 님, 2023년 11월 20일
Thank you so much!

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
terrific staff and intimacy of hotel make this a terrific boutique hotel.
2023년 10월에 3박 숙박함
답변 제공: Aaron 님, 2023년 10월 23일
Thank you so much for your review and feedback, we really appreciate it, and hope to welcome you back some day in the near future.

10/10 - 훌륭해요

Caroline

2023년 9월에 1박 숙박함
답변 제공: Aaron 님, 2023년 10월 23일
Thank you so much for your review, we really appreciate it.

10/10 - 훌륭해요

Elizabeth

2023년 8월에 2박 숙박함
답변 제공: Aaron 님, 2023년 8월 30일
Thank you so much for your review, we really appreciate it.

10/10 - 훌륭해요

James

2023년 7월에 1박 숙박함
답변 제공: Aaron 님, 2023년 7월 25일
Thank you so much for your review, we really appreciate it.

10/10 - 훌륭해요

Rowan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Aaron 님, 2023년 7월 25일
Thank you so much for your review, we really appreciate it.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 6월에 5박 숙박함
답변 제공: Aaron 님, 2023년 7월 25일
Thank you so much for your review, we really appreciate it.

10/10 - 훌륭해요

Ross laird kennedy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Aaron 님, 2023년 5월 25일
Thank you so much for your review, we really appreciate it and look forward to welcoming you back some day in the near future. All the very best from The Residence team.

10/10 - 훌륭해요

glen

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
What a fantastic hotel.
What a fantastic find this hotel was, just 30 minutes from Johannesburg airport. This hotel is well worth the 5 start rating and the service was excellent from our pick up from the airport to our return. Exceptionally good value. We would definitely recommend to other travellers.
2023년 3월에 1박 숙박함
답변 제공: Aaron 님, 2023년 3월 22일
Thank you so much for your review and feedback, we really appreciate it and hope to welcome you back some day in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Prenez une chambre avec la cour extérieure privée!
La petite cour intérieure est tout simplement fantastique!! Je recommande pour un séjour tranquille et reposant :) Situé un peu loin du centre-ville. Le personnel est accueillant et attentionné. La nourriture est excellente.
2023년 3월에 3박 숙박함
답변 제공: Aaron 님, 2023년 3월 15일
Merci beaucoup

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
nice from far, but far from nice
Unfortunately I was left very disappointed. - The room phone was faulty and I needed to walk to reception to get it attended to. - The AC power plug by the desk was not working so I needed to run my cable across the floor. - The irrigation system outside was not connected properly and spraying the patio and making a noise. The first request to repair went ignored and took a second request for someone to come repair, some 2 hrs later. - Microwave was faulty and was told that I would not be able to use it! No offer to replace or fix. - Ordered room service at 6.45pm. At 8pm nothing had arrived and I called reception. 2 min later a plate of ice cold food arrived. Sending it back, 25min later, I was then called informing me that they had run out of stock of that item. Chose a new meal which then arrived at 8.30pm, almost 2hrs after my initial order. - Upon checkout, I was billed for that same meal twice! - On advising the check out assistant of my disappointing stay, no apology of any sort, nor even acknowledgement of the issues was offered. It was clear that no training had been provided on how to deal with these situations.
2022년 11월에 2박 숙박함
답변 제공: Aaron 님, 2022년 11월 28일
Thank you for your review and feedback, we will be sure to look into the issues raised, as this is not the normal standard for the hotel.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스
2022년 10월에 3박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great discovery
This is a great boutique hotel. Rooms are roomy and extremely comfortable, spa and sauna in room, grounds are spectacular, excellent Resturant with indoor or outdoor seating, and a wonderful well trained staff. Micheal on piano really is exceptional and sets a wonderful mood for dinning and lounge area.
2022년 11월에 1박 숙박함
답변 제공: Aaron 님, 2022년 11월 28일
Thank you so much for your review, we really appreciate it and hope to welcome you back some day in the near future.

8/10 - 좋아요

Lloyd

좋아요: 직원 및 서비스
2022년 10월에 1박 숙박함

4/10 - 별로예요

Bhekimpilo

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is in a nice area and seems to have been nice years back.My experience (sept 14-17 2022) a bit of a nightmare.I booked one of the best rooms with a private jacuzzi.Room was stuffy and dusty.Furniture and decor is out dated and the So called private Jacuzzi didnt even work at all.The front desk staff has no Clue whats going on in the hotel and taking your grievances to them is a complete waste of time.This is just an average hotel which seems to have been great way back ,but now is just an average dumo not worthy to be called a luxury hotel.Was promised a refund for a night,but once i got back to my overseas destination,no one seemed to care and contacting them in anyway is a complete waste of time ,as no one ever calls,emails or contacts you back.Disgraceful how it can even call itself a 5 star hotel.Buyer Beware!!Dont believe all you see on their website..I gues those are the pictures from its early years.The place is stuffy and Musty .Most appliances in the rooms are rusty and as for the So called Jacuzzis..They dont work AND havent worked in a Long time(As i was told by the 5th WAITER who was sent to my room to "act"like he was fixing it.What a farce of a place..Nothing but a Bad experience here both from the hotel and the staff and management.
2022년 9월에 2박 숙박함
답변 제공: Aaron 님, 2022년 11월 28일
Thank you for your review and feedback, we will be sure to look into the issues raised.

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old World Charm with every modern comfort. The highly professional staff exceeds your expectations and makes you feel like family.
2022년 7월에 4박 숙박함

10/10 - 훌륭해요

Norah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unique beautiful dream of a place! Will be back
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Edward

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite boutique hotel that feels like home. Great staff that’s attentive to your every need. Diners enjoy the warmth of a roaring fire while listening to the serenades of an exceptional pianist. A truly SPECIAL evening.
2022년 7월에 1박 숙박함
답변 제공: Aaron 님, 2022년 8월 2일
Thank you so much for your review, we really appreciate it and are so glad to hear that you enjoyed your experience with us. Thank you once again and all the very best from The Residence team.

10/10 - 훌륭해요

Juergen

2022년 6월에 2박 숙박함
답변 제공: Aaron 님, 2022년 7월 19일
Thank you so much for your review, we really appreciate it.

10/10 - 훌륭해요

Michael

2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Lesley

2022년 3월에 1박 숙박함

8/10 - 좋아요

Sarah e

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Weekend treat
I really enjoyed staying in the hotel for two days The staff were very friendly and went that extra mile The rungu massage at the Spa knocked my socks off It was like being in another world amazing experience
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

Ahmed Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Gem
Always Amazing
2022년 1월에 1박 숙박함
답변 제공: Aaron 님, 2022년 1월 26일
Thank you so much for your review, we really appreciate it and hope to welcome you back some day in the near future. Thank you once again and all the very best from The Residence team.

10/10 - 훌륭해요

MICHELE

2021년 8월에 1박 숙박함

10/10 - 훌륭해요

Johannes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful week-end
My wife and I stayed at the hotel for two nights and everything was just perfect. Most outstanding was the friendly and interactive way the staff engaged with us. The spa treatments were excellent and done in a highly professional manner. The hotel is close to many places in Johannesburg but in a quite environment creating the feeling of "at home" . We will definitive recommend the hotel to others and book again.
2021년 4월에 2박 숙박함
답변 제공: Aaron 님, 2021년 4월 7일
Thank you so much for your amazing review, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. It was an absolute pleasure having you stay with us and look forward to welcoming you back.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2020년 12월에 1박 숙박함
답변 제공: Aaron 님, 2020년 12월 29일
Thank you for your review, we really appreciate it.

10/10 - 훌륭해요

IAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outstanding!
We have stayed before and we will be back again. Always good food and exceptional service! We also hosted a dinner for 10 with our friends and again everything was outstanding!!
2020년 3월에 1박 숙박함
답변 제공: Aaron 님, 2020년 3월 18일
Thank you so much for your review and support, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. Our chefs say thank you and we all look forward to welcoming you back some day in the near future.

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2020년 2월에 1박 숙박함
답변 제공: Aaron 님, 2020년 3월 6일
Thank you for your review, we really appreciate it.

8/10 - 좋아요

Joe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay.
2020년 2월에 1박 숙박함
답변 제공: Aaron 님, 2020년 3월 6일
Thank you for your review, we really appreciate it.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top chef
Hospitality and service was great. Friendly staff and the food was excellent. Top chef. All in all very pleasant.
2020년 1월에 1박 숙박함
답변 제공: Aaron 님, 2020년 2월 3일
Thank you so much, we really appreciate your review and so glad to hear that you enjoyed your dining experience at The Residence. We hope to welcome you back some day and would like to wish you all the very best until we meet again.

10/10 - 훌륭해요

Arno 님, Spangenberg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stilvolles Objekt, Preis-Leistung grandios, freundliches gut geschultes Team, sehr schöne Suite, sehr ruhig, sehr sicher. TOLL
2020년 1월에 1박 숙박함
답변 제공: Aaron 님, 2020년 1월 16일
Vielen Dank, wir freuen uns sehr über Ihre Bewertung

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The boutique experience was amazing! Eclectic decor and great food.
2019년 10월에 2박 숙박함

10/10 - 훌륭해요

Nicolas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bel hôtel avec un personnel attentionné
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the most beautiful places I have ever stayed in travel taking me to over 80 countries.
2019년 8월에 2박 숙박함
답변 제공: Aaron 님, 2019년 10월 10일
Thank you so much for your amazing review, we really appreciate it and hope to welcome you back some day in the near future. Thank you once again and all the very best from The Residence team.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Only complaints were that the suite’s hot tub bubbles were not working / broken and they seemed to be leaving it broken vs plan to fix it when I asked about it. Also for some reason the staff would take away the complimentary large bottled water in the room during turndowns before I was done with it and then not replace it until the following afternoon.
2019년 8월에 2박 숙박함
답변 제공: Aaron 님, 2019년 9월 3일
Thank you so much for your review and feedback, we really appreciate it and will address your concerns raised. Thank you once again and all the very best from The Residence team.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place. Amazing staff and grounds. Looking forward to visiting again soon.
2019년 8월에 1박 숙박함
답변 제공: Nicole 님, 2019년 8월 14일
Good day, thank you for your lovely review of The Residence. We hope to welcome you back in the near future. Until we meet again, keep well and travel safely.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the outdoor shower and hotel restaurant was superb! Amazing breakfast included in stay.
2019년 7월에 1박 숙박함
답변 제공: Aaron 님, 2019년 8월 5일
Thank you so much, we really appreciate your review and would like to wish you all the very best from The Residence team.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an amazing boutique hotel. It is one of a kind! We felt like we were staying in someone's home. The staff is friendly but very respectful of your space, they get to know you and anticipate your every want. The hotel is warm and inviting and has many different rooms where you can relax, have coffee or a drink, sit by the fireplace, sit in a sunroom, sit by the pool, etc. The rooms are clean and quiet, the bed is comfortable with beautiful linens, the bathroom was a bit small in our room but had all the necessities. The breakfast they offered had something for everyone and the food selections for other meals was varied. An extraordinarily and comfortable experience. You would not be disappointed if you choose this hotel.
2019년 7월에 3박 숙박함
답변 제공: Aaron 님, 2019년 7월 15일
Thank you so much for your review, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. It was an absolute pleasure having you stay with us and hope to welcome you back some day in the near future. Thank you once again and all the very best from The Residence team.

10/10 - 훌륭해요

Cheryl 님, Bromley, England

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous - staff so friendly and attentive
Fabulous hotel! All the staff were friendly and so attentive. We stayed for two days without leaving the hotel and it was treat after treat. We booked a suite and enjoyed our balcony with jacuzzi. Bathroom was large and very beautifully presented. Spa treatments (body scrub and hot stone massage) were wonderful. Breakfast buffet was of finest quality and you could choose from a hot menu too. We also enjoyed our casual lunch and dinner and I thought the prices were very reasonable for the quality. Loved having a fridge with complimentary drinks and fresh milk for tea. Lots of beautifully furnished lounges to sit in and an amazing fishpond. Didn’t use the small gym but it had a good range of equipment. Everything has been thought of. Can’t wait to go back!
2019년 6월에 2박 숙박함
답변 제공: Aaron 님, 2019년 6월 18일
Thank you so much for your amazing review, we really appreciate it and look forward to welcoming you back. Thank you once again and all the very best from The Residence team.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 1박 숙박함
답변 제공: Aaron 님, 2019년 6월 11일
Thank you so much, we really appreciate your review. All the very best from The Residence team.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed in the Presidential Suite, what could possibly be not to like? This hotel is a hidden gem in a very nice area of Johannesburg. Staff is fantastic, restaurant is excellent. Really did not want to leave the property... Will come back next time in South Africa.
2019년 5월에 1박 숙박함
답변 제공: Aaron 님, 2019년 6월 8일
Thank you so much for your review, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. Look forward to welcoming you back on your next trip.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 5월에 5박 숙박함
답변 제공: Aaron 님, 2019년 6월 18일
Thank you so much, we really appreciate your review.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
truly attentive great service...good reasonable restaurant..location is ok but there are no both safe & convenient places to stay in Joburg..city is crime ridden..was strange when waiter informed us that tip added to the restaurant bill is split among ALL hotel employee and if we want to reward him we would better leave him cash..
2019년 5월에 3박 숙박함
답변 제공: Aaron 님, 2019년 6월 10일
Thank you so much for your review and feedback we really appreciate it and hope to welcome you back some day in the near future. All the very best from The Residence team.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 5월에 1박 숙박함
답변 제공: Aaron 님, 2019년 5월 27일
Thank you so much

10/10 - 훌륭해요

Ana Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함
답변 제공: Aaron 님, 2019년 5월 14일
Thank you so much for your review, we really appreciate it. All the very best from The Residence team.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the old house feel complete with sitting rooms that opened into the back garden
2019년 5월에 1박 숙박함
답변 제공: Aaron 님, 2019년 5월 13일
Thank you so much, we really appreciate your review.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Suiten 14 & 15 sind großartig mit Terrasse zum Pool und in den herrlichen Garten! Ein tolles Refugium in Jo' burg! Ganz besonders der ausgezeichnete Service der Mitarbeiter, allen voran von Candice. Wir werden zweifelsohne wiederkommen.
2019년 5월에 1박 숙박함
답변 제공: Aaron 님, 2019년 5월 14일
Ich danke dir sehr

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No wonder it is the number 1 boutique hotel in Joburg. Impeccable property, incredible service and a five star restaurant to boot. I wouldn’t stay anywhere else while in Johannesburg. Special thank you to assistant manager Moses and the incredible chef. But all of the staff is amazing.
2019년 5월에 1박 숙박함
답변 제공: Aaron 님, 2019년 5월 12일
Thank you so much for your amazing review, we really appreciate it and hope to welcome you back someday in the near future. Thank you once again and all the very best from The Residence team.