스탠다드룸, 킹사이즈침대 1개, 분사식 욕조 | 저자극성 침구, 각각 다른 스타일의 인테리어, 각각 다르게 가구 비치, 책상
예약 가능 여부 확인

홀리데이 인 익스프레스 서머셋, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 서머셋, IHG 호텔
132 Lewis Dr, Somerset, PA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 768개 이용 후기 중 420개" "
평점 8 - 좋아요. 768개 이용 후기 중 268개" "
평점 6 - 괜찮아요. 768개 이용 후기 중 43개" "
평점 4 - 별로예요. 768개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 768개 이용 후기 중 16개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Cathy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not stay at the Holiday Inn Express. Walking in the door you were hit in the face by the smell of cigarette smoke. Then when I go to check in the rude front desk person checks me in and says,"Oh by the way our elevator is broke down and your room is on the 3rd floor so you will have to walk up three flights of steps." I was travelling with someone that is handicapped and cannot walk up the three flights. This should have been sent out in an email or called. He did but he would cancel my reservation for free if I had to go else where. That was so kind of him. I went next door to the Hampton Inn. Thank goodness there was an available room. The hotel was clean, did not smell of cigarette smoke, and the clerk was wonderful. Do not stay at the Holiday Inn Express.
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 16일
We do apologize for any inconveniences caused by an elevator outage. Unfortunately, it was out of our control as we waited on a required part to arrive to the elevator company. Again, we apologize for any inconveniences and thank you for providing your feedback.

6/10 - 괜찮아요

James

별로예요: 숙박 시설 상태 및 시설
The elevator was out / renovations were ongoing / room not quite done, etc.
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 9일
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay with us. We apologize for any inconveniences caused while we go through renovations of the hotel. But again are glad you enjoyed the stay with us. Safe travels.

10/10 - 훌륭해요

Cindy A.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelent
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 8일
Thank you for your review. We appreciate your feedback and are glad you had an excellent stay with us. Stop again anytime you are in the area. Safe travels

6/10 - 괜찮아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed here as an quick overnight. My room was clean, the hotel was quiet. The elevator smelled like weed...the hallway smelled like weed. The location can't be beat - right off the PA turnpike, but with that comes the airbrake noise of the trucks. Would I stay here again...probably. It was inexpensive & the room was clean, and that's what truly is important. The weed smell was yuck.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 26일
Thank you for your review. We are glad you enjoyed your stay with us. We apologize for any inconvenience that may have been caused by other guests. Our hotel is 100% smoke free. Stop back again the next time you are in the area.

8/10 - 좋아요

Aric

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Under renovation but worked just fine!
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 24일
Thank you for your review we appreciate it. We are glad you enjoyed your stay with us. Stop and again and visit us again soon.

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dry nice and staff were top notch!
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 16일
Thank you for your review we appreciate it. Glad you enjoyed your stay. Safe travels and stop back again when you are in the area again.

10/10 - 훌륭해요

Ziheng

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice place to stay during ski season
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 19일
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay. Stop back and visit us again if the weather holds up to enjoy a last weekend of skiing for the season if you are able.

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and comfortable hotel just off the Interstate. Good restaurant nearby. Recommended.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 12일
Thank you for the review. We appreciate and value your business. Glad you enjoyed your stay with and had a great meal too. Safe travels and stop by again next time you are in the area.

10/10 - 훌륭해요

Tracy

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Friendly Staff
2024년 2월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 2월 5일
Thank you for your review. We appreciate you taking the time to provide us with your feedback. We are glad you enjoyed your stay with us. Safe travels and stop back again next time you are in the area and see us again.

6/10 - 괜찮아요

Josh

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The first room had broken bathroom sink legs, lights flickered until the one just turned off, the furniture was falling apart and old. We dropped our stuff off went out and came back to a freezing room after we turned it up to 75. I talked to the front desk and he was very kind switching us without any hesitation! The next room was a lot better, I don’t mind a cheap hotel but the price should reflect the quality of the rooms. It’s a bit overpriced but breakfast was fair with very nice cleaning ladies keeping everything stocked and kept up!
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 22일
Thank you for your review we appreciate your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 19일
Thank you for your review. We appreciate your feedback and are glad you enjoyed everything during your stay with us. Stop back and visit us again soon. Safe travels

10/10 - 훌륭해요

Brianne

2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 24일
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay. Safe travels and happy holidays to you and your family.

10/10 - 훌륭해요

Christopher 님, Pittsburgh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful owner. Property was clean and comfortable, though a little dated and worn. Kind of isolated from activities on the main drag but not necessarily the property's fault.
답변 제공: Front Desk 님, 2023년 11월 16일
Thank you for your review. We appreciate your feedback and are glad your stay was enjoyable. Thank you again.

10/10 - 훌륭해요

Jamasb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good quality and value
Hotel is under renovation, bedroom was clean and comfortable, beds were comfortable, bathroom was clean however had couple rust spots in the tub . Breakfast was perfect great variety and very good quality.
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 27일
Thank you for your review. We appreciate the feedback and glad you enjoyed the stay with us. We hope you will come back and visit us again later when the renovations are finished so you can see the completed changes. Safe travels and again thank you for staying with us.

10/10 - 훌륭해요

Kathy

2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 16일
Thank you for the review. We appreciate your feedback.

8/10 - 좋아요

Donna

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Holiday Inn of Somerset
First room we were given appeared to have dirty bed linens. We were given the choice of new sheets or a new room. We chose a new room which seemed clean. Breakfast was fine and the service was good.
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 22일
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay with us. Thanks again and safe travels.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bryce at Front desk was excellent! Professional, friendly, helpful…just Great!
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 19일
Thank you for the review. We are glad everything was great and you enjoyed your stay with us here while you were in town. Stop and visit us again soon,

8/10 - 좋아요

Kathryn

2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 19일
Thank you for the review. We appreciate the feedback and thanks again for staying with us. Glad you enjoyed everything. Safe travels.

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 10월 18일
Thank you for provided your review. We appreciate the feedback and are glad you enjoyed staying with us. Safe travels

8/10 - 좋아요

Amy

가족 여행
Reserved a handicap accessible room. Door into room was narrow, set up of room definitely not wheelchair friendly. No soap at the sink to wash hands in bathroom. Navigating between beds impossible. Room 308, don't stay in this room if you have a wheelchair.
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 6일
Thank you for your review. We appreciate your feedback, safe travels and again thank you for staying with us while you were in town.

6/10 - 괜찮아요

Jack

별로예요: 숙박 시설 상태 및 시설
Okay
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 5일
Thank you for taking the time to provide your review. We appreciate and value your feedback. Thank you for staying with us during your visit to the area.

10/10 - 훌륭해요

Jerry

2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 26일
Thank you for your review. We do appreciate your feeback and are happy to hear that your stay with us was EXCELLENT. Stop back and visit us again the next time you are in the area.

10/10 - 훌륭해요

Jerry

2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 16일
Thank you for your review. We appreciate your feedback and are glad you enjoyed staying with us. Stop again and visit us the next time you are in the area.

2/10 - 너무 별로예요

Barbara

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a cockroach in my room. The bathtub was completely clogged and unusable. Waited 5 hours for tub to be unclogged and no one ever showed up. There was no manager available. I asked to be moved to a different room and was told no other rooms were available. After going back & forth with the front desk attendant and demanding that a manager is contacted, she finally agreed to move me into a different room. Ironically after telling me no other rooms were available, suddenly there was a habitable room for me. Unacceptable! Poor customer service!!! This could have been resolved immediately but instead of accommodating the guest, the guest had to demand a new room and get out of character.
2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 9월 30일
We apologize you had an issue with your room during your second night of staying with us. We appreciate your feedback and hope your travels went well otherwise. Again we do apologize for any inconvenience.

10/10 - 훌륭해요

Derrel

좋아요: 편의 시설/서비스
Easy check in and friendly desk personnel.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 23일
Thank you for taking time to provide us with your review. We do appreciate the feedback. Next time you are in the area stop back and visit us. We are always open and always enjoy the company.

8/10 - 좋아요

norman l.

2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 10월 16일
Thank you for your review. We appreciate your feedback. Glad to hear you enjoyed the stay with us. Safe travels and stop and visit us again.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a lot of construction around the property, making hard to determine which parking lot was for which hotel
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 21일
Thank you for your review. We do appreciate your feedback. Thank you for staying with us while you were in the area. Hopefully you will stop back the next time you are in the area again. Safe travels.

10/10 - 훌륭해요

Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for an overnight stop on long journey. Breakfast was outstanding .
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 13일
Thank you for your review. We are glad to hear that you enjoyed staying with us while on your journey. Stop back and visit us again the next time you are in the area.

4/10 - 별로예요

rebecca

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
When i asked what the incidental charge was for, the guy explained it really fast so i couldnt hear it. I checked out this morning and still have not received my bill electronically. The entrance is not well marked and comes really fast off the tollway. I actually missed it coming back from the Memorial and got stuck driving 28 miles out and back. The pool was closed for repair. There was like a couple little patches of mold around the tub and a cellar spider on the ceiling. The rubber sheets on the beds or whatever heavy plastic covers they had made me feel dirty although I didnt see any stains (thank goodness). I might have been overtired and overreacting, but i couldnt wait to leave.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 11일
Thank you for your review. Incidentals are any extra charges you may have while at the hotel, like long distance calls or purchasing snacks or drinks and charging them to your room. You had prepaid for your reservations, it looks like you had no charges with us directly here at the hotel, so no bill was generated for you. As for your electronic receipt you will need to contact the site you made your reservation with as you prepaid them in advance of staying with us. We apologize for any inconveniences you had during your stay here in Somerset, PA.

10/10 - 훌륭해요

Angelica

2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 23일
Thank your review. We appreciate your feedback and are so glad to hear you enjoyed staying with us. Stop back again and visit soon. Safe travels.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bacon
Room was clean, but cold, 67 deg. AC was on and it was only 72 outside, Had to open up the window to try to warm up the room. There was no place to hang even a shirt on a hanger, there is no closet, closet rod or hangers, just an empty alcove with an ironing board. My wife liked the soap, shampoo n'at. Best part.....They had BACON at breeakfast!
2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 22일
Thank you for the review. We do appreciate your feedback and are glad you enjoyed staying with us. And yes, we have real BACON.

10/10 - 훌륭해요

Amy

2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 11일
Thank you for the review. Safe travels

10/10 - 훌륭해요

Phillip

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 13일
Thank you for your review. We are glad you enjoyed staying with us. Stop back again soon and say hello again. Safe travels.

2/10 - 너무 별로예요

Bryce

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Gross
The floor was not well swept. The room was muggy, dew covering the window, and the bedding was damp. The shower did not drain so had to stand in 5-6 inches of dirty shower water while trying to shower a family of 5… terrible.
2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 8일
Thank you for your review. We do apologize you had an issue with your shower drain. Thank you for letting us know. Again, we do apologize and thank you. Safe travels.

8/10 - 좋아요

Ali

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 2일
Thank you for your review. We appreciate your feedback.

10/10 - 훌륭해요

Wesley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The front desk worker was extremely helpful. She directed us to an awesome family owned restaurant.
2023년 7월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 7월 22일
Thank you for the review. We are glad your stay was wonderful, and you enjoyed the dinner recommendations. Safe travels and stop back and visit us again soon.

8/10 - 좋아요

byung kweon

2023년 7월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 7월 10일
Thank you for the review. We are so glad you enjoyed the stay with us. Stop back again and visit us the next time you are in the area. Safe travels and thanks again.

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Little older hotel
Older hotel so we were surprised about the room and bathroom but was very clean and comfortable. Outside looks like a newer hotel
2023년 7월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 7월 7일
Thank you for your review. We are glad you enjoyed the stay with us. Thanks again and safe travels.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 7월 6일
Thank you for the review, we appreciate your feedback and are glad you enjoyed the stay with us. Safe travels and stop back again soon.

10/10 - 훌륭해요

Adolfo

2023년 6월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 7월 22일
Thank you for the review. We appreciate your feedback and a glad you enjoyed your stay with us.

10/10 - 훌륭해요

Geoffrey

2023년 7월에 1박 숙박함

8/10 - 좋아요

THOMAS

2023년 6월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 6월 15일
Thank you for the review. We are glad you enjoyed staying with us. Stop back again soon and safe travels.

4/10 - 별로예요

Elizabeth

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I booked one day ahead of our stay. One of the main considerations was an indoor pool. Upon arrival, learned pool was closed for maintenance with no accommodations or discount for this amenity not being available.
2023년 6월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 6월 12일
Thank you for the review. We apologize for that unfortunately the pool was closed during your stay with us due to unforeseen circumstances. We do strive to have it open every day and again sorry for the inconvenience that its temporary closure caused during your stay.

10/10 - 훌륭해요

Graham 님, Beaver Falls

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very disappointing that the pool is closed.
2023년 6월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 6월 12일
Thank you for the review. We do apologize that the pool was closed during your stay due to unforeseen circumstances. Sorry again for any inconveniences this may have caused during your stay.

8/10 - 좋아요

Zachary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 6월 6일
Thank you for your review. Glad you enjoyed staying with us and stop back and visit us again soon.

8/10 - 좋아요

Debra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 5월 23일
Thank you for the review we appreciate your feedback and glad that you enjoyed staying with us.

10/10 - 훌륭해요

CHRIS 님, EAST LANSING

2023년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 6월 9일
Thank you for the review.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very pleasant stay.
Our stay was very nice. The gentleman at the check-in desk was very nice. I missed seeing his name tag, but he was on duty again on Friday evening. Super pleasant person to talk with. The hotel was clean and the breakfast was good. The room was fine, no complaints. The only observation I would have is that the shower head was positioned very low in the shower. It was fine for us because we are shorter (vertically challenged), but someone else may have an issue. I would like to see recycling bins in the lobby/rooms. It would be nice to be able to recycle bottles and cans, etc. Other than that, overall it was a very pleasant stay.
2023년 5월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 5월 14일
Thank you for the feedback. We are so glad you enjoyed staying with us. Stop back again soon.

10/10 - 훌륭해요

dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get in/out. Very convenient for a visit to Flight 93. It would be nice if hotel had some directions, or may some brochures? (they are part of the greater tourism business) Breakfast was superb, as expected (this was a repeat visit)
2023년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 4월 24일
Thank you so much for the review. We appreciate your feedback and glad you enjoyed your stay. Information about the Flight 93 National Memorial is available at the front desk upon request.

10/10 - 훌륭해요

Anita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 5월 2일
Thank you, we are glad you enjoyed your stay with us. Please stop back and visit us again the next time you are in the area.