숙박 시설 정면

홀리데이 인 존즈버러, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 존즈버러, IHG 호텔
2908 Gilmore Drive, Jonesboro, AR

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 311개 이용 후기 중 159개" "
평점 8 - 좋아요. 311개 이용 후기 중 81개" "
평점 6 - 괜찮아요. 311개 이용 후기 중 29개" "
평점 4 - 별로예요. 311개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 311개 이용 후기 중 25개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Blanca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The comfort
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Sharon

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property was clean and staff was helpful and welcoming.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

Jeffrey

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
First room we were offered was not vacuumed, there were stains on the wall and furniture, mold on the tub, discoloration on towels with holes too. Staff was accommodating and gave us another room, but it was not much better. For $182 we expected much more. Holiday Inn properties generally have high standards. However, this location did not.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Craig

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Travis

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

RAYNARD 님, DALLAS

출장 여행
Basic Holiday inn, carpet on floor 3 had lots of stains in the hall.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Andrew

2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Femia 님, Sierra Vista

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Holiday inn Express on its way out
I chose holiday inn express for their clean and new atmosphere. This particular hotel is not in the usual clean and well kept shape as most other locations I have been to. Still nice enough but beginning to lack in maintenance and upkeep. Rooms are beginning to show aging. If you want breakfast you have to purchase a ticket for breakfast that is prepared by someone so don’t expect the typical holiday inn breakfast experience. There was nothing special about the prepared breakfast that would make it more intriguing. Evening Staff was pleasant morning was nice but had to get their attention. Was not openly greeting customers.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Ruthann

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The staff were amazing. Check in was one of the nicest and easiest ones I have had in a long time.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Lauren

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst Holiday Inn location I’ve been to. Had to pay for breakfast, went down at 6am when it started and no one even showed up for work. Not in the kitchen or at the front desk to check us out. No One was working! I waited for 15-20 mins. In the room- no towels, no shampoo conditioner or body wash, tub would not drain, toilet ran the entire stay. We will not be back
2023년 8월에 1박 숙박함

8/10 - 좋아요

Jamie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfectly adequate hotel. Staff were wonderful!
2023년 8월에 2박 숙박함

4/10 - 별로예요

Denita

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The customer service was great, the bed was comfortable and clean but the carpet thoughout the hotel is outdated and has a mildew smell to it and needs to be replaced.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Corey

2023년 7월에 4박 숙박함

6/10 - 괜찮아요

Thomas

연인과의 여행
[ ] Narrow room. The space between the bed and furniture along the opposite wall was so narrow, only one person could pass between...and we are small people. Im not sure a large person could have made the passage at all. I estimate 14". [ ] Dog Hair. If a service animal is in the room, extra care should be taken to clean the room properly, for those guests that are expecting a pet free environment. We found dog hair on the window sill and all over one of the bed covers. My wife has alergies to animals that kept her from getting a good nights sleep. [ ] Trash. There was only one trash can in the room, making it inconvenient for guests in the bathroom. [ ] Toilet. The toilet would not flush unless the handle was held down. When guests pay a good price to spend the night, the expectation is that things will work properly. [ ] Another family in the hotel was told, when they checked in, that thier children under 17 would eat free at the restaurant. In the morning it was "10 and under". There was no compromise, or consession made to accommodate this family with four teenagers.....even for a one time "Sorry for the misunderstanding". [ ] These things don't speak well of the hospitality industry and will certainly deter repeat business. [ ]
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Anna

별로예요: 직원 및 서비스
답변 제공: Melissa 님, 2023년 7월 19일
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Jonesboro. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Guest Relations Management Team

10/10 - 훌륭해요

Harron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Melissa 님, 2023년 7월 7일
Harron, On behalf of the staff here at the Holiday Inn Jonesboro we greatly appreciate your positive review and look forward to your future stays with us. Have a wonderful day.Sincerely,Guest Relations Management Team

6/10 - 괜찮아요

Frank

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Room floor was sticky. Bathroom was not up to HI standards for cleanliness. Beds were clean and comfortable.
2023년 6월에 1박 숙박함
답변 제공: Melissa 님, 2023년 7월 3일
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Jonesboro. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments and for choosing Holiday Inn, and if I can be of assistance to you, please contact me. Sincerely, Guest Relations Management Team

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the nicest places I've stayed!
2023년 6월에 1박 숙박함
답변 제공: Melissa 님, 2023년 7월 3일
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Jonesboro. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments and for choosing Holiday Inn, and if I can be of assistance to you, please contact me. Sincerely, Guest Relations Management Team

10/10 - 훌륭해요

Lonnie

2023년 6월에 1박 숙박함
답변 제공: Melissa 님, 2023년 6월 19일
Lonnie, Thank you for leaving a review.. I'm glad you had a great stay! I look forward to you staying here again.

2/10 - 너무 별로예요

sharon

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
mattress had a huge hole where your butt sits very uncomfortable, had to stuff a pillow in it to keep back from hurting, slept terribly
2023년 6월에 1박 숙박함
답변 제공: Melissa 님, 2023년 6월 15일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

Robert

2023년 6월에 1박 숙박함
답변 제공: Melissa 님, 2023년 7월 3일
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Jonesboro. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments and for choosing Holiday Inn, and if I can be of assistance to you, please contact me. Sincerely, Guest Relations Management Team

10/10 - 훌륭해요

Allen 님, Baytown

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Melissa 님, 2023년 6월 8일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A pleasant stay. They didn’t have free breakfast with stay unfortunately. Diner area opened up for guests for early morning.
2023년 5월에 1박 숙박함
답변 제공: Melissa 님, 2023년 5월 24일
Thank you for leaving a review.. I'm glad you had a great stay! I look forward to you staying here again.

8/10 - 좋아요

Morgan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel room was overall comfortable and clean. The bed and pillows were decent. The walls are very thin and you can hear everything in other rooms and in the hallway. There was loud giggling for hours.
2023년 5월에 1박 숙박함
답변 제공: Melissa 님, 2023년 5월 19일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 - 좋아요

Linda

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Melissa 님, 2023년 5월 19일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Melissa 님, 2023년 5월 19일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Melissa 님, 2023년 4월 5일
Thank you for leaving a review.. I'm glad you had a great stay! I look forward to you staying here again.

2/10 - 너무 별로예요

William

2023년 3월에 1박 숙박함
답변 제공: Melissa 님, 2023년 5월 19일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
JUST DREADFUL
If you check your records you will find we stayed at this hotel two times within 10 days. The first time it took a very long time to check in but the room was decent. The second time, the desk clerk was on the phone when we arrived. She continued to speak on the phone for a good five minutes without even looking up to acknowledge us. When we were checked in, we went to our room and the heat/air was non-operational. Beds were made, but smelled like old lady perfume and armpit, so I suspect they were not changed. My husband went down, got key to second room, it was uncleaned, unmade. Tried to call her to bring another room key, but she was back on the phone. Had to go down again. Third and final room was clean. Bathtub drain did not seal. Toilet paper holder barely anchored. Too pissed to go get another key. Hotel was hardly occupied. No wonder. NO REMUNERATION FOR AWFUL EXPERIENCE WAS OFFERED.
2023년 3월에 1박 숙박함
답변 제공: Melissa 님, 2023년 5월 19일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 - 훌륭해요

Bradly

2023년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
One person at front desk, checked in seven people one by one and had to answer the phone. No one to help or call to help
2023년 3월에 1박 숙박함

8/10 - 좋아요

THOMAS

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Nice hotel property looked great.The Restaurant people were rude one day and messed up my order the next day. I told management they took care of it.
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Ashley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel! Beds are super comfortable and rooms are always clean!
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

James

2023년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Toilet didnt flush, loud at night
2023년 1월에 5박 숙박함

10/10 - 훌륭해요

Michael 님, olathe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

8/10 - 좋아요

Cody

연인과의 여행
좋아요: 직원 및 서비스
The room had trash in floor and stains on bed comforter , for the price thought it would be a lot cleaner and nicer .
2022년 12월에 1박 숙박함

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
“Incidentals?” Why wasn’t that mentioned?
Everything was great except they added a $50 charge to my credit card for “incidentals”. I asked why and when it would be refunded to my card. I was told it would be returned in 3-7 days. It only took a matter of minutes for them to charge it to my card. Why would it take so long to reverse that charge?
2022년 12월에 1박 숙박함

8/10 - 좋아요

Ruth

좋아요: 직원 및 서비스
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Verlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was nice and clean great spacious room
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Kenn

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Neat and new
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Robert

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

THEODORE

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2022년 10월에 1박 숙박함

4/10 - 별로예요

Roblyn

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty upon arrival and there wasn’t anyone to clean it so I vacuumed the carpet myself. We were schedule for 4 days and they never serviced the room. They didn’t bring any clean towels and by Friday I had to go in search of toilet paper. The two female staff were friendly but the male on Friday night was not helpful.
2022년 10월에 3박 숙박함

8/10 - 좋아요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don't like this question. Making me waste my time to write nothing
2021년 3월에 1박 숙박함

10/10 - 훌륭해요

Leanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We just needed a spot overnight and we wanted one with a pool so we could swim a little bit. This hit the target! It was actually nicer than we were expecting it to be. Very nice experience. Clean comfortable safe quiet.
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

christopher

2022년 8월에 1박 숙박함