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퀄리티 인 & 스위츠 여행 후기

2.5 out of 5
퀄리티 인 & 스위츠
2310 W Kings Highway, Paragould, AR

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 362개 이용 후기 중 134개" "
평점 8 - 좋아요. 362개 이용 후기 중 108개" "
평점 6 - 괜찮아요. 362개 이용 후기 중 38개" "
평점 4 - 별로예요. 362개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 362개 이용 후기 중 47개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Cassidy

Enjoyed the stay
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 16일
Thank you so much for your business. We hope to have you back soon.

10/10 - 훌륭해요

Matthew 님, Arab

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
🙂
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 9일
Thank you so much for your business. We hope to have you back soon.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
Older hotel that has been bought and refurbished to a degree that is acceptable for a less expensive night stay. I felt safe. Walls seemed slightly thin when it came to sound.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 20일
Thank you for your business, we hope to have you back soon.

2/10 - 너무 별로예요

Cathy

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 6일
Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. We would like to know what the issue was so that we can fix the problem. We value our guest and want you to keep coming back.

10/10 - 훌륭해요

Kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to be i would recommend to everyone
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 6일
Thank you so much for the kind words and thank you for your business.

2/10 - 너무 별로예요

Nicole

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Charged a smoking fee for not smoking. This is ridiculous I am pregnant and have never smoked in my life. DO NOT STAY HERE.
2023년 12월에 1박 숙박함
답변 제공: Bethany 님, 2023년 12월 19일
Dear Valued guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our smoking policy on your recent visit. I have shared your feedback with management to better handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. Kind regards,BETHANY TANNERQuality Inn & Suites

8/10 - 좋아요

Patti

2023년 12월에 1박 숙박함
답변 제공: Bethany 님, 2023년 12월 29일
Dear Valued Customer,Thank you for your business, and positive feedback.Rest assured we will continue to work for a better guest experience. We hope to see you again.Thank you,Quality Inn & Suites

6/10 - 괜찮아요

Rick

연인과의 여행
별로예요: 편의 시설/서비스
No one at the desk upon arrival. We weren’t even sure if they were open because no one was around. Pool closed for maintenance with no advanced notice (we were looking forward to using it). Cost more than Expedia said and required $100 deposit which we better get back. The room is okay, but smells funky/old and the shower knob doesn’t work very well. We will not be staying here again. Paid same amount for another hotel last night in Dallas that was really nice. I will add that there were 2 professional attendants at the desk this morning and breakfast was just okay.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Manger 님, 2023년 11월 13일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with upper management to better handle these types of situations differently in the future. Thank you for your time, we hope for another opportunity to properly host you in the future.

6/10 - 괜찮아요

Susan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Friendly staff. But overall the hotel needs some TLC.
2023년 10월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 11월 2일
Thank you for your business.

10/10 - 훌륭해요

Ruth

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Atmosphere
They set an atmosphere of distrust by demanding an extra 100.00 for possible damage . I will not ever stay at another of the QualyInns for that reason. The accommodation was wonderful. The atmosphere set my teeth on edge
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 11월 2일
We hate to hear that you do not agree with our incidental hold policy. Most hotels these days do put a hold on your card at check-in they just don't inform you of it. Don't let this issue keep you from coming back. We do appreciate your business and hope to see you back again.

10/10 - 훌륭해요

Amanda

2023년 10월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 10월 26일
Thank you for your business. We hope to see you again soon.

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 10월 24일
Thank you for your business, we hope to have you back soon.

8/10 - 좋아요

Kenneth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet and Relaxing
It appears there has been some updating but you can tell it is an older hotel. All in all good. We would stay again.
2023년 10월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 10월 24일
Thank you for your business. We hope to have you back soon.

10/10 - 훌륭해요

Joanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 10월 20일
Thank you for your business and we hope to have you back soon.

10/10 - 훌륭해요

Ronda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 10월 20일
Thank you for your business and we hope to have you back soon.

6/10 - 괜찮아요

Stephania

출장 여행
Just fine for a Night
This is really a hotel for 1 night stay, it's basic, and the lot was filled with work trucks. There was an issue with their machines on our check in. I'm watching my credit card to make sure the secondary charge falls off, and while it was clean, the smell of the cleaning agents was so strong it actually gave me a head ache. It was just fine for a night.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 10월 13일
Thank you for your business. We hope to have you back.

8/10 - 좋아요

Vaskell

좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 10월 12일
We thank you for your business and we hope to have you back soon.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 10월 9일
Thank you for your business. We hope to have you back soon.

2/10 - 너무 별로예요

Amanda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Unfair unadvertised pet fee & additional deposit!
The hotel was fine. My family has chose the same hotel in the past. This stay was horrible. The hotel says they are pet friendly and gives absolutely no indication of a pet fee until after you arrive and have already paid on hotels.com. I was not able to be refunded for the hotel stay and could not stay unless I paid an additional unadvertised $70 pet fee. PLUS an additional $100 deposit. That is insane. 1 late night stay band early morning checkout cost almost $300 in a 2 maybe 3 star hotel. It would be different if the fee had been advertised to if I had the option to choose not to stay and be refunded for the night. Unfair.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 10월 2일
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pet policy on your recent visit. When you get a free moment, I would like for you to go back to hotels.coms website and if you read all the information about our hotel our pet policy is clearly stated under the Fees & Policies section. We are sorry that there was a misunderstanding, but we have to stand by our polices to help maintain order. You were offered a refund at the beginning of check-in, but it was refused. I have shared your feedback with upper Management to better handle these types of situations in the future. Your satisfaction is important to us.

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Paragould stay
The staff very nice. Requested handicapped room due to my grandmother needing a bigger space for walker and room was clean and spacious even had hand rails in the bathroom. The indoor pool was a little chilly but inside as well as outside the property was overall clean and well kept.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 9월 26일
Thank you so much for your kind words. We take pride in our hotel. We strive to make sure every guest has an exponential experience during each and every stay. Thank you for your business. We hope to have you back soon.

2/10 - 너무 별로예요

Steven

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 9월 19일
We would like to know what the issue was with your recent visit. So can do our best to avoid the problem in the future.

10/10 - 훌륭해요

Kamran

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Greatest Stay
hotel was super clean smells very nice. all room and bathroom looks new and no spot of dirty. staf was courteous friendly and rapid response if need any help.
2023년 9월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 9월 12일
Thank you so much for the kind words. We take pride in our hotel so we do everything we can to take care of the place so our guests can have an enjoyable stay each and every time.

10/10 - 훌륭해요

Jesse

2023년 8월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 9월 19일
Thank you for your business we hope to see you back soon.

8/10 - 좋아요

Laura 님, Denton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice but cobweb near the ceiling.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 29일
Thank you so much for your review. We will definitely take care of the cobweb issue. Thank you for letting us know and thank you for your business. We hope to have you back soon.

6/10 - 괜찮아요

Doug

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Razorback
First trip to Arkansas. Visiting my son as he starts his new job in Paragould. My trip was a total cold call..I knew nothing about the area. As for the hotel stay. Room was big and the bed was comfortable. Room was very dusty on arrival, but once I let the staff know, it was quickly cleaned. Slept good all three nights. Morning breakfast and coffee was average, no complaints. Pool was OK, no complaints. Fitness room was one of the worst I've ever been in. Tiny, limited machine use & the dumbbells only went up to 15 pounds. On my next visit, I may stay at Quality Inn, very convenient location for my visit. Staff was friendly. Solid 7 is my rating out of 10.
2023년 8월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 18일
Thank you for taking the time to fill out our survey. Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you for your business. We hope to have you back soon.

10/10 - 훌륭해요

sandra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and clean. Staff was extremely friendly
2023년 8월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 14일
Thank you for your business. We hope to have you back soon.

2/10 - 너무 별로예요

Joshua

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property seemed nice at check in pool area was ok staff check in was kinda rude a nosey price changed at check in from what site said was up by 20 something stayed two nights kids got ate up with bed bugs after complaining they just moved are room down 3 doors had to go to store and buy bags to put all our laundry in so not to contaminated the car also forgot something of the kids when switching rooms at 2 am went back to get it before check out and was refused to be let back in room to get belongings didn't even get an apology from the manager worst trip ever having to take my daughter home covered in bite and explain to my ex why her clothes are bagged like that an were here bites came from
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 11일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Your feedback about your stay is important to us. We do apologize about your recent experience you had during your last stay with us. Rest assured that we use your feedback to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 - 괜찮아요

Tricia

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Housekeeping needs some work but overall ok
At first glance the room was awesome. However, there were dead roaches beside the bed, a shirt behind the chair and a spider got in my granddaughters hair at the pool. The pool was supposed to open at 9am and after going to the front desk 3 times asking about it we were finally able to get in it at 935am. The breakfast buffet is by far the best of any hotel we have stayed at.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 11일
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of our rooms. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 - 좋아요

David A

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 7월 31일
Thank you for your business. We hope to have you back soon.

2/10 - 너무 별로예요

Jessica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst waste of money ever
Person at the counter when I first checked in was high the lady the next day told me I’d be in the same room then when I got back to my room it was stripped nothing put back wrinkled sheets and pillow cases shower curtain laid on the chair trash still in the room no new towels we had to make our own bed and then when I went to check out they already knew nothing was done before I could tell them what happened
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 7월 25일
On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your recent visit. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Once again we do apologize we must of had a miscommunication between our frontdesk and housekeeping. Do give us another chance to show you that we can provide a superior experience for each and every guest.

8/10 - 좋아요

Bryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 7월 25일
Thank you for your business we hope to have you back soon.

10/10 - 훌륭해요

CATHERINE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff.
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 7월 25일
Thank you for you business we hope to have you back soon.

4/10 - 별로예요

Jessica

2023년 7월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 7월 21일
I apologize that we did not meet your expectations during your recent visit with us. Please let us know what we can do in the future to make sure each of our guest has an enjoyable stay.

8/10 - 좋아요

Gaylon

2023년 7월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 7월 21일
Thank you for our business. We hope to have you back soon.

10/10 - 훌륭해요

Vonnie

2023년 7월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 11일
Thank you for your business. We hope to have you back soon.

10/10 - 훌륭해요

Jana

2023년 7월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 7월 21일
Thank for you business.

8/10 - 좋아요

Amanda

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Nice stay.
Stay was nice. There was a child’s baseball team staying in the hotel and the children ran through the halls knocking on doors. Also the children were allowed to come to breakfast without supervision and that made guests uncomfortable because the crowed in large groups around the waffle maker making it difficult to get breakfast. My children actually found an open, nearly full beer bottle left in the room. It was in the window sill. Other than those few issues the room was nice and cool and seemed otherwise clean. The staff was very pleasant.
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Manger 님, 2023년 7월 3일
On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your recent stay at our hotel. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 - 좋아요

galine

2023년 6월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 7월 3일
Thanks for your business. We hope to have you back soon.

10/10 - 훌륭해요

Pamela

2023년 6월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 7월 3일
Thanks for your business. We hope to have you back soon.

8/10 - 좋아요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay. Friendly staff that wanted to accommodate me. I got the room that I wanted.
2023년 6월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 6월 27일
Thank you for your business. We hope to have you back soon.

6/10 - 괜찮아요

Stacy

2023년 6월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 6월 27일
Thank you for your business.

10/10 - 훌륭해요

Robert

2023년 6월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 6월 20일
Thank you for your business. We hope to see you again soon.

6/10 - 괜찮아요

Eric

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Place needs repairs and updating. It is clear that ownership isnt interested. Power outlets dont work, shower curtain rod is about to fall out of the wall, faucets are severely corroded
2023년 6월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 6월 13일
On behalf of the entire hotel we do apologize that we failed to meet your expectations. We will use your feedback to make some improvements to our hotel. We do thank you for your business and hope to have you back.

8/10 - 좋아요

Don

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Looks like recent updates to the facility.
2023년 6월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 6월 13일
We have been remodeling our hotel. We hope you enjoyed your stay and we hope to see you again. Thank you for your business.

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스
Nice people. I love having the complimentary breakfast in the morning as a bonus.
2023년 6월에 1박 숙박함
답변 제공: guest relations Manager 님, 2023년 6월 9일
Thank you for your kind words and thank you for your business. We hope to have you back soon.

10/10 - 훌륭해요

Sandra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean. Front desk person was very courteous and professional.
2023년 5월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 6월 6일
Thank you for your kind words and thank you for your business. We hope to have you back soon.

10/10 - 훌륭해요

Jason

2023년 6월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 6월 6일
Thank you for your business. We hope to have you back soon.

10/10 - 훌륭해요

Pamela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice desk person
2023년 6월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 6월 6일
Thank you for your kind words and thank you for your business. We hope to have you back soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 6월 1일
Thank you for your business.

10/10 - 훌륭해요

Linda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff!
2023년 5월에 2박 숙박함
답변 제공: Guest relations Manager 님, 2023년 5월 30일
Thank you for the kind words and thank you for your business. We hope to see you again in the near future.