Place was ok, comfortable however, it seemed like the facilities saw better days in the past, in my experience this is easily overlooked as you want to spend most of the time in the pool / enjoying the nature, HOWEVER, just getting into the room that I booked which was the most expensive one available, the first thing we noticed was that the bathroom was dirty (and not the usual dirty, as it was like someone used the WC but forgot to flush it), I proceeded to inform the receptionist about it and her answer was "oooh, that's so bad" which is a reply that I didn't expect, however, she told us that the manager of the place was going to contact us on monday (yesterday) but at 11:30 pm of Tuesday there is no email from them, neither a phone call, the least I expected was an apology, as for me, it is a MAJOR issue, as it was almost the first thing I saw in the most expensive room