룸, 퀸사이즈침대 1개, 금연 | 셀렉트 컴포트 침대, 각각 다른 스타일의 인테리어, 책상, 방음 설비

캐나다스 베스트 밸류 인 & 스위트 캠루프스 여행 후기

2 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 762개 이용 후기 중 130개" "
평점 8 - 좋아요. 762개 이용 후기 중 282개" "
평점 6 - 괜찮아요. 762개 이용 후기 중 188개" "
평점 4 - 별로예요. 762개 이용 후기 중 80개" "
평점 2 - 너무 별로예요. 762개 이용 후기 중 82개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

4/10 - 별로예요

Kim

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시는 묵고 싶지 않아요
리셉셔너의 불친절함 때문에 완전히 망했어요. 완전 구석진 외딴 곳에 방을 배정하여 매우 고립되었어요. 다른 방도 많이ㅡ남았는데...

8/10 - 좋아요

이명순 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리한위치
숙소도 깨끗하고 직원들도 친절하고 위치도 괜찮았습니다. 하루지만 다음에 기회가 된다면 다시 예약하고 싶네요.

8/10 - 좋아요

jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Chan 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
가격대비 휼륭
시애틀에서 자동차를 이용해서 밴프까지 가기위해 중간에 머무르는 숙박이기에 가격위주로 찾아보다가 발견한 Acadian Motor Inn은 가격대비 아주 휼륭합니다. 미국 모텔6와 비슷하다고 보시면 될듯합니다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
청결한 실내, 뉴트로지나 제품 완비
깨끗하고 매우 좋았습니다. 가격대비 완전 훌륭한 선택.....캠룹스가 워낙 좁아서 좀 떨어져 있긴해도 고속도로 근처라 이동에 유리했구요. 주변은 그냥 주택가지만 조용하긴 했습니다. 특히 배스제품들이 모두 뉴트로지나 제품이라 너무 좋았구요. 수건등도 깨끗했습니다. 외관은 좀 허술해보였지만 내부는 생각보다 매우 쾌적하고 좋아서 놀랐습니다. 친절한 주인분에게도 감사를...영어로 남기려다가 한글로 후기 남깁니다.

4/10 - 별로예요

실제 이용하신 고객

so so hotel
i don't remember much of this hotel except the fact that the hotel provides free wifi.

2/10 - 너무 별로예요

Arnold

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The front desk lady (Raman) is unprofessional, unhelpful and blatantly rude. She said that she is the supervisor which is shocking. We had a car break in and for some reason she could nonchalantly say that nothing ever happened, very weird.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lavina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
price and hospitality of staff
2024년 4월에 1박 숙박함
답변 제공: Raman Mander 님, 2024년 4월 8일
Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay.

4/10 - 별로예요

Casey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bedding was dirty and front desk wasn’t open at 7 am to check out
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 4일
Dear Casey,Thank you for taking the time to leave us your feedback. We're sorry to hear about any cleanliness concerns during your visit, as this is never our intention. Our housekeeping team will be sure to look into all of your comments further and make improvements where necessary. In addition, we apologize for any inconvenience regarding our front desk team not being available and we will be sure to keep your feedback in mind for the future. Please consider giving us another chance soon; we're confident that we can change your perceptions.

8/10 - 좋아요

Ghislain

출장 여행
좋아요: 직원 및 서비스
Staff very nice rooms a nice size but linen had stains i say it’s a 60 to 65$ place
2024년 3월에 3박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2024년 3월 30일
Thank you for your rating. We appreciate you being open and willing to discuss your concerns with us. We sincerely apologise for the laundry problems you experienced. We will discuss your concerns with our team. Please give us another chance to assist you in the future so that we can provide the best service at the best price.

6/10 - 괜찮아요

Myla

2024년 2월에 2박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2024년 2월 21일
Our crew is well-known for its welcoming nature, thus hearing about your experience is surprising. Nevertheless, we recognise that there is always opportunity for development. We will speak with our entire crew and reiterate our dedication to service with a smile.

2/10 - 너무 별로예요

Tara

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a hole in our mattress the fridge was broken and our room was non smoking people were smoking all over the area....I had my 5 year old with me was a terrible place for a child
답변 제공: Raman Mander- Assistant Manager 님, 2024년 2월 6일
We appreciate your candour and willingness to communicate your concerns with us. We apologise for any inconvenience you may have had. We truly apologise if this inconvenienced you while you were there. We will discuss your issues with our front desk workers. Please allow us another opportunity to assist you in the future so that we can provide you with the greatest service.

10/10 - 훌륭해요

Cynthia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was super nice and friendly. Room was clean extra twin bed was a bonus
2024년 2월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2024년 2월 6일
Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area

4/10 - 별로예요

Hailey

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
.
2024년 1월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2024년 2월 2일
Dear Hailey,Our team is usually praised for their warm hospitality, so it is surprising to hear about your experience. Nevertheless, we understand there is always room for improvement. We will speak with our entire staff and reinforce our commitment to service with a smile.

2/10 - 너무 별로예요

Taryn

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Road noise, terrible front desk service and no free breakfast as advertised.
2024년 1월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2024년 1월 29일
We value your candor and readiness to discuss your worries with us. We deeply regret any inconvenience you may have had. We sincerely apologize if you were inconvenienced by this when you were there. We'll talk about your concerns with our front desk employees. In order for us to provide you with the best service at the most competitive pricing, kindly give us another chance to assist you in the future.

4/10 - 별로예요

jennifer

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was no shower curtain i the bathroom. Floors were dirty. Bed clothes were not clean On the plus side. No bugs
2023년 12월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2024년 2월 2일
We appreciate your openness and willingness to confide in us about your concerns. We deeply apologise for any problems you experienced. We sincerely apologise if this caused you any inconvenience while you were there, even though our top priority are keeping the facility spotless and providing excellent customer service. You can trust that we will take your suggestions very seriously and undertake the necessary internal work to implement them.

6/10 - 괜찮아요

Judith

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
It was clean enough and the king bed was comfortable. Affordable.
2023년 12월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 12월 18일
Thank you for sharing your feedback, please do visit us again.

6/10 - 괜찮아요

Chad

출장 여행
Fairly quiet
2023년 11월에 3박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 12월 1일
Thank you for sharing your feedback, please do visit us agian.

6/10 - 괜찮아요

Byung Woo

좋아요: 청결 상태, 직원 및 서비스
.
2023년 11월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 12월 1일
Thank you for sharing your feedback, please do visit us agian.

2/10 - 너무 별로예요

Shane

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 11월 28일
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

10/10 - 훌륭해요

stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good price, clean place, little breakfast place next to it.
2023년 10월에 1박 숙박함
답변 제공: Frontdesk 님, 2023년 10월 17일
Hey Stephanie, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

4/10 - 별로예요

David W.

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The beds were good and comfortable. Asked for extra chair and pillow and was accommodated. The rooms were quiet from any outside noise, but the floors, walls, bath tub and tub walls, door handles and the doors were dirty. Things like soap suds, hand prints and dirt on the floor. The floor had spill spots. When my husband told the night attendant, he shrugged his shoulder and said " Yes, I know." Nothing was done about it. We were generally surprised by the restaurant. It was quaint. The owner greeted everyone as they came in and the service and food were excellent.
2023년 10월에 5박 숙박함
답변 제공: Frontdesk 님, 2023년 10월 16일
Hi David, We appreciate that you have taken the time to let us know how you perceived our accommodation and find your review very disappointing. It certainly does not sound as if you had the experience we strive to provide for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we will have your comments additionally reviewed by our staff to ensure our standards of cleanliness are maintained at all times. We're Sorry to hear that the level of service and the customer support that you received did not quite meet your expectations. We hope you can give us another chance to redeem ourselves and provide you better accommodation in the future.Warms regards, Canadas Best Value Inn

8/10 - 좋아요

Bradley

2023년 10월에 3박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 11월 6일
Thank you for sharing your feedback, please do visit us agian.

8/10 - 좋아요

Heather

2023년 10월에 2박 숙박함
답변 제공: Frontdesk 님, 2023년 10월 16일
Hey Heather, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warms regards, Canadas Best Value Inn Kamloops

8/10 - 좋아요

Evan

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Best bang for your buck in kamloops
The hotelnstaff was friendly and polite.and veru quick to.correct anywrong doing will definitely stsy again in need for serious uo date not just paint and flopring had a musky smell but ledt the fan and doornopen at times overall quite and comfortable stay
2023년 10월에 1박 숙박함
답변 제공: frontdesk 님, 2023년 10월 11일
Hey Evan, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Regarding your notes about fixing up the rooms has been passed to our maintenance crew thank you for being honest with. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

10/10 - 훌륭해요

Morley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The on property restaurant has excellent breakfast
2023년 10월에 3박 숙박함
답변 제공: frontdesk 님, 2023년 10월 10일
Hey Morley, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

2/10 - 너무 별로예요

Keith

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This was the worst hotel stay ever. Dirty, smoked in room. Had to put a pizza box in the window to keep the light out of the room. Snot on the bathroom wall. No shower curtain. AC did not work. I would never stay at this hotel again.
2023년 10월에 3박 숙박함
답변 제공: frontdesk 님, 2023년 10월 9일
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

4/10 - 별로예요

Maria

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fan did not work in bathroom. Stain on sheet. Homeless looking RV living in parking lot.
2023년 9월에 2박 숙박함
답변 제공: frontdesk 님, 2023년 10월 4일
Hi John, We appreciate that you have taken the time to let us know how you perceived our accommodation and find your review very disappointing. At Canada's Best Value Inn Kamloops, our primary goal is always to exceed expectations of comfort, convenience, and quality amenities. For that reason, we certainly take this very seriously and have forwarded your comments to management for review. We will also discuss your feedback with our housekeeping team and see to it that our staff does a better job of preparing the rooms moving forward.Thank you for considering our accommodation for your stay in Kamloops and taking the time to post your review. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm Regards, Front Desk Team

8/10 - 좋아요

Alexander

2023년 9월에 1박 숙박함
답변 제공: frontdesk 님, 2023년 10월 3일
Hey Alexander, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards

8/10 - 좋아요

Shawnee

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: frontdesk 님, 2023년 10월 3일
Hey Shawnee, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards

2/10 - 너무 별로예요

Vanessa

2023년 9월에 1박 숙박함
답변 제공: Frontdesk 님, 2023년 10월 16일
Hi Vanessa, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality

8/10 - 좋아요

teresa

좋아요: 편의 시설/서비스
It was comfortable for a good nights sleep.
2023년 9월에 1박 숙박함
답변 제공: Frontdesk 님, 2023년 9월 26일
Hey Sonya, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards, Canadas Best Value Inn

2/10 - 너무 별로예요

K

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolute worst customer service, pushy, and disrespectful. So many other options to choose from!!!!
2023년 9월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 28일
Dear K,Our team is usually praised for their warm hospitality, so it is surprising to hear about your experience. Nevertheless, we understand there is always room for improvement. We will speak with our entire staff and reinforce our commitment to service with a smile.

8/10 - 좋아요

Jean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needed to recuperate after a hospital visit. Staff accommodated room change request to avoid stairs. Nice park down the road for a gentle walk. Kirsten’s Hideout (restaurant in hotel) is a breakfast and lunch place popular with locals.
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 24일
Thank you for staying with us, we appreciate your feedback.

8/10 - 좋아요

Seet Lin

2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 24일
Thank you for staying with us, we appreciate your feedback.

6/10 - 괜찮아요

Claude

별로예요: 숙박 시설 상태 및 시설
just ok
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 17일
Thank you for staying with us, we appreciate your feedback.

8/10 - 좋아요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스
Fit for our purpose but had a lot of road noise
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 17일
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

10/10 - 훌륭해요

Cynthia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always clean, comfortable with great staff!!
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 15일
Thank you for staying with us, we appreciate your feedback.

10/10 - 훌륭해요

Lucy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Easy & comfortable
A very easy one-night stop over, who allowed us to check in late and very quickly remedied a need for us to change rooms. Onsite cafe was also great for breakfast.
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 14일
Thank you for staying with us, we appreciate your feedback.

2/10 - 너무 별로예요

Bob

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Well, this will be our last stay.. I am handicapped and on oxygen, cant walk far, and stairs are out of the question.. we specifically asked to be on the main floor, with drive up parking. we show up to check in and we were put on the 2nd level!!! it was a late checkin but this is unacceptable!!! the ONLY positive was the a/c was on,, but on low. substandard.. I guess you get what you pay for.. honestly,, if it were your parents staying?? you would expect far better..
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 13일
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

4/10 - 별로예요

Heidi

별로예요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 15일
We sincerely apologize for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

6/10 - 괜찮아요

Bob

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
when we arrived the air con had not been turned on previously. so room was far to hot to be in with me being on oxygen.. we staying again.. hope to see the room pre-cooled .. if not.. wont be staying again..
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 12일
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
it offer basic needs for overnight stays
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 12일
Thank you for staying with us, we appreciate your feedback.

6/10 - 괜찮아요

Joanna

This wasnokay for a quick stay
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 11일
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

8/10 - 좋아요

Jacqueline

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Plates, crockery would make this place excellent. No laundry available.
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 7일
Thank you for staying with us, we appreciate your feedback.

6/10 - 괜찮아요

Rohit

좋아요: 직원 및 서비스
Overall the property was good good the price, but cleanliness could be a bit more
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 5일
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

8/10 - 좋아요

Jaime

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Decent for the price, pretty good location if you have a car or are in town for tournaments. No turn down service, shower backed up a bit. Overall comfy and was fine for our needs. Would recommend if you are looking for something affordable and don’t need fancy or a lot of amenities.
2023년 9월에 3박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 4일
Thank you for your feedback, we appreciate your time.

6/10 - 괜찮아요

Leny Jay

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk is very nice. But the room doesn’t feel clean and they leave old and used sponge for us to use. And the side counter in the bed room are dusty.
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 5일
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

6/10 - 괜찮아요

Barbara

가족 여행
좋아요: 직원 및 서비스
It was convenient, but we had to wait 5 minutes before someone came down to check us in. I appreciate it was late, it was late for us too. Maybe there could be a way to estimate the artival time so clerk could be aware of when to be at the desk.
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 4일
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.

2/10 - 너무 별로예요

Tearra

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The overall hotel was dirty. We had to have the maintenance come and clean our shower because we wiped the tub to see if the tub was stained or dirty and our wash cloth was black from dirt. It was like the hotel was not cleaned after firefighters came in and stayed. The bathroom has soot and dirt. The toilet had not had a toilet brush used on it for some time as there was a stain ring in the bowl. Behind the dressers weee filthy and not vacuumed to the edges. Overall I rate the cleanliness 1 out of 5. The locks on the doors did not work well and the doors were hard to close. The staff were friendly and helpful no complaints with them.
2023년 9월에 1박 숙박함
답변 제공: Raman Mander- Assistant Manager 님, 2023년 9월 4일
We appreciate your openness and willingness to talk to us about your concerns. We sincerely apologise for any problems you experienced. If this inconvenienced you while you were there, please accept our sincere apologies. We will discuss your issues with our front desk staff. Please give us another chance to help you in the future so we can offer you the greatest service at the best price.