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Reviews of Hotel Mystays Premier Kanazawa

3.5 out of 5
Hotel Mystays Premier Kanazawa
2-13-5, Hirooka, Kanazawa-shi, Kanazawa, Ishikawa-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 602 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Timothy

Traveled with partner
Don’t let the name “Premier” mislead you. There is nothing premier about it except for the size of the room. We purposely picked a larger room but the bathroom is very tight, so tight that they could not put a hairdryer in there. There were only Japanese channels on the TV. The bed and pillows were very hard and made our backs ached from sleeping on them.
Stayed 2 nights in Nov 2023
Response from Hotel Mystays PREMIER Kanazawa on Nov 19, 2023
Thank you very much for choosing HOTEL MYSTAYS PREMIER KANAZAWA.And we appreciate you taking your time writing to us. We are sorry that we could't meet your expectation about the room. Every staff member at our hotel will be working hard to improve the level of our service, trying to meet the expectation by the guests. We appreciate you spending your time writing to us. We sincerely hope to welcome you again at our hotel.When you travel to Ishikawa area in the future, we sincerely hope that you will consider our hotel for your stay.Sencerely, Receptionist,HOTEL MYSTAYS PREMIER Kanazawa

10/10 Excellent

vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent and room very spacious - the staff were excellent - it was much closer to the station than i expected and the station was a great place to find restaurants if you did not want to walk far
Stayed 2 nights in Nov 2023
Response from Hotel Mystays PREMIER Kanazawa on Nov 16, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. Our hotel is located on the West side of Kanazawa station. It is quiet setting and not far from the station just 7 minuets by walk.When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay. HOTEL MYSTAYS PREMIER Kanazawa

10/10 Excellent

Christopher John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Mystays PREMIER Kanazawa on Nov 16, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. Our hotel is located on the West side of Kanazawa station. It is quiet setting and not far from the station just 7 minuets by walk. We will continue to provide a comfortable hotel space,so we look forward to seeing you again. When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay.HOTEL MYSTAYS PREMIER Kanazawa

10/10 Excellent

Ming Nin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the train station. The train station is massive and architecturally magnificent. The room is very good and comparable in size with NA hotel room.
Response from HOTEL MYSTAYS PREMIER Kanazawa Reception on Oct 27, 2023
Thank you very much for choosing Hotel MyStays Premier Kanazawa among the many accommodation facilities available.Thank you very much for taking the precious time to tell us your impressions of your stay. We are very happy to hear that you enjoyed your stay at our hotel.All rooms in our hotel are spacious, measuring 32 square meters or more, allowing you to enjoy a relaxing stay. We have received favorable comments from many guests regarding the room size and amenities. In addition to services such as skin care products and body towels, we also rent hair straighteners and nail clippers, so don't hesitate to ask our staff.Furthermore, our hotel is located about 5 minutes walk from the west exit of Kanazawa Station, making it very convenient for business and sightseeing. I'm very happy to hear that your trip was even more satisfying than what you posted.Thank you very much for your valuable feedback.We aim to be a hotel where you will be more satisfied on your next visit and all our staff will strive to improve our service and quality. We hope you will use our hotel again when you come to Kanazawa.All of our staff look forward to the day when we can meet our customers again.Reception of HOTEL MYSTAYS PREMIER Kanazawa

10/10 Excellent

Howard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Mystays PREMIER Kanazawa on Oct 7, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. Our hotel is located on the West side of Kanazawa station. It is quiet setting and not far from the station just 7 minuets by walk. We will continue to provide a comfortable hotel space,so we look forward to seeing you again. When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay. HOTEL MYSTAYS PREMIER Kanazawa

10/10 Excellent

Philo, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and accommodating, and room was large and quite comfortable. It meet all our needs.
Stayed 1 night in Sep 2023
Response from Hotel Mystays PREMIER Kanazawa on Sep 14, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. All room sizes are over 32 square meters, so we hope you can relax and enjoy in the room. We would also like to thank you for your kind words regarding our staff. When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay. HOTEL MYSTAYS PREMIER Kanazawa

4/10 Poor

kaoru

Disliked: Cleanliness, property conditions & facilities
Very disappointing stay
東京のMystays Premierには毎年宿泊しているので、安定安心感があって予約した。入室後広すぎる部屋に驚き好印象であったが、浴室に入り真逆に!トイレは尿の匂いでくさく、浴槽内には長い髪の毛がべったりついていた上に、皮脂汚れが残っていて非常に気分が悪くなった。気持ちが悪いので浴槽にお湯を張ってお湯に浸かることができなかったことも残念だった。ここまで掃除が行き届いていないホテルは初めてだった。1週間旅行ラストナイトが台無しになった。
Stayed 1 night in Aug 2023
Response from ホテルマイステイズプレミア金沢 on Sep 1, 2023
この度はホテルマイステイズプレミア金沢にご宿泊くださいまして、誠にありがとうございます。また、ご多用の中、ご投稿にお時間を割いていただき重ねて御礼申し上げます。この度は、たくさんのホテルよりお選びいただいたにもかかわらず快適なご滞在をご提供できずに、大変申し訳ございませんでした。客室のあってはならない清掃不備により、大変ご不快な思いをお掛け致しましたこと、深くお詫び申し上げます。今後、このようなことがないよう、教育・指導を徹底して参ります。今回ご迷惑をおかけしましたことは、取り返しもつかないことでございますが、貴重なご指摘・ご意見を無駄にせぬよう、今以上にお客様に快適にお過ごしいただけるホテルづくりに精進して参ります。恐れながら、また当施設をご利用いただければ、嬉しく存じます。スタッフ一同、心よりお待ち申し上げております。ホテルマイステイズプレミア金沢

10/10 Excellent

Viktoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great location 5 minute walk to Kanazawa station. Room was very spacious, neat and clean. great breakfast in the package as well.
Stayed 3 nights in Jul 2023
Response from Hotel Mystays PREMIER Kanazawa Reception on Jul 9, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER Kanazawa. We appreciate you taking the time to write to us.We sincerely appreciate your warm compliments. We hope you will choose our hotel again in the future.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the large American sized room. Property was clean, modern, located in a beautiful area and near a train station.
Stayed 2 nights in Jun 2023
Response from Hotel Mystays PREMIER Kanazawa on Jun 14, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. All room sizes are over 32 square meters, so we hope you can relax and enjoy in the room. When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay. HOTEL MYSTAYS PREMIER Kanazawa

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Hotel Mystays PREMIER Kanazawa on Jun 14, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. Our hotel is located on the West side of Kanazawa station. It is quiet setting and not far from the station just 7 minuets by walk.When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay.  HOTEL MYSTAYS PREMIER Kanazawa

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The library on site was a very nice reading/relaxation room. We enjoyed the restaurant for both breakfast and dinner. Really liked that both sides of the bed had outlets (a rarity in our experience in Japan!) and the convenience to the train station and bus stops was ideal.
Stayed 3 nights in May 2023
Response from Hotel Mystays PREMIER Kanazawa Reception on Jun 14, 2023
Thank you for staying at HOTEL MYSTASYS PREMIER Kanazawa and we appreciate you taking your time writing to us. We are happy to hear that you enjoyed your stay and the breakfast and dinner at our hotel. All the staff are very happy to hear that you were satisfied with your stay.The hotel's library room and fitness are available free of charge 24 hours a day. We believe that you can use it as a break for your guests.Every staff member at our hotel hopes that you will choose to stay with us again in the future. HOTEL MYSTAYS PREMIER Kanazawa

8/10 Good

Anne T.

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern centrally located hotel. Staff was helpful. When we arrived later than we should have for breakfast the kitchen staff slightly bent the closing time to accommodate us to our great appreciation. Generous sized room. Very clean. Nice stay.
Stayed 3 nights in May 2023
Response from Hotel Mystays PREMIER Kanazawa Reception on Jun 14, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. All room sizes are over 32 square meters, so we hope you can relax and enjoy in the room. We are also very happy that you enjoyed our breakfast. At the restaurant, we have prepared delicious dishes at that time, so please use it again next time.When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay. HOTEL MYSTAYS PREMIER Kanazawa

8/10 Good

Peter, APO

Liked: Staff & service, amenities, property conditions & facilities
Stayed four nights at the Mystays Premier to explore Kanazawa / Ishikawa-ken / Shirakawa-ko. The hotel itself is about 300-400 meters from Kanazawa Station (west exit, easy walk); the bus from Komatsu Airport (1,300 yen) arrives in front of the station. Quick, easy check in at 3:00 p.m. Spacious room. I had a rental car for a couple of days, and I was able to park it (1,500 yen per night) in the hotel's garage (enter on the back side of the buidling). I didn't use the hotel's restaurant, so I cannot comment on breakfast / lunch / dinner. There are plenty of good restaurants at the station, and there is a 7-Eleven right next to the hotel entrance. As other reviewers have pointed out, the hotel cleaning staff could do a better job of cleaning (vacuuming?) as I found several long, black hairs in the bathroom / on the carpet. Overall, I had no problems.
Stayed 4 nights in May 2023
Response from Hotel Mystays PREMIER Kanazawa on May 30, 2023
Thank you very much for choosing HOTEL MYSTAYS PREMIER KANAZAWA.And we appreciate you taking your time writing to us.We are so glad to hear that you have had a comfortable stay at our hotel.Regarding the room, We are very sorry that the cleaning was not perfect.We will be working hard to provide a more comfortable stay for our guests.Thank you for your valuable input, and we hope you will consider our hotel for your stay again when your future travel brings you back to Kanazawa. HOTEL MYSTAYS PREMIER

10/10 Excellent

bin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel near the train station
Stayed 4 nights in Apr 2023
Response from Hotel Mystays PREMIER Kanazawa on Apr 27, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. Our hotel is located on the West side of Kanazawa station. It is quiet setting and not far from the station just 7 minuets by walk.When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay. HOTEL MYSTAYS PREMIER Kanazawa

10/10 Excellent

Anthony

Stayed 2 nights in Apr 2023
Response from Hotel Mystays PREMIER Kanazawa on Apr 28, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. Our hotel is located on the West side of Kanazawa station. It is quiet setting and not far from the station just 7 minuets by walk.When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay.  HOTEL MYSTAYS PREMIER Kanazawa

10/10 Excellent

Thanh

Liked: Staff & service, amenities, property conditions & facilities
The room and facility is very clen. Room size is large with japan standard. Location is close to either bus or train station in 8-10 min walk.
Stayed 2 nights in Apr 2023
Response from Hotel Mystays PREMIER Kanazawa Reception on Apr 18, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER Kanazawa. We appreciate you taking the time to write to us.We sincerely appreciate your warm compliments. We hope you will choose our hotel again in the future.

6/10 Okay

William

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Nice location, nice size, reasonably priced. Could be cleaner.
Stayed 2 nights in Apr 2023
Response from Hotel Mystays PREMIER Kanazawa Reception on Apr 18, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER Kanazawa. We appreciate you taking the time to write to us.Your comment is deeply appreciated, and considered in order to improve the operation of our hotel.We will be so glad to have you again as our guest in the future.

10/10 Excellent

pamela

Stayed 2 nights in Mar 2023
Response from Hotel Mystays PREMIER Kanazawa on Apr 28, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. Our hotel is located on the West side of Kanazawa station. It is quiet setting and not far from the station just 7 minuets by walk.When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay.  HOTEL MYSTAYS PREMIER Kanazawa

10/10 Excellent

Terence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is near Kanazawa Station. Staffs were friendly and helpful. Room is clean and is with sufficient facilities.
Stayed 2 nights in Feb 2023
Response from ホテルマイステイズプレミア金沢 フロント on Feb 16, 2023
Thank you for staying at HOTEL MYSTASYS PREMIER Kanazawa and we appreciate you taking your time writing to us. We are happy to hear that you enjoyed your stay.Thank you for your valuable input, and we hope you will consider our hotel for your stay again when your future travel brings you back to Kanazawa. HOTEL MYSTAYS PREMIER Kanazawa

8/10 Good

Billy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is nice
Stayed 3 nights in Jan 2023
Response from Hotel Mystays PREMIER Kanazawa on Apr 28, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER Kanazawa. We appreciate you taking the time to write to us.Your comment is deeply appreciated, and considered in order to improve the operation of our hotel.We will be so glad to have you again as our guest in the future.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Hotel Mystays PREMIER Kanazawa on Apr 28, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. All room sizes are over 32 square meters, so we hope you can relax and enjoy in the room. When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay.

6/10 Okay

Khaliun

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
H
Response from Hotel Mystays PREMIER Kanazawa on Jan 12, 2023
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. We appreciate you taking the time to share your feedback. We hope you will consider our hotel for your stay again.

10/10 Excellent

sugiri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Condition is good. But there is limited dining options
Response from ホテルマイステイズプレミア金沢 フロント on Jan 3, 2023
Thank you very much for using HOTEL MYSTAYS PREMIER KANAZAWA.We are very sorry that we were unable to prepare breakfast on the day of your stay, as many guests had made reservations for breakfast.We hope to welcome you again when you visit us next time.We are looking forward to seeing you again.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good service.
Response from Hotel Mystays PREMIER Kanazawa on Dec 16, 2022
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. Our hotel is located on the West side of Kanazawa station. It is quiet setting and not far from the station just 7 minuets by walk.When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay.

10/10 Excellent

Saito

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Aaron Patric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No parking!
Spacious and clean room with friendly staff. Had to pay for parking off site which was disappointing. There was no warning about that when making the reservation. This made for a negative initial feeling. And no tissues in the room! As long as you are willing to pay extra for parking and bring your own tissues, you’ll enjoy your stay.
Stayed 1 night in Mar 2022
Response from Hotel Mystays PREMIER Kanazawa on Apr 7, 2022
Thank you for your staying at Hotel Mystays PREMIER Kanazawa. The parking lot is 1100 yen per night and you have to make a reservation by phone. This guidance is written on all the websites. Also, there is tissues in every room. If you not be enough,please tell us. We appreciate you spending your time writing to us. We sincerely hope to welcome you again at our hotel.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean&comfortable
Stayed 1 night in Mar 2021
Response from HOTEL MYSTAYS PREMIER Kanazawa on Apr 7, 2021
Dear Guest, Thank you for staying at HOTEL MYSTAYS PREMIER Kanazawa. And we appreciate you spending your time writing to us. We are very grateful for your kind comments. We are very glad to hear that you had a comfortable stay at our hotel. We will be so glad to have you again as our guest in the future. Sincerely, Receptionist,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We stayed here for 3 nights to just enjoy the historic city of Kanazawa. Our room had two large, comfortable twin beds, big screen TV, great amenities for a Japanese hotel (mini-refrigerator, tea kettle, decent size bath tub), and two lounge chairs in a room and extra room to spread out a couple suitcases. There is paid parking attached to the hotel that needs reservations, staff were all friendly. A few minute walk to Kanazawa station that has access to all the buses to all the sites, some you can walk to or ride a bicycle. Lovely town. Quiet. Breakfast was plentiful.
Stayed 3 nights in Jul 2020
Response from HOTEL MYSTAYS PREMIER Kanazawa, Reception on Aug 8, 2020
Dear Guest, Thank you for staying at HOTEL MYSTAYS PREMIER Kanazawa. And we appreciate you spending your time writing to us. Thank you for the great review of our hotel! We are so glad to hear that you have had a comfortable stay at our hotel. We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests. When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER Kanazawa for your stay.

10/10 Excellent

Adrian, Tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, great location, and wonderful price.
Stayed 2 nights in Jul 2020
Response from HOTEL MYSTAYS PREMIER Kanazawa, Reception on Aug 8, 2020
Dear Guest, Thank you for staying at HOTEL MYSTAYS PREMIER Kanazawa. And we appreciate you spending your time writing to us. Thank you for the great review of our hotel! We are very glad that you enjoyed your stay. Our hotel is located a 7 minute-walk from Kanazawa station. And it is suitable for the base of sightseeing and the business. We will be so glad to have you again as our guest in the future.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check-in staff weren't particularly attentive or helpful - there was a lot of information arranged on the counter about closure of facilities due to the coronavirus, but the staff didn't explain any of these or offer anything other than 'here's your key'. I'm also not used to not being acknowledged by staff in Japanese hotels when exiting or entering the property - not that this is a big issue, but to me it points to a lack of attention to detail. Only a couple of staff ever greeted me. The room itself had seen better days - there were quite a lot of marks on the walls, although the cleaning stuff were excellent and very friendly. So not an awful place to stay but very meh - it gave me the impression that it thinks it's one of the hottest hotels in town but it really isn't.
Stayed 4 nights in Mar 2020
Response from HOTEL MYSTAYS PREMIER Kanazawa on Apr 18, 2020
Dear Guest, Thank you very much for choosing HOTEL MYSTAYS PREMIER Kanazawa.And we appreciate you taking your time writing to us. Please accept our sincere apology, regarding the situation that has caused discomfort and inconvenience to you. We will train our staff members so that the case like this will not be repeated in the future. It is not possible to undo what had happened, but staff members will try to learn from this. We will be working hard to improve our service so that more comfortable stay will be provided to our guests at our hotel. We sincerely hope to welcome you again at our hotel. Sincerely, Tanaka Yusuke Manager,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a first rate hotel experience
Stayed 1 night in Mar 2020
Response from HOTEL MYSTAYS PREMIER Kanazawa on Apr 18, 2020
Dear Guest, Thank you for staying at HOTEL MYSTAYS PREMIER Kanazawa. And we appreciate you spending your time writing to us. Thank you for the great review of our hotel! We sincerely appreciate your warm compliments. Every staff member at our hotel hopes that you will choose to stay with us again in the future. Sincerely, Receptionist

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Reception on Apr 20, 2020
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us.We hope you will choose our hotel again in the future

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room rate. Room was spacious with modern design and comfortable beds. Easy parking (1100 yen per night with in/our privileges) and need prior reservation. High recommended.
Stayed 1 night in Feb 2020
Response from HOTEL MYSTAYS PREMIER Kanazawa on Mar 4, 2020
Dear Sir/Madam, Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests. Sincerely, Ikumi Ura,HOTEL MYSTAYS PREMIER Kanazawa

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Reception on Apr 20, 2020
Thank you very much for choosing HOTEL MYSTAYS PREMIER KANAZAWA.And we appreciate you taking your time writing to us. Every staff member at our hotel will be working hard to improve the level of our service, trying to meet the expectation by the guests. When you travel to Kanazawa area in the future, we sincerely hope that you will consider our hotel for your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can walk within 8 mins to Kanazawa stn, very new hotel, provides a comprehensive range of toiletries, clean room & comfortable 4 single beds, space big enough to put 3 nos of 26" luggages, heater warm enough, nearby have a popular ramen noodle shop大'
Stayed 4 nights in Jan 2020
Response from HOTEL MYSTAYS PREMIER Kanazawa on Mar 1, 2020
Dear Guest, Thank you very much for choosing HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you taking your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. We hope we can serve you again at our hotel in the future. Sincerely, HOTEL MYSTAYS PREMIER Kanazawa reception desk

8/10 Good

Wooi Keong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and location
The room we stay is very comfortable and big, surprising the price not too expensive and near to train station.
Stayed 2 nights in Feb 2020
Response from HOTEL MYSTAYS PREMIER Kanazawa on Mar 1, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, HOTEL MYSTAYS PREMIER Kanazawa reception desk

8/10 Good

Traveller

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hugh and comfortable hotel rooms. Located in a quiet location. But we had a lot of luggages with us and it takes about 10-15 mins to walk to the hotel from the train station with luggages. So if you don't have a lot of luggages with you, this may be a good choice. Very strict 3pm check-in time. There is also a 7-11 next to it which is convenient if you need to grab some snacks or drinks before getting back to the hotel.
Stayed 1 night in Jan 2020
Response from HOTEL MYSTAYS PREMIER Kanazawa on Mar 5, 2020
Dear Guest, Thank you very much for choosing HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you taking your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. We hope we can serve you again at our hotel in the future. Sincerely, HOTEL MYSTAYS PREMIER Kanazawa reception desk

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
The bed quilt cover was not really clean. The front desk staff was nice upon check in but no smile upon taking our storage luggages.
Stayed 1 night in Jan 2020
Response from HOTEL MYSTAYS PREMIER Kanazawa on Mar 4, 2020
Thank you very much for choosing HOTEL MYSTAYS Premier Kanazawa. We appreciate you taking the time to write to us.Please accept our sincere apology regarding this unfortunate situation. Our cleaning crews work hard to pay close attention to each room and ensure their pristine conditions for our guests. However, in this case, we are aware we failed to provide comfortable conditions for you and therefore caused you a great inconvenience and discomfort. Although we can't change what already happened, we can assure you this case will be closely examined to improve our services and operations. We are truly sorry.We are so excited to serve you again in the future. HOTEL MYSTAYS PREMIER Kanazawa,Ikumi

10/10 Excellent

Yi-Chou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel experience
Good breakfast inHotel MYSTAYS premier Kanazawa, Good room space and environment.I was happy to choose it when I stay in Kanazawa.
Stayed 1 night in Jan 2020
Response from HOTEL MYSTAYS PREMIER Kanazawa on Feb 29, 2020
Dear Guest, Thank you for the great review of our hotel! Words from our guests like yours are such an encouragement to us. We hope that you will choose HOTEL MYSTAYS PREMIER KANAZAWA when you come to visit the area again. We hope to see you again very soon. Sincerely, HOTEL MYSTAYS PREMIER Kanazawa reception desk

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Reception on Apr 20, 2020
Thank you very much for choosing HOTEL MYSTAYS PREMIER KANAZAWA.And we appreciate you taking your time writing to us. Every staff member at our hotel will be working hard to improve the level of our service, trying to meet the expectation by the guests. When you travel to Kanazawa area in the future, we sincerely hope that you will consider our hotel for your stay.

10/10 Excellent

YQ, Hong Kong

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and comfortable, staffs are friendly.
Stayed 1 night in Jan 2020
Response from HOTEL MYSTAYS PREMIER Kanazawa on Jan 19, 2020
Dear Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Ikumi Ura, Receptionist, HOTEL MYSTAYS PREMIER KANAZAWA

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed
We were so impressed with this hotel. It was supposed to be just a basic stay for a couple of days mid honeymoon, but it was the biggest room we've had in Japan! Such great value for money. We were driving and able to park in the car park for a reasonable price (it is round the back of the building block but enters on foot into the reception.) We were very grateful for all the hotel amenities, everything you could need including free laundry facilities! Very convenient location too. The room had PJs, slippers, toiletries etc. and was spotless.
Stayed 2 nights in Jan 2020
Response from HOTEL MYSTAYS PREMIER Kanazawa on Feb 12, 2020
Dear Sir/Madam, Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests. Sincerely, Miho Shibata/HOTEL MYSTAYS PREMIER Kanazawa

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located near the train station and shopping centre. Rooms are reasonably spacious. Well maintained garage. Unfortunately, all dryers in the laundry room were malfunctioning. The dryer can never reach the designed temperature when the hatch cover is broken. I happened to have wasted hours waiting for my clothes to dry. Management didn't seem to understand the root of the problem.
Stayed 2 nights in Dec 2019
Response from Reception on Apr 20, 2020
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are sorry for the inconvenience about the laundry. Your comment will be taken into consideration for us to improve our service. When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay.

8/10 Good

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Breakfast is very crowded. Self service laundry is a bit of nightmare during the holidays.
Stayed 3 nights in Dec 2019
Response from HOTEL MYSTAYS PREMIER Kanazawa on Mar 4, 2020
Thank you for staying at HOTEL MYSTAYS PREMIER KANAZAWA. And we appreciate you spending your time writing to us. We are sorry for the inconvenience about the laundry. Your comment will be taken into consideration for us to improve our service. When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS PREMIER KANAZAWA for your stay. HOTEL MYSTAYS PREMIER Kanazawa,Ikumi

10/10 Excellent

CHENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is super spacious! i was surprised when i get into the room! i am very happy with my stay there! I would highly recommend this hotel!
Stayed 1 night in Dec 2019
Response from HOTEL MYSTAYS PREMIER Kanazawa on Jan 4, 2020
Thank you very much for choosing HOTEL MYSTAYS PREMIER KANAZAWA. We appreciate you taking the time to write to us.We are delighted to hear you had an enjoyable stay at our hotel. Furthermore, we hope to serve you again in the future. HOTEL MYSTAYS PREMIER Kanazawa,Ikumi Ura

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this place For 2 adults and 2 children (4 & 3) with breakfast. However when we got to the hotel we were told we had to pay extra for the breakfast for our 4 year old as this was not included in the room fee despite clearly booking accommodation with breakfast for 4. ASO we had to pay city tax on arrival despite the Expedia cost saying it included all fees and charges. Overall we feel quite misled by Expedia
Stayed 2 nights in Dec 2019
Response from Reception on Apr 20, 2020
Thank you very much for choosing HOTEL MYSTAYS PREMIER KANAZAWA.And we appreciate you taking your time writing to us. We are sorry for lack of information for breakfast and city tax. Every staff member at our hotel will be working hard to improve the level of our service, trying to meet the expectation by the guests. When you travel to Kanazawa area in the future, we sincerely hope that you will consider our hotel for your stay. Sincerely,

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room, very comfortable, close to Kanazawa station. Excellent value.
Stayed 4 nights in Dec 2019
Response from HOTEL MYSTAYS PREMIER Kanazawa on Dec 30, 2019
Dear Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Ikumi Ura, Receptionist, HOTEL MYSTAYS PREMIER KANAZAWA

10/10 Excellent

Tzu-Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, big room, and friendly staff
Stayed 2 nights in Dec 2019
Response from HOTEL MYSTAYS PREMIER Kanazawa on Dec 23, 2019
Dear Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Ikumi Ura, Receptionist, HOTEL MYSTAYS PREMIER KANAZAWA

8/10 Good

Ying Liang Freddie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay
Quiet with nice hot bath. 5 min walk to station
Stayed 2 nights in Dec 2019
Response from HOTEL MYSTAYS PREMIER Kanazawa on Dec 23, 2019
Dear Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Ikumi Ura, Receptionist, HOTEL MYSTAYS PREMIER KANAZAWA