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오로라 오존 호텔 캥거루 아일랜드 여행 후기

4 out of 5
오로라 오존 호텔 캥거루 아일랜드
67 Chapman Terrace, Kingscote, SA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 581개 이용 후기 중 182개" "
평점 8 - 좋아요. 581개 이용 후기 중 238개" "
평점 6 - 괜찮아요. 581개 이용 후기 중 97개" "
평점 4 - 별로예요. 581개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 581개 이용 후기 중 17개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Harold 님, Don Mills

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable room and nice amenities.
2024년 4월에 1박 숙박함
답변 제공: Casey - Front Office Manager 님, 2024년 4월 25일
Thank you, Harold! We're glad you found your room comfortable and enjoyed the amenities.

4/10 - 별로예요

Kate

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel Does Not provide guests CarPark - this is a big problem during potentially busy time during dinner service time.All people using very limited car space on street . This inconvenience could be rectified by building available space near a liquor shop. My second comment- the hotel does Not have an escalator ! Or ramp for guest to go the second floor . Carry heavy bags and luggage up to narrow stair case is not easy !!!!
2024년 3월에 3박 숙박함
답변 제공: Casey - Front Office Manager 님, 2024년 4월 23일
Thank you, Kate, for sharing your concerns. We apologise for the inconvenience regarding parking and accessibility. Your feedback is noted, and we'll explore options to address these issues for a more convenient experience. We appreciate your suggestions and hope to improve these aspects to better accommodate our guests in the future.

10/10 - 훌륭해요

Monica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic location in the hub of it all in Kingscote. Beautiful view. Nicely renovated rooms.
2024년 3월에 3박 숙박함
답변 제공: Casey - Front Office Manager 님, 2024년 4월 23일
Thank you, Monica! We're thrilled you enjoyed our prime location and the stunning views. We're glad you appreciated our renovated rooms. Your satisfaction means a lot to us, and we hope to welcome you back soon for another fantastic stay.

8/10 - 좋아요

joanne

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
the room was simple but clean and tidy. i would recommend it to others
2024년 3월에 3박 숙박함
답변 제공: Casey - Front Office Manager 님, 2024년 3월 25일
Thank you, Joanne! We're pleased you found our room clean and tidy. Your recommendation means a lot to us. We strive to provide comfortable accommodations for all our guests. We hope to welcome you back soon and exceed your expectations even further!

8/10 - 좋아요

STEPHEN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Friendly spot. Restaurant staff were very pleasant
2024년 3월에 2박 숙박함
답변 제공: Casey - Front Office Manager 님, 2024년 3월 7일
Thank you Stephen for your kind words! We're delighted you found our spot friendly, and we appreciate your positive feedback on our restaurant staff. We look forward to welcoming you back for another pleasant experience soon.

8/10 - 좋아요

Anna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall a great hotel Needs a little updating Close to water The rooms are spacious Room services very good Unfortunately there is no furniture on balconies which is a shame. Not too many dinner options in town Must book the restaurant as no priority is given to patrons. Room service is great and very fast
2024년 2월에 3박 숙박함
답변 제공: Casey - Front Office Manager 님, 2024년 3월 6일
Hi Anna, Thank you for your positive review and constructive feedback. We're thrilled that overall you enjoyed your stay. Your insights are valuable, and we hope to welcome you back for an even better stay in the future.

4/10 - 별로예요

David

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The property is in a good location but is very tired. The specific room was even more tired, in need of general dusting throughout and did not have aircon in the bedroom.
2024년 2월에 2박 숙박함
답변 제공: Casey - Front Office Manager 님, 2024년 2월 25일
Dear David, thank you for your feedback. We appreciate your acknowledgment of our property's location. We apologise for any inconvenience caused by the condition of your room. I have passed your comments to our housekeeping department for further action. Your insights are invaluable, and we hope to have the opportunity to enhance your experience in the future.

10/10 - 훌륭해요

James 님, Vero Beach

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff and excellent/convenient dining.
2024년 2월에 2박 숙박함
답변 제공: Casey - Front Office Manager 님, 2024년 2월 19일
Thank you for your kind words! We're thrilled you appreciated our friendly staff and enjoyed the convenience of our dining options. We look forward to serving you again soon!

6/10 - 괜찮아요

Elvira

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel is well-situated, rooms clean and roomy. Unfortunately the walls are thin, so we heard a lot from people staying above us and next door.. Bars close quite early.
2024년 1월에 2박 숙박함
답변 제공: Casey - Front Office Manager 님, 2024년 2월 12일
Dear Elvira, thank you for your feedback. We're thrilled you appreciated our hotel's prime location and spacious, clean rooms. We apologize for any inconvenience caused by noise disturbances due to thin walls. We hope the early closing of bars didn't impact your overall experience.

8/10 - 좋아요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and staff were great, recommend for a good holiday base. Room had everything we needed. The restaurant could better utilize the local produce and flavours, and was overpriced compared to the food available at nearby eateries.
2024년 1월에 3박 숙박함
답변 제공: Casey - Front Office Manager 님, 2024년 1월 15일
Thank you for your positive feedback on our hotel and staff. We're delighted you found the room well-equipped for your needs. We appreciate your suggestion regarding the restaurant and will certainly explore ways to enhance our use of local produce and flavors. We hope to welcome you back for an even more satisfying dining experience on your next visit.

6/10 - 괜찮아요

Suzanne

좋아요: 청결 상태
Not happy at all
Not good- we booked a room executive room with seawiew- we had a street- wiew
2023년 11월에 2박 숙박함

8/10 - 좋아요

Petronella

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property was in a great location close to the water. All the staff were very friendly and helpful, even getting us dishes and cutlery so we could bring food to our room. The only meal we had was the buffet breakfast and it was not great, especially for the price of $25. It was very limited and half the items were empty when we arrived. We also found it frustrating that we had to walk across the street to check in and out.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Casey Front Office Manager 님, 2023년 11월 27일
We truly appreciate the 8/10 rating you gave us. Your feedback is invaluable, and we're thrilled to hear that you had a positive experience. We're committed to continually improving, and your support means a lot to us.

8/10 - 좋아요

Darren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location with plenty of sea views. Recommend booking early for the restaurant.
2023년 11월에 1박 숙박함
답변 제공: Casey Front Office Manager 님, 2023년 11월 27일
Thank you for highlighting our stunning sea views! We appreciate your recommendation to book early for the restaurant. We strive to provide an exceptional experience and look forward to welcoming you again.

10/10 - 훌륭해요

Garry

좋아요: 편의 시설/서비스
Very good
2023년 11월에 1박 숙박함
답변 제공: Casey Front Office Manager 님, 2023년 11월 27일
Hi Garry, Thank you for taking the time to share your positive experience. We're thrilled with your 5-star review!

10/10 - 훌륭해요

Brett

2023년 11월에 1박 숙박함

8/10 - 좋아요

ANDREW

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
room was really large, across the road from the water and dining was close.
2023년 10월에 3박 숙박함
답변 제공: Casey Front Office Manager 님, 2023년 11월 27일
Thank you for your positive feedback! We're delighted to hear you enjoyed our spacious rooms and convenient location near the water. It's great to know that dining options were close by, enhancing your overall experience. We look forward to welcoming you back for another enjoyable stay!

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함
답변 제공: Casey Front Office Manager 님, 2023년 11월 27일
Hi Steve,Thank you for taking the time to leave us a 5 star review, we love receiving positive feedback and are pleased we met your expectations.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Janine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location with good late night dining.
2023년 7월에 2박 숙박함
답변 제공: Kaymum 님, 2023년 8월 7일
Good Evening,We are delighted you enjoyed your stay with us, and we look forward to seeing you back on the Island in the near future.Stay Safe in your travels.RegardsKaylene

10/10 - 훌륭해요

Wayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived at this hotel and reception staff were very helpful. Convenient parking. We had a family room upstairs overlooking the pool. Very quiet and spacious room. We had dinner in the hotel restaurant. The staff were amazing. The food was beyond expectation for a country hotel. Definitely go for the chocolate dessert! very decadent.
2023년 7월에 1박 숙박함
답변 제공: Kaymum 님, 2023년 7월 25일
Good Morning,Thank you for leaving a lovely review. We are very happy you enjoyed your stay with us, and we look forward to seeing you back on the Island in the near future. Stay Safe in your travels.RegardsKaylene

10/10 - 훌륭해요

Ashley

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is such an adorable, charming hotel! We had a wonderful time and truly did not want to leave!
2023년 6월에 3박 숙박함
답변 제공: Kaymum 님, 2023년 7월 3일
Good morning,Thank you for leaving a review. We are very pleased that you enjoyed your stay with us, and we look forward to seeing you back on the Island in the near future.RegardsKaylene

8/10 - 좋아요

Andrea

좋아요: 숙박 시설 상태 및 시설
2023년 6월에 4박 숙박함
답변 제공: Kaymum 님, 2023년 6월 26일
Good Afternoon,Thank you for taking the time to leave a review. We hope to see you back on the Island in the near futureRegardsKaylene

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had all basic needs, it was clean and recently updated
2023년 4월에 1박 숙박함
답변 제공: kaymum 님, 2023년 4월 22일
Good Morning,Thank you for taking the time to leave a review. We are pleased you enjoyed your stay with us, and we hope to see you in the near future. Stay SafeRegardsKaylene

10/10 - 훌륭해요

jitendra

2023년 4월에 1박 숙박함
답변 제공: kaymum 님, 2023년 5월 9일
Good Afternoon,Thank you for taking the time to leave us a review. We look forward to seeing you on the Island again in the near futureRegardsKaylene

4/10 - 별로예요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
2023년 3월에 3박 숙박함
답변 제공: kaymum 님, 2023년 4월 24일
Good Morning,Thank you for leaving a review. We look forward to seeing you back on the Island in the near futureRegardsKaylene

8/10 - 좋아요

Paul

2023년 3월에 3박 숙박함
답변 제공: kaymum 님, 2023년 4월 24일
Good Morning,Thank you for leaving a review. We look forward to seeing you back on the Island in the near futureRegardsKaylene

4/10 - 별로예요

Ulrich

연인과의 여행
좋아요: 청결 상태
2023년 3월에 6박 숙박함
답변 제공: kaymum 님, 2023년 3월 28일
Good Morning,Thank you for leaving a review. Hopefully we will see you back on the Island in the near future. RegardsKaylene

10/10 - 훌륭해요

Andrew

2023년 3월에 2박 숙박함
답변 제공: kaymum 님, 2023년 4월 24일
Good Morning,Thank you for leaving a review. We look forward to seeing you back on the Island in the near futureRegardsKaylene

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 3월에 3박 숙박함
답변 제공: James 님, 2023년 3월 19일
Dear Mr. John,Thank you for staying at the Aurora Ozone hotel. We are delighted you enjoyed your stay with us. We hope to welcome you back soon. Regards, James

8/10 - 좋아요

Beau

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a lovely place with great views
2023년 3월에 2박 숙박함
답변 제공: James 님, 2023년 3월 19일
Dear Mr. Beau, Thank you for staying at the Aurora Ozone hotel. We are delighted you enjoyed your stay with us. We hope to welcome you back soon. Thank you,James

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great views of the sea from our very spacious room.
2023년 3월에 1박 숙박함
답변 제공: kaymum 님, 2023년 3월 10일
Good afternoon,We are pleased you enjoyed your stay with us. We look forward to seeing you back on the Island in the futureRegardsKaylene

6/10 - 괜찮아요

Neil

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Over priced accommodation, would not recommend
2023년 2월에 3박 숙박함
답변 제공: James 님, 2023년 3월 19일
Dear Neil,Thank you for staying with us at the Aurora Ozone hotel. We are sad to hear that you didn't enjoy your stay with us. Our rates fluctuate during the high season and can vary on multiple factors. We hope you will give us another chance in the future. Please let us know if there was anything else we could have done to make your stay more enjoyable, as we are always finding ways to improve. Regards, James

8/10 - 좋아요

jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally convenient
2023년 2월에 3박 숙박함
답변 제공: kaymum 님, 2023년 3월 5일
Good morning,We are pleased that you enjoyed your stay with us. We look forward to seeing you back on the Island in the near future.RegardsKaylene

10/10 - 훌륭해요

Philip

2023년 2월에 4박 숙박함
답변 제공: kaymum 님, 2023년 3월 5일
Good morning,Thank you for leaving a review. We are pleased that you enjoyed your stay on the Island. Stay safe in your travels.RegardsKaylene

6/10 - 괜찮아요

MARK

연인과의 여행
Location was good however the rooms a bit noisy Need a toaster in the room and we had a morning of cold showers however they did offer up a bottle of wine
2023년 2월에 3박 숙박함
답변 제공: kaymum 님, 2023년 3월 5일
Good Morning,We apologize for the cold-water showers and the inconvenience. Hopefully we will see you back on the Island in the near future. Stay SafeRegardsKaylene

6/10 - 괜찮아요

Margo

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The advert photo is deceiving. You think, by choice, that you are booking into a charming heritage hotel but find yourself over the road in a stereotypical motel. Very disappointing, as was the absolutely filthy deeply stained carpet and the layer of very long black hair over the bathroom floor.
2023년 2월에 1박 숙박함
답변 제공: kaymum 님, 2023년 3월 28일
Good Morning,It is unfortunate that you did not enjoy your time with us, hopefully we will be able to welcome you back to The Ozone Hotel for a better experience.RegardsKaylene

8/10 - 좋아요

Leanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ocean View. Friendly staff
2023년 2월에 2박 숙박함
답변 제공: kaymum 님, 2023년 2월 12일
Good morning,We are pleased you enjoyed your stay with us and hopefully we will see you back on the Island in the near future. RegardsKaylene

10/10 - 훌륭해요

Elisabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super Hotel, Zimmer sehr geräumig.
2023년 1월에 4박 숙박함
답변 제공: kaymum 님, 2023년 1월 31일
Good morning,Thank you for your review. We are pleased that you enjoyed your stay with us, and we hope to see you back on the Island in the near future.RegardsKaylene

10/10 - 훌륭해요

Thejo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함
답변 제공: kaymum 님, 2023년 3월 10일
Good afternoon,Thank you for leaving us a review. we are pleased that you enjoyed your stay with us. RegardsKaylene

10/10 - 훌륭해요

?

2023년 1월에 1박 숙박함
답변 제공: kaymum 님, 2023년 3월 10일
Good afternoon,Thank you for leaving us a review and we are pleased that you enjoyed your stay with us.RegardsKaylene

6/10 - 괜찮아요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The location was great. We stayed for 4 nights in Jan 2023 in a family room. The room was spacious enough for a family of 3 and it was clean. Staff were nice and helpful. We thought it was a 4 star hotel. I'd give it no more than 3. The room looked tired. The furniture was old. The hotel photos certainly look so much better than the actual room.
답변 제공: James 님, 2023년 1월 21일
Dear Nancy, Thank you for taking the time to leave us a review. We are delighted you enjoyed your stay with us and are pleased you found our staff helpful and friendly. We are in the process of renovating our hotel to enhance our guest experience. Please let us know when your voyages bring you back to Kangaroo Island, and we will be happy to take care of you. Warm regards, James

10/10 - 훌륭해요

Simon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was right in the heart of Kingscote, convenient, clean, and close to meals. Only thing we didnt like was there was no - off street parking.
답변 제공: James 님, 2023년 1월 14일
Dear Simon, Thank you for leaving us a 5/5 review. We hope to welcome you back soon.

8/10 - 좋아요

Akira

2022년 12월에 2박 숙박함
답변 제공: kaymum 님, 2023년 1월 6일
Good Morning,We hope you had a great stay with us and we look forward to seeing you back on the Island in the near futureRegardsKaylene

8/10 - 좋아요

Man Kit

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the room is clean but there’s too many mosquitoes.
답변 제공: kaymum 님, 2023년 1월 6일
Good Morning,We hope you enjoyed your stay with us. The mosquitoes are a problem on the Island at certain times of the year and we apologize for the inconvenienceRegardsKaylene

10/10 - 훌륭해요

Dave

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, helpful staff, beautiful room, comfy bed, great restaurant in hotel. Pool available. Right on the beach, good restaurants nearby. Easy to drive to tourist areas, wineries, local produce.
답변 제공: kaymum 님, 2022년 12월 24일
Good Morning,We are pleased that you enjoyed your stay us and hopefully we will see you back on the Island in the near future. Have a great Christmas RegardsKaylene

10/10 - 훌륭해요

Huizhen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Casey Front Office Manager 님, 2023년 11월 27일
We're thrilled with your 5-star review! Thank you for sharing your positive experience. We look forward to welcoming you back soon.

6/10 - 괜찮아요

Constance

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was great, very helpful and friendly. But my room was run-down with dirty carpet. The bed was quite comfortable though. I was in the 2-story building across the street from the restaurant.
2022년 12월에 2박 숙박함
답변 제공: kaymum 님, 2022년 12월 16일
Good Morning,Thank you for taking the time to leave a review.We are in the middle of upgrading our rooms, so hopefully if you travel to see us again you will be pleased with your room. Stay Safe in your travels and have a great Christmas RegardsKaylene

8/10 - 좋아요

Tina

2022년 11월에 1박 숙박함
답변 제공: kaymum 님, 2022년 12월 3일
Good Morning,We look forward to seeing you back on the Island in the near futureSaty SafeRegardsKaylene

6/10 - 괜찮아요

James 님, Glenelg

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had an unusual experience at check-in. Reception informed me that they had attempted to charge my card 48 hours prior to check-in (of course it was declined). I questioned this and stated that my Expedia documents showed I would pay at check-in, not 48 hours in advance. Reception stated this was their policy. Perhaps Expedia could check with the Aurora Group so the confusion can be avoided in future. Check-in was then completed normally. The room was recently refurbished so everything was new. The bed was extremely comfortable. The bathroom was a bight tight and could have used another 30cm width. The shower alcove needed a rack and the rack above the sink was in the way. TV and air con was great. Overall a comfortable and pleasant place to stay.
2022년 11월에 3박 숙박함
답변 제공: kaymum 님, 2022년 12월 3일
Good Morning,I apologize for the confusion, and we hope to welcome you back on the Island in the near future. Stay SafeRegardsKaylene