Thank you for your review of your stay with us. We apologize that our staff communication seemed unfriendly in our responses as this was not our intention. We hope to address this with staff and still hope to see you stay with us in the future. Thank you.

Hello,Thank you for reviewing your stay with us. We are glad you were throughly satisfied with you stay and hope to see you again with us in the future.

Thank you for reviewing your stay with us. We are pleased to hear that you were satisfied with your stay. We hope that you will stay with us again in future travels.

Thank you for reviewing your stay with us. We are glad that you were satisfied with your stay. We hope you stay with us again in your future travels.

Hello,Thank you for reviewing your stay with us. I apologize for your stay not meeting your satisfaction. We are unsure on the reason for not meeting standards. However we hope you stay with us again in the future to better meet your satisfaction. Thank you.

Hello, thank you reviewing your stay at Howard Johnson Inn & Suites, Manteno. We are glad you enjoyed your stay and were satisfied with the service you received. We hope you stay with us again in the future whenever you are in the are.

Hello, thank you for reviewing your stay with us at Howard Johnson Inn & Suites in Manteno. We are glad you enjoyed your stay. We apologize if anything was unsatisfactory. We hope to see you with us again whenever you are in the area. Thank you.

Hello,Thank you for reviewing your stay. Including a hold for 100 incidental is company policy and is mentioned when online in other fees section. We release this deposit on the day of check out. It does take 2-7days to be released depending on your bank policy. This is the same for all customers staying at the hotel as is policy. Thank you again for your review and hope this clarifies your concern.

Hello,Thank you for reviewing your stay with us. We are glad you enjoyed your stay. We will address the concerns you have brought up with staff and hope to see you with us in the future whenever you are in the area again.

Hello,Thank you for reviewing your stay. We are glad you enjoyed your stay with us and hope to see you again whenever you happen to be in the area.

Hello, Thank you for your review. We apologize that you did not enjoy your stay with us. Though you had booked a standard room, we provided a refrigerator, microwave and coffee maker which are not standard in the basic rooms. You did not voice any complaints during your stay as well. Therefore we are not sure what issues you had during the stay. Once we apologize your stay was not up to standards and hope you come again whenever you are in the area.

Hello,Thank you for your review. We apologize you did not enjoy your stay. We are not sure what the issue during your stay as you did not voice any complaints during your stay. After you had checked out, the bed, sheets, mattress pad, protective cover and mattress was completely soaked and the room was deemed not sellable for some time due to this. Outside of this, no other issues were seen or voiced. However again, we apologize if there were any concerns during your stay. We hope to see you again whenever you happen to be in the area.

Hello,Thank you for reviewing your stay. We are glad you were throughly satisfied with your stay with us. As per policy, our breakfast is not considered “continental” but a “light” breakfast. We hope you stay with us again whenever you happen to be in the area.

Hello, We apologize you were not satisfied with you visit. When you arrived, you had attempted to check in many hours early, which we allowed. You had also asked for a public restroom which we do not have. After checking in, you and you guest were in the room for over a hour and then proceeded to tell our employee that you decided you do not want the room and wanted a refund. Based on policy we can not give you a refund after you used the room since it becomes unable to sell. You had used the bathroom and laid in the bed with all the sheets removed. No other conversation was made between you and the employee and this employee was not rude yet direct and has no trouble understanding English. You also only had paid for 1 night. The internet booking company was also made aware which is why another reason you were not given a refund. Please, in the future, do not make false accusations about the hotel or staff within your reviews.

Hello,Thank you for reviewing your stay with us. We are glad you enjoyed your stay. We hope you will stay with us again when you are in the area.

Thank you reviewing your stay. We are glad that you enjoyed your stay with us. We hope that you will stay with us again when you are back in the area.

Hello,Thank you for your review. We apologize that you did not enjoy your stay. Refrigerator and microwave are not standard in the basic rooms. They can be given, if available, for 10each per night upon request, as per policy. As for housekeeping, Wyndham policy states that housekeeping is to be done on every third day. As you stayed 4 nights, your housekeeping was done once. If you needed any supplies or new towels, you are welcome to come to the front desk to receive them. We apologize that this being the policy was an issue during your stay. However, thank you for review and we hope you stay again when you are ever in the area.

Thank you for reviewing. We are glad you enjoyed your stay with us. We hope you will stay with us again when you are in the area.

Hello,Thank you for reviewing your stay with us and we are glad you were satisfied with your stay. We hope that you will stay with us again in the future when you are in the area. Thank you.

Hello,Thank you for reviewing your stay with us and we are glad you were mostly satisfied with your stay. We apologize if you found anything that is less than satisfactory. We hope that you will stay with us again in the future when you are in the area. Thank you.

Hello,Thank you for your review. We apologize you were not satisfied with your stay. Our breakfast, basked on Wyndham policy, is to be a light breakfast; which consists of juice, coffee, and a small pre packaged pastry(muffin). As for maintenance, we are not sure what the complaint was but feel free to contact regarding any issues you encountered during your stay. We hope you stay with us again when you are in area and thank you for your review.

Hello,Thank you for reviewing your stay. We are glad that you had greatly enjoyed your stay and hope you will stay with us in the future.

Hello,Thank you for reviewing your stay. We are glad that you had greatly enjoyed your stay and hope you will stay with us in the future.

Hello,Thank you for reviewing your stay. We are glad that you had greatly enjoyed your stay and hope you will stay with us in the future.

Hello,We apologize that you did not enjoy your stay. You did not mention what complaints you encountered. During your stay, however, the bed sheets and mattress pad were found to be soaked with some type of liquid and you were not charged. Also, you had stayed a week later with us with no complaints during your second stay. If you would like to contact us on what your complaints were and how we can improve, please feel free to. Thank you for reviewing and hope we can do better in future visits.

Hello,Thank you reviewing your recent stay with us. We are glad you enjoyed your stay and hope you will stay with us again in the future when you are in area. Once again, thank you.

Hello, Thank you for rating your stay. We are glad you enjoyed your stay with us at Howard Johnson Inn&Suites. We hope to see you again when you are in the area.

Hello,We apologize that your stay was not up to standard. The AC in your room was set to medium air prior to your check in and was working fine. We are not sure what that issue regarding the AC was, as you did not mention any complaints during your stay. After check out, the AC was still working even at the lowest setting. We, again, apologize for any issues you encountered and hope you stay with us again when you are in the area. Thank you.

Hello, Thank you for you review and we are glad you enjoyed your stay with us here at Howard Johnson. We are happy that you were rejuvenated and hope that you will choose us when staying in the area again. Once again, thank you.

Hello, Thank you for you review and we are glad you enjoyed your stay with us here at Howard Johnson. We hope that you will choose us when staying in the area again. Once again, thank you.

Hello, Thank you for you review and we are glad you enjoyed your stay with us here at Howard Johnson. We hope that you will choose us when staying in the area again. Once again, thank you.

Hello. We apologize that your stay was not up to your satisfaction. According to policy, there is not coffee available in rooms. There is coffee available in the lobby during breakfast and the camera, when reviewed, shows you received the coffee. Housekeeping, according to policy, is only done on every third day. However, you did request and receive extra towels, new soap, and new cups. The breakfast ,according to policy, is a grab ‘n go with a pastry (muffins), cereal bar, juice, and coffee which you had received. We apologize you were inconvenienced during your stay and hope it can be rectified when you stay with us again in the future.

Hello, Thank you for you review and we are glad you enjoyed your stay with us here at Howard Johnson. We hope that you will choose us when staying in the area again. Once again, thank you.

Hello, Thank you for you review and we are glad you enjoyed your stay with us here at Howard Johnson. We hope that you will choose us when staying in the area again. Once again, thank you.

Hello,Thank you for your very positive review. We are glad you enjoyed your stay and hope to see you again when you are in the area.

Hello,I’m sorry that there were issues that caused you to post a less than perfect review. However, your card, that you had provided when reserving, had declined when attempting to authorize it. Due to this we had to cancel the reservation. Furthermore, you had never showed up afterwards with alternate means of payment and so, did not stay as a guest at this hotel. Thank you.

Hello,Thank you for your positive review. We are glad you enjoyed your stay and hope you stay with us again in the future.

Hello,Thank you for your positive review. We are glad you enjoyed your stay and hope to see you stay with us again in the future.

Hello,We are glad you enjoyed your stay with us. We hope to see you when you stay with us again in the future.

Hello,We apologize that your stay was not satisfactory. We hope you can contact us in explaining the reason for your unpleasant stay. Thank you for your review.

Hello,Thank you for you response. I’m glad you enjoyed your stay at the Howard Johnson Inn & Suites. We hope to see you again at your next visit.

Hello,Thank you for your review. We are glad you enjoyed your stay here at Howard Johnson Inn & Suites. We hope to see you again soon.