리셉션

아메리카스 베스트 밸류 인 & 스위트 캔자스 시티 여행 후기

2 out of 5

이용 후기

3.0
평점 10 - 훌륭해요. 244개 이용 후기 중 3개" "
평점 8 - 좋아요. 244개 이용 후기 중 8개" "
평점 6 - 괜찮아요. 244개 이용 후기 중 19개" "
평점 4 - 별로예요. 244개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 244개 이용 후기 중 171개" "

3.4/10

청결 상태

4.4/10

직원 및 서비스

2.8/10

편의 시설/서비스

2.8/10

숙박 시설 상태 및 시설

3.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Jonnathan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nunca pudimos hospedarnos
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Thank you for the review. We are sorry to hear that, however, we were overbooked and sold out. Sometimes that happens. Feel free to book with us again.

2/10 - 너무 별로예요

David

가족 여행
별로예요: 편의 시설/서비스
Honestly, I’ve never seen in my life of how rude I got there. The staff said that they were not able to clean the rooms on time. So we didn’t even have a double bed room. The outside was not safe full of homeless people and schizophrenia people. I had to argue with The staff of Need a safe place for my children. When we received the room, the drawers and marijuana seeds and cigarette seeds inside there. The bathroom seems like from the scene of the shining where the grandma was in the bathtub. There’s flies and cockroaches in there.
2024년 4월에 1박 숙박함
답변 제공: kim 님, 2024년 4월 15일
Thank you for the feedback, I am sorry for the inconvenience this has caused. I will pass this along to the manager as soon as possible. We will resolve this issue as a priority matter. Thank you

2/10 - 너무 별로예요

H. Stephen

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was a complete dump. Battub was stained and dirty, bed felt like it was ready to collapse when my wife and I sat on it. Entry door to the room looked like someone had tried to kick it in at sometime. Never again at this place.
2024년 4월에 1박 숙박함
답변 제공: kim 님, 2024년 4월 8일
Thank you for the review. Our hotel is in the middle of being updated. I am sorry your stay was not how you wanted. I pass this along to management. Thank you

2/10 - 너무 별로예요

THANH

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was shock to hell but have no choice to deny this relocated from the agent because it is midnight already. I booked the good hotel but it was over book, so they relocated me to the other hotel which is make me scare to sleep. It has roaches spiders and bed bug. It was horrible.
2024년 4월에 1박 숙박함
답변 제공: kim 님, 2024년 4월 8일
Thank you for the review. The room was inspected by the exterminator, and there were no signs of bed bugs or any insects. Sorry, your stay was not up to your standards. We are in the process of updating your hotel. Thank you

2/10 - 너무 별로예요

Kathryn

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Literally the hotel from hell. Room was filthy broken furniture and roaches—many roaches. We removed the sheets to check cleanliness of mattress and found crunchy bugs around the mattress buttons.
답변 제공: Terri 님, 2024년 1월 8일
Thank you for your review. There is never an excuse for a dirty room. Our Exterminator was contacted immediately after your stay regarding the room. Our records indicate that there was no charge for your stay. We will pass your comments along to our Housekeeping and Maintenance Managers.

2/10 - 너무 별로예요

Aliaksandr

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: front desk 님, 2023년 10월 14일
Thank you for the review. I will pass this along to mangament. Thank you

2/10 - 너무 별로예요

Diana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t Go Unless Desperate!!
The place is bug infested and worn down. They have mixed clientele from drug users to hookers and it smells. The place is in a unfinished state and needs a lot of repairs everywhere and they need to hire a cleaning crew. The fire alarms needed replaced and I informed the night and morning crew of this without it being replaced and the time we stayed no one came around to clean or replace towels it was not a good experience and I had to move rooms the firs time I got there because of the beds having a wet spot on them and bugs on the bathroom floor and in the tub. Just to be moved into another room where they started crawling around. And the nails on the bed were showing and the outlets did not work properly.
2023년 10월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 10월 6일
Thank you for your feed back. We are sorry your stay was not comfortable. The complaints are being address to the manager and housekeeping. Thank you

2/10 - 너무 별로예요

Vung

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The next room of me are very noisy. They are talking very loud the whole night . I can’t sleep at all.
2023년 9월에 2박 숙박함
답변 제공: AMEICAN BEST VALUE INN AND SUITES 님, 2023년 10월 2일
Thank you for your review. We are sorry the room next to yours was noisy, We are always willing to work with a guest if there is an issue. Our staff would have gladly addressed the issue immediately if known. Thank you again for your comments.

2/10 - 너무 별로예요

selatin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Payment online live no room takes my $ not back
2023년 8월에 1박 숙박함
답변 제공: AMEICAN BEST VALUE INN AND SUITES 님, 2023년 8월 10일
Thank you for the review however You paid online, you did not check in to use the reservation so our hotel never took the money. Contact who you made the reservation though and ask them for a refund. Thank you

2/10 - 너무 별로예요

Mario

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Bad service
2022년 5월에 1박 숙박함
답변 제공: Terri 님, 2022년 5월 10일
We are sorry your stay with us was not what you expected. We are always willing to work with a guest if there are any issues with their stay.

2/10 - 너무 별로예요

JERRY

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
NOTHING
2022년 4월에 5박 숙박함
답변 제공: Terri 님, 2022년 5월 3일
Thank you for your feedback. We are sorry you were not happy with your stay. We will pass your comment along to our Maintenance and Housekeeping Managers.

2/10 - 너무 별로예요

Harry

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Terri 님, 2022년 5월 2일
Thank you for your feedback, we are sorry your stay was not to your liking. We are always willing to work with a guest if there is ever an issue.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Abandoned building with clean sheets
Nice staff, however, the hotel is basically an abandoned crack house. Still, nice enough staff and clean sheets.
2021년 7월에 1박 숙박함
답변 제공: Terri 님, 2021년 8월 8일
Thank you for your feedback. We are sorry you felt that way about the Motel. Many others do not feel that way about the Motel, as we have many long term guests staying here. We will pass your comments along to our staff.

2/10 - 너무 별로예요

실제 이용하신 고객

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was a little dismayed by the condition of the property when I drove up. I was given room 222. When I opened the door I was greeted by a stench. Most of the lights didn't work. The bed was unmade, the carpet was dirty, the sink was filled to the brim with a brown liquid, there was a puddle on the floor, the bathroom door was broken in and had a fist sized hole in it. The bathroom was filthy. There were no towels, washcloths, soaps or anything. The room was unfit for human habitation and I wouldn't even have let my dog sleep there. I immediately returned my key, told the attendant the room was unfit and left. These are the kindest words I could find to describe this property.
2021년 7월에 1박 숙박함
답변 제공: Terri 님, 2021년 7월 23일
We apologize for your experience with room 222. This room should not have been in the computer as an available room, as it is currently down for maintenance. This was a miscommunication between our maintenance department and the front desk. We hope that if you are in the area again, you will give us another chance.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It was a last minute place to sleep
2021년 7월에 3박 숙박함
답변 제공: Terri 님, 2021년 7월 7일
Thank you for your feedback. We are happy you chose to stay with us, we hope to better your experience if you are in the area again.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t have why this kind of hotel exists it was in pretty bad shape only stay there for less then a hour after that run away I decided to loose the money that I paid for it😡
2021년 7월에 1박 숙박함
답변 제공: Terri 님, 2021년 7월 6일
We are sorry the Motel was not what you expected. We are always willing to work with a guest if there is a problem with the room. Your feedback will be used to help improve the Motel.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
close to where i was destined but the pool was not opened and i wanted to swim overall a good experience
2021년 6월에 1박 숙박함
답변 제공: Terri 님, 2021년 6월 21일
Thank you for your feedback. We are glad you enjoyed your stay. We apologize the pool was not available at the time of your stay. We hope to see you again, if you are in the area.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dead bugs and cigarette butts in the room was just the tip of this crap iceberg motel. Not having a real room reserved with a reputable hotel chain while driving cross country during Memorial Day weekend was a big mistake. Live and learn.
2021년 5월에 1박 숙박함
답변 제공: Terri 님, 2021년 6월 2일
We are sorry for the condition of the room, there is never an excuse for a dirty room. We do our best to work with a guest to ensure that their stay is a pleasurable one. We will take your feedback and share it with our Housekeeping department

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was so bad we didn't stay it was a drug dean it was the most disgusting place I ever saw in my life
2021년 5월에 1박 숙박함
답변 제공: Terri 님, 2021년 6월 1일
We are sorry you did not like the property. Your feedback will is always welcome.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty, the beds were not clean, it smelled
2021년 5월에 1박 숙박함
답변 제공: kim 님, 2021년 5월 19일
We are sorry for your experiance and any feed back helps. We are always trying to improve.

6/10 - 괜찮아요

실제 이용하신 고객

2021년 5월에 1박 숙박함
답변 제공: Terri 님, 2021년 5월 6일
Thank you for the 3 out of 5 rating. We hope to see you again, if there is anything we can do to make your stay better with us, please do not hesitate to ask.

2/10 - 너무 별로예요

Nicole

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel room was nasty, the pics that are advertised are definitely not what your given. False advertisement
2021년 4월에 1박 숙박함
답변 제공: Terri 님, 2021년 4월 13일
Thank you for your feedback. We are always updating our rooms, and unfortunately not all rooms will look like the rooms in the pictures. We are always willing to work with a guest if they are unhappy with their room. Your feedback will be passed along to the housekeeping department.

2/10 - 너무 별로예요

Cathy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Booked the hotel then when I got to the there, I didn’t feel safe at all. The room was filthy and the bed was broken. I checked out immediately. Very disappointing
2021년 3월에 1박 숙박함
답변 제공: Terri 님, 2021년 3월 30일
We are sorry we did not meet your standards when checking in. We are always willing to assist a guest if there is an issue with their room when notified of a problem. We will take your feedback to better our customers experiences.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 4박 숙박함
답변 제공: kim 님, 2021년 3월 26일
Thank you for the feed back, We are always willing to make sure the customer is satisfied.

2/10 - 너무 별로예요

Justin Ross

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Broken tv,, double charged, nasty, thin blankets and cruddy pillows, noisy
2021년 2월에 1박 숙박함
답변 제공: Terri 님, 2021년 2월 28일
Thank you your feedback. We apologize for your stay not what you expected. We are always more then willing to accommodate a guest if there was a issue in the room.Thank you

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth it even as a cheap stop over.
There was shouting outside my door for a good chunck of the night. The room looked like it was still in construction and the check in took way longer than it needed to.
2021년 1월에 1박 숙박함
답변 제공: Terri 님, 2021년 1월 18일
We apologize for the disturbance outside your door, if notified we would have done our best to resolve the issue, as we feel no guest should be disturbed during their stay. I will pass along your comments about your check in time. As a valued guest, your check in process should have been number one to allow you to get to your room as quickly as possible.

2/10 - 너무 별로예요

Anthony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They did not have my room I reserved. I posted a cancellation of this room
2020년 2월에 1박 숙박함
답변 제공: Terri 님, 2020년 3월 4일
We apologize for any inconvenience you may have experienced when trying to check in and your reservation not being found.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 2박 숙박함
답변 제공: Terri 님, 2019년 10월 22일
We're sorry you were unhappy with your stay. Without details it is hard to address the issues you may have encountered. We will however, let our staff know of a guests dissatisfaction in their stay.

2/10 - 너무 별로예요

Francis

별로예요: 청결 상태
2019년 10월에 1박 숙박함
답변 제공: Terri 님, 2019년 10월 22일
We're sorry you were unhappy with your stay. Without details it is hard to address the issues you may have encountered. We will however, let our staff know of a guests dissatisfaction in their stay.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was not the same as on the Expedia website. They told me I should of never used Expedia to book, that they don’t deal with it and that I would be out my money. Had a hard time checking in. They had a sign saying newly remodeled but it wasn’t. Had a crack in the door, ceilings and walls, drywall tape coming down in the bathroom, no water pressure, holes in the walls with halfway done patch jobs. Very very poor
2019년 9월에 2박 숙박함
답변 제공: Terri 님, 2019년 11월 20일
Thank you for your feedback. We are sorry for any issues you may have encountered when checking in. We would have gladly moved you to another room of your liking, as our goal is always to make the customer feel at home.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함
답변 제공: Terri 님, 2019년 9월 2일
We are sorry we did not meet your standards during your stay. In order to improve upon our accommodations in the future, we would love to know specifics as to what you did not like. Nonetheless, we hope your time in town was great and we wish to have you back on your next trip.

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 7월에 1박 숙박함
답변 제공: Terri 님, 2019년 7월 30일
Thank you for your feedback

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Really dirty. Ashes and burn holes everywhere. The bathroom was nasty.
2019년 7월에 1박 숙박함
답변 제공: Terri 님, 2019년 7월 29일
We apologize for the conditions of the room, if notified we would have gladly moved you to an acceptable room. Your feedback will be referred to our Housekeeping Manager for further review.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It has some good bad employee cleanilines must be checked upon guest first entrance has to be special hair on stools towels dingy dust last couple times no towels. Right price needs a lil attention
2019년 6월에 1박 숙박함
답변 제공: Guest Relations 님, 2019년 6월 25일
Your review is very much appreciated. While we're pleased that our affordable rates were just what you were looking for, we regret that certain aspects of your stay could have been better, from the level of cleanliness to our service. Rest assured that your feedback will be put to use, and we will do better moving forward. If there is any chance to welcome you back in the future and change your perceptions, we would be grateful for it.

2/10 - 너무 별로예요

Michelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: Terri 님, 2019년 7월 30일
Thank you for your feedback

2/10 - 너무 별로예요

Khalid

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again!
Horrible worse hotel i have ever seen
2019년 6월에 1박 숙박함
답변 제공: Terri 님, 2019년 6월 9일
We apologize we did not meet your expectations. Your feedback will be shared with the Managers to better our service

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 5월에 3박 숙박함
답변 제공: Terri 님, 2019년 7월 30일
Thank you for your feedback

2/10 - 너무 별로예요

Anonymous

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don't go here. Expedia won't even let me post what I really think but it's all drugs, prostitutes, violence.
2019년 5월에 2박 숙박함
답변 제공: Guest Relations 님, 2019년 5월 28일
We appreciate you taking a minute to share your concerns with us. The safety of our guests is paramount, and we will work to enhance our security moving forward to ensure all guests feel secure during their visits. Additionally, we encourage our guests to report any suspicious activity to us or the proper authorities so we can mediate however appropriate. Given the opportunity, we would be pleased to provide you with the stay you expect and deserve.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Its a good location close to everything friendly staff parking is good
2019년 4월에 2박 숙박함
답변 제공: Terri 님, 2019년 6월 9일
Thank you for staying at our location. We hope to see you again, if you are in the area and needing lodging.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad condicion,dirty,door insecurity,no chair,next day we expecting people came to clean,change towels no hapen,I call from desk for towels never came😥
2018년 11월에 2박 숙박함

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Safe place to lay your head
It was very accommodating and safe
2018년 10월에 1박 숙박함

2/10 - 너무 별로예요

Corey

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I wouldn't...
Awful. Bugs and coaches, never again. Kids running everywhere all hours of the night, never will go back.
2018년 10월에 1박 숙박함

6/10 - 괜찮아요

saree

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 3박 숙박함

2/10 - 너무 별로예요

Kacey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not clean. Not safe. Not returning.
We chose this hotel after our other hotel fell through, and this was one of two options available in the area. Our stay was awful. Our room was dirty, we had no soap, there were bugs crawling on the floor, hair weaves into our towels, and one of the outlets was hanging out of the wall (both fire and electrocution hazards). Then around 3AM, a gun fight broke out in the parking lot. After calling 911, our hotel told us to “go back to sleep.” We will NOT be returning.
2018년 10월에 1박 숙박함

6/10 - 괜찮아요

Shari

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
I liked that there was new paint, carpet, and bedding in the bedroom. I did NOT like the condition of the bathroom. There was a hole in the wall, cruddy stuff in the cracks by the wall and floor. The bathtub faucet kept falling off, there was no drain stopper in the bathtub, and the bathtub drain was very slow. No one made our bed, or refreshed the towels. We had to go to the desk to get towels. There was no hair dryer, microwave, and refrigerator. I guess we didn't expect a lot because of the price, but I do think the bathtub and mopboards in the bathroom should be fixed. The place did seem clean.
2018년 10월에 3박 숙박함

2/10 - 너무 별로예요

Sean

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 2박 숙박함

4/10 - 별로예요

Michelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함

6/10 - 괜찮아요

Robin

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2018년 7월에 1박 숙박함

2/10 - 너무 별로예요

Lisa 님, South Kansas City, Missouri

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The property in general was run down, people just hanging out on the property, in the parking lot, hot as hell in the front office. The staff was awesome...slow but very helpful. Now the room....AWFUL!!!! The curtains wouldn’t close completely and worst of all it was ROACH INFESTED....just discussing and very disappointing. Will never refer it to anyone nor stay there again. Thank you
2018년 7월에 1박 숙박함

4/10 - 별로예요

Tavaras

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick hole in the wall place
It was ok but don't lie and say u have breakfast but its just coffee that was a big damper and I stayed 2 nights they could have done allot better
2018년 6월에 1박 숙박함