I would give all fives and I do go there several times a year. I don’t know if they got new mattresses or if just that room. (I love/loved their mattresses) BUt Omgosh it was a horrible experience sleeping. The most uncomfortable!!! Maybe they were waiting on a new one and this was there until the new came. I highly doubt it but I’m trying to think positive lol I’ve always had the greatest service it’s clean. I do love it there and Huckle back but if I have that experience again, I will have to start finding a different one, that makes me sad.