Dear Henry, We regret to learn about the negative experience you had with your reservation and extend our sincerest apologies for any inconvenience you may have encountered. Please allow us to look into the matter further to determine what went wrong, and we will take the necessary steps to ensure that these issues do not occur in the future. Thank you for bringing this to our attention, and please do not hesitate to reach us if you have any further concerns.Sincerely,Hotel Management

Dear Richard, We apologize for the inconvenience you experienced during your stay. Ensuring the comfort of our guests is our priority, and we regret any shortcomings in providing the essentials you need. Your feedback regarding the need for updates and the lack of bedding for the sleeper sofa is duly noted, and we will address these issues promptly to enhance our guests' experience. Please accept our sincere apologies for falling short of your expectations. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory stay in the future. Thank you for bringing these matters to our attention.Sincerely,hotel Management

Dear Alex, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. Your comfort is paramount to us, and we regret the issues with hot water, TV remote, and AC in your room. This falls short of our usual standards, and we understand your frustration. Rest assured, we take your feedback seriously and will address these issues promptly with our team to ensure improvements are made and ensure any recurrence in the future. Please accept our sincere apologies, and we hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Casey, We're truly sorry to read about your disappointing experience. Please know that providing a clean and comfortable environment is our top priority, and we take your comments seriously. We will share your observations with our team to uphold our high service standards and prevent such matters from repeating. We hope you'll accept our apologies for any disappointment caused and consider giving us another chance in the future to provide you with the exceptional service and accommodations you deserve. Sincerely,Hotel Management

Dear Melissa, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we regret not meeting your expectations. Your frustration is entirely understandable, and we hope you will accept our apologies. Your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management

Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Paige, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely, Hotel Management

Dear Bruce, Thank you for choosing our hotel for your recent stay and for your candid feedback. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We appreciate your patience and would love to make it up to you on your next visit to the area. Thank you again, and we hope to see you soon.Sincerely,Hotel Management

Dear Sabrina, Thank you for selecting us. We are sorry for the issues you mentioned with the cleanliness of your room. Although we follow the most rigorous industry standards regarding our suites' cleanliness and pest control, your room will be inspected professionally and treated as a precaution. Thank you again for bringing this to our attention. Also, we will instruct our team to recheck the rooms before delivery as we advance. We regret the inconvenience caused. Please return, and we hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Darwin, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Megan, We are truly sorry to hear that your experience was not up to your expectations and we apologize for the issues you encountered. Your comments will be shared with our management team to ensure we improve our services and facilities moving forward. We practice strict measures to keep our facilities pest-free, but we understand this was not the case during your stay. As a precaution, we will have your room professionally inspected and treated to ensure that this issue does not happen again. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

Dear Richard, Thank you for staying with us and reviewing your experience. We are delighted you enjoyed our location. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Christina, Thank you for taking the time to review our hotel. It is disappointing to read about your concerns, and we apologize for any frustration this has caused. Please know that processing transactions and refunds can take your bank a few business days. However, we hope you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about this matter, and we hope you give us another opportunity to redeem your confidence in us once again.Sincerely,Hotel Management

Dear Jonathan, Thank you for choosing us. We regret you were not entirely satisfied with the quality and condition of our accommodations and that you felt they required updating. We are pleased to say we are in the process of finalizing the details of our upcoming remodel. In the meantime, we will continue to do an excellent job of keeping our rooms clean and fresh for our guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope you allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. Reading your post after your recent visit to our hotel is disappointing. Providing clean and comfortable accommodation is always our priority, and we regret missing anything on this part. We understand your frustration with not having the room ready on arrival. Customer service is our prime concern; we are proud of it, but it was not in your case. Please give us another chance to improve these services and regain your trust by staying with us again. We promise better hospitality as we always provide. Sincerely,Hotel Management

Dear Emmanuel, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting to be checked in. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Moreover, reading your comments regarding illegal activities is disheartening, as we don't encourage such affairs in and around our hotel premises. Thank you for bringing this to our attention; we will look into the matter further. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Diana, Thank you for choosing Extended Stay America for your recent stay in Kansas City. We are glad your overall experience was pleasant, and we appreciate you for taking the time to share your review. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from comments like yours. We’ve shared your concerns with our housekeeping team to ensure a better guest experience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Katie, Thank you for choosing our hotel and sharing your review. We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

Dear Mohammad, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Harjinder, Thank you for sharing your feedback regarding your recent experience at our hotel. We apologize for any inconvenience caused by the lack of assistance from our front desk staff and the overbooking situation you encountered. We understand the frustration this can cause and sincerely apologize for the inconvenience it may have caused your stay. We take your concerns seriously and will address them with our team to ensure that appropriate measures are taken to prevent such issues in the future. We value your feedback and will use it as an opportunity to improve our services. We apologize once again for any inconvenience caused, and we hope to have the chance to regain your trust and provide you with a more positive experience in the future.Sincerely, Hotel Management

Dear Stephanie, Please accept our apologies for the issues you experienced during your recent stay with us. We always strive to provide a clean environment, excellent service, and an exceptional experience for our guests, so we are sorry that we fell short of meeting your expectations. We understand how frustrating it must have been to encounter various issues during your stay, and we sincerely apologize for any inconvenience caused. Rest assured that we take your concerns very seriously and will share them with the appropriate individuals. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Timothy, Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the cleanliness issues you experienced. We have procedures in place to avoid such situations do not occur; however, we are very disappointed that we did not meet these expectations. We can do better, and we hope you will allow us to redeem ourselves. Sincerely,Hotel Management

Dear HIDEKI, Thank you for your review; it's nice to read you had a pleasant stay with us. However, we are sorry that the breakfast experience during your time with us did not meet your expectations. We will make a note of your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management

Dear Barry, Thank you for being our guest. We are sorry to read about your experience. As we follow the most rigorous industry standards when it comes to the cleanliness of our rooms, but the room you occupied will be professionally inspected and treated. The safety and security of our guests are very important and we take them seriously. We hope you will give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Sincerely,Hotel Management

Dear Toby, Thank you for staying with us for your recent visit to Kansas City. We endeavor to go above and beyond to ensure our guests have an exceptional experience, and we appreciate your kind remark about our front desk associate, Stashia. We will share this with the team to let them know their efforts are appreciated. All of us at Extended Stay America appreciate your generous compliments, and we look forward to hosting you again.Sincerely,Hotel Management

Dear Nancy, Thank you for visiting us and leaving your feedback. We aim to provide a seamless experience for every guest. Therefore, we apologize for failing to meet your expectations. What you encountered is not typical or representative of our service standards. We are investigating this issue to see what went wrong and ensure such problems are not repeated. We hope you consider this an isolated incident and revisit us so we can deliver the flawless stay you should have received. Sincerely,Hotel Management

Dear Eleazar, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management

Dear anna, Thank you for staying with us and sharing your review. We apologize for the deposit policy, which came as a surprise. We try to keep our guests informed by publishing this information on booking sites; we regret that you didn't notice this before your arrival. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth reception every time they book at our hotel. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is important to us and will be shared with our concerned team to improve. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Guest, thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our Housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel so we can review the charges and assist you further. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management

Dear Richard, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of the insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and leaving your feedback, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.SincerelyHotel Management

Dear Stanley, thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We hope you will give us another opportunity on your next visit to the area.Sincerely,Hotel Management

Dear Bill, thank you for choosing Extended Stay America. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. We look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Aurelio, thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Kelly, thank you for choosing us. Please accept our apologies for not meeting your expectations. Providing a clean and fresh hotel room is our top priority, and we are concerned that this did not occur. Our housekeeping team is coached to relook and ensure that all the suites are double-checked before allocating them to the guest. Also, we will share your comments regarding the update with the appropriate individuals. In the meantime, our concerned staff is committed to keeping our facilities clean and up-to-date throughout our hotel. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Stephanie, please accept our apologies and assurance that we will be working to address the concerns outlined in your review. We regret not providing the attentive service we strive to give every guest. We would welcome the insight if you could reach out to us at the hotel at your earliest convenience. We look forward to speaking with you to restore your confidence in us.Sincerely,Hotel Management

Dear Jennifer, we cannot speak on behalf of the agent who assisted with your reservation, but we were disappointed to read about your experience and apologize for the same. We hope you will allow us to make it up to you in a future stay. Sincerely,Hotel Management